Issues Faced by Marks and Spencer

Business Consulting
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Table of contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
1. Clarify who your client is and what is and what is the problem they are facing.....................3
2. Critically analyze and present areas of importance to the client such as competitors, target
customer market and influencing factors from the external environment...................................4
3. What are the top three issues that the client is facing..............................................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7
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INTRODUCTION
The purpose of report is to analyze what are issues which Marks and Spencer is facing on
large scale. Along with this, report will analyze the competitors, target market customer and
external environment.
Problems which Marks and Spencer is that the company is facing issues like investment is
less for the retail stores, the online strategy is also not effective enough to grab the target
customers attention (Leite, 2020).
By consulting and proper communication company can solve the major issues which they
are facing and by discussing matters on small grounds Marks and Spencer will be able to solve
the problem effectively.
MAIN BODY
1. Clarify who your client is and what is and what is the problem they are facing
 Client 1 –
- Background of the Client - The client is Marks and Spencer, major British multinational
retailer which specializes in selling clothes, home products, and food products. The company
provides the essentials which the customers are in requirement of. It basically fulfils the needs
and provides the facilities which the company is seeking to provide to the customers.
- Client Problem - But there are many issues and problems which the organization or the
company is facing on large scale. The main issue which the company is facing is it is unable to
invest more in the stores and this has created problem for the stores which are already build on
the scale of providing the customers the products and services on large scale. The review of
customers is that the company is not providing and engaging in the activity which makes the
brand along with its products and services more attractive (Scott and et.al., 2017). And this is the
main issue which has been arisen from the customers’ side and through the base of what are the
basic requirements which are to be fulfilled. Thus, this is the main issue which the Marks and
Spencer is facing and this should be improved by the company which helps in initiating the
growth and development on large scale effectively. Marks and Spencer although provides the
services and products to the customers but on the other hand the company is also facing some
issues among which one of the major issues is that the company is facing problem with the
online strategy which it has framed for the customers and the individuals so that they can incur
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