Impact of IT Systems on Business Problems | Desklib

This report discusses the impact of IT systems on solving business problems and the use of IT systems in different functions of an organization. It analyzes the case study of Marks & Spencer and explores how IT systems contribute to customer relationship management. The report also provides practical IT solutions to improve business problems.

Business IT

Table of Contents
INTRODUCTION ..........................................................................................................................3
LO1..................................................................................................................................................3
The impact of IT systems and their contribution to solving business problems....................3
Analyse the use of IT systems within different functions of an organisation........................4
LO2..................................................................................................................................................4
Introduction to Marks and Spencer .......................................................................................4
Manual process which need to by transform ........................................................................5
Whys IT system store and process the data for the knowledge management .......................6
Whys In which proposed system help in the customer relationship management ................6
LO3..................................................................................................................................................7
Techniques for the data management ...................................................................................7
communication management .................................................................................................7
ways IT system support to improve business, performance, management and sustainability8
LO4..................................................................................................................................................8
recommendation and practical IT solution to improve business problem..........................8
REFERENCES .............................................................................................................................10

INTRODUCTION
IT Systems means all computer systems, computer programs, networks, hardware,
software, software engines, electronic databases and websites used to process, store, maintain
and operate data, information and control systems owned, used or provided by the Company.
This report will cover the case study of Marks & Spencer company, This company are
selling products such as clothing, home appliance and food product. This report will analyze
the impact Of IT system of the organizations and their business. It will also discuss use of IT in
operational system of the company. This report will also provide overview of the business and
explain the manual process and also discuss about the different ways It system of the company
store and process data for the knowledge management. It will also analyze how the purpose
system is useful for the customer's relationship. In the end of this report will provide knowledge
about the communication management and it will also include the recommendation about the IT
solutions to support the change and improve the business of the M&S company and increase
their performance and stability within the company.
LO1
The impact of IT systems and their contribution to solving business problems
IT system has significant impact on the organization and there are several problems
which are being solved by IT system. The IT system has contributed in solving problem like data
generation, storage and processing of data. This has a multidimensional effect on business and its
practices. This not only helps in processing data but also ensures that data is effectively available
whenever required. M&S has also managed to solve several business problems through IT and
IT has made significant impact on the system (Bouwman and et.al., 2018). One of the key
problems which has been solved by IT is problem of being digitalis. This has become really
important as retail organizations are growing digitalis and M&S also has to digitalis its business
and to solve this problem IT system made effective contribution.
Retail organization has several problems like they have to ensure effective and fast completion of
task in order to ensure customer satisfaction and IT has solved this problem. Through IT M&S
can finish its task at billing and clearance and customers get free from these hassles and online
payment which is method of convenient payment has also been solved through IT.
These task and contribution of IT are significant for M&S because it is a retail
organisation and its effectiveness and success both depends on completion and effectiveness of

these. Through IT system and its contribution M&S can handle more customers in less time and
this contributes in increasing productivity of the organization.
Analyse the use of IT systems within different functions of an organisation
IT systems are being used in every aspect and function of the organization. There are
several functions of the organization which are completed with help of IT system (Kakabadse,
Kouzmin and Kakabadse, 2017). Some of the functions are as follows-
Promotion and Marketing
Marketing and promotion plays a vital role in success and growth of the organization. IT
has made several changes in the manner this function was carried out earlier before existence and
use of IT in marketing and promotion. Social media and digital media marketing which is carried
out by M&S are result of IT system and its utility. This marketing strategies has helped in
ensuring that M&S can increase its visibility from the most effective platforms. IT is not only
limited to promotional campaign but also contributes in analyzing success of the campaigns.
Online Retail and Commerce
Online commerce which has become revolution in retail industry is also contribution of
IT for the M&S. this has enabled M&S to sale its products through online platform. This has
increased its reach to those customers who cannot come to physical stores of the M&S (Long,
2018). IT in this is very important because IT process all the data related to products and their
availability, and this also process and store data related to customers making it possible to
execute all the functions related to their Online shopping feasible for the customers.
This suggests that in key functions of M&S IT has significant use and ensures effective
completion of the tasks.
LO2
Introduction to Marks and Spencer
Marks and Spencer, British multinational retail organization founded in 1884 and
headquartered at London, England, UK. Marks and Spencer operate worldwide and serves at
1463 locations. The company employs around 80000 employees worldwide and has managed to
earn revenue of more than £10000 million. Marks and Spencer specialize in selling clothing,
home and food products. IT systems are employed in several functions of the company or it can
be said that all the functions of Marks and Spencer are carried out with the help of IT.

Core activities of retail organization which is selling products and billing and clearance
are also carried out with the help of IT systems. Financial management, operational management
are some of the functions which are carried with the help of IT because data processing and
storage involved in these functions of the M&S. Presently IT is more significantly being used in
another form which is online marketing and promotions (Wilson, 2016). Promotions are being
increasingly digitalis in which promotional content of M&S is availed and released through
online platform IT has become very important. Later online commerce and marketing which
became integrated part of retail organization is also carried out and managed through IT
technology. IT has become very important and considering its importance and success of
digitization M&S Spencer has decided to involve and make digitization center of its innovation.
This has been done so that M&S can take best advantage of changing norms in business
environment.
Manual process which need to by transform
Marks & Spencer company is using the where house management system In which
software and processes that allow organizations to control and administer warehouse operations
from the time goods or materials enter a warehouse until they move out. But this system is not
working problem, and they are facing some bugs in their system which is creating big trouble
for the company, and they are not able to manage the process properly (Bach, Zoroja and
Čeljo., 2017). The inventory management is the advance version of the Warehouse management
but it more accurate and perfect for the Marks & Spencer company because the software is
able to arrange the gods and products of the company and It will help to provide the better
management of their inventory. They can also use for the future forecasting in which they can
accurate the resources or product they will need in the future so according to that they can
make valuable the goods for the customers and when their loyal customers will need the
goods then company can provide them a good on the time so it will satisfy their needs and
company can take competitive advantages in the market. This inventory management system
will provide accurate knowledge for the management and it helps to get the accurate resources
management for the Marks & Spencer company, and they satisfy the needs of their customers
which will enable them to gain their loyalty and they can also take competitive advantages
where they are operating their business. Inventory management is useful for the company is
they should transform their whorehouse system with the inventory management system.

Whys IT system store and process the data for the knowledge management
There are numinous kind of the IT system technology which can be used for the
knowledge management system. This is one of the best system for the retail sector and it can
be helpful for the Marks & Spencer company to gain competitive advantages and it is not only
useful for the company but it is also necessary for the employees of the company Knowledge
management is most important process for the Marks & Spencer and there are 6 different
different tasks which are managed by this system which are store, circulate, refine, tag, capture
and create. With the help of IT system organizations can capture and store required data within
an appropriate and specific location, refine the data as per the usage and its importance within
the organization and then transmit required information to its stakeholders and store it within the
system (Brichni and et.al., 2017). There are some IT which are used by the companies in the
Retail sector for the storing and processing the useful data and the information for the
knowledge management: some of the knowledge management system are Expert system,
Decision sup[port system etc. superiors of the Marks & Spencer company can use knowledge
management system to make there companies process batter, and they can take the help of the
knowledge management in their decision-making process, so they can take the proper decisions
for the company and able to set the goals and vision for the company and make the Marks &
Spencer emerging brand in the retail market.
Whys In which proposed system help in the customer relationship management
Inventory management software is a software system for tracking inventory levels,
orders, sales and deliveries. It can also be used in the manufacturing industry to create a work
order, bill of materials and other production-related documents. This will be useful for the
Marks & Spencer company manage their resources for their company. It is not only useful for
the management for the Inventory but it can be used for the company's customers relationship
management. It helps to provide the satisfaction the companies customers who bu their product
in the bulk. This system will make the available resources and the product for their customers
so whenever they needed they will get their products and goods on the time. A well and proper
deigned Inventory management system can able to reduce the amount of the time that products
sit on their shelves. When company does not carry extended period of time , their Inventory
cost decreases. This is an saving which can be directly pass on the companies clients in the
form of the low prices on the products (Dooley, Levy, Hackney and Parrish., 2018). A Good

Inventory management system means that the Marks & Spencer company have their proper
counting of the stock which is available and Unavailable both Part of giving good customer
service is giving accurate information even if the customer does not plan on making a purchase
that day. By being able to give clients accurate inventory information, you improve the image of
your company and add one more element to customer retention.
LO3
Techniques for the data management
There are various techniques which can be adopted by the Marks & Spencer company
for the data management, any research for the company is only good as the data which drives
it, so it is important for the company to choose the right and proper technique of the data
collection which can make all the differences. Some of the data collection techniques are
Questionnaires, interviews and focus group etc. Observation is one of the way to collect the data
for the companies researches (Legner and et.al., 2017). Making the direct observation of the
simplistic phenomena can be very quick and more effective thing top collecting the data with
the minimal instructions. Establishment of the right mechanism for the making proper
Observation all which company needed for the data collection process. It has some advantage
sand some disadvantageous. Advantages – Non responsive and the sample subjects are the
non- issues when researchers simply make the direct observation for the data collection. If the
observation for the researchers is simple and doesn't required any kind of the interpretation of
the data, this means that it does not require very extensive and the well tailored training
regime for the survey workforce. disadvantage- Analysis may rely heavily on experts who must
know what to observe and how to interpret the observations once the data collection is done.
communication management
In the today's world every person needs to communicate with each other and special for
the companies flow of communication is necessary for them to make their business success. In
the organization communication system is an important to run their operational activities, and
they are able to achieve the competitive advantages (Nagpal, Kumar and Khatri., 2018). There
are two types of the communication management system in the organization. The first system is
corporate communication management system which helps in the systematic planning for the
company and also implement the new channels of the communication with the company. The
other communication management system in the company is the personal communication

management system which enable the user to take care of all, their overlapping communications
of their own personal and the professional lives. This communication system in the Marks &b
Spencer company can help them to grow their business in the market, and they can also enable
their employees to make the good relationship with each other (Rouhani and et.al., 2018).
Superiors of the Marks &b Spencer company can use this communication system to create
good environment at their workplace, and they can achieve their business goals and their
business objective with the help of this communication management system at their workplace.
ways IT system support to improve business, performance, management and sustainability
IT System is work as the support system for the Marks &b Spencer company because it
is useful for the company to make their operation more smooth and better, this enables the
Marks &b Spencer companies to achieve the success in their success. Information technology
system used by the company to improve their performance. Marks & Spencer company
company is using new technology at t heir workplace which improve the performance of their
firm by increasing the production of the company. They can control the production and provide
the product to the customers on the times (Shollo and Galliers., 2016). The inventory
management will also help them to manage their inventory and make available the stock in the
company. Business need and IT system to improve their performance and their management
and also make the companies process more smoother and better for the company, so they can
take the competitive advantages. IT system in the Marks &b Spencer company also provide the
sustainability to their business because their employees can learn the IT system ad understand
how it works, so they can use it to manage their work, and they can also increase their efficiency
in the task.
LO4
recommendation and practical IT solution to improve business problem
IT solution are helpful for the Marks & Spencer company to improve their business.
They can use the IT system to boost their productivity and management of the company
researches. It also provides the solution for the company such as decision making systems or
the problem solving system. This system are used to solve the proper or decision-making f the
company (Trieu., 2017). IN the problems solving ad decision-making system stores the all data
and information related to the company ad it can easily found the real probable in the company
and also provide the decision making solution so Marks & Spencer company can overcome

from the problem easily. Some of the Expert advice system in the IT provide the advice to the
company and suggestions as well if companies strategies are not working properly. It provides
the information that what is the real problem in the strategies and how they can solve their
problems using the software. Superiors of the Marks & Spencer company can use the IT
solution system to solve the problems, and they can also take the decision for the company to
improve their business ad their business achieves and it will enable to to achieve the competitive
advantages and Marks & Spencer company can also show their present in the market where
they are operating their business (Wang., 2016).
CONCLSUION
As per the report has been analyzed the impact Of IT system of the organizations and
their business. It also has been discussed use of IT in operational system of the company. This
report has been provided overview of the business and explain the manual process and also
discuss about the different ways It system of the company store and process data for the
knowledge management. This report has been analyzed how the purpose system is useful for the
customer's relationship. In the end of this report has been provided knowledge about the
communication management and it also has been included the recommendation about the IT
solutions to support the change and improve the business of the M&S company and increase
their performance and stability within the company.

REFERENCES
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information systems engineering community. Business & information systems
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Nagpal, S., Kumar, A. and Khatri, S. K., 2018. Relative importance of CSF in ERP
implementation strategy: a multi-participant AHP approach. International Journal of
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Trieu, V. H., 2017. Getting value from Business Intelligence systems: A review and research
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Regulation and Governance.
Kakabadse, A.K., Kouzmin, A. and Kakabadse, N.K., 2017. Information Technology-Enabled
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Long, R.J., 2018. New office information technology: Human and managerial implications (Vol.
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