This report analyzes BP Oil Company's business strategy, covering PESTLE analysis, internal environment evaluation, Porter's Five Forces, and a strategic management plan incorporating SWOT and Tuckman's theory.
Contribute Materials
Your contribution can guide someone’s learning journey. Share your
documents today.
Business Strategy
Secure Best Marks with AI Grader
Need help grading? Try our AI Grader for instant feedback on your assignments.
Table of Contents INTRODUCTION...........................................................................................................................1 TASK 1...........................................................................................................................................1 Impact and influence which the macro environment has on BP oil company and its business strategies..............................................................................................................................1 TASK 2...........................................................................................................................................5 Evaluatetheinternalenvironmenttoassessthestrengthsandweaknessesofan organization’s internal capabilities, structure and skill set using BP oil company................5 TASK 3...........................................................................................................................................8 Evaluate and apply the outcomes of an analysis using Porter’s Five Forces model to a given market sector........................................................................................................................8 TASK 4.........................................................................................................................................11 Theories, concepts and models, interpret and devise strategic planning for BP oil company11 CONCLUSION.............................................................................................................................13 REFERENCES............................................................................................................................14
INTRODUCTION Business strategy is considered as a set of decision as well as course of action that aids entrepreneurs in accomplishing particular goals of the company. It is also referred as a master plan which is utilised by management in order to secure a competitive position into marketplace, carry on their activities, please clients as well as attain the expected business ends (Aras and Crowther, 2012). For this report the chosen company is BP oil which is a leading British multinational gas and oil company. Its headquarters is in London, England.In this report task 1 cover the impact and influence of macro environment on company and their business strategy. In task 2, Analysis of internal environment to assess strength and weaknesses of firm. In task 3, Analysis of porter's five forces model for evaluation of competitive positioning. At last in task 4, Applying a range of theories, concepts and model, interpret as well as devise strategic planning for given firm and also produce a strategic management plan. TASK 1 Impact and influence which the macro environment has on BP oil company and its business strategies. BP oil company which is facing many challenges due to the change in the demand of all the stakeholders and not getting the appropriate staff and essential resources. A set of various strategies should be adopted to tackle the enormous change in the demand and supply of oil from the various countries. As per the case scenario, BP Oil face various challenges in meeting with demand of all stakeholders. There are various issues which includes reduction in staff members, availability of essential resources and other major function which create problem in the company. Pestleanalysisusestoidentifythemacro-environmentalfactorsthatimpactan organization in various ways (Blackburn, Hart and Wainwright, 2013). It works as a frame work oratoolwhichputsallthefactoraccordingtoverifythegrowthinrespectofmacro- environmental or external marketing environment factor that have an impact on the inter-relation of the company. 1
Political factor:Increase in pollution is the biggest factor which affects growth of a company on global basis.As per Gantman,Political factor of British multinational oil and gas company include policy to trade, relation with other countries, influencing and many more.Change in the demand of oil requirement or unsuitability may affect economy in various basis. Government should identify the stability in their tax policy, proper education to their workforce, provide better health care and even the infrastructure influence the operation of business. Positiveimpact:Governmentofvariouscountriesareimposingsubsidiariesand another sustainable and eco friendly energy so that economy get benefited. So, BP oil can capable to achieve sustainability for longer period with creating high quality of brand image. Negative impact:Company required to maintain security as well as safety for its workers and consumers. For this manager ofBP oil required to occur high expenditure in appropriate rules assuring their workers safety for maintain the company reputation. Economic Factor:As perBenjamin, it is the factor that effects inflation rate, interest rate and so on.Increase in the number of different energies may loosen down the value of British Petroleum and its growth, as the demand of shifting towards the unique substitute in the market. Formation of strategies is much more important as the BP oil earning has a big effect on GDP and economic development. To monitoring the chain of all the economic stability, best way to handle it by lowering down the value of its oil internationally, as to earn operational price from the different countries and can work on the stability of its market. 2 Illustration1: PESTLE Analysis (Source:PESTLE Analysis, 2019)
Paraphrase This Document
Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser
Positive impact:Different countries has supportedBP oil by minimising tax as well as inflation rate for economic development of countries. So, it is advantage for both company and nation. Negativeimpact:BPOilhavefaceissuesinenteringnewmarket.Duetovast regulations and required to minimise trading related to carbon emission. Also impacted through high tax rate, interest rate and so on. Social Factor: -According toCastaño, it is themost vital part which influence the company growth because of change in the people behaviour by their religion, ethics, priorities etc.To understand this in better way, company need to study about various social factor before making business relation with other country. Before working on an agreement, BP oil should focus on its social attitude, cultural issues and future growth of population as it may give them a prediction to work according to their belief and norms. Positive impact:BP oil are producing its products in such a way so that it assists them tominimiseemissionofcarbonthatleadstodeveloppositiveimpactoversocietyand surroundings. Negative impact:In various nation, BP Oil has to face social problems like purchasing and consumption pattern of individuals differ from country to country. For this, they required to viewthewantsandrequirementsofconsumersthatwillleadtoenhanceorganisational productivity. Technological analysis:-According toLerman,In Micro-environmental factors, technology plays a vital role as it works with a research and development department(Duggan, 2012). British Petroleum also focus on its working culture towards research and development and find the creative innovation to make their stability for future market. BP has to take some good tactical action and move towards the collaboration with some good universities for future technological innovation. Positive impact:BP Oil are developing positive impact into market because they are adaptingadvancetechniqueswhichassiststhemtofacilitateeffectiveproductqualityto consumers. Negative impact:BP Oil manager required to has a good impact on competitive market so that they can not lack behind just because of high level of competition between existing marketplace. Environmental factor:-As per the N. J. Bouskill, this factor involves those which influences through surroundings.Working from the last five years, BP achieved a good level in reducing 3
the environmental risks and it focused on saving water in various ways. It develops an image by the unique projects in partnership such as improve in the people education, give people the best quality of life and manage pollution. There are various environmental practices which directly effect on BP Oil company such as CSR activity which help in maintaining ethical activities that can be used for smoothly run of business operations and its functions. Like the firm has complied with community investment programme to improve the condition of areas which have been affected by activities of BP oil. Positive impact:With the help of this BP Oil can improve its projects image through CSR activity. Negative impact:If company complied with the event of community investmentso BP OIL activities are affected as various investment plan have different criteria. Legal Factors:-As per the Sorensen, it works according to the given rules and regulation which country follows for their specific boundaries to take care of their employees’ health and safety. Their interrelation from the other country is much more vital and working under their norms is a responsibility for a company. BP works accordingly as it is expanding in a very large areas with different countries involving itself in many fields from manufacturing of oil and gas, so the company is focusing on the given norms. There is different legislation which are followed by BP Oil company such as Employment act 1946, Equality Act 2010, Oil and gas Law and Regulation 2019 and so more. Positive impact:This factors impact positively as if it follows all the legislations then it develop a good image into market. So, profitability and productivity of BP Oil. Negative Impact:It impact negatively as various norms of many country can not be understand easily that effects the trading process. SWOT Swot analysis a tool which develop for an organisation to formulate the strategy in finding out their strength, weakness, opportunity and threats. It regulates according to the company's internal and external work and scenario (Kellermanns, Dibrell and Cruz, 2014). Analysis according to BP oil is follow as: - Strength:According to Piercy, it is explained as a innovative feature that differentiate company from others. It placed as a world's third largest energy company and as a positioned of multinational oil company. Achieving a unique brand loyalty in the market which works for covering more market share across the globe. 4
Through given strength BP oil can expand their business in order to garb more profit in market at international level and do not have to do more promotions if they are launching any new products or services. Weakness:According to Giles, it shows those area where firm required to improve. Prices are increasing by which customers are moving towards different substitute as per their convenience. Criminal charges which affects the image of company in market and put it in more barriers by government policy. These weakness gives negative impact on BP Oil as most of the customers move to another substitutes which reduced their profitability and brand image get affected. Opportunities:As per the Lanzott, these are refers as a advancement which generally develops approach into environment through business capitalise in order to enhance profit in competitive market. Investment from various countries especially in research of substitute methods of energy such as solar energy, wind energy hydrogen, etc. Improvement in their price strategies and make the expansion of unique areas suitable for BP future reserve for its growth globally. Through these opportunities BP Oil can expand their businesses by producing various substitutes and can grow internationally. Threats:According to Danca, these are factors which has potential harm in company. There are various threats so company are mainly focus on care because of its explosion in various pipelines which may affects many lives nearby it. Rising competition in the market and customers moving towards different substitute may affect the income level of a company. The above given threats reduce the brand loyalty and also impact the image of BP Oil negatively as many lives of people get affected as well as effects its income level. Directions, Objectives and Tactical actions on the above analysis of BP oil. Strength should maintain for future as the brand value, otherwise it may affect by the different weak point of a company as in BP oil, it has been listed by many criminal cases which ruins the image of the company in market. Company should focus on continuous evaluation of their work and changes into a strength. It also maintains a customer segmentation for lowering down the value according to 5
Secure Best Marks with AI Grader
Need help grading? Try our AI Grader for instant feedback on your assignments.
the consumer's pocket. Research and development also play a vital role when company concern about future as it helps in developing innovation which gives strength for the company. Stakeholder analysis Stakeholder Mapping analysis to maintain the chart and reflects the exact interest and involvementofastakeholderinthecompany(Lehmann,2016).Itregulatedtheoverall stakeholder and maintain them in more priority to less priority manner which helps in finding or understanding the key role of people in the company's growth. BP oil has many stakeholders which regulates its working and on the basis of its priorities it forms their norms and provide the overall mapping of the company in a specific manner. This is process of assessing the system and potential changes as they are related to relevant and interested parties. The stakeholders are taking accurate position where they are gain high income and profitability which are required for an organisation. The stakeholders in subjects are the key focus of firm in order to maintain sustainability in operation and attain competitive advantage. This is providing information which is used to assess how interest of such stakeholders should be addressed in project plan, policy and program. Illustration2: BP Stakeholder Mapping (Sources:British Petroleum – Stakeholder Analysis, 2019) 6
TASK 2 Evaluate the internal environment to assess the strengths and weaknesses of an organization’s internal capabilities, structure and skill set using BP oil company Internal environment of a company deals with the resource management such as human resource, technology, monetary resources, physical resources and another one which represent firm to implement strategy (Lueg, 2015). Internal environment the evaluated by BP oil through using Mckinsey’s 7S Model. This Model is referring as a strategic tool which analyse company's design of firm through looking at seven key internal elements that is strategy, structure, system, shared values, style, staff and skills so that they can find out whether they are effectually aligned as well as permit company to accomplish their goals.All these elements are divided in two parts that is hard and soft elements. The two elements are mentioned below: Hard elements:It focus on that matter through which company influence directly.In this strategy, structure, systems are included (Malerba and et.al, 2015). All these elements are as follows: Strategy:According to Channon, it is a plan which is created by company in order to accomplish sustained competitive advantage as well as successfully compete within marketplace. BP Oil use Total Quality management in supply chain for delivering their different products or services in all over world. So, it integrated their marketing operation so that they can find out capable marketplace. Optimum utilisation of resources assists them to reduce their operation costs.If it strategy is used properly then BP oil candeliver its product at suitable time period and optimum utilisation of resources. Structure:According to Caldart, this element presents the means units and divisions of business are managed as well as involve the data about who is responsible to whom.BP oil manager are executing vertical structure in orderto make effective decision.It impact positively as oproper structure reduced conflicts and work management are easy. Systems:As perBinfor, these are the method as well as procedures of the firm that show the day to day activities of enterprise and how decisions are taken. It is the area of BP oil company which ascertain about business operations and here manager should more concentrate at the time of organisational variations. BP Oil use formal system that is from deep sea to desertas 7
well as from rigs to retail they deliver energy product or services to consumers all over world. Customer relationship management system so thatthey stay update to date regarding changes. Soft elements:These elements are representing in firm in conceptual manner and are mostly identified in the organisational culture. Style, staff, skill and shared values comes under this. These are mentioned below: Skills:As per the authorGyepi-Garbrah, these are capabilities through which workers of company do well. It also involves abilities as well as competences. BP oil company only perform with management and leader who play crucial role in industry as a representative. They can provide effective training also let them understand the guidelines of the company. Also trading capabilities, communication skill, management skill, practical skills are used in the respective firm.It impact positively as skills of BP Oil employees can perform effectively and attain objectives of company. Staff:According to Shaqrah, this element is related with the workers types and number of employees required within organisation and how it will be hired, trained, encouraged and appreciated. It is necessary that all staff of BP Oil should know its responsibilities and duty. Along with this they must be capable for accomplishment.Issues which are occurred at workplace are reported to senior authorities so that they can resolved it effectively and timely. Style:AccordingtoBaishya,itpresentsthemannerthefirmishandlethroughhigher authorities, their interaction with others, actions they take and its symbolic value.It is the management style of BP oil leaders.Leadership and management style are consideredby BP Oil so that task can be accomplished as per the procedures. This develop a good working surroundings as well as a mutual understanding among employees. Leadership style which is followed by respective firm is autocratic leadership with support to tall structure of firm.Syle impact the Bp oil company in maintain healthy environment. Shared values:As per theSopajitwattana, these are considered as a standards and norms which guide the behaviour of the workers and actions of the firm(McGrath, 2013). Value of BP is based on five major things that are safety, respect, excellence, courage and one team. Core value of BP oil in order to express the manner through which respective company do their business and assist to translate mission into practical action: Innovative:With the help of this a creative approach of workers and improvement as well as utilization of cutting-edge technology. So, BP oil looking for break through solution for their clients. Impact: By sharing values BP Oil employees understand the rules and regulations of company effectively and perform the task accordingly. 8
Paraphrase This Document
Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser
Forexample:TheuseofInternalenvironmenttheevaluatedbyBPoilthroughusing Mckinsey’s 7S Model in BP oil company that is facing a challenge to meet stakeholders demand. Also, employee’s management and necessary resource availability is a huge issue for BP oil. Mckinsey’s 7S Model ELEMENTS StrategyDistribution strategy BP Oil use Total Quality management in supply chain for delivering their different products or services in all over world. So, it integrated theirmarketingoperationsothattheycanfindoutcapable marketplace. Optimum utilisation of resources assists them to reduce their operation costs. Structure SystemsFormal system that is from deep sea to desert as well as from rigs to retail theydeliverenergyproductorservicestoconsumersalloverworld. Customer relationship management system so that they stay update to date regarding changes. SkillsBP oil company only perform with management and leader who play crucial role in industry as a representative. They can provide effective training also let them understand the guidelines of the company. Also trading capabilities, communicationskill,managementskill,practicalskillsareusedinthe 9
respective firm. StaffIt is necessary that all staff should know its responsibilities and duty. Along withthistheymustbecapableforaccomplishment.Issueswhichare occurred at workplace are reported to senior authorities so that they can resolved it effectively and timely. StyleLeadership and management style are considered so that task can be accomplishedaspertheprocedures.Thisdevelopagoodworking surroundingsaswellasamutualunderstandingamongemployees. Leadership style which is followed by respective firm is autocratic leadership with support to tall structure of firm. Shared valuesValueofBPisbasedonfivemajorthingsthataresafety,respect, excellence, courage and one team. CorevalueofBPoilinordertoexpressthemannerthroughwhich respective company do their business and assist to translate mission into practical action: Innovative:Withthehelpofthisacreativeapproachofworkersand improvement as well as utilization of cutting-edge technology. So, BP oil looking for break through solution for their clients. TASK 3 Evaluate and apply the outcomes of an analysis using Porter’s Five Forces model to a given market sector Porter's five forces is also referring as a competitive forces model which was introduced by Michael porter. The aim of this model to ascertain the profitability expectation of market (Mourdoukoutas, 2015). BP Oil analysis porter's five forces model so that they can evaluate the competitive five forces of market sectors. All five forces are mentioned below: Threat of new entrants: At the time when barriers to entry industry are high, new businesses can hardly enter market because of high cost as well as strong competition. So, the threats of new entrants in oil and gas industry is low as there is high entrances barriers into that sectors. Investment requirements; few firms which represents sector of oil and gas such as BP utilise expensive and 10
heavy equipment’s like pumping trucks, etc. large capital investment expenditure is included like infrastructure cost that is pipelines and so on. Power of suppliers: The bargaining power of suppliers is average as there is few numbers of suppliers as well as also buyers like BP and another firm which represent oil and gas market sectors. In case of BP, it is vertical incorporated within operation such as another player into industry and it meansthatrespectivecompanycanaffordtofacilitatefewofitssuppliersbecauseof sustainability in operations. Company must maintain good behaviour with customer so that they can get advantage of that in appropriate manner. Power of buyers: Oil is considered as a trade goods and one oil firms is not different from another. It leads buyers to go with low cost or good terms of contract. It will be pointed as medium as buyers are more in numbers and can shift from BP consumption to another similar company's products.At this stage decision of a buyer get influenced of they find good quality substitute in effective or low price at a marketplace. Threats of substitutes: Substitutes threats is low and oil as well as gas industry substitutes is fuels like coal, solar power and so on that is at developing phase. In case of BP have high production cost. Oil is having more importance as this is not only utilise in fuelling cars but also applied to generate plastics and another thing. Major part of transportation used oil as it is required to produce electricity. So, the utilisation of alternative energy sources is not used much in comparison to oil due to this development level as well as high production cost. Competitive rivalry: The competitive rivalry level is high, mostly the industry characterised as large firm that generate low differentiated products. Along with this there is low new entrants’ threats in oil and gas industry. Ansoff Growth Matrix British petroleum oil industries use Ansoff for growth matrix to focus on getting the exact scenario which helps in making decision about the launching of new product in the market. It is based on the suggestions by different heads of departments and review the growth of oil company BP which works on market either the launch of a new product or to launch the same product in the new market. Taking BP as on the basis of Ansoff analysis, a company needs to focus on these scenarios which is as follows: 11
Secure Best Marks with AI Grader
Need help grading? Try our AI Grader for instant feedback on your assignments.
Market Penetration:Company focuses on growth and increase the sale of existing product in to the existing market across the world (Ritter and Andersen, 2014). The objective is to increase the market share which help in maintenance too for the existing product. Market Development:Adopting of different ways to sell the product that exist in the market by doing new segmentation of market in different countries, updating innovative feature in products, moulding the existing channel and make them moreeffective for future growth. BP has covered more market by adopting new technology and adding unique channels to expand in different market of the globe. Product Development:BP oil company's growth strategy and aims is to launch new product with unique features in the existing market. The company focused on modifying the existing product which are in demand with unique innovation in it and try to increase the growth for future in market. Diversification:New product in new market which gives many challenges while doing diversificationasitexperiencesthenewcustomersofthenewcountriesorarea (Sanden, 2016). The BP company works on joint venture as a strategy in the new market so to deal with the new production and marketing strategy according to the existing company market knowledge. So, BP can apply porter's five forces model to shows that oil and gas industry are major players which are established combined and with resources of finance thus, competitive rivalry and new entrants is high. The sector attractiveness creates buyers as well as suppliers’ power is medium, and threats of substitutes are low. Therefore, BP oil should enhance their strategic investment to increase production and utilise new markets. Company should also consider recreating their value of brand. They should streamline their operations as well as production of business in order to gain competitive advantage over their competitors. Also, from Ansoff matrix, they choose diversification strategy so that they can develop new product into new market. Therefore, BP Oil use the market development strategy so that they can sell its products into existing market. By using various channels, new technology in order to maintain the competitive edge as well as position into market. TASK 4 Theories, concepts and models, interpret and devise strategic planning for BP oil company From the above strategy, BP oil apply the diversification strategy. This is considered as a risky strategy So, in order to secure future, it have invested many billion dollars in the 12
development of economic manner so that they can generate renewable as well as alternative energies. As there are few speculations which solar energy will be used more. Therefore, to gain expertise into this energy sector production, BP have invested like a strong sum to regain their losses because of oil spills. Strategic planning plays a crucial role into strategic management (Spender, 2014). BP is well constituted company in oil and gas industry. Here the porters five forces assist them to find outthecompetitiveenvironmentaswellasmarketsituationofBPisfacing.Itsmajor competitors are Chevron, solar into market place and engaged with aggregate production. Through SWOT analysis the firm’s situation and market position were known that extracts both environmentoforganisation(Yuliansyah,GurdandMohamed,2017).Itconcentrateson consumersaswellasitbelievesinitsbulkproductionovertheircompetitors.Strategic management plan is referring as a document that are utilise to communicate within organisation. Such as setting priorities, focus energy and so on. Mission: -BP oil mission statement is to provide quality products to customers which make them loyal. They are seeking to display some unchanging, fundamental quality such as integrity, honest, dealing and many more. Vision: -Vision statement of respective company is to provide quality products and competitive in marketplace and perform in effective manner. Core Value: - BPoil core value if to provide good quality products and services to customers, be competitive in market and become best company in operational and financial term. Aim:To introduce new oil services and scheme in Russia with the new joint venture strategies Objective: To Introduce new oil services and scheme in Russia with the new joint venture strategies in order to enchaining 5% more market share. Strategies– For BP oil, it is required to implement cost strategy in their new services that assist theminsustaininginthemarketforalongrundurationeasily.Costleadershipand differentiation both strategies can be beneficial for the firm but firm can capture consumer's eyes easily towards their new services with the help of cost leadership approach. SWOT analysis: - StrengthWeakness It is one of the famous and biggest company in energy industry or sector. Itisservingtherehigh-quality There is negative perception of public regarding company. Reduction in production of respective 13
operations in worldwide market.company. OpportunitiesThreats Theycanenhancepriceoffuelor oil.There is demand of natural gas in marketsorespectivecompanycan operate in market. Competition in market is big threat of company. Restrictionandregulationof government. Tactics– These can be short term plan of that assist in attaining desired goals and objectives of firm as - Cash management– It is most important aspects of strategic plan that can influence overall strategic practices of a firm. Before implementing diversification approach, BP oil requires to make tactics for funding so that the can introduce new services effectively at new locations. In this regard, budgeting and cash management practices can be more beneficial. BP oil company use 5 stages of develop development strategy which help them in developing effective and efficient team. By that respective company conduct their work in appropriate manner and attain goal in appropriate way. It is use full for developing effective team by analysing and evaluating skills and ability of staff which is required to accomplishment of particular task. For this, firm can implement Tuckman theory of team development as - Forming stage –As per theNatvig, in a team employee belongs to different culture that influence their philosophies for team working.This is the first stage of team development inwhichautocraticleadershipapproachhelpstoconductintroductionbetween employees in order to provide them information in regard their roles and responsibilities while organisation introducing their new services in new market.This is applied in BP oil to create an effective team by influencing individuals those who belongs to different culture, beliefs and so on. So that new service can be provided to customer effectually. Storming stage –According toStark, at this stage employees being to see themselves as a part of team.Thus, servant leadership approach can be helpful for BP oil that aid leader to analysing ideas and thoughts of individual properly.This stage applied inBP oil company to know that all team members are contributing effectually or not. Through this their ideas are to be examined in order to accomplish the task on time. Norming stage –As perColombini, hereteam members starts working together for the accomplishment of their targets.Thus, democratic leadership approach can be more 14
Paraphrase This Document
Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser
impactful for BP oil for providing strategic direction to employees in regard their new services that they can introduce in Russia. It is applied by BP Oil so that all the members of team can initiate working together.So that new services can be launch in various country successfully. Performing stage – As perMcBride, at this stage situational and contingency leadership can be more beneficial in terms of analysing current situation or identifying changes in firm towards combine to provide synergy.This is applied in BP Oil to examine the present condition of market and also view that all are performing effectively. With the help of this they get to know find out the modification into situation. Adjourning stage –According toPratt, this is the last stage of while project ends and team disbands.With the implementation of such leadership theories BP oil can easily build new team for their diversification approach.It is applied to know about the success of plan and appreciate the employees effectiveness in context of introducing new services. Through this BP Oil can launch its new services into new market successfully. This theory is appropriate for respective company for developing effective team but it also has certain limitations like it is time consuming because manager has to evaluate and analysis employees’ skills and ability. When BP oil develop team for particular task behaviour of employees get affected sometime. So, manager has to take decisions accordingly and in effective manner. CONCLUSION Business strategy is is essential for company as it identify the opportunities as well as trends for future. This assignment provides understanding about impacts and influences of macro environment through PESTLE, SWOT AND stake holder analysis in task 1. In Task 2, Internal environment is evaluated throughMckinsey’s 7S Model in order to assess the strength and weaknesses. In Task 3,Porter's five forces are utilising to evaluate the competitive forces. In task 4, strategic plan is develop which influence behaviour of staff at a particular workforce. strategic plan is develop which influence behaviour of staff at a particular workforce by using SWOT, Tuckman theory and so on. 15
REFERENCES Books and Journals Aras, G. and Crowther, D. eds., 2012.Business strategy and sustainability. Emerald Group Publishing Limited. Blackburn, R. A., Hart, M. and Wainwright, T., 2013. Small business performance: business, strategy and owner-manager characteristics.Journal of small business and enterprise development. 20(1). pp.8-27. Duggan, K. J., 2012.Design for operational excellence: A breakthrough strategy for business growth. McGraw-Hill. Kellermanns, F. W., Dibrell, C. and Cruz, C., 2014. The role and impact of emotions in family business strategy: New approaches and paradigms. Lehmann, C. F., 2016.Strategy and business process management: Techniques for improving execution, adaptability, and consistency. Auerbach Publications. Lueg, R., 2015. Strategy maps: the essential link between the balanced scorecard and action. Journal of Business Strategy.36(2). pp.34-40. Malerba,F.,Caloghirou,Y.,McKelvey,M.andRadoševic,S.eds.,2015.Dynamicsof knowledge intensive entrepreneurship: Business strategy and public policy. Routledge. McGrath, R. G., 2013.The end of competitive advantage: How to keep your strategy moving as fast as your business. Harvard Business Review Press. Mourdoukoutas, P., 2015.Business strategy in a semiglobal economy. Routledge. Ritter, T. and Andersen, H., 2014. A relationship strategy perspective on relationship portfolios: Linkingcustomerprofitability,commitment,andgrowthpotentialtorelationship strategy.Industrial Marketing Management.43(6). pp.1005-1011. Sanden, G. R., 2016. Language: the sharpest tool in the business strategy toolbox.Corporate Communications: An International Journal.21(3). pp.274-288. Spender, J. C., 2014.Business strategy: Managing uncertainty, opportunity, and enterprise. Oxford University Press. Yuliansyah, Y., Gurd, B. and Mohamed, N., 2017. The significant of business strategy in improving organizational performance.Humanomics.33(1). pp.56-74. Gantman,E.R.,2012.Economic,linguistic,andpoliticalfactorsinthescientificproductivityof countries.Scientometrics,93(3), pp.967-985. Online Porter'sfiveforces.2019.[Online].Availablethrough <https://www.businessnewsdaily.com/5446-porters-five-forces.html> 16