Business Skills and Curriculum Development

This assignment analyzes various books and journal articles focusing on the relevance of business skills in contemporary education. It examines how curriculum development should integrate essential skills like communication, leadership, and writing for successful professional outcomes. The analysis includes perspectives from researchers, educators, and industry experts.

BUSINESS SKILLS

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK A...........................................................................................................................................1
Curriculum Vitae.........................................................................................................................1
TASK B...........................................................................................................................................3
Cover letter..................................................................................................................................3
TASKC............................................................................................................................................4
Customers feedback....................................................................................................................4
TASK D...........................................................................................................................................6
Answers on the basis of online library........................................................................................6
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
Business skills are abilities and capacities that are very much required by an individual
which is very essential to have this will help one to get good opportunities in good organisations.
These skills are an essential part as because this will assist one to get success in life also with this
n organisation will be able to carry out their operations and functions in most effective and
appropriate manner. In getting into a brand firm it is very necessary to have all the skills and
abilities that are must in a company. Those who are having these skills will be able to survive in
competitive world and will able to adapt severe and complex situation of the market (Gorman,
2011).
In an organisation people with these skills are required and traits like cognitive,
interpersonal and technical skills are very necessary to be attained by one to get success. In this
representation of CV will be discussed along with the Moussaka Zone is a firm whose feedbacks
by clients will also be discussed.
TASK A
Curriculum Vitae
CURRICULUM VITAE
Name -
Address
Mobile number
Email
Carrier objectives
To seek for excellence, to carry out the work in such an environment that will help in
developing my knowledge, skills and career, a place where I can put my effort and management
skills according to my strong quality and efficiency.
Academic Qualification
Education Streams/subjects Year of passing Percentage
MBA Finance & Marketing 2014-2016 75%
BBA All subjects 2011-2014 70%

12th Mandatory subjects 2009-2011 72%
10th Mandatory subjects 2009 78%
Experience
 Fresher
Personal skills
 Strong leadership and motivational skills.
 Ability to solve problems.
 Having very good communication skills.
 Ability to handle people in a very diplomatic manner.
 Quick learner.
 Ability to work individually as well as in group.
Achievements
 Won prizes in many competitions at schools and college level.
 Participated in various international conferences.
 Got prize in sports like volleyball and music.
Strength
 Very enthusiastic and can be able to work under pressure.
 Able to face problematic situation positively.
 Dedicated for achieving goals.
Weakness
 Dedicated.
 Short tempered.
Hobbies
 Singing and dancing.
 Doing adventurous things.
 Playing Volleyball
Personal information

Father's name-
DOB-
Marital status-
Declaration
I Solemnly declare that all the information which has been provided above is right and
true in my concern.
Date (Signature)
Place
TASK B
Cover letter
LEVERET INFORMATION TECHNOLOGY
The Old Baptist Chapel, New Street,
Painswick, Gloucestershire, GL6 6XH
25th July 2017
Respected Ma'am/ Sir,
In order to improve my skills, knowledge and experience I want to join internship program
which is able to enhance my long term learning. According to education and knowledge which I
have gained from last so many year I think this is best and ultimate opportunity for me. I thinks
I already have best communication skills and create innovative ideas as well. Also I m capable
enough to perform each and every take and complete them in a timely and effective manner. I m
full of confidence that I can give my 100% in every task and will perform well. I will prove
myself as best members of your firm by using my skill, knowledge and experience.
I received so much information or data about your company and very much influenced as well. I
just want to explore my self and want to expand my skills and knowledge through entering in
your firm. You can select me on the basis of my past records and education. I want to get this
opportunity which is able to provide long term knowledge and learning to me. With reference to

project management department I am attaching my resume. On the basis of my skills and
knowledge I just assure you that I will never disappoint you at any stage.
I just hope that I receive positive response from you and want to take a chance of face to face
interaction in order to present me more in front of you.
Thank You
Yours obediently
_____________
(Name)
TASKC
Customers feedback
At recent time, clients of Moussaka Zone restaurant are extremely suffering by the
services that has been provided by company to them. There were many negative reviews that has
been given by clients for the administrations and items that are given by it. A large portion of the
complaints wrong views are made by customers are all about the sustenance that they offer are
not at all good and alongside that services are also very poor . Following are the criticisms that
are given by users of the Moussaka Zone restaurant-
One of the client name, Edna expressed that organization is not in any manner worrying
about customers. She likewise specified that for 40 minutes she waited as servers forget the
request that she had made. She additionally said that nature of food was terrible and cost was
high. She is not in the slightest degree happy with the effort of firm as in light of the fact that
they are not regarding them as their need (Gardiner, 2012). She denied to visit Greek restaurant
again and encouraging others to not go as there are better alternatives in market. Through
receiving feedback from customers companies are able to identify their strength and weakness
which are helpful for them to maintain their performance and work quality as well.
The majority of the audits of clients expresses that eatable items are not been offered by
organization. The prices set by company is very high it seems like they are trapping visitors or
tourist from some other places. Services is exceptionally terrible as it let clients sit for long and

serves just 4 chips and with that couple of soda pops yet the bill was extremely shocking as
prices are very high and services compared to that is very bad.
Customers likewise said that servers don't feel embarrassed as they have offered a burnt
lamb. It didn't look like as it has burned however while eating it posed a flavour like coal. They
are especially baffled with what organization is doing to their clients. The main objectives of
Moussaka Zone is to earn maximum profit and money, as opposed to serving subjective
sustenance to clients. Not a solitary offered item was fulfilling necessities of clients (Saunders
and Lewis, 2012).
Eatables or foods that are offered by firm are not set up on same time, they offers old and
unhygienic items that can be awful as medical problems can happen likewise with this present
organization's brand image is becoming very terrible. Clients are the people who will bolster a
firm to get steady in competitive market. Clients are not in the least getting fulfilment from any
of the administrations that are offered to them (Zheng, Yang and McLean, 2010).
Servers are likewise very less qualified at their part for their administrations, they are
ineffectively completing their work. They don't welcome well to who so ever is going by there.
There aim is simply to do their work as they could, no viable and suitable methodologies are
utilized by them and no attempt are put by firm and in addition manpower of the company is
also very badly performing their task. Hot foods are served cool like ice, potatoes are given
bunches of lemon squeeze over it which turn out to be extremely troublesome for customers to
eat as it turn out to be exceptionally sour in taste. These are the services that are given by
Moussaka Zone to clients that are awful and not expectable.
There were many people who were use to visit the place just because of its effective and
pleasing services but at present time the entire things has been changed, company is not willing
to serve the customers in appropriate way as they have become greedy now. They only want to
earn money. The prices that has been set by company is very high and is not affordable for many
middle and lower level class people. The services that has been served by company is very
pathetic and poor. Once anybody will have the experience will not wish to visit the same place
again. Many clients have admitted that they after availing the services of Moussaka Zone
restaurant they never visited the place and are also suggested others to not to go this place.

Customers said that it is very shameful act that they are serving burnt and uncooked food
to the clients, how do they even think of doing such big mistake. For the same food they are
charging very high cot as they have availed first class food that can not gain by any other
restaurant or fast food chains. They stated that, they never saw such company which is totally
focusing upon earning rather than serving customers (Kolin, 2013). They are making customers
fool, they think that serving unhygienic product will be acceptable by clients.
General understanding of clients are terrible. They feel that going this place is totally a
waste of money, time and fun will also get spoiled. This has influenced clients and their
dependability towards organization as they trusted this firm but the present services has affected
it too. Clients are currently ready to switch as they are not getting what really they want and at
this particular time, organization is not performing in a compelling way and they are not offering
the way they use to give prior. Many people are there who will bear this but there are some
clients who commented bad about the company and are not willing to pay a single penny for the
product and services that will be offered by company (Jamison, 2010).
Suggestions for the company
It is very essential for Moussaka Zone restaurant to plan out a new structure, norms rules
and regulations also has to be imparted in a new manner so that it can be able to perform more
effective manner. Employees especially the servers has to be provided training sessions so that
they can be able to serve the clients appropriately. The most important role is been played by the
employees and the people who are working in the fir. Hence it is very essential for the
management to make them aware about the culture and knowledge to treat the clients who so
ever is visiting the place.
Company need to focus upon the requirement of the clients as because they are the
people who will uplift or make the company fall down in market. Pleasing them is the prior duty
that has to be don e by the company. The firm has to do a routine follow up by the clients so that
they can cover up all the negative aspects of the business, this will also help in serving more
appropriately (David and David, 2011). Company need to consider about the food and services
that are offered to them as because this will help in maintaining the image of the company as
well and more customers will get attracted towards the services.

TASK D
Answers on the basis of online library.
1. Mass production
Quotation- “Modern mass production has been needed by standardise goods, society needs
standard man which is known as equality”.
Through this method companies are able to produce better quality of goods and services
in all over society and deliver the same in international market. So that, each and every firm is
able to follow rules, regulation and policies which are imposed on them. As they have to take
few step to comply with them (David and David, 2011). With the help of this process
organization are able to produce best quality of products and services. As further process of work
is totally depends on the division of wok and specialization of members. Labours who are
involved in such process are need to be skilful and knowledgeable as well. They have to select
best process for producing better quality of products and deliver them in international market.
Mass production has been used to manufacture best quality of goods and services which are
beneficial for growth and development of products (Mass production. 2017). Organizations
needs to implement various rules and methods which are able to maintain their performance and
helpful for its long term success. For this purpose members of companies are responsible to
frame various plans and strategies which are helpful for them and needs ton implement according
to requirement of firm. They can divide work among members on the basis of their skills and
knowledge. After conducting function they are able to assemble them and get best return from
this. Through this process companies are able to satisfy needs and demand of their customers and
try to fulfil their level of expectation as well. With the help of mass production entities are able
to manufacture large quantity of standardise goods and services (Lawrence, 2013). For this
purpose they have to utilize available resources in order to attract customers and retain them as
well. This is considered as effective approach for organization which are helpful for them to
maintain their performance and work quality. Society can be able to attain growth and
development and try to improve standard of members who are living in society. In order to
manufacture standardise products and deliver the same in international market. Through which

they can satisfy consumers and try to meet their expectation as well. Staff members needs to
separate work among employees on the basis of their skills and knowledge.
2. Management structure & chain of command
Quotation- If commands has been followed then no one can loose any war, in case one can't
follow demand then they haven't.
This is considered as systematic framework through which companies are able to manage
their operation and entire functions (Arnulf, Tegner and Larssen, 2010). With the help of this
structure company is able to properly carrying out management in effective way. There are
various types of management structure which are used by various types of business
organizations. Furthermore, the process is depends on the nature of work which is performed by
different types entities and firms. Through companies are able to improve their performance and
work quality as well. Chain of command is the process which needs to be followed by companies
and manage their performance and operation. Overall operations and functions can be attain
with the help of this process. Proper chain has been opted by firms for the smooth functioning
and protect confidential information about company. It is important aspects for business to
maintain best performance in market and try to reach with objectives and goals. Through this
companies are able to attain their long term and short term goals and objectives. They have to
fulfil requirement of customers and try to meet their expectation as well. Entities needs to opted
this method for maintain smooth functioning (Wang and Yorks, 2012). For the same purpose
members needs to frame plans and strategies in effective manner and try to attain their set of
target. Through the same process try to satisfy needs to their customers. Members have to follow
proper command which are given by their hight authorities. Command which is provided by
employers to their subordinates in considered as proper guidance to them and also able to
increase their skills, knowledge and experience as well. They all are bound to follow rules,
regulation, policies and procedure which are imposed on them which are imposed on them.
Provide proper training session to their employees in order to enhance their skill and long term
learning.
3.
Management structure has been used by different organizations which are dealing with
mass production system. This process is different from other type of production processes. It

required best quality of goods and services which are needed by them (Robles, 2012). Various
types of complex structure has been followed by organization through which they can improve
performance and manage work quality as well. It is important for company to opt hierarchical
structure if they are performed for the big project. Entities are able to fulfil their demand and
needs through follow these processes. Organization needs to follow proper structure which is
helpful for them to attain their goals and objectives.
Staff members of company have to divide work according to requirement of each and
every area. Try to use available resources in effective manner which are able to manage
performance of company and put it in profitable position (Field, Jayachandran and Pande,
2010). Have to analyse work quality and capabilities of each and every members who are
working in premises. Opted of proper structure is able to guide firm that how to perform task and
try to meet demand of people as well. Company will lead efficiency and also maintain quality
work. Through this process entity will attain their target, increase profit margin and reduce work
quality as well. They have to prepare tasks in tabular form, complete each and every work one
after another. Members have to maintain cost and expenses at different level which is beneficial
for them to attain long term success. Try to understand business skills and maintain them as well.
Also successful companies are able to raise standard of people and try to meet their level of
expectation as well. Follow appropriate tools and techniques in order to complete tasks in
effective manner (Fleckenstein and Seeleib-Kaiser, 2011). Try to reduce unnecessary cost and
wastage through avoiding various unnecessary tasks.
CONCLUSION
On the basis of above report, it has been concluded that business skills are helpful for
companies to maintain their performance and work quality. Individual can present its small
introduction in curriculum vitae which is able to define skills, qualification and experience. It is
helpful to attract best recruiter to selecting his from interview. Also in this report Moussaka
Zone's feedback by customers has been discussed in order to understand the quality services
which are offered by restaurant to clients. Every company have to improve their improve their
skills and knowledge. In covering letter individual present his qualification and needs to join
firm as in order to complete internship program.

REFERENCES
Books and Journals
Arnulf, J.K., Tegner, L. and Larssen, Ø., 2010. Impression making by résumé layout: Its impact
on the probability of being shortlisted.European Journal of Work and Organizational
Psychology.19(2). pp.221-230.
David, F.R. and David, F.R., 2011. Comparing management curricula with management practice.
SAM Advanced Management Journal,.76(3). p.48.
Field, E., Jayachandran, S. and Pande, R., 2010. Do traditional institutions constrain female
entrepreneurship? A field experiment on business training in India. The American
Economic Review. 100(2). pp.125-129.
Fleckenstein, T. and Seeleib-Kaiser, M., 2011. Business, skills and the welfare state: the political
economy of employment-oriented family policy in Britain and Germany. Journal of
European Social Policy. 21(2). pp.136-149.
Gardiner, B., 2012. Business skills and Buddhist mindfulness. The Wall Street Journal, 3.
Gorman, M.F., 2011. A case study in effectively bridging the business skills gap for the
Information Technology professional. Journal of Education for Business, 86(1), pp.17-
24.
Jamison, D., 2010. Leadership and Professional Development: An Integral Part of the Business
Curriculum.Business Education Innovation Journal.2(2).
Kolin, P.C., 2013. Successful writing at work. Cengage Learning.
Lawrence, H., 2013. Personal, reflective writing: A pedagogical strategy for teaching business
students to write. Business Communication Quarterly.76(2). pp.192-206.
Robles, M.M., 2012. Executive perceptions of the top 10 soft skills needed in today’s
workplace. Business Communication Quarterly. 75(4). pp.453-465.
Saunders, M.N. and Lewis, P., 2012. Doing research in business & management: An essential
guide to planning your project. Pearson.
Wang, M. and Yorks, L., 2012. Behind the resume: a holistic approach to deepen self-awareness.
Journal of transformative education.10(3). pp.157-176.
Zheng, W., Yang, B. and McLean, G.N., 2010. Linking organizational culture, structure,
strategy, and organizational effectiveness: Mediating role of knowledge management.
Journal of Business research.63(7). pp.763-771.
Online
Mass production. 2017. [Online] available through:
<http://www.economist.com/node/14299820>. [Accessed on 26th July 2017].