Business Resources of Tesco Report

Business Resources

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1...........................................................................................................................................1
P1- Recruitment documentation used in TESCO........................................................................1
P2- Employability, personal and communication skills required when applying for a specific
job................................................................................................................................................2
TASK 2............................................................................................................................................2
P3- Physical and technological resources required in operation of TESCO...............................2
TASK 3............................................................................................................................................3
P4- Sources of internal and external finance...............................................................................3
P5- Interpretation of contents of trading, profit & loss account and balance sheet of TESCO. .4
P6- Use of budgets as a means of exercising financial control...................................................5
P7- Illustration of financial state of TESCO...............................................................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Fulfilment of needs are essential for any organisation to attain their objectives so it is
required for management to identify which resources can support in to this. Human, financial,
physical, and knowledge factors that provide a firm means to perform its business processes
(Grönroos, 2011). This report is having based TESCO and having details on required recruitment
documents and different communicational skills to apply for a selected job role. Different types
of physical & technological resources, internal and external sources of finance, financial
statements and budgets will be discussed in this report.
TASK 1
P1- Recruitment documentation used in TESCO
Job Title: Customer service manager
Job description: Customer service managers at Tesco are there to ensure that customers are
satisfied with service they are being given, they also need to ensure that other staff are
complying with businesses policy to provide excellent customer service. Customer service
managers will also help develop and implement specifics of organisations customer service
policy, find ways to measure customer satisfaction, improve services, manage a team of
customer services staff and handle enquiries from customers. Requirements of job that Tesco
want customer service employees to have:
Communication skills needs to be sufficient enough to be able to help and inform customers
and instruct colleagues on customer service policies.
Listening skills to understand what customers need and listen to input from other colleagues on
how to improve customer service (Obschonka, Silbereisen and Schmitt‐Rodermund, 2012).
Problem-solving skills be able to address any issues that are bought up from either colleagues or
customers.
Motivational skills helps with ability to lead a team of customer service assistants.
Creative thinking skills gives ability to come up with new improvements to customer service
policies.
Motivational skills helps with ability to lead a team of customer service assistants.
Creative thinking skills gives ability to come up with new improvements to customer service
policies.
1