Impact of ERP Implementation on Employee Productivity: A Business Research Report
Added on 2019-09-30
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Running head: BUSINESS RESEARCH REPORTBUSINESS RESEARCH REPORT[Document subtitle][DATE][COMPANY NAME][Company address]
1BUSINESS RESEARCH REPORTTable of ContentsAbstract............................................................................................................................................2CHAPTER 1 Introduction...............................................................................................................2The Variables...............................................................................................................................3Research Question........................................................................................................................3Hypothesis....................................................................................................................................4CHAPTER 2 Literature Review......................................................................................................4CHAPTER 3 Data Collection and Analysis..................................................................................14CHAPTER 4 Discussion of Results..............................................................................................17CHAPTER 5 Conclusion And Future Work.................................................................................18BIBLIOGRAPHY..........................................................................................................................19APPENDIX....................................................................................................................................21
2BUSINESS RESEARCH REPORTAbstract The system of ERP are the application packages at the wide level of enterprises that areformulated and designed to offer integrated support of information system to various functions ofbusiness. Although there are multiple benefits of ERP to the organization, the implementation ofERP involves multiple amendments I the processes of business and configuration of software forimproved compatibility. The system of ERP integrates the solution of software that helps tosupport and ease out all the flow of information which leads to changes in the organization. Anemerging and clear channel in the system of ERP is implementation. Employees face thechallenge of using system of ERP because of its complexity. This study will address theimplementation problems of unfounded ERP which can also aid to lay a blueprint for using theERP Systems and its impact on the productivity. The researcher outlines the research proposalwhich concerns the use and implementation of system of ERP in the organization. The researcherhas presented various issues concerning the usage and implementation of ERP by taking theorganizational perspective of knowledge and information from consultant and managementaspects. The researcher ends the paper with the discussions regarding the work of the future.CHAPTER 1 Introduction System of Enterprise Resource Planning is a package of Information technology which providesthe opportunity in real terms for modern cooperation to integrate the functions and processes ofthe businesses. By establishing the environment of ERP, all the transactions become the part ofthe business processes which are inter linked with each other. As per a researcher, ERP isconsidered as a software which can be put to use for integrating all the functional information ofa corporation to mechanize the processes of business of the corporation, i.e., a system of businessmanagement that consolidates all the faces of business. Another researcher defined ERP as
3BUSINESS RESEARCH REPORTsystems which are designed for the processing of transactions of organization and also facilitatethe real time and integrated customer response, production and planning. The system ofenterprise can consolidate the processes of business which are significant for the growth andsuccess of the corporation into one consolidated system software that permits the flow ofinformation seamlessly in the organization. It is also defined as a package information systemthat is configurable and is integrated by the processes based in information within all the areas offunctions in the organization. Enterprise Resource system helps to drive the orientation ofprocess, improvements of business processes, and overall changes in the organization. Thestructure that will be followed in this paper begins with a theoretical framework to the situationalproblem, followed by a meeting by the researcher with a company who is using system of ERPin the organization. Some of the research is conducted in the organizational problem area andafter that the suggestions and response for designing of research are developed. In last, theresearcher has concluded and discussed the performance and designing of the proposed research.The VariablesIn the research proposal, the researcher has identified two variables namely dependent andindependent variables. The productivity of employees of the organization are dependentvariables and the effective implementation and use of ERP system are independent variables.The selection of variable are on the basis of their importance, for instance, the productivity ofemployees in an organization are not eligible to be modified while the performance oforganization is completely based on the effective utilization of system of ERP within theorganization.Research QuestionThere are multiple research questions which are addressed in this paper:How implementation of system of ERP does helps to impact the productivity of employees,
4BUSINESS RESEARCH REPORTThe various approaches of ERP which may help to improve the productivity of employees inthe organization, Value of business in ERP System,Evidence of all statistics which are available in regarding the employee’s efficiency in thesectorEmployees in sale department of Australian industry for telecommunication which can helpto strive the sale increase by using the software of ERP, The model of input process output for implementing ERP and how it can impact the future. HypothesisThe researcher is conducting the research in order to examine and evaluate the below mentionedhypothesis:H1: Implementation of ERP system improve the productivity of employees in the organization.H2: Implementation of ERP system does not improve the productivity of employees in theorganization.CHAPTER 2 Literature ReviewTopic 1: Impact of enterprise resource planning implementation on employees’ productivityLiterature Review: Chen, Law & Yang (2009) argued that the impact of enterprise resource planning could bedifferent for different organizations and the impact could be different in short term and longterm. One of the objectives of ERP implementation is to increase the employee’s’ productivity inlong term. The fresh implementation of ERP system can pose some problems relating to theability of organizations to collaborate with stakeholders in horizontal relationships. As Daft
5BUSINESS RESEARCH REPORT(2015) points out, leaders who are unable to create collaborative, trusting relationships withothers often fail and essentially the productivity of employees could depend on thiscollaboration. The interaction with organizations in the external environment, may introducecultures and business strategies that function in opposition to the organizations historical view.Knutsen and Brock (2014) extrapolate that an organization cannot be independent of itsenvironment, but interacts through influencing and being influenced. It is true that the use ofERP systems has become the norm in today’s business environment. It is expected that theleaders would be able to manage the change arising from the implementation of ERP systemsand this would ultimately have a positive impact on employees’ productivity. It is important tomention that the implementation of ERP could be a big change in the organization and theemployees’ productivity could also depend on the way organizational managers and leadersmanage the change (Tran, 2013). Lack of leadership in ERP implementation causes so muchstress and confusion for organizations. Leaders must be able to help guide his team to thesuccessful implementation of the changes. The communication in the organization during thecourse of ERP implementation is also a key driver of employees’ productivity. Communicationis key in any organization productivity and ERP implementation. Topic 2: Necessary approachof ERP in increasing the employee’s productivity in an organizationLiterature Review: The necessary approach to the implementation of ERP in increasing the employees’ productivityin an organization should focus on two key aspects. These are change management andtransformation. According to Dibrell & Davis (2008) the implementation of ERP creates atransformation between the organization and the environment where the environment becomesan essential part of the organization instead of a perceived external variable. The researchers
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