Care Certificate: Questions and Answers

This article provides answers to various questions related to the Care Certificate, including understanding your role, personal development, duty of care, equality and diversity, work in a person-centred way, communication, handling information, infection prevention and control, and more. It covers topics such as the national code of conduct, organisation aims and objectives, working relationships, policies and procedures, constructive feedback, reflective practice, duty of care, incident management, adverse events, errors, near misses, and more.

Care Certificate

Table of Contents
QUESTION AND ANSWERS........................................................................................................1
Standard 1: Understand your role....................................................................................................1
1: What does the national code of conduct say about how you care and support practice should
be?...........................................................................................................................................1
2: What are your organisation aim and objective?.................................................................1
3: Describe how your own experience, belief and the values which help to deliver positive
care and support?....................................................................................................................1
4: Explain how your working relationship are different from the personal relationship?......1
5: Give 4 example of the professional relationship that you might form at work and the
positive impact that these will have on an individual support. ..............................................2
6: Why policies and procedure is important in an organisation?...........................................2
Standard 2: Your personal development..........................................................................................2
7: Explain the importance of receiving constructive feedback about the work?....................2
8: List of the sources that you can get from the people or the meeting?................................3
9: How can reflective practice help you in your role.............................................................3
Standard 3: Duty of care .................................................................................................................3
10: Complete the question in the table below:.......................................................................3
11: If an individual wanted to do something that you think is unsafe, how would you deal with
this, whilst taking their right into to consideration?...............................................................4
12: What is your understanding of the following and how you can avoid these situation?...4
13: Read the scenario on the screen entitled “handling and complaints” and demonstrate what
your role in aspect of response that help towards the practice by completing the table?.......4
14: What laws and regulation apply to report incident, adverse events, errors and near misses?
................................................................................................................................................5
Standard 4: Equality and diversity ..................................................................................................5
15: Explain the following terms ............................................................................................5
16: How can you reduce the likelihood of discrimination in your role?................................6
17: Identify the range of sources where you can get the guidance on equality, diversity and
inclusion?................................................................................................................................6

Standard 5: Work in a person centred way .....................................................................................6
18: How will you put person centred value into the practice and promote dignity in your day
to day work?...........................................................................................................................6
19: Answer the following question?.......................................................................................6
20: What are the benefits of Advance care planning?............................................................7
21: How would you know that an individual is in pain or discomfort?.................................7
22: How will you demonstrate that you are person centred and promote and individual self-
esteem?...................................................................................................................................7
Standard 6: Communication............................................................................................................8
23: List a range of method and style support communication difficulties. ...........................8
24: Why is it important to observe and be receptive to an individual reaction when you
communicate with them?........................................................................................................8
25: When are an individual communication needs and preference usually planned and
established?.............................................................................................................................8
26. Complete the questions in the table below:......................................................................9
27. Complete the questions below about the confidentiality..................................................9
Standard 7: Privacy and Dignity......................................................................................................9
28. How will you maintain the privacy and the dignity of an individual when supporting
them?......................................................................................................................................9
29. Identify 2 situations where an individual's privacy and dignity could be compromised, and
how you would stop this from happening..............................................................................9
30. How will you support an individual to make informed choices, without influence?.....10
31. How can you enable an individual to maintain the positive relationships with their family
and friends?..........................................................................................................................10
Standard 8: Fluids and Nutrition....................................................................................................10
32. What is the importance of food hygiene?.......................................................................10
33. What are the signs and symptoms of poor nutrition and hydration?..............................10
34. How can you promote good nutrition and hydration?....................................................11
Standard 9: Awareness of Mental Health, Dementia and Learning Disability..............................11
35. Complete the questions in the table below:....................................................................11
36. How can the social model of disability put positivity into a disabled person's life?......11

37. Describe the adjustments to care and support that can be made to help the individuals in
the scenarios below:.............................................................................................................12
38. Describe how the following legislation and the legal frameworks promote human rights
and give equal life chances to individuals with mental health issues, dementia or learning
disabilities.............................................................................................................................12
39. Complete the questions in the table below:....................................................................13
Standard 10: Safeguarding Adults.................................................................................................14
40. Explain the following terms:..........................................................................................14
41. List the main types of abuse with their possible indicators............................................14
42. Why might the situations described below increases the likelihood of an individual
experiencing abuse and neglect?..........................................................................................14
43. how can you help reduce risks and the likelihood of abuse in your role, and how can the
complaints procedure help with this?...................................................................................15
44. What should you do if you suspect abuse, or witness a colleague using unsafe practices?15
Standard 11: Safeguarding children...............................................................................................15
45. Describe what your responsibilities are for safeguarding children and young people,
explaining any further training that you need, if you directly support children...................15
46. List the laws that protects the children...........................................................................16
Standard 12 Basic Life Support.....................................................................................................16
47. Explain the basic life support training that you should undertake for your workplace..16
48. What does basic life support involves?..........................................................................16
Standard 13: Health And Safety....................................................................................................16
49. Identify the legislations that relates to health and safety in your workplace..................16
50. What practical trainings relating to health and safety, should you undertake before
carrying out the certain tasks?..............................................................................................16
51. what are the risks involved in the following tasks and how can you help manage them?17
52. If there was an accident or sudden illness in the workplace, what you do?...................17
53. complete the questions in the table below:.....................................................................18
54. What security measures should be placed to protect you and individual you support...18
55. Answer the following questions about Fire safety.........................................................18

56. what you are allowed to do and NOT allowed to do in the event of an emergency where
first aid is required?..............................................................................................................19
57. what are the common signs and triggers of stress, and how can you manage the situation if
you are stressed yourself?.....................................................................................................19
Standard 14: Handling information...............................................................................................19
58. identify the key pieces of legislation that apply to handling information and what you
should do to protect an individual's data..............................................................................19
59. what security should be in place for records and why it is important to have secure
system?.................................................................................................................................20
Standard 15: Infection prevention and control...............................................................................20
60. complete the questions in the table below about infection control................................20

QUESTION AND ANSWERS
Standard 1: Understand your role
1: What does the national code of conduct say about how you care and support practice should
be?
As per this, the code of conduct usually elaborates about the support worker which include how
they are behave and the care certificate also demonstrate some of the minimum thing which is
create understanding that must know and be able to do. In this, the code of conduct is usually
providing surety of the standard that is related with the worker that they fulfil the requirements.
For the social care worker there is list of statement which help to elaborate the standard of
professional conduct and the practice which is required for the social care worker as they go for
the daily work.
2: What are your organisation aim and objective?
In this, the major role of the organisation is to provide quality of health and care to the number of
population who is required service and support for their health. In this, the objective focus on the
different term which include improvement of life and provide quality of life to population while
following the regulation and purpose of the organisation that clearly state improvement and
rising people standard of living.
3: Describe how your own experience, belief and the values which help to deliver positive care
and support?
As per the aspect of own experience, the value influences the behaviour that use to decide them
for the different alternative. In this, the values, attitude, behaviour and the believed which is work
as corner stone which is associated with the social care worker and how they perform the things.
In this, they are work as basis of how they are seen themselves as an individual.
4: Explain how your working relationship are different from the personal relationship?
The key difference between the working and personal relationship which is based on the
environment in which the major of relationship begins. As per this, the relationship between the
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family member and the personal relationship whereas, the relationship between the colleagues
and boss and the employee is act as working relationship. Moreover, the personal relationship
defined a mutual relationship while working based on professionalism.
5: Give 4 example of the professional relationship that you might form at work and the positive
impact that these will have on an individual support.
Other people How they might support the individual
Targeted, in this, people
used to make their target
in order to achieve.
In this, the relationship is based on the working and they are
completely based on the aspect which may be helpful and work as
team to achieve something.
Tentative They are coming under the aspect of fluctuation where number of
people think that they have working relationship for the short period.
Transactional work
relationship
In this, the relationship is usually focus on the balanced barter
system which is focus on gain and back aspect. So this, work
relationship is called as transactional.
Trusted relationship While working in the relationship sometime with same moral and
vibes people are there and with this, the working is going in the
collaboration which may create the aspect of trust and this
relationship is defined as the trusted relationship.
6: Why policies and procedure is important in an organisation?
While taking the contrast of policies and procedure, it may helpful for the development of
essential part of any organisation. As per this, the policies and the procedure have provided a
roadmap as well as mind map for the day to day operation. In this, they also help to create surety
regards with the compliance with the basic law and regulation. They provide guidance for the
proper decision making and streamline internal process.
Standard 2: Your personal development
7: Explain the importance of receiving constructive feedback about the work?
The main importance which is associated with the receiving of feedback which is based on
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constructive manner is that this is about work performance from the clients, their supervisor,
trainers and the assessor help to gain a realistic view of the abilities. In this, they use to develop
confidence and the ability to solve the problem. moreover, the awareness of the strength as well
as areas of improvement is taken under consideration with this aspect which is constructive
feedback.
8: List of the sources that you can get from the people or the meeting?
Supportive people Supportive meetings
Staff Within a workplace, it is important to configure
that the people know their role and
responsibilities. It helps to create working
within team. In order to conduct any meeting,
they play supportive role for the
implementation of any plan which is effective
for formulating positive workplace.
9: How can reflective practice help you in your role.
The reflective practice provides an essential aspect which follow to conduct proper role and
responsibilities. In this, for the smooth conduction of function, the reflective practice has to
develop core knowledge regards with providing service to the user and provide them proper
support and care. However, they play effective role in the development of quality of care and
health among the number of people who is facing the issue with their health.
Standard 3: Duty of care
10: Complete the question in the table below:
How would you define the term duty of care? How will you demonstrate a duty of care in
your role?
The duty of care is defined as the obligation
which place on the people to act towards the
other in the certain ways, while taking the
The role which is associated with the duty of
care is defined as the simply legal obligation
that is associated to always act in the better
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contrast of certain standard it shows approach
which positive and follow the duty of care.
Moreover, the term which provide different
meaning as per depends on the legal context
which has been used.
interest of the person and the others. Not act or
fail to act in such way which provide outcome
to harm.
11: If an individual wanted to do something that you think is unsafe, how would you deal with
this, whilst taking their right into to consideration?
In this condition when individual wanted to do something which is unsafe, then provide
information which may develop understanding by which individual understand otherwise legal
action is taken place by reporting the supervisor. Within a workplace, a supervisor and higher
authorities have right to take strict against such violence which may create harm to other or itself.
There will be times when the duty towards the safeguarding where wellbeing of the individual is
in conflict with the duty which promote the individual right to take risk.
12: What is your understanding of the following and how you can avoid these situation?
Incident Adverse events
Eliminate any immediate danger which is so
far as possible to make the situation that is
safe. In this, move people to the safe place that
avoid the risk of incident.
Screen and assess patient which reduce the risk
of the adverse events.
The patient is engagement, families and the
carers in the care plan.
Respond to a patient who has high risk of
experiencing an adverse event.
As per this, they also respond towards the
patient who has experienced an adverse event.
Errors Near misses
Know the patient and their complication and
provide essential support as per requirements.
Know the environment and provide drug as
according to their need.
Use to develop neat miss reporting system.
Investigate the cause of the factor of near miss.
As per this, encourage employee participation.
Incorporate wearable technology and process
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of data analytics.
13: Read the scenario on the screen entitled “handling and complaints” and demonstrate what
your role in aspect of response that help towards the practice by completing the table?
What is the individual complaining about?
The individual is used to complaint about the process of handling and complaint. Within the
workplace, they complain about the service which is not appropriate.
What is your immediate response to the individual?
In such circumstance provide individual need and their requirement and provide them surety which
may be functional to develop satisfaction among the individual.
What is the importance of learning from the complaints?
The aspect of improvement and area of for the recommendation.
Where can you obtain guidance about the handling complaints?
Step 1: Dig deeper by asking the right question.
Step 2: Identify the type of customer that they are dealing for.
Step 3: respond to the customer in the instant way.
Step 4: Present the solution which help to verify the problem which is solved.
Step 5: Log the complaints.
Who will advise you on complaints?
If the complaint is about the NHS, then they are gone with the parliament and the health services
ombudsman.
Who do you submit your records of the complaints to?
File the complaint with the local consumer protection office or used to state the agency that they
regulate the company. In this better business bureau in the area listen the problem. As per this, the
documentation is drive with the name of individual and then followed into strict action.
14: What laws and regulation apply to report incident, adverse events, errors and near misses?
As per this, there are various laws and regulation which is applicable in the incident, adverse
events, error and near misses have some law called the health and safety at work act 1974, the
management of the health and safety regulation 1999 and the reporting of injuries, disease and
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the dangerous occurrence regulation 2013. These all laws and regulation which is helpful to
promote safe free environment in the workplace.
Standard 4: Equality and diversity
15: Explain the following terms
Equality Equality is defined as the ensuring that every
individual has equal right to make of their lives
and talents.
Diversity State of being diverse.
Inclusion Included with group or the social community.
Discrimination Recognition and the understanding of the
difference between one thing and the another’s.
Deliberate discrimination Intentional prejudicial treatment of a person
within any group of the community.
Inadvertent discrimination Treated any person in same way which make
worse effect on individual because of their
colour which include black or gay.
16: How can you reduce the likelihood of discrimination in your role?
Respect the diversity with the help to approach which is associated with the person centred
approach. In this, treat the individual in order to support as unique rather than the treating with all
individual in the particular way with same aspect.
17: Identify the range of sources where you can get the guidance on equality, diversity and
inclusion?
In this, the range of source which help to shows the guidance on the basis of equality, diversity
and the inclusion which is based on the various information which need to provide advice and
support about the diversity, equality and the inclusion. They include line manager or any other
manager, trade unions, law centre or the citizen advice bureau, and advocacy and campaigning
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organisation.
Standard 5: Work in a person centred way
18: How will you put person centred value into the practice and promote dignity in your day to
day work?
In order to put person centred value in the practice and used to promote the dignity in their day to
day work is by focusing on the value of every of individual. In this, they also provide respect
which is based on individual views, choice and the decision. As per this, they are not assuming
how individual want to be treated and this all factor is based on the day to day work. In addition
to this, the working with the compassion and person centred values.
19: Answer the following question?
Why it is important to have an information on
an individual background?
Why should care plan be updated regularly?
Taking time which help to find their personal
history by talking with them or the reading any
information which help to provide deeper
insight towards the likes and dislikes. The
information on the person so that they can
respect their need and their values.
A care plan which help to review regularly in
order to make sure that they can change etc.
have been recorded within the care plan.
20: What are the benefits of Advance care planning?
It helps to allow the person which suggest more choice and control over the what is happen with
the patient. In this, they also promote healthy life and improve the quality of the end of life care
that some receive. They also minimise the chance that is someone receive care or the treatment
that they do not end of life.
21: How would you know that an individual is in pain or discomfort?
 Look pain or the discomfort on the person face.
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 The hand movement which usually shoe distress.
 Help to guard the particular body part or the reluctance which help to move.
 Moaning with the movement.
 Small range of movement or the slow movement.
 Enhanced heart rate or the blood pressure.
 Crying or the distress and making more of fewer sound of pain or due to discomfort.
22: How will you demonstrate that you are person centred and promote and individual self-
esteem?
The way usually walks or the about with each other and they used such language which can show
that they have much respect we give each other’s. In this, they have all right to be treated with
respect which is reinforce of self-worth and the self-esteem. In this, they have making respect
which have individual belief and the values.
Person centred care:
 People values and they are putting people at the centre of care.
 Taking into the account people preference and the chosen needs.
 Ensuring people which is physically safe and getting emotional stress.
Standard 6: Communication.
23: List a range of method and style support communication difficulties.
In this, there are different type of communication method which is used within workplace in
order to communicate with number of people. While taking the contrast of health and social care,
the need of communication and different method to understand the need of patient. There are
four main type of communication which is used on every organisation or workplace. As per this,
they are verbal, non-verbal, written and visual. In this, after using these all communication
pattern the patient is creating their understanding among one which is effective for the
development of communication.
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24: Why is it important to observe and be receptive to an individual reaction when you
communicate with them?
The recognition of unspoken message which help to ask good question and develop supportive
relationship. It improves trust which is based on individual need that is interest in them and
trying to fulfil the need of patient.
25: When are an individual communication needs and preference usually planned and
established?
In this, the individual communication need and the preference are usually associated with the
plan which is established. In this, the most effective way which help to make sure that the people
meeting with someone communication need and used to provide the person centred care which
used to provide knowledge regards with the care. The communication passport is helpful which
is used by someone in order to provide vital information regards with their needs and preference
that is associated with patient.
26. Complete the questions in the table below:
 What are barriers to communication?
The barriers which are included in the communication such as the language barrier, Physical
barriers, Interpersonal barriers, Cultural barriers, Gender barriers.
 How can you reduce these barriers?
To decrease the barriers while communicating, the person must be clear as well as using the
language which is in the understandable form for other person.
27. Complete the questions below about the confidentiality.
 What legislations and regulations are relevant to the confidentiality?
The legislations as well as regulations which are relevant to the confidentiality includes the
general data protection regulation 2016 (GDPR) generally regulates the use of the information
so as to balance the rights of an individual to confidentiality as well as the organization's
9

requirement to use it.
 When you would need to pass information on?
The passing of information is required when an individual is more likely to hurt themselves or
an individual is been or more likely to be participating in the most serious crimes. These such
people's can harm the other people also.
Standard 7: Privacy and Dignity.
28. How will you maintain the privacy and the dignity of an individual when supporting them?
The privacy and dignity of an individual while supporting them is maintained by simply asking
an individual before touching them in any way. The knocking as well as speaking before
entering a particular area or space.
29. Identify 2 situations where an individual's privacy and dignity could be compromised, and
how you would stop this from happening.
 Situations that could arise.
If a person would walk into the room without an individual's permission.
 How I would stop this from happening.
It includes seeking consent from an individual prior to undertake any task for them.
30. How will you support an individual to make informed choices, without influence?
People can support the person to access a specialist advice like an advice from a medical
practitioner, a legal or financial advisor or it can include seeking advice from the trusted friends.
In addition to this, if the decision makers contains a choice, give the person with a facts that
they requires all the options in a very balanced manner.
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31. How can you enable an individual to maintain the positive relationships with their family and
friends?
The positive relationships can be maintained by maintaining an appropriate communications
with the family. In this, if an individual is being visited by the family members, then offer
support an individual to make them feel welcome. In context with positive relationships, it can
include a positive respond to the texts or requests from the family members.
Standard 8: Fluids and Nutrition.
32. What is the importance of food hygiene?
The importance of good food hygiene includes as they ensure about prevention of germs from
multiplying in the food as well as can reach a harmful level. Keeping the people healthy as well
as preventing the more additional cost of buying the drugs and the medical check-ups. It is quite
essential in an organization.
33. What are the signs and symptoms of poor nutrition and hydration?
The signs and symptoms which includes about the poor nutrition and dehydration such as the
unintentional weight loss, the reduced mass of the muscles, difficulty in swallowing the food,
dizziness, the recurrent infection, the sore mouth or bleeding gums.
34. How can you promote good nutrition and hydration?
In order to promote the good nutrition as well as hydration it includes serving of the meal in a
safe and proper hygiene manner, offering of the delicious food full of nutrients, adding more
fruits and vegetables in meals, make access to liquid convenient to prevent the dehydration.
Standard 9: Awareness of Mental Health, Dementia and Learning Disability.
35. Complete the questions in the table below:
Mental health needs Dementia Learning Disability
How might an The person may feel It includes a range of In this condition,
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individual feel if they
had the following
conditions?
depressed. It can also
affect the person's
moods and so on.
emotions. These
emotions may involves
loss, anger, fear and so
on. Some of the people
may feel struggled to
deal with their
emotions.
people may feel
emotional distress. It
involves the higher
level of emotional
concern like
loneliness, low self-
esteem and so on.
How might these
conditions influences
their care needs?
In this, the nurturing
of the mental health
can aid an individual
to combat or it can
prevent the mental
health issues which are
sometimes linked with
the chronic physical
diseases.
Caring in this case can
be both rewarding as
well as challenging.
Caring here can bring
joy, personal growth
and so on.
In this the maintaining
of the self care as well
as accompanying the
activities are required
to keep the daily life
skills.
36. How can the social model of disability put positivity into a disabled person's life?
The concept of social model of disability can generally removes the obstacles. The model of
disability can support the care providers to look at the people's individual capabilities instead of
disabilities. It can aid an individual to be as independent as possible it can.
37. Describe the adjustments to care and support that can be made to help the individuals in the
scenarios below:
 Michael hasn't been outside his house for a few months due to anxiety. He is very anxious
about travelling on a bus but needs to attend a hospital appointment in 2 weeks.
 Ones should develop an effective communication with Michael so that he can feel
relaxed.
 Ones should concentrate the needs of Michael as well as understand the kind of support
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which he is required so that he can effectively deal with his anxiety.
 Sally gets confused about taking a shower in the mornings, often refuses help because she
is convinced that she already has had a shower. Her personal hygiene has deteriorated.
If Sally refuses to bathe, then ones must drop the topic or subject and move on to the another
topic which is very pleasant. The avoidance of fight will create a negative feelings which will
often linger. Ones should wait and try to convince Sally after a while.
 Sam has communication difficulties and has become very withdrawn since she recently
moved into a shared house with 3 other people.
Ones must speak with Sam's family as well as the support networks so as to learn about the way
they communicate with Sam. Ones should face Sam and make an eye contact where possible to
express that ones are listening to Sam .
38. Describe how the following legislation and the legal frameworks promote human rights and
give equal life chances to individuals with mental health issues, dementia or learning
disabilities.
Human right Act 1998 It includes that an individual must be treated
with dignity as well as respect by the care
providers. The mental well-being, the social
services as well as the emergency services of
the care providers should comply with an
individual's human rights.
Data protection Act 2018 and General Data
Protection Regulation.
This regulation make sure that the personal
information held by the company is generally
kept confidential. This can involves the
information or data regarding people's health or
conditions. This regulation can provide an
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individual the right to view their information.
Care and support Statutory Guidance It generally involves the legal duties as well as
the power which are related to the adult social
care.
Mental capacity Act 2005. This Act generally protects the vulnerable adult
people in decision making. Every of the adult
contains the right to make their own decisions.
The people must always encourage people to
make their own decisions if they can.
39. Complete the questions in the table below:
What do the following terms means?
Capacity Consent
The concept of the capacity simply means that
it involves the capability to use as well as
understand the information to make the
decisions as well as communicate any of the
decisions made.
The concept of consent to treatment means an
individual must provide permissions before
they receive any of the medical care, or an
examination. The consent principle is generally
an essential part of the medical ethics.
 Why it is important to assume capacity, unless there is evidence that the individual lacks
capacity?
In this, every individual involves the right to make their own decisions and can includes the
capacity to do so unless it can be proved. This simply means that an individual cannot assume
about someone cannot make the decisions for themselves just because an individual involves
some disability or medical issues.
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Standard 10: Safeguarding Adults.
40. Explain the following terms:
 Safeguarding: It simple means protecting the well-being, as well as the rights of the
humans of the adults who are at risk. It generally enables them to live their life safely,
free from any abuse as well as neglect.
 Harm: The word “Harm” simply means about the loss or damage to an individual's right,
property, physical as well as their mental well-being.
 Restrictive practices: The concept of restrictive practices are generally the ways in
which people are involved in an organization, trade or any profession which usually
protects their own interest instead of containing a system which is generally fair to the
people or their workers.
41. List the main types of abuse with their possible indicators.
Types of abuse Possible indicators.
Physical Abuse
Sexual Abuse
Mental/Psychological Abuse
Cultural/Identity Abuse
Verbal/Emotional Abuse
An Unexplained injury.
Stained or bloody underclothing, Torn.
Low self-esteem, Insomnia.
Belittling the victim's spiritual worth.
Lack of self-esteem and confidence.
42. Why might the situations described below increases the likelihood of an individual
experiencing abuse and neglect?
Having a care service in their own home. Some of the situations can enhance the person's
vulnerability towards the risk of abuse or the
happening of neglection.
Being cared for in a residential setting Caring in a residential settings can involve to
think the people that about neglect an
individual.
Experiencing a mental health issue When the older adults involves the cognitive
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impairments or they are depressed, the social
environment can neglect such peoples.
Having communication difficulties. In this, people may find difficult to tell others
if an individual can feel unsafe due to the
difficulties in communication.
43. how can you help reduce risks and the likelihood of abuse in your role, and how can the
complaints procedure help with this?
The factors which are required to be included in a complaints procedure so as to decreases the
possibility of abuse can involves such as the data must be available in different as well as an
user friendly formats. These things should illustrates the things more clearly what abuse is and
also how to express the concern as well as make a complaints.
44. What should you do if you suspect abuse, or witness a colleague using unsafe practices?
If the workers suspect an abuse, then they must report about this to their higher authority. After
being reported the incident to the higher authority the workers must includes a duty of care
towards others.
Standard 11: Safeguarding children.
45. Describe what your responsibilities are for safeguarding children and young people,
explaining any further training that you need, if you directly support children.
In context with safeguarding, it is everyone's responsibility as it refers to determine the
designed which are generally designed to protect the well-being as well as human rights of an
individual. These such measures can enables the children, the young adults or the older adults
are at greater risk to live their life more freely from such abuse, harm as well as neglects.
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46. List the laws that protects the children.
The laws which generally used for the children in order to protect them such as The Children
Act 1989, The Education Act 2002, The United Nations convention on the Rights of the Child
1992, Keeping Children Safe in Education 2019, The Children and Social Work Act 2017.
Standard 12 Basic Life Support.
47. Explain the basic life support training that you should undertake for your workplace.
The basic life support trainings which the worker should undertake in a workplace such as the
workers are required to complete the hands-on basic life empowerment trainings to be able to
physically administer the care too. The trainings may be divided into three basic components
such as an initial assessment which is generally a primary survey, the CPR and an airway
maintenance.
48. What does basic life support involves?
The basic life support can includes such as the high quality cardiopulmonary resuscitation as
well as an early defibrillation by using an automated external defibrillator are generally the
most crucial aspects of the basic life support so as to ensure a victim can survives.
Standard 13: Health And Safety.
49. Identify the legislations that relates to health and safety in your workplace.
The legislation which are related to the health and safety well-being in an organization is health
and safety Act 1974. This particular act will cover a wide range of the problems which are
relating to the well-being as well as safety of the workplace across various different sectors.
50. What practical trainings relating to health and safety, should you undertake before carrying
out the certain tasks?
It includes the trainings such as induction trainings which involves the workplace orientations,
fire safety as well as an emergency procedures, the first aids, the risk assessments or an accident
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reporting procedures.
51. what are the risks involved in the following tasks and how can you help manage them?
Risks Managing the Risks
1. supporting an individual to move in hoist.
It includes the selection of the sling in a wrong
size. It can leads to discomfort if the sling is
too small or it can leads to the slipping of an
individual if the sling is too long.
It is important to ensure about the correct size
of the sling as it can impact or can affect the
safety as well as comfort while transferring.
2. Supporting an individual with taking their medications.
The risks in this case can involves the errors
regarding medications. As it is the most
frequent adverse events that can occur.
Ton manage the medication errors the proper
follow of the medication reconciliation
procedures must be done.
52. If there was an accident or sudden illness in the workplace, what you do?
Workers must take appropriate actions which are specifically required to deal with the
immediate risks. Workers must contact the emergency services if necessary.
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53. complete the questions in the table below:
Once trained in medication practice, what support duties can you carry out?
In this the guidance states that the care providers must only administer the medications which
the care providers have been trained to provide and this will generally involves in assisting the
people in by taking the medicines, capsules, an oral mixtures and so on.
Give 2 examples of healthcare tasks that you are not allowed to perform.
If the trainings are not provided to the care providers, then the care provider must take aid from
the well qualified healthcare professionals.
54. What security measures should be placed to protect you and individual you support.
In context to the protection of own and other health in the workplace and external environment
the key measures are consider under the WHS act. Use strong safety guidelines and follow is
fort the protection, train employees well. By following the safety instruction, use of the personal
protective equipments in the way instructors guide to use it. Report injuries or the identified risk
factors to the supervisor or to health and safety representative. Another self protection strategies
including the making excuses deflect the negative implications of the negative outcomes.
55. Answer the following questions about Fire safety.
 What can you do in the workplace to prevent fires from starting or spreading?
There are some of the prevention which can be effective that includes regularly checking smoke
alarm, having clean and tidy workplace, calling emergency service as soon as possible, using
fire safety equipments like fire extinguishers or fire blankets. These are some of the prevention
which can allow to prevent fires from starting or spreading.
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 What should you do in the event of a fire?
There is need to first on the fire alarm and then start the evacuation process which can be
effective and allow to prevent individual from getting fire.
56. what you are allowed to do and NOT allowed to do in the event of an emergency where first
aid is required?
CAN do CAN'T do
An individual must call 999 and can ask for an
ambulance.
Treating an injury is an immediate step.
If an individual doesn't know about the first
aid, then they must not treat the patient on their
own risk.
57. what are the common signs and triggers of stress, and how can you manage the situation if
you are stressed yourself?
Signs Triggers I will manage by...
Exhaustion or the trouble in
sleeping.
It includes Insomnia, which is
generally the an inability to get
Exercise on daily basis so that
body can stay active.
Standard 14: Handling information.
58. identify the key pieces of legislation that apply to handling information and what you should
do to protect an individual's data.
The laws that protect information What I can do to protect information.
The Privacy Act 1974 Avoid spreading of personal information to
others. It also includes the review of security as
well as privacy settings on timely manner.
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59. what security should be in place for records and why it is important to have secure system?
The security includes such as fit the doors and the windows as well in an organization and can
records the storage area with the very strong locks. Must ensure about the filing cabinets as well
as the other records storage areas locked at every time when such things are not kept in use.
Standard 15: Infection prevention and control.
60. complete the questions in the table below about infection control.
What is the main way an infection can get into
the body?
The pathogens can generally enters inside the
body by coming in contact with the damaged
skin surface. It can also enter through breath or
the things which are used in eating. The
infection can also occurs inside the body
through the infected needles or the catheters.
How might your health and hygiene pose a risk
to individuals you support?
The developing risks which are generally
associated with the wearing of other people's
clothes if the clothes not been cleaned
properly.
How should you handle infected waste or
soiled linen?
People should always wear the gloves to
handle the infection or contamination. People
must wash their hands more frequently if they
come in contact with the contaminated body
fluids or blood.
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