Ethics in the Hospitality Industry

RUNNING HEAD: BUSSINESS RESEARCH
Business research
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2BUSSINESS RESEARCH
Table of Contents
Literature Review.......................................................................................................................3
1. Ethics in the Hospitality Industry.......................................................................................3
1.1 Ethical decision making in the hospitality industry......................................................4
1.3 Impacts of ethics in the Industry...................................................................................5
Reference List............................................................................................................................8

3BUSSINESS RESEARCH
Literature Review
1. Ethics in the Hospitality Industry
The concern regarding the business ethics of the hospitality industry is growing in
Australia. This is owing to the ethical dilemma that are faced by the hospitality professionals
in the course of their regular operations. Complex as well as interesting ethical issues has
heavy impact up on this industry where the business spans from the restaurants to other
tourism related operations. Because of the nature of the hospitality industry, the customers as
well as the employees are often placed in tempting situations along with attracting abuse.
Opportunities that entice stealing, arises on several occasions, majorly owing to the wide
spread cash flow and also due to the vulnerability of this sector towards dishonesty. An
instance dating back to 1989 can be provided. The manager of the Savoy Hotel as well as the
chef were discharged for accepting food deliveries of less weight as well as extorting
commissions from the suppliers thus making use of the hotel for ensuring personal gain as
well as profit.
Zoghbi-Manrique-de-Lara and Guerra-Baez (2016), informs that the hospitality
managers of the recent times face these as well as other complex issues related to employee
honesty. Empirical analysis by Jones Hillier and Comfort (2016), reveals that interviews
conducted with the hospitality managers regarding daily challenge faced by them in the
course of their operations evoke several ethical complications arising between the employee
and the customers, employees with the employer as well as with the employees and their
colleagues. In this context, Martínez, Pérez and Del Bosque (2014), has stated that the
increment in the diversity along with multicultural back grounds in hospitality industry
furthermore aggravates the tricky nature of the ethical issues. In fact the managers in the
hospitality industry of Australia comes across accusations like that of theft, discrimination,