Assignment On Canadian Retailer

Running head: HUMAN RESOURCE MANAGEMENT
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Name of the student
Name of the university
Author note

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Introduction to Aldo
The concerned organization, Aldo, is a Canadian retailer, which was founded in the year
1972 and is headquartered in Montreal, Canada (Aldo Group 2019). The organization owns
around 3000 stores under three major retail banners offering a range of shoes and accessories
while observing the constant changes in the fashion trends (Aldo Group 2019). The dynamic
developments that are initiated by the organization enabled the same in enhancing the rate of
operations while expanding in different markets. The organization holds a number of stores in
US, UK and Ireland while the international stores are franchised by the venture with the
objective of enhancing the rate of expansion in the different economies (Aldo Group 2019).
The HR related initiatives that are commenced by the venture enabled the empowerment
of the employees while operating on the corporate culture. However, there are significant issues
that are being faced by the HR management of the organization which will be critically
examined as a part of the research. On the other hand, the research will also enumerate the
different recommended activities that might be initiated by the organization with the objective of
overcoming the challenges. Therefore, the purpose of undertaking the discussion is to identify
the major concerns that are being faced by Aldo in managing the human resource while outlining
the recommended actions that might be considered for enabling the uninterrupted growth.
Current HR practices in the organization
The organization, Aldo, focused on improving the positive culture of the workforce while
aligning the same with the corporate level objectives of growth and expansion. Chowhan, Pries
and Mann (2017) opined that the different changes in the organizational operations are reliant on
the effective functioning of the workforce. In this relation, the concerned organization focused
on improving the rate of collaboration among the employees through transparency in the

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communication processes. The diverse changes that are initiated by the organization are
communicated with the different stakeholders with the objective of maximizing the rate of
change readiness (Vanhala & Ritala, 2016). Currently, the organization implemented the digital
communication mediums with the objective of enhancing the rate of interconnectedness. In this
relation, the interview of the HR that was conducted for the study portrayed that the organization
enhanced the rate of operations of the different departments through the application of the ‘Open
Door policy’ (Aldo Group 2019).
The application of the open door policy enabled the organization in developing positive
bonds of communication and understanding between the managers and the employees. Tang et
al. (2018) defined communication as a system through which the management of an organization
could avoid internal conflicts. Therefore, in this relation, the open door policy supported Aldo in
improving the collaborative approach among the employees while guiding the same to achieve
the common goal of the venture. The HR department of the organization currently aimed at
synchronizing all important information through the utilization of cloud computing technologies
with the objective of making data and information available to the employees (Zhong, Wayne
& Liden, 2016). The utilization of the cloud computing and digital technologies in the HR
operations enabled the venture in ensuring the transparency of the communication based
practices. The e-HRM operations of the venture enabled the venture in keeping the employees
updated of the different changes in the organizational operations.
Latorre, et al. (2016) specified that the effective links of communication with the
employees supports an organization in developing a positive workplace culture while
encouraging the engagement of the employees in the different operations. The collaborative
operations of the employees in Aldo enabled the venture in maximizing the rate of productivity

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of the same while expanding in the international markets. Therefore, the implementation of
digital communication enabled the organization in encouraging and empowering the involvement
of the employees in the different operational practices to fulfill the common goals of the venture.
On the other hand, the positive workplace culture in Aldo generally enabled the venture in
encouraging the engagement of the employees in the different change processes.
Critical assessment of the HR practices and identification of the issues
The different HRM based operations relating to improvements in communication
between the management and employees enabled Aldo in enhancing the productivity to a certain
extent. However, it has been noticed from the interview that the current HR practices of the
organization has significant flaws which restricted the uninterrupted functioning of the
procedures in configuration with the objectives of the organization. The lack of proficient
training and development programs in the organization affected the rate of engagement of the
employees in the different change processes. Hassan (2016) opined that the lack of training and
development programs restricted the organizational motif of maximizing the rate of operations
while operating in the different international markets. Therefore, from the interview it might be
noted that the lack of efficient training and development programs affected the customer
responsiveness related operations of the employees. The lack of suitable soft skill related training
affected the capacity of the employees in supporting the queries of the customers. It affected the
rate of customer retention and thereby affecting the brand name of the venture. The lack of
professional training to the employees on dealing with the clients not only restricted the company
in retaining the loyal customer base but also minimizing the rate of workforce turnover due to
lower levels of job satisfaction (Chen et al., 2017). The absence of skill development among the