This research study focuses on the impacts of employee job performance behavior on organizational productivity in the retail industry. It aims to determine the relationship between employee behavior and business performance, with a case study on eBay. The research design and methodology involve a qualitative approach, targeting employees of eBay in Australia. The study also addresses participant recruitment, informed consent, confidentiality, and potential risks. No payment or benefits will be provided to participants. The research data will be recorded through various methods such as audiotape, videotape, and written notes.