Business Resources Report - Curry Lounge

Business Resource

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1............................................................................................................................................1
P2............................................................................................................................................2
P3............................................................................................................................................3
P4............................................................................................................................................4
P5............................................................................................................................................5
P6............................................................................................................................................6
P7............................................................................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Business resource is consist of many kinds of resources which is used by the company so
that they can proceed towards success and that has to be used by the company in better and
careful manner to sustain it for long. In business resources there are different parts which are
finance, human, physical, etc. all this resources has to be maintained properly to run the business
in smooth way, this would help in providing best services to their customers 1. Curry Lounge is a
restaurant which is owned by some people and it is situated in UK. They provide various
products to the customers and they are now connected to number of customers. In this below
report all the information is being collect by the Curry Lounge.
TASK 1
P1
Job description
Customer service managers at Curry Lounge are there to ensure that customers are
satisfied with the service they are being given, they also need to ensure that other staff are
complying with the businesses policy to provide excellent customer service. Customer service
managers will also help develop and implement the specifics of the organisations customer
service policy, find ways to measure customer satisfaction, improve services, manage a team of
customer services staff and handle enquiries from customers 2.
Requirements of the job that Curry Lounge want the customer service employees to have:
Soft skills
 Communication skills – needs to be sufficient enough to be able to help and inform
customers and instruct colleagues on customer service policies
 Listening skills – to understand what customers need and listen to input from other
colleagues on how to improve customer service
1 Lüftenegger, Egon, Paul Grefen, and Caren Weisleder. "The service dominant strategy
canvas: Towards networked business models." Collaborative Networks in the Internet of
Services (2012): 207-215.
2 Bae, Johngseok, Chris Rowley, and Tae-Won Sohn, eds. Managing Korean business:
Organization, culture, human resources and change. Routledge, 2012.
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 Problem-solving skills – be able to address any issues that are bought up from either
colleagues or customers
 Confidence, patience, politeness, tact and diplomacy
 Motivational skills – helps with the ability to lead a team of customer service assistants
 Creative thinking skills – gives the ability to come up with new improvements to the
customer service policies.
 An ability to work well under pressure
 Organisational skills and planning skills
 Good personal presentation – as will be working face-to-face with customers
 A commitment to improve your own personal customer service skills on an ongoing basis
 Time management 3.
Hard skills (not necessary but desirable)
 Business studies degree
 Consumer studies degree.
 Management studies degree.
 Marketing degree.
P2
Employability skills
Employability skills can be defined as a skills that a person needs to have in order to get a
job and/or be effective in the job role he or she has. Such skills allow the employee or person to
have a mutual and friendly relationship with colleagues or the manager thus if there are any
problems that arise they will be resolved efficiently. There are many examples of employability
skills that employees or people applying for jobs should possess which include; qualification and
experience that are directly linked to the job that is being applied for.
Personal skills
Personal skills can be defined as a skills that a person may possess but doesn’t
necessarily need when applying for a specific job role. There are many examples of such skills
3 Breton‐Miller, Le, and Danny Miller. "Socioemotional wealth across the family firm life
cycle: A commentary on “Family Business Survival and the Role of Boards”." Entrepreneurship
Theory and Practice 37, no. 6 (2013): 1391-1397.
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