Assignment on Employability, Personal and Communication Skills - Hendy Ltd
Added on 2020-06-05
9 Pages2749 Words41 Views
BUSINESS RES
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P2.................................................................................................................................................2P3.................................................................................................................................................2TASK 3............................................................................................................................................3P4. Sources of internal and external finance for a Hendy’s Ltd. ...............................................3P5. Contents of a trading and profit and loss account and balance sheet..................................4TASK 2............................................................................................................................................4P6. The use of budgets as a means of exercising financial control.............................................4P7. The financial state of a given business.................................................................................5Income Statement........................................................................................................................6Cash Flow Statement...................................................................................................................6CONCLUSION................................................................................................................................6..........................................................................................................................................................6REFERENCES................................................................................................................................7
INTRODUCTIONHuman, financial, physical, and knowledge factors that provide a firm the means toperform its business processes. Though there is no guarantee for success, an entrepreneur whohas properly prepared has a leg up on the competition. The most important element in starting abusiness is funding. Financial resources can be obtained from a variety of sources, the easiestbeing from the personal accounts of the company’s founder.TASK 1P1.Job description- Customer services manager at Hendy's Ltd are there to ensures thatcustomers are satisfied with the services they are being given, they also need to ensures thatother staff are complying with the businesses policy to provide excellent customer services. Suchservices managers will also help develop and implement the specifies of the organizationcustomers service policy, find the way to measures customer satisfaction, improve services,manage a team of customer services staff and handle enquires from customers.Requirement of the job that Hendy's Ltd want the customers service employees to have:Soft skillsCommunication skills- Needs to be sufficient enough to be able to help andinform customers and instruct colleagues on customer service policies.Listening skills- To understand what customers need and listen to input fromother colleagues on how to improve customer service. Problem solving skill- Be able to address any issues that are bought up from eithercolleagues or customers.Confidence, patience, politeness, tact and diplomacy.Motivational skills- Helps with the ability to lead a team of customer serviceassistants.Creative thinking skill- Gives the ability to come up with new improvement to theconsumers service policies. An ability to work well under pressure.Organizational and planning skills.
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