This report includes PESTLE, SWOT analysis, stakeholder matrix, VRIO and McKinsey's 7s model for examining the internal and external environment of Mark and Spencer Company. It also describes Porter's five forces model and Porter's generic strategies for achieving competitive advantage.
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BUSINESS STRATEGY
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TABLE OF CONTENTS INTRODUCTION...........................................................................................................................3 MAIN BODY...................................................................................................................................3 Framework.......................................................................................................................................3 Examining the external analysis of the organization..................................................................3 Examining the internal analysis of the organisation...................................................................5 To analyse the competitive advantage.......................................................................................8 Porter's generic strategies..........................................................................................................10 Ansoff matrix............................................................................................................................10 CONCLUSION.................................................................................................................................. ........................................................................................................................................................12 REFERENCES.................................................................................................................................. ........................................................................................................................................................14
INTRODUCTION Business strategy is the complete plan which include specific actions and tools to achieve the goal of success. Business strategy helps to outline the factors which helps the organization to know about how they compete in the market, to decide their strategies for their product and services (Quenum and et.al 2019). This strategy are roadmap to the organization as it develops many opportunities for the organization to achieve their goals. Mark and Spencer company is one of the leading food multi retailer organization of UK. Main headquarter of Mark and Spencer company is located in London, England UK. Company is looking for effective strategic plan for their product. This report include pestle, swot analysis, stakeholder matrix to know about the macro environment of the company. VRIO and McKinsey's 7s model for examining the internal environment of the organization. Report will further describe about the porter's five forces model to evaluate the competitive advantage for the organization and porter's generic strategy or Ansoff matrix. MAIN BODY Vision:vision of the Mark and Spencer is to be the best service and product provider in their country. Mission:Mission of the mark and Spencer company is to provide qualitative services and product to their customers to achieve the goal of success. Objective:Objective of the company is to achieve success rate by 65% in new market by the end of this year. Framework Examining the external analysis of the organization Pestle analysis Pestle analysis is the marketing principle to analyse the macro environment of the company. It gives complete report on external analysis of the organization. It includes key factors which gives the external view that impacting the organisation. These factors are political, economic, social, technological, environmental and legal factor. Political factor: Political factor involves all the government policy and rules that involve in the business process. This political rule can be tax, bureaucracy etc. this factor affect the profitability of the
organization. Mark and Spencer company is operating in different countries as for them it is a big threat because of different political environment of other countries (Sarjana and Khayati, 2019). For that purpose company need to implement some strategies to enter in new market as to know about the political stability of the country, security of intellectual property, trade policy and regulations, taxes etc. Economical factor: Economical factor include all the characteristics of the economy, which can be interest rate, inflation rate, economic growth rate, foreign exchange rate etc. Mark and Spencer company is retail company as for the retail industry pricing plays an important role if any other company also offer the same product at lower price then definitely customer will go for their product therefore mark and Spencer company need to consider all the economical factor in their strategic plan as to know about the economic rate, raw material quality in retail industry, prosperity etc. Social factor: social factor includes all the cultural and demographic trend. It helps the organisation to know about the behaviour of the customer. It involves age description, cultural characteristics of the society (Chen,Eshleman and Soileau,2017). For mark and Spencer company need to consider all the demographic trend in their strategic plan which include age, gender, profession of the person or to consider societal perception and class structure of the society to begin with the development process of their product. Technological factor: Technological factor includes all the technical factor as rise of new technology in the market is developing many opportunities for the organization. Mark and Spencer company should also need to include technologies in their product development process so that customer attracts towards their techy product and make investment in it. Environmental factor: Environmentalfactorincludesclimate,pollution,temperatureenvironmentalfactor. Therefore company need to consider all the environmental factor in their strategic plan to achieve the sustainability in their business. Legal factor:
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Legal factor include all the legal activities as industry regulation, license and intellectual property etc. to avoid all the legal action company need to follow all the laws and standards in their product. Stakeholder matrix Stakeholder matrix help the organization to know about their main stakeholder through which they can earn their support. Keep informed: Customer's are the most important for any organization as for the Mark and Spencer company need to design a product which create curiosity among the customers so that they will make investment in their product. Manage closely: In this category Mark and Spencer company consider their investor as a stake holder who invest in their project also always show their interest in their project. Therefore, company need to manage those investors as they also give recommendation and feedback so that it will help the company. Keep satisfied: In this category the stakeholders are those investors who are not fully interested in company's product, but still they can play a important role. Therefore, company need to keep implement in their product and services to satisfy those investors so that they can make investment in the company's project (Oldman and Tomkins, 2018). Monitor: In this category company monitor those customers who are on company's track list, but they do not show interest in company's product. Therefore, mark and Spencer company need to make innovation in their product to influence the customers towards their product. Examining the internal analysis of the organisation SWOT analysis SWOT analysis gives the internal analysis of the organisation through which company can easily determine their strength, weakness, opportunity and tactics factor. Strength factor:
Mark and Spencer company is most popular leading retailer company. Their product worth the money invest by their customers as they offer better and qualitative product and services. Company has their own brand label which is anticipating their market. Company has skilled workforce which are able to develop innovative strategies for them. Company has many variants in their product and services for their customers. Weakness factor: Mark and Spencer company is lacking in their supply chain process, because of this they are unable to fulfil the customer's demand. Company mainly focus on manual project therefore it consumes more time and money. Therefore, they need to implement the new technologies to resolve this problem. Company need to focus on their weakness to compete in the market. Opportunity factor: Rise of globalization can give the many opportunities to the organization. Company is multi retailer so it has many opportunities to expand their business in other countries as well. Company can develop their own websites so that customer will know about their product and buy their product. They can also proceed with introducing their product in new market segment to earn more profits (Cescon, Costantini and Grassetti, 2019). Threat factor: As emerging of globalization can also develop the competition in the market. If company fail to design a product according to customer's need then it will be threat for them. If new entrance company can offer their product same as mark and Spencer company but at lower price then it will attract their customers therefore it will be threat to their annual revenues. VRIO model VRIO model include valuable, rare, inimitable and organized factor. It is an internal analysis tool which gives information about resources of the organization. ResourcesValuableRareInimitableOrganized Human resourceYesYesYesYes Finance resourceYesYesNoYes Organisational resource YesYesYesNo TechnologicalYesNoNoYes
resource Information resource YesYesYesYes Physical resourceYesYesYesYes Valuable: As for the Mark and Spencer company they have all valuable resources which helps them to generate many opportunities for their company. Their human resource maintain all the resources effectively. Finance resource allows them to invest on good opportunity. Rare: Human resource, finance resource, organizational resources are found to be rare for Mark and Spencer. As very few companies has rare resources. Therefore, it helps Mark and Spencer company to achieve their goals. Inimitable: Finance resource of Mark and Spencer company are very expensive to imitate, also patent, logo of Mark and Spencer are hard to imitate as it involves all the legal activities. Organized: Resources of Mark and Spencer are in organized form therefore, they strategically follow their plans for the development of their company (Wheelen and et.al 2017). McKinsey's 7s model The goal of theMcKinsey's 7s model is to examine the organizational structure of the company. It gives 7 tools which describe about the organizational design. These tools are structure, system, style, staff, skills, strategy and shared values. Structure: ThestructureofMarkandSpencercompanyisfullyorganized.Leadershipand management team shows their full support to their employees therefore they feel motivated and works efficiently for the company. Company has good interdepartmental coordination, there is a mutual understanding between the department which allow them to take good decisions for the company. System:
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Mark and Spencer company has strong system which helps them to carry out their company's operation effectively without any hurdles. Good system helps the company in decision-making process and to ensure the company's good technical system. Each system of the Mark and Spencer has good tools for controlling. Company effectively monitor the performance of their system for the better result. Style: Companyhasgoodleadershipandmanagementstylewhichtotallysupportthe environment of the company. Leader shows their extreme support to their employees, attitude of management team towards their employees are very polite (Taherdoost and Madanchian, 2021). Therefore, it helps their employees to work for their company for long time and to produce good result for their company. Staff: Company recruit staff on the basis of their knowledge and skills. They trained and informed their staff about their work. Human resource of the company hire skilled staff for their work so that they will carry out company's operation effectively. Skills: Company has commendable skilled employees. All employees are hired based on their skills and knowledge company also provide them a training and skill development course so that all can do better work for them. Strategy: Company has clearly defined goal oriented strategy, it is easily understandable to their employees and stakeholders. Their effective strategy helps them to manage or monitor all their actions. Their strategy helps them to create a competitiveness in their product and service to maintain their position in the market. Shared values: All the core values of Mark and Spencer company are able to develop good environment in the company as honesty among the employees, creativity, transparency, quality all enhance the work performance of the company (Federal, 2019). To analyse the competitive advantage Porter's five forces model
Porter's five force model gives the information to the company about their competitive environment of their market. It involves five parameters, these will help the Mark and Spencer company to build sustainability in their business. These parameters are as follows- Threat of new entrants: New entry in the market always comes with innovation in their product, and they also offer affordable or low price on their product to lure the customers. Therefore, Mark and Spencer company must have to develop a strategy to deal with this problem company can begin with innovation in their product which not only attract their old customer but also help them to build new customers. Bargain power of suppliers: All retail industry buy their raw materials for their product from numerous suppliers in the market. Therefore, suppliers always negotiate and rise their raw material price which enables the company to invest more it decreases the profitability rate of the company (Frolova, 2019, January). Therefore, Mark and Spencer company should develop a multiple supply chain also they can use alternative resource or can do experiment with different resources so that if price go up for the resource they can use other resource to compensate the price. Bargain power of buyers: Bargaining power of the buyer are always higher. Buyers always look for the better qualitative product on minimum price. Smaller customer base always increase the bargaining power therefore Mark and Spencer company must have to build a large customer base this will help the company to decrease the bargaining power of the customer as well as it develops the opportunity for the company to streamline their production process. Threats of substitutes: New product always comes with the innovation and has a good advancement therefore customer should shift towards that product, because of this profitability of the company suffers the most. So Mark and Spencer company should have to focus on their services to rather than on product only to lure the customers, also by considering the core needs and desires of the customer. This will help them to earn more revenues for their product. Industry rivalry: When the rivalry among the companies are intense therefore it drives down the cost price of the product which will reflect the profitability rate of the company. As for the Mark and
Spencer company they are leading company, so they are operating in highly competitive environment therefore it is necessary for the company to build a sustainability to effectively building the scale so that company operate better. They can also proceed with collaborating with their rivalry company to increase the market size rather than competing in small market (Freeman, Harrison and Zyglidopoulos, 2018). Porter's generic strategies This strategies help the organization to achieve competitive advantage in their market field. Those strategies are cost leadership, differentiation, cost focus and differentiation focus strategy. Mark and Spencer company has implemented these strategies to handle all the competitive pressure in their market. Cost leadership strategy: Cost leadership strategy allows the organization to lower the cost of their product to achieve the competitive advantage. The main aim of this strategy is to develop a strong market leadership. Through this Mark and Spencer company can expand their market by targeting certain group of the market as they can design product for middle class customers which shares the most part in the market. It will also help the company to charge low price by decreasing their cost production which helps them to maximize their supply chain value. Differentiation strategy: Differentiation strategy allows the company to design a product in a unique manner which will be able to adopted by the customers. The main aim of Mark and Spencer company to use this strategy is to make innovation in their product also to give response to the customer's health concern factors (Bahadorestani, Naderpajouh and Sadiq, 2020). Therefore, company has increased their product line after examining the customer's interest to compete with their competitors. Mark and Spencer company is using both cost leadership and differentiation strategy to develop their strong customer base. Ansoff matrix It is the strategic tools through which company can grow their growth. It helps the management team to implement this strategy for the development of their company. Market penetration:
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Market penetration describe as a existing product in the existing market. This strategy helps the organization to sell their product in their existing market for the potential growth. It will directly reach out to the customer also develop customer lifetime value. Product development: Product development strategy helps the organization to invent or design new product by implementing innovation in the product to sell in their existing market. It will help the organization to develop more customer by providing better services and product. Market development: This strategy helps the organization to develop or increase the market for their existing product. It will increase the productive line of their product, by entering into new international market to increase the product sale of company (Stindt and et.al 2017). Diversification: This strategy describe as a company enters the new market with their new product. This strategy is implemented when company sees opportunities in new market. As for the Mark and Spencer company they are focusing on to expand their business, they are focusing on implementing strategies in their new product development so it will help them to launch their new product in their chosen market. Therefore, they go with the diversification strategy to build their brand in their new market by designing new product based on the new market customers. As for the company both their customers and market is new therefore they need to proceed with strong strategical and business plan to achieve the goal of their company. Recommendation for growth; Mark and Spencer company can begin with the innovation in their product. They have to clear their vision as business can't grow without a strong vision. Therefore, company needs to decide their vision first to decide goals and objectives to achieve. Company need to examine first about their goals as why they have chosen these goals to achieve therefore it will help them to proceed with to accomplish the desire goals. These goals also develops the motivation among their employees to work effectively for their company. Company should have to begin with the strong plan to implement in their development process for that company should have to complete their analysation report on their market so that they are able to collect the useful information for their business (Bashir and Verma, 2017).
For the expansion in the new market company should focus on the market analysation as it gives the proper information about the market which includes people's buying behaviour, competitive environment so that it will help them to earn strong position in the new market which will also open the road of success for them. Yes by applying all the strategies effectively company can grow their revenues. They must have to add transparency in their services to communicate with their customers in new market as they are the key stakeholder to them. CONCLUSION From the above report it is concluded that better and effective strategies could provide the businessadvantagetotheorganization.Businessstrategiesplayedangreatroletogive competitive advantage to the organization. Good business strategy gives the better business environment to the organization through which they could be able to make or design their product and services which satisfied the customers need and desire. It helped to outline all the factors so that company could achieve all their goals and objectives. Report described about the macro and micro environment of the organization which involved models which gives the description about the internal and external factor about the organization. Report also concluded with the competitive advantage model and strategies which helped the organization to achieve their goals and objectives.
REFERENCES Books and Journals Bahadorestani, A., Naderpajouh, N. and Sadiq, R., 2020. Planning for sustainable stakeholder engagement based on the assessment of conflicting interests in projects.Journal of Cleaner Production.242. p.118402. Bashir, M. and Verma, R., 2017. Why business model innovation is the new competitive advantage.IUP Journal of Business Strategy.14(1). p.7. Cescon, F., Costantini, A. and Grassetti, L., 2019. Strategic choices and strategic management accounting in large manufacturing firms.Journal of Management and Governance.23(3). pp.605-636. Chen,Y.,Eshleman,J.D.andSoileau,J.S.,2017.Businessstrategyandauditor reporting.Auditing: A Journal of Practice & Theory.36(2). pp.63-86. Federal,V.V.C.,2019.StagesofStrategicTargetingBasedonSWOT-Analysisofthe Enterprise. Freeman, R.E., Harrison, J.S. and Zyglidopoulos, S., 2018.Stakeholder theory: Concepts and strategies. Cambridge University Press. Frolova, N.A., 2019, January. Using PEST-and SWOT Analysis for the Strategic Development of an Enterprise for the Production of Confectionery Products. InInternational Scientific Conference" Far East Con"(ISCFEC 2018)(pp. 378-381). Atlantis Press. Oldman, A. and Tomkins, C., 2018.Cost management and its interplay with business strategy and context. Routledge. Quenum,A.andet.al2019.Resilienceofbusinessstrategytoemergentandfuture conditions.Journal of Risk Research, pp.1-19. Sarjana, S. and Khayati, N., 2019. Effective Business Strategy: Key to Winning Business Competition in Industrial Estate.Advances in Economics, Business and Management Research.98. p.98. Stindt, D. and et.al 2017. On the attractiveness of product recovery: The forces that shape reverse markets.Journal of Industrial Ecology,21(4), pp.980-994.
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Taherdoost, H. and Madanchian, M., 2021. Determination of Business Strategies Using SWOT Analysis; Planning and Managing the Organizational Resources to Enhance Growth and Profitability.Macro Management & Public Policies. 3(1). Wheelen, T.L. and et.al 2017.Strategic management and business policy(Vol. 55). Boston, MA: pearson. Online Businessstrategy,2021.[online].Accessed through<https://www.imd.org/imd-reflections/reflection-page/business-strategy/>. Business Strategy