Business Skills & Restaurant Feedback Analysis

This assignment explores the importance of business skills in an organizational context. It also examines customer feedback provided to Moussaka Zone, a restaurant, to assess the quality of services offered. The analysis delves into effective CV presentation strategies to attract recruiters and highlights the significance of customer satisfaction in business success.

BUSINESS SKILLS

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK A...........................................................................................................................................1
Curriculum vitae..........................................................................................................................1
TASK B...........................................................................................................................................3
Cover letter..................................................................................................................................3
TASKC............................................................................................................................................3
Customer's feedback....................................................................................................................3
TASKD............................................................................................................................................5
Answers with use of online library.............................................................................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Business skills are those ability and capabilities that are pertained with an individual so as
to carry out all the business activities which are very complex in nature. These abilities are very
necessary for a person so as to perform his/her job in an appropriate and effective manner.
These skills are very must required such as cognitive skills, technical and interpersonal
skills. One who are having these traits in them will able to perform very efficiently and will also
help company to attain its objectives and goals. In this report a professional CV presentation will
be done also discussion about feedbacks of Moussaka Zone will be done to understand the actual
performance and services tat they are providing to customers.
TASK A
Curriculum vitae
CURRICULUM VITAE
Name -
Address
Mobile number
Email
Carrier objectives
To seek for excellence, to work in an environment that will help in developing my
knowledge, skills and career, where I can put my effort and management skills according to my
strong quality and efficiency.
Academic Qualification
Education Streams/subjects Year of passing Percentage
MBA Finance & Marketing 2014-2016 75%
BBA All subjects 2011-2014 70%
12th Mandatory subjects 2009-2011 72%
10th Mandatory subjects 2009 78%
Experience
 Fresher
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Personal skills
 Honest and very punctual.
 Good communication.
 I can work in team.
 Trustworthy.
 Leadership qualities.
Achievements
 Won many prices in schools and college events.
 I was certified for coordinating and effectively organising functions in college.
Strength
 Very enthusiastic and can be able to work under pressure.
 Able to face problematic situation positively.
 Dedicated for achieving goals.
Weakness
 Dedicated, many times without concerning about health want to accomplish set
objectives.
 Short tempered and very emotional.
Hobbies
 Singing and dancing.
 Seeking new things(adventurous).
Personal information
Father's name-
DOB-
Marital status-
Declaration
I Solemnly declare that all the information which is provided above is true in my
concern.
Date (Signature)
Place
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TASK B
Cover letter
LEVERET INFORMATION TECHNOLOGY
The Old Baptist Chapel, New Street,
Painswick, Gloucestershire, GL6 6XH
10th July 2017
Respected sir,
I would like to apply for internship as to avail experience and develop knowledge and skills.
My education and strength establishes me as the right candidate for this opportunity. My
communication and innovative ideas are very effective and I believe that I could perform each
and every task in an appropriate manner.
I am very much influenced by the working of your company. One of the major reason for me to
choose this firm is the exposure that I will get here and will learn a lot of things from here. With
reference to project management department I am attaching my resume. I assure you that I will
be carrying out each and every task in a satisfactory manner.
Looking for a positive response for personal interaction to see chances of working with you.
Thank You
Yours Faithfully
_____________
(Name)
TASKC
Customer's feedback
At present customers of Moussaka Zone restaurant are very must disturbed by services of
company. There were many negative feedbacks that has been given by customers for the services
and products that are provided by it. Most of the complaints that are made by clients are related
to the foods that they offer and along with that poor services. Following are some of the
feedbacks that are provided by consumers of this restaurant-
One of the customers name, Edna stated that company is not at all concern about clients.
She also mentioned that she waited for 40 minutes as they forget about the order that she had
made. She also said that quality of food was very bad and price was very high. She is not at all
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satisfied with the effort of firm as because they are not treating them as their priority. She denied
to visit Greek restaurant again and advising others to not go as there are better options in market.
Most of the reviews of customers states that food products are not been offered by
company. Along with that prices are very high as if it is trapping any tourist. Service is very
pathetic as it let customers wait for long and serves only 4 chips and with that few soft drinks but
the bill was very shocking as it very very costly.
Clients also said that servers don't even felt ashamed as they have offered a burnt lamp. It
didn't look burnt but while eating it tasted like coal. They are very much disappointed with what
company is doing to their customers. Earning has become only motive of Moussaka Zone, rather
than serving qualitative foods to customers. Not a single offered product was satisfying needs of
customers.
Foods that are offered by restaurants are not prepared on same time, they offer old and
unhygienic products that can be very bad as health issues can take place also with this company's
image is going down and bad. Customers are priority as they are the one who will support a firm
to get stable in market. Customers are not at all getting satisfaction from any of the services that
are offered to them.
Waiters are also not much qualified at their part for their services, they are very poorly
carrying out their work. They don't greet well to who so ever is visiting there. There motive is
just to do their work as they could, no effective and appropriate approaches are used by them and
no efforts are put by management as well as employees of the cited restaurant. Hot foods are
served cold like ice, potatoes are presented with lots of lemon juice on top of it which become
very difficult for clients to eat as it become very sour in taste. These are the services that are
provided by Moussaka Zone to customers that are very bad and not expectable.
Overall experience of customers are very bad. They feel that visiting the restaurant is a
waste of time and money. They had very negative and bad time altogether here as they wasted
their money, time but got nothing in return not proper meal and most important thing is the level
of satisfaction that was also not gained by customers after paying such huge amount for products
and services. This has affected customers and their loyalty towards company as they believe that
a very good food chain has turn to such bad point. Customers are now willing to switch as they
are not getting what actually they and and at present time company is not performing in a
effective manner and they are not offering the manner they use to provide earlier.
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TASKD
Answers with use of online library
(i) Mass production
Quotation
“Standardise products are needed by modern mass production, standard man are required by
society, this is called equality.”
It is the method through which an organisation is produces goods and item in very mass and
large level. This take few steps that has to be followed by firm that they first need to know
demands of customers then they produces goods and products according to that. This production
process is basically depended upon the principle of division of work and specialisation. In this
methods of production labours that has been used are of very knowledgable and skilful (Mass
production, 2017). Manufacturing of several parts that are used for producing the mass
production goods are prepared at other places so that they can be able to assemble them
altogether when each and every part get made properly. This will result in an effective and
appropriate product that will satisfy customers as because these are made as per their needs and
wants.
(ii) Management structure & chain of command
Quotation
“One can not loose any war if chain of command is followed, and one can not win he haven't”
It is a layout or a framework through which entire operations and functions of an organisation get
done. These are structures which help in carrying out management of a company in an
appropriate and effective manner. There are different organisational and management structure
that are used by different company. It depends upon the nature of work performed by different
organisations. Chain of command is the process by which company follows a set of standards for
performing all its activities and operations and along with this it will be able to attain its aims
and objectives. A proper chain has to be adapted this will assist in smooth flow of every work
and confidential aspects can be kept protected. It is an important aspect as because this will lead
in appropriately performing management methods. This will assist company in reaching its
objectives and will lead to satisfy customers whom it is dealing with.
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(iii)Management structure that are used by company which is dealing with mass production
system are quite different compared to other production methods (Gorman, 2011). As it need
space and time as big and huge products are dealt with them. A bit complex structure is been
followed by company as there are many aspects that has to be performed by company so as to
attain and to produce effective products as demanded by customers. It is very essential for
company to adapt hierarchical structure as because there are many steps that has to be performed
to make a big project (Gardiner, 2012). As in British motor corporation car are manufactured so
it is needed by company to produce each and every part of car. So for that a proper structure is
required so for that hierarchical layout is one of the best option that could be adapted by firm so
as to carry out all its operations and functions that are related to car manufacturing.
Company produces very big product, its part are not made at a place different areas are
allotted for this purpose. Each and every part are produced that various levels and after
manufacturing every part last work left back is to assemble them altogether this will need large
space. So according to that planning of proper structure is needed so that effectively each and
every task can be performed appropriately. A proper structure will guide company to perform the
way customers need them to do (Saunders and Lewis, 2012). This will lead in efficiency in
quality and products are also very satisfactory. This will help in proper management and will
also assist in availing resources that are required at different level on time this will safe time
constraint and also will help in reducing unnecessary incurred cost and wastage of things can be
avoided very effectively.
CONCLUSION
This report helped in understanding about business skills also with this, it has been
concluded that to apply in an organisation it is very necessary for an individual to present their
curriculum vitae in an appropriate manner this will help in drawing attention of recruiter to
selecting one for interview. Also in this assignment Moussaka Zone's feedback by customers has
been discussed here to understand quality of services offered by restaurant to clients.
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REFERENCES
Books and Journals
Gorman, M.F., 2011. A case study in effectively bridging the business skills gap for the
Information Technology professional. Journal of Education for Business, 86(1), pp.17-
24.
Gardiner, B., 2012. Business skills and Buddhist mindfulness. The Wall Street Journal, 3.
Saunders, M.N. and Lewis, P., 2012. Doing research in business & management: An essential
guide to planning your project. Pearson.
Zheng, W., Yang, B. and McLean, G.N., 2010. Linking organizational culture, structure,
strategy, and organizational effectiveness: Mediating role of knowledge management.
Journal of Business research.63(7). pp.763-771.
Kolin, P.C., 2013. Successful writing at work. Cengage Learning.
Jamison, D., 2010. Leadership and Professional Development: An Integral Part of the Business
Curriculum.Business Education Innovation Journal.2(2).
David, F.R. and David, F.R., 2011. Comparing management curricula with management practice.
SAM Advanced Management Journal,.76(3). p.48.
Lawrence, H., 2013. Personal, reflective writing: A pedagogical strategy for teaching business
students to write. Business Communication Quarterly.76(2). pp.192-206.
Arnulf, J.K., Tegner, L. and Larssen, Ø., 2010. Impression making by résumé layout: Its impact
on the probability of being shortlisted.European Journal of Work and Organizational
Psychology.19(2). pp.221-230.
Wang, M. and Yorks, L., 2012. Behind the resume: a holistic approach to deepen self-awareness.
Journal of transformative education.10(3). pp.157-176.
Online
Mass production. 2017. [Online] available through:
<http://www.economist.com/node/14299820>. [Accessed on 11th July 2017.]
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