This document discusses the observations made by the royal commission on the conduct of Freedom Insurance Group Ltd. and its impact on the financial service industry in Australia. It highlights the connection between employee conduct and rewards, the lack of information symmetry between financial institutions and workers, the conflict between interest and duty, and the lack of accountability in the industry. The document also explores the misconduct of Freedom Insurance Group Ltd., its impact on customers, and the decline in its market share. Additionally, it emphasizes the importance of corporate social responsibility and sustainability in the business world.