Analysis of Business Strategy and Sustainability

This document analyzes various aspects of business strategy and sustainability, including the formulation and implementation of organization strategy, internal drivers and performance consequences of small firm green business strategy, and making corporate social responsibility work for your business. It also examines leading procurement strategy and driving value through the supply chain, managing health care business strategy, and business research methods. Additionally, it discusses international business in the context of emerging markets, global corporate strategy and trade policy, and managing the business case for sustainability.

Business Strategy (Unit 32)

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1) Analyse the impact and influence of the macro environment on Marks and Spencer and its
strategies.................................................................................................................................1
M1) Critical analysis of macro factors ..................................................................................4
TASK 2............................................................................................................................................4
P 2) Internal environment of M&S and capabilities-.............................................................4
TASK 3............................................................................................................................................8
P 3) Porter’s Five Forces model to evaluate the competitive forces......................................8
M 3) Strategies to improve competitive edge- ....................................................................13
TASK 4..........................................................................................................................................13
P 4 & M 4) Models, theories and concepts to understand interpretation of strategic-.........13
CONCLUSION..............................................................................................................................16
REFERENCES .............................................................................................................................17

INTRODUCTION
Business strategy is the company's working plan for achieve its vision, prioritizing
objectives, accomplish successfully or accomplish financial performance through business
model. Cost leadership, differentiation and focus are the basic strategies (Boyd and et.al., 2017).
Business model is a management template for developing new or documenting existing methods.
It's a big chart with components describing organization value proposition, infra, consumers and
finances. Marks & Spencer Group Plc is a British multinational retailer firm, which
headquartered in the City of Westminster, London. It is listed on the Stock Exchange. The
company expert in selling of clothing, domestic products or luxury foods. Report include
explanation about impact of macro environment on M&S Plc., Ansoff Growth matrix, internal
culture of organization and capabilities etc. It describes outcomes through Porter's five forces
models, theories, concepts theories of strategic planning.
Mission and Vision
Marks and Spencer has a specific mission statement is to build a brand on core values of
quality, service, trust, value and innovation. The company's vision is to use natural resources in
the best way possible. M&S Plc focus on eliminating any wastage in their organisational
functions, the company also manage and maintain high employee turnover to sustain its
productivity. Organisation needs to increase earnings from 10% to 15% because other shops
closed such as House of Fraser.
TASK 1
P1) Analyse the impact and influence of the macro environment on Marks and Spencer and its
strategies
Macro environment consist of all factors which are uncontrollable and it has direct impact
on the decision making process of business. Elements like social, political affects overall growth
and productivity of Marks and Spencer company. Economic cycle like inflation and deflation
affect the customer's purchasing power. In order to achieve target organisation critically evaluate
the impact of Macro Environment and accordingly develops business strategies to deliver quality
products and services to customers.
Impact macro environment on Marks and Spencer
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 Political and Legal factor: It is mandatory for business to follow all rules and regulation
as prescribe by the government. One of the government policy is to consider
environmental surroundings before developing business plan which is followed by Marks
and Spencer. UK government has introduced policy like climate change levy and green
tax which are to be strictly followed by organisation to maintain sustainability. Marks and
Spencer has taken initiative to minimise consumption of energy by 5 % at their store.
Political factor has effect on cited organization business policies, planning etc. Changes
in law like employment legislation have an impact on human resources management
practices. Marks and Spencer needs to consider policies related to general taxation, Value
added tax on income as they are very fluctuating. Changes in apolitical parties and
government highly influence these policies which affect functions of M&S Plc. Brexit is
one the most significant example of political factor influencing UK businesses.
 Economic factor: It keeps focus on expansion of activities to earn profit. There was
experienced change in purchasing power of customers because of economic crisis in
North America and other countries. Marks and Spencer has closed it's all operations
which were running in losses and sold the business to North America. On the other hand,
when an economy face downward fall this will force business to lower down their prices
in order to maintain balance of sale (Dayan, Heisig and Matos, 2017). Economic factors
like exports law affect the import and export of raw material and finished products. This
factor makes significant impact on cited company financial strategies and has direct
effect on annual turnover of the organization. This factor also include currency of the
nation, pound is world's 3rd most essential currency in the world. The value of currency
plays an important in the functioning of each and every business, if the value of pound
decreases importing cost of goods will raise and vice versa.
 Social factor: It includes change in taste and preferences of customers, in current world
people prefer having more fashionable and luxurious items. In order to satisfy need of
their potential buyers M&S have developed product using attractive colours and latest
pattern of clothing. Business has to produce those products and services which are
environmental friendly in nature. In social factors such as customer requirements has
direct as well as significant impact on firms operational planning and manufacturing
system. Another example of social factor includes pre-prepared food which is a
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increasing demand in the society. Development of wide range of pre-prepared food items
can help an organisation to attract more customers.
 Technological factor: It was observed rapid change in technology, companies have
started designing official websites for convince of potential buyers. Marks and Spencer
collect all point of view of clients about the product using feedback option which is
available on their websites. Company invest large sum of money in technological
advancement in order to satisfy needs and requirement customers. The improvement of
website and interface can positively affect the company's profitability in the market, the
online portal can also include various features such as option for submitting feedback,
cash on delivery method etc.
People generally prefer buying products and services using credit card, M&S has
accepted credit cards payment. Above mentioned strategies has helped in improving trade
transaction. Moreover, it has improved its efficiency by rewarding customers with the help of
electronic points of sale. However, it was observed that EPOS were not working effectively
because points were not added automatically, due to this customer were not satisfied with the
services.
Ansoff Growth matrix
This is a marketing planning model which is essential in context of identifying the growth
of a particular product in market. It provides business with various suggestions to expand their
operations by evaluating macro environment (Elmes and Barry, 2017). Some of growth strategies
which is applied by Marks and Spencer are given below.
Market penetration: This a technique used by used to increase sales of the existing
products and services by combining of two pricing strategies. Market penetration is essential for
Marks and Spencer to increase market share with already targeted customer segment. Company
emphasis on targeting new customers by providing them with quality service at minimum cost.
Market development: It is a strategy used by business to sale existing products in new
segment to targeted customer. Marks and Spencer consider geographical boundaries before
deciding to export products to the other countries. Moreover, they can select new distribution
channel according to the customers' requirement. For example, M&S sell products online on
their official websites and they collect feedback regarding the services provided by organisation.
On the basis of above observation, they modify or change existing products.
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Product development: This technique is essential for launching of new merchandise, in
order to perform this process, it is significant to identify need and requirements of potential
buyers. Marks and Spencer use this process to stay competitive by differentiating products form
the other brand. Company critically analyse business environment and they develop or innovate
the services to satisfy customers. Joint ownership with other company play crucial role in
reaching the target segments because they have access to new distribution channels.
Diversification: This technique is implemented by business to promote new product and
identify new targeted segment. It is termed as risky situation because organisation is moving in a
completely new phase with minimum experience (Evans and et.al., 2017). Marks and Spencer
use diversification strategy because they have unique idea about maintaining the balance
between rewards and risk within the business. According to this strategy the company can grow
its market share by inventing new offerings at initial stages of marketing.
M1) Critical analysis of macro factors
Macro environment make impact on not only production but also it influences strategic
management decisions. They take decision according to current situation of external factors. It
may be positive like increase productivity and negative such decrease customers numbers due to
high market competition. This environmental factors are generally made negative impact on the
organization because it not easy to adopt all things at the same time. The macro environmental
elements therefore have both positive and negative impact on M&S such as low taxation policy
by a new new government can be beneficial for the company as it leads to low cost and increased
margin. On the other hand high taxes can result in low profitability for the organisation.
TASK 2
P 2) Internal environment of M&S and capabilities-
Internal environment- An organization internal environment is composed of the
tools within the company, involving current employees, management, corporate culture which
related to workers’ behaviour. Few elements have direct impact on whole business and other
affects only managers.
Strategic capabilities- It refers to a business ability to successfully employ competitive
strategies which allow organization to survive and increase value with time. While strategies
capability take responsibility of M&S services, this keep focus on cited company's assets,
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available resources, market image and future planning for employee’s growth. There are three
important key components of M&S strategic management-
Strategic analysis- This analysis is helpful to understand M&S Plc strategic position. This is
good to study environmental changes and address impact of them on chosen company &
employees. It aims to create a view of key components which can influence not only present but
also future performance of the organization. Right analysis is helpful to select correct planning
for business. Some factors of analysis are below which provide solutions for issues-
 The external environment- M&S Plc can't run without connection with a critical
external environment like economic, political, technological, social environment.
Cited organization faced changes into the culture and understand their impact is
good for the formation of planning. These external impact on business show its,
weaknesses and threats.
 Resources- Available resources are the internal influences of cited organization.
Company has sufficient and costly resources which are valuable for business
expansion.
 Expectation of different stakeholders- The growth and development of the
selected company depends on the stakeholders (Fontana, Sastre-Merino and
Baca, 2017). Their beliefs give a legal base of the organization. For example, the
thoughts of different managers of two separate department have different
conclusion of planning. The aim of M&S Plc to get high returns from
stakeholder and satisfied employees as well as customers. It is right of investors
that they know about firm profitability.
Strategic choice- After strategic analysis of M&S Plc management will be ready to make a
planning choice. It is defined as the selection of the best possible action which relay on the
evaluation of strategic options.
Strategy implementation- This is the last step, which is defined as the way in which cited
organization translate planning into action. Implementation requires careful strategy and correct
development of company resources, manage possible changes in management structure.
Value chain analysis- Value chain analysis is a method to visually analyse M&S Plc
activities to see how cited company generate competitive advantage for itself. In other words, if
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business run efficiently, the obtained value should maximize the operating costs and customers
should return to the organization transact freely or willingly.
Selected firm engage in hundreds, thousands of activities in the process of change inputs
into outputs. Competitive advantage is the ability of a firm to create “generic strategy” into
practice. It involves:
1. Cost leadership: Offer the lowest price to users.
2. Differentiation: Choosing the important attributes which buyers want so cited company
get a premium price.
3. Focus: Operate each strategy according to market segments.
Value is the total revenue that customers are ready to pay for selected organization
products. The difference between total value and cost performing of all business activities, gives
the margin (Fontana, Sastre-Merino and Baca, 2017).
A value chain keep focus on the change raw material into products and services. The
organization perform two types of activities like primary and support.
Primary activities- It is directly concerned with creating and delivering goods. They can be
grouped into five areas, like
 Inbound logistics- Products being obtained from selected firm's suppliers and
used for producing the end product.
 Operation- Raw materials change into end products and services.
 Outbound logistics- After manufactured they are ready for distribution to
wholesalers, retailers or users.
 Marketing and sales- Marketing make sure that, which products deliver to
targeted customers.
 Services- It offers sale after services to customers. They selling clothings, luxury
foods at large scale with qualitative services.
Support activities- It supports chosen company to achieve its competitive advantages. This
includes four areas like procurement, technology development, infrastructure and human
resources' management.
VIRO analysis- It is an analytical technique best for the evaluation of M&S Plc resources and
competitive advantages. VIRO is an acronym from initials of the names of Values, Rareness,
Imitability and Organization.
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 Value- Does chosen organization offer a resource which adds value for
consumers? Is M&S Plc able to exploit a chance or neutralize competition with
internal capability? Its answer is yes if value is established, move on in the
organization VRIO analysis to rarity. Business has more valuable resources which
assist company to produces innovative products for attract new customers.
 Rarity- Does M&S Plc control scarce resources or capabilities?
Answer- No-- Management of cited company has value but lack rarity, putting
organization in a position of competitive parity.
Yes-- With value and rarity decided, firm's next hurdle is Imitability.
 Imitability-- Is it costly to duplicate selected organization's resources or
capability?
Answer- No-- If company resources have value and rarity, but it affordable or easy to
copy, firm has temporary competitive advantage. It will need considerable effort to stay ahead of
competitors.
Yes-- M&S Plc offer something which is valuable, rare and difficult to imitate.
 Organization- Does cited company have managed management system, processes,
structures and culture, to investment on resources and capability?
Answer- No-- Without internal organization support it will be difficult to realize valuable,
rare, costly-to-imitate available resources.
Yes-- M&S Plc has accomplished ultimate goal of sustained competitive
advantage with the help of identified all elements of VRIO framework.
Cost benefit Analysis-It is the process which businesses used to analyse decisions. The cited
organization analyst adds benefits of a condition or action and after this subtracts the costs
related with action. Consultants build the model to increase the value of intangible goods like
benefits and cost associated with specific market area (Good, 2017). The first step of this is to
compile a comprehensive list of costs (direct and indirect, opportunity etc.) & benefits related
with decision.
PESTEL analysis- It is an element which is helpful to analysis macro environment factors that
have impact on M&S Plc.
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Political- It includes government policy, tax rate, political stability, or overseas markets,
employment law etc. Management of the organization need to able respond to country current
and future rules and regulation and making market policy according that.
Economic- This factors have important impact on organization business and their profit.
It includes- interest rate of country, exchange rate, inflation etc. which necessary to operate M&S
Plc.
Social- Social culture factors are which involve belief and attitudes of the society. It
includes population. Age, gender career etc. M&S Plc. Get impact by country culture. They
produce those kinds of food which like by people.
Technological- M&S Plc through the latest technology to produce new products and
services, distribute them with the help of current method, which make their work easy. But if
these are costly then it creates negative effect on company productivity. Online distribution is
most famous technology for goods distribution.
Legal- It includes health and safety, growth opportunity for all, consumer rights, laws,
product labelling and safety etc.
M 2) Critical evaluation of internal capabilities Strength- M&S Plc has strong brand image and compete with competitors in any
situation. It provides qualitative services to customers which increase its sales. Healthy
working environment develop motivation inside employees, which is good for growth.
High recognition of the brand is another strength or inner capability of Marks and
Spencer, it is very popular for providing high quality products and services to their
customers for past years.
 Weaknesses- It has ineffective market strategy compare to others. Which show the
negative side of internal structure, workers skills etc. which is not good for cited
company market value. If organization have political culture than employee fail to
develop their skills and capabilities. Bad publicity as non stylish or trendy store is another
weaknesses of Marks and Spencer Plc. It has a drawback in the market as the company is
non trendy and out of fashioned. Even Marks and Spencer has a huge number of products
and different brands, people assumes that men and women's wear are only for old age
people not for young or teenage people.
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TASK 3
P 3) Porter’s Five Forces model to evaluate the competitive forces
Porter five force analysis is a strategic tool that helps to analyse the factors associated
with business profitability. Managers of Marks and Spencer are able to use this tool as it will
help to understand how the five competitive forces affect the profits. This will provide strategy to
enhance competitive advantage for the long term production and profitability in retail business
effectively.
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Illustration 1: Porter Five Forces Model
(Source: Porter’s Five Forces, 2016)

Porter five force analysis of Marks and Spencer
Threats of new entrants: It can be said that new entrants help to bring innovation in retail
business along with new ways of doing business. This put pressure on firm in terms of reducing
pricing strategy, costs and providing new values in the form of proposition to consumers’ in
Market.
The firm requires managing and controlling of all these challenges in order to build
effective barriers. This will safeguard its competitive advantage. Marks and Spencer innovate
products and services due to which new segment of customers are attracted towards the
company. Presently retail industry is running in profits so it attracts more of new business
because they want to establish profitable venture (Grayson and Hodges, 2017). If new
organisation is attracted towards the industry this will decrease overall profitability and will
ultimately result in zero.
Marks and Spencer operates at economies of scale by minimising the cost of operation
and offering its products at minimum cost to customers. The Company is not affected by the new
entrants because it has established good brand image and people generally prefer buying branded
products. It has asses to various distribution channel which make process of delivering products
easy thus by maximising its profits. M&S Plc face high threat from new market entrants.
Bargaining power of suppliers: All organisation need to purchase raw materials from the
suppliers it can be said that they are in dominating position. They can decrease price of
intermediaries to increase their margin of profit (Schaltegger and Wagner, 2017). Powerful
suppliers have authority to negotiate and earn huge profits. It emphasis that bargaining power of
the supplier in industry depend upon its competitors (Porter’s Five Forces, 2016). They can put
pressure on organisation to increase their prices and lower quality to earn desired amount of
profits. Furthermore, a potential supplier can increase level of competition in the market.
This factor has moderate effect on the performance of business because they have
multiple suppliers with and efficient supply chain. Marks and Spencer is dealing in various
number of products so they are not influenced by rise in price of raw material. They can easily
switch to other suppliers and continue their manufacturing process at low cost.
Bargaining power of buyers: It is observed that buyers has numbers of demands which are
required to fulfilled by the company to increase its sale. Customers always prefer to buy valuable
products at minimum price. Marks and Spencer is concerned about increasing long term
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profitability of business by rendering quality products and services. Moreover, company has
higher bargaining power because it offers discount vouchers and many attractive offers to the
clients. Bargaining power of customer affect the competitive environment and enhance ability of
organisation to achieve desired amount of profitability. Strong and efficient buyers can influence
firm to reduce its price of products and increase quality of services offered to clients. Moreover,
they can make industry more competitive and minimise the profit share of business. On the other
hand, weak buyers can make industry less competitive.
Company has established large customers base which is beneficial in minimising
bargaining power of buyers in addition it provides opportunity to increase its production and
sales products. Marks and Spencer come up with innovative products, customers expect discount
in new introducing products.
Threat of substitute products and services: The another threat for the organisation is availability
of substitute products in the market. There are many companies which are offering same services
or products to the customers. The competitive firm launch similar nature product it will hamper
productivity and profitability. It is significant that business must be aware about its competitors
marketing strategies which is used by them to capture market share. Marks and Spencer needs to
have competitive advantage and through innovative products and services it can reduce
competition (Harding, 2017). Which will increase customers base. For example- if an
organisation offers products similar to Marks and Spencer at relatively cheaper prices than
customers may which to that particular organisation.
Rivalry within the market- The main driver is the number and capability of cited company
competitors in the market. Wide competitors, offering undifferentiated goods and services, will
reduce market attractiveness. Suppliers and buyers seek out selected organization competition if
they are unable to receive a suitable offer (Rugman and Verbeke, 2017). When competitive
rivalry is low, firm has greater power to do what it wants to do to achieve high sales and profit.
Cited organization run into high competitive environment and make efforts to compete market
competition. It has high chances of competition with others.
The Balanced Scorecard to align M&S Plc vision and strategy- Balanced scorecard is the
rational about performance metrics. Scorecard helps cited company to track and monitor
financial results while monitoring growth in building the capabilities needed for progress.
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Equipment was not intended to be a replacement for financial measures but rather a complement.
It introduces four new processes which help organization create important links.
 The first process- translating vision- It helps managers build a consensus
managing selected organization policy and express it in terms which can guide
action at local level.
 Second- communicating and linking- Calls for communicating a strategy at every
level of the chosen company and connecting it with all units or person goals.
 Third- business planning- M&S Plc to integrate their business plans with financial
strategy.
 The fourth- feedback and learning- Cited organization gather feedback, testing the
hypotheses on framed planning and learn or create necessary adjustments.
This strategy based that align the task person do along with stakeholders and give a base
for best aligning planning objectives with available resources (Rees and Smith, 2017). Managers
should develop strategic determine which are tied to selected company planning. There is not a
“one size fits all” balanced scorecard. It has 4 perspectives-
Financial perspective- This measure indicates whether the M&S Plc planning, implementation
and execution are work for improvement of bottom line.
 Cash flow
 Sales growth
 Market shares
 ROE
Customer perspective- Cited company consumer concerns in four categories.
 Time- Determine time needed for organization to accomplish users desirers.
 Quality- defect stages as sent to consumers.
 Performance- Distribution of products and services to creating value for chosen
company customers.
 Cost- It is not only about products, but what does its price the users when they use
it.
Internal perspective- M&S Plc business method have the greatest influence on consumer
satisfaction.
Innovation perspective- It includes improvement in products and services like-
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 Capability to creative, improvement and learning through cited company values.
 Introduce new goods.
 Penetration of new markets.
Stakeholder analysis- Stakeholder analysis is an important technique for their identification and
fulfilment of needs. They are who have a vested interest in challenges with that project is
concerned (Leonidou and et.al., 2017). The aim of this analysis process is to develop planning
view of person and institutional landscape or relation between various stakeholders and issues
they aware about most.
Benefits-
 The interests of all stakeholders, who make impact or influenced by different projects.
 Initial challenges which could disrupt the assign project.
 Team which should be motivate to participate in different projects stages.
Stakeholder are all those who need to be measurable in accomplishing projects targets and whose
participation and support are important to its success. So their identification is crucial activity of
cited company project manager.
M 3) Strategies to improve competitive edge-
Target market- Cited company has to know about customers and their needs. To compete
or improvements in competitive edge firm target consumers or provide products according to
requirements.
Effective planning- To compete with others cited company has to follow effective
strategies and accomplish pre-define objectives.
TASK 4
P 4 & M 4) Models, theories and concepts to understand interpretation of strategic-
The application of Porter's generic strategies- The two primary kinds of competitive
advantage mix with the scope of activities for M&S Plc focus on accomplishing them, lead to
three generic strategies to meet fair performance in the cited company: cost leadership,
differentiation, cost and differentiation focus. Cost leadership- M&S Plc targets a board market and offer the low price. There are two
options in this and firm can opt to keep costs lowest as possible or make sure that
company has a larger market share with below prices (Porter's Generic Competitive
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Strategies, 2017). According to it organization quote low costs. M&S Plc adopts this
planning successfully generally has investment capital at disposal, logistics and low price
when it comes to raw products. Selected company keep their focus on internal process. Differentiation- M&S Plc target high demand market for unique features products and
services. According to this planning firm make goods more exclusive as possible or make
it attractive compare to others manufacturer (Mena, Van Hoek and Christopher, 2018).
For the implementation chosen company need development & research, innovation and
produce high quality goods and services. Distribute unique products in relevant markets
& target customers. It should be flexible and easy to adopt. Cost focus- M&S Plc focus on little competition market at lowest possible price. In this
strategy selected firm chose to target a niche area and with the help of it understanding
the market nature and try to maintain low cost. Differentiation focus- Company target little competition market place for unique
products. This kind of strategy generally involves strong brand loyalty among consumers
and maintain products uniqueness.
1. Bowman's Strategy Clock model- This is the model useful in marketing to analyse
competitive position of M&S Plc in comparison to competitors. It represents eight
planning in four quadrants defined through axes of price and perceived added value. This
model of theory helps to explore the options for strategic positioning, it helps to
understand how a product can be positioned to give it the most competitive position
within a market (Moseley III, 2017). This visualization is a graphical presentation which
offer M&S Plc to more investigation about what offers while choosing the best way to
compete competitors. Cited firm use Bowman's strategy as a framework to generate an
competitive edge compare to competition. -
1. Position 1: Low added value- This segment is the certain option and M&S Plc do not
generally select to compete in this category. Cited company choose it when their goods
lacks differentiated value. M&S Plc. can apply through cost effectively selling volume
and attract new or potential customers.
2. Position 2: Low price- M&S Plc select this for their products and services when it will be
low cost leaders. Through this cited organization's profit margin will become very low.
3. Position 3: Hybrid- It offers products and services to its customer at low price.
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4. Position 4: Differentiation- The cited organization develop goods and services which
offers attractive and unique features which are valuable for customers.
5. Position 5: Focused- The selected company offers products high detected value, goods
against high prices.
6. Position 6: Enhanced price and high quality product- M&S Plc often takes a chance and
expands products prices without increase the value of the quality of products.
7. Position 7: High price- It can be enforced in a market where only organization offers the
products and service.
8. Position 8: Low value- Cited organization has a low value products and services and they
will sell it on fix price.
Diversification- Diversification is a growth strategy which focus on market possibilities by
assigning investment risk over various asset classes. It is an asset allotment plan that properly
allocates property among various kinds investment of cited company (Quinlan and et.al., 2019).
Investors accept a certain risk level, they also require exit strategy, if their investment doesn't
generate expected return.
Vertical integration- It is a planning in which M&S Plc adopt business activities within the
identical production vertical. This is helpful for the cited company to cut down costs and
improve efficiencies through decreasing transportation expenses and reducing turnaround time.
Sometime it is more effective for selected organization to depend on the established expertise
and economies of scale of others vendors rather than trying to become vertically integrated
(Quirke, 2017). Organization lends money to home buyers and collects their monthly payments,
rather than specializing in one service or the other.
Hybrid strategy- There are two type of hybrid strategies:1. Sequential or “outpacing” strategies- First concentrate on one of the two strategic
choices and then other. For example, M&S Plc may primarily experience a stage of
differentiation in which it markets a new product that offer high value to customers and
can be sold at superior price.2. Simultaneous strategies- The aim of this strategy is, to generate cost and differentiation
advantages at the same time (Raghunath and Rose, 2017). One method to achieve that is
mass customization, which through the manufacturing customized products at a price
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similar to those bulk produced goods of M&S Plc. Customization of generally
accomplished by mixing and matching of elements.
Strategic management plan- It is a document which M&S Plc used to communicate within the
company's goals, set priorities, energy, available resources, strengthen operation which workers
and other stakeholders are working towards objective, established agreement around outcomes.
CONCLUSION
From the above report it has been concluded that macro environment have impact on
firm's products and services which influenced growth. Cited company identify certain product
growth in the target market area through the Ansoff Growth matrix and make profit. To analysis
competitive advantages VIRO model used by the organization. Porter’s Five Forces evaluate the
competitive forces like bargaining power of customers or suppliers, threat from new entrants etc.
which provide the way to reduce competition in the market. With the help of Bowman's Strategy
Clock model organization analysed the competitive position comparison to competitors.
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