This article discusses the importance of planning a career in business and provides tips on writing a personal statement and CV. It also includes an overview of Hilton Hotel as a potential employer. The article concludes with a personal SWOT analysis of the author's skills and abilities.
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Table of Contents INTRODUCTION...........................................................................................................................1 MAIN BODY...................................................................................................................................1 TASK A...........................................................................................................................................1 Reason for both the personal statement and the CV...................................................................1 Overview of Organisation...........................................................................................................2 TASK B...........................................................................................................................................3 Personal statement in support of application..............................................................................3 Curriculum Vitae designed to fit purpose...................................................................................4 Personal SWOT Analysis................................................................................................................7 CONCLUSION..............................................................................................................................12 References:.....................................................................................................................................12
INTRODUCTION Career in business is a major perspective for an individual in order to meet the goals as well as objectives which are associated with the career within a set period of time. A successful career in business plays a great role in developing a large number of opportunities that are crucial for the growth and development of career of an individual(Ventrone, 2020). Within the academic and professional life, it becomes essential for a person to concentrate on its career in business and take decision accordingly in an effective and precise manner for achieving success within career-related life. This portfolio contains a clear and well-created personal statement that supports an application for a work experience placement. The chosen organisation is Hilton Hotel which is taken into consideration in order to demonstrate various aspects of this portfolio. Along with it, there will also be a CV that will highlight the personal skills and abilities of an individual that are concerned with the post of Housekeeping Manager. In addition to it, an action plan will be designed towards development of skill. MAIN BODY TASK A Reason for both the personal statement and the CV It becomes crucial for a person to take into account its personal analysis in order to achieve the goals and objectives of the organisation in an effective and efficient manner. I personally take interest within housekeeping manager of a hotel for the purpose of developing it on a large scale(Rowley, 2022). According to my knowledge, there is a higher accountability of a person for building as well as improving a great number of skills as well as abilities along with thebaseof knowledgeaboutthehousekeepingmanagerfortheprocessof growthand development. I personally get inspired from housekeeping manager of Hilton as I am able to manage the business operations of Hotel in global countries as I have possessed with a wide number of customer service skills. Currently, I possess effective communication skills, team-working skills, leadership skills, critical and analytical thinking skills and many others. I also have evolved some sort of knowledge about the practices of the job role of housekeeping within a hotel. According to my understanding,thejobroleofhousekeepingprovideassistancetohotelinconducting interactions with a large number of customer-base at the time when they are online. This kind of 1
job role is effective within overall industries. I have six years working experience withinEnev 66 EOOD - Gabrovo, BulgariaBarford Court as an account assistant from 1998 to 2003. After that I had joined Rid-Bulgaria Gabrovo as a customer service assistant in the year 2004 as well as gained five years working experience till 2009. In the year 2009, I joined DiDi and performed job role of Sales Assistant till year 2015 and further proceeded with Green Mop organisation as a cleaner from May to September, 2016. In such manner, I had continuously gaining my working experiences through working at different organisations and performing different job roles (Hikino and Bucheli, 2018). Presently, I am working at Excess Baggage organisation in London as a lost property officer in the month of April, 2022 and currently working in this organisation. In this way, I have gained a lot of working experiences in varied number of organisations performing distinct job roles in each. The working experiences that I have gained from these organisations have developed a large number of skills within me and enhance the base of my knowledge also. Overview of Organisation Within this portfolio, Hilton Hotel is taken into account which is a multinational brand that is full of service hotels as well as resorts and is a flagship brand of American-based global hospitality organisation. The respective hotel is recognised globally as a pre-eminent hospitality business that develops, owns, manages or franchises around 2000 resorts, hotels and vacation ownership properties. Hilton Hotels and Resorts was founded in the year 1919 by Conrad Nicholson Hilton and is headquartered in McLean, Virginia, US. This organisation is targeted at both business as well as leisure travellers with the locations in various city centres, convention centres, near airports and famous vacation destinations throughout the world. The strategy of this hotel is to redefine as well as advance the sustainable travel internationally. As part of this strategy, the organisation has committed to enhance the social media along with crucially minimising the influence of environment(Dimitrova and et.al., 2020). The mission of Hilton Hotels and Resorts is to be the most hospitable organisation within the world through creating heartfelt experiences for its guests, meaningful opportunities for its team members, great value for its owners as well as a favourable influence within its communities in which it serve its services. The vision of the respective hospitality organisation is to fill the earth with the warmth as well as the light of the hospitality industry. I have interest to work in such hotel because the hotel strives to stay at top while demonstrating the most dynamic approaches of keeping the 2
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earth vibrant through its services. The core values of Hilton covers integrity, leadership, teamwork and ownership. I also have solid customer service skills such as communication skills, interpersonal skills, critical and analytical thinking skills, leadership skills, team-working skills and many more(Baskerville and Baskerville, 2018). These skills and abilities within me can express my compassion as well as empathy for the market-base and help organisation also in achieving its targets and objectives in a a more effective and efficient manner. It will also help me in developing my future career within this business in a very successful way. TASK B Personal statement in support of application I am interested to work with Hilton hotel because this hotel is having high reputation and I can find a good professional growth within this organisation. Secondly, I have applied for the job role of Housekeeping Manager because I have good work experience as a Housekeeper Executive as well as the Head Housekeeper within two different organisations. I am well disciplined and hard working individual who always work hard to help his organisation to grow well. I am also very concern about my professional growth and I believe in tick for tack strategy which means if I am doing well for longer period of time then I expect professional growth and if I am not performing well then the organisation and sensors are having full authority to punish me. I have noticed the Job advertisement where I analysed that the vacant job role of this organisation is having few essential skill for the candidate to apply and I am having all of those skills even few skills are my strongest strengths. My SMART Objective is mentioned below- SpecificMeasurableAttainableRelevantTime based Iwantto developmy skillswellso thatIam capableenough toapplyfor vacant job roles formy Thisobjectiveis measurable becausewhenI am able to clear different interviewsof different organisationthen Thisobjectiveis consideredas attainable because Ijustneedto focus on my weak skillslike decisionmaking skilland Thisobjectiveis relevantbecause this objective can beachieved withoutany unlawful activity. I need 6 months toachievethis objective. 3
professional growth I can believe that I am able to work effectively for my professional growth. accountingskill and improve them effectively. Curriculum Vitae designed to fit purpose RESUME PERSONAL DETAILSSTRENGTHENING SKILLS Name- xyz Phone no.- xxxxx354 E-mail address-xyz123@gmail.com LinkedIn profile- xxxx Residential address- xxxx Nationality- Irish Marital status- Married Communication skill Accounting skill Leadership skill Listening skill Team working skill Objective- To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. WORK EXPERIENCE OrganisationJob TitleRoles and responsibilitiesTime duration Enev 66 EOOD -Gabrovo, Bulgaria Account Assistant Invoice processing Credit control Cash book maintenance Banks reconciliation Raising sales invoices Processing expense requests Maintaining the company February 1998 to March 2003 4
purchase and sales ledgers Liaising with third parties- providers, clients and suppliers Updating and maintaining procedural documentation. Rid-Bulgaria, Gabrovo Customer Service Assistant Resolving customer complaints Responding to phone call and email requests Maintaining customer service records June2004to April 2009 DiDi - Gabrovo, Bulgaria Sales AssistantSelling cars and car partsSeptember2009 to May 2015 Greenmop- Brighton Cleaner(part- time) Office cleaning Dust on the desks and surfaces Cleaning kitchen Cleaning toilets Hoovering Moping Empty bins May2016to September 2016 MOMCMile Oak - Brighton Housekeeper (part-time) Keeping keys Change materials in the nurses and doctors rooms Ordering some materials April2018to December 2018 self employed - Brightonand Hove Head Housekeeper Cleaning kitchen,cooker ,sing Cleaning bathrooms April2015to April 2020 5
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Hoovering Moping Tidy up Empty bins RMBI - HoveHousekeeperVacuuming Sweeping Emptying trash cans Dusting shelves Mopping floor Laundry Ironing April2020to June 2021 Barfordcourt- Hove Customer service Carer level 2 Personal care- assist with personal hygiene, washing assistance with using the toilet, assistance with incontinence. Support with eating and drinking. Assist with mobility -use the hoist or other aides or assistance in standing and movement. Dressing or assisting with physical activities Records keeping Medication Administrator June2021to April 2022 Excess Baggage Company- London/ Gatwick Airport Lostproperty officer Coordinate lost and found issues with the stations Ensure all lost and found April2022to Present 6
files updated. Follow up with lost baggage issues Coordinate with customer service department for all cases Update left behind baggage report on daily basis Ensure closure of all customer complaints. TASK C Personal SWOT Analysis It is considered as most crucial framework as it provide insights based on individuals personality strengthen, opportunities and other foreseeable challenges that a person can increase in pursuit of his career goals (Agarwal, 2021). Housekeeping manager is that person who is liable for organising, developing & planning overall operation of housekeeping department. Therefore it is very essential for an individual to have few significant skills in order to be a good housekeeping manager. As I also want to be a good housekeeping manager, hence I have to ensure to have certain significant and basis skills that will help in in performing my job role efficiently. Therefore, in this context there is a SWOT analysis that will help me in knowing that in which are I need to bring more improvement and in which area I can perform better. Strength It describe that what an individuals good at and which separate it from the others. Therefore, I have analysed foe of my strength that will help me in become a good housekeeping manager. These skills are mentioned below: Communication skill-It is my strength as I have an ability to clearly communicate with the clients, supervisors and co workers that ensure expectation for all cleaning are 7
thoroughly understood. It help me in meeting the client's needs and enable to perform my job role efficiently. Accounting skill- It is my another major strength as I have worked in financial department within organisation. Therefore, I have a great knowledge of accounting that willhelpmecreatingandmanagingbudgetforthedifferentdepartmentofthe organisation. Weakness These are defined to those barriers that stop individuals from performing at their ideal performance (Cheung and Woo, 2021). In relation to my weakness there are few lacking are in which I need more improvements. These areas are discussed below: Decision making skill-In this skill, housekeeping manager have to take decision regarding best use of the resources. Therefore it is significant for me to have such knowledge. But I am not able to decide what kinds of the equipments should purchase and so on. It will delay the process that is not good for my job performance. So I need ot work more on this. Problem solving skill-As being an housekeeping manager I have to solve the issues that will arise in my department, but, now, I am lacking in this skill. Therefore in order to performwellinthesetypeofsituationswithinorganisation,Ihavebringmore improvement in this skill. Opportunities It refers to the positive factors which could be advancing for the individuals. I have also identified these factors which are mentioned below: Technical skill-As in every field, technical skills are required essentially, therefore by adopting this skill I can improve my efficiency within my chosen job role. Technical skill will give me a specialised knowledge & expertise which will required to perform the position of housekeeping manger. Professional attitude-It will be a great opportunity for me if I develop a professional attitude in me. By being confident, trusting, optimistic, open and growth oriented I can be a good manager within the hospitality sector. 8
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Threats These elements are potential harmful for an individual as it create hurdle for them in attaining heir goals (Daskalaki and Hyams-Ssekasi, 2022). For me there are some threats, discussed below: Time management skill-It is biggest threat for as a am not able to properly manage the time & set a schedule which is required to be a housekeeping manager for ensuring all the cleaning on time. Flexibility- It is another threat as if I want to be a good housekeeping manager, for this I have to work different hours every day according to the clients needs. But I am not so flexible due to which it create hurdle for me to work with a flexibility. 9
Action plan This plan helps individual in focusing on developing their skills required for specific job (Youngblood and et. al.,2021).Therefore, in order to ben an effective housekeeping manager, I have also need to develop an action plan that help in to overcome form the identified weakness or lacking area. This action plan is mentioned below: SkillsImportanceof skills HowcanI improverelevant skills? Measuring Criteria Time period Decision making It is important for me to enhance my decision-making skills in order to makerelevant businesschoices that works for my professional role. Itcanbe improvedby observingother people or seniors inmy organisation. Itis measurable innature andcanbe measured bypast performanc ewith present performanc e of making business decisions. 1-2 years Problem solving Beinga housekeeping manager,itis important for me toaddress employees' problems I will not directly passjudgements onissuesand morefocuswill be on solutions. Employee's satisfaction levelwill showhow effectively I resolve their issuesor 8-10 months 10
effectively.criteria. Time management It is important to enhancetime- management skills in order to completework within deadlines. By making small parts of activities willhelpmeto finish my task on timeorbefore time. Meeting goalsand tasks within given deadlines will help in measuring success. 6 months Thus, all these practices mentioned above will help me in becoming an effective housekeeping manager. For this I have to bring more improvements on these skill through some efforts and participating within some creative or productive activities. I have also need to measure progress of the development of these skill so that I can analyse that what more I should add on it. Hence, this action plan is very beneficial for me that make me able to perform my job role efficiently. 11
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CONCLUSION From the above information it is concluded that personal statement is a short statement which is reflected by an individual to introduce himself/ herself effectively. This personal statement highlight the strengths, weakness as well as reason for applying to a particular job role of an organisation. The main reason for most of the individual to apply within the organisation is that they need professional growth within an highly reputed organisation. Short overview of organisation will help to analyse what company is all about and what are their main operations. This will help in interview to answer the questions effectively to interviewer. CV is an document which will help to analyse the personal details and working experience of an individual. Hence, it a kind short summary of an individual's professional career. It is also concluded that SWOT will help to analyse the strengths and weakness as well as opportunity to grab and threats to defend for better future. Action plan helps to improve weak skills of an individual effectively within an limited time period. 12
References: Books and Journals Agarwal, P., 2021. Shattered but smiling: Human resource management and the wellbeing of hotel employees during COVID-19.International Journal of Hospitality Management, 93, p.102765. Baskerville, D. and Baskerville, T., 2018.Music business handbook and career guide. Sage Publications. Cheung, S.Y. and Woo, L., 2021. Age stereotypes and the job suitability of older workers from hotel managers’ perspectives.International Journal of Hospitality Management,95, p.102932. Daskalaki, E. and Hyams-Ssekasi, D., 2022. Unravelling Entrepreneurship and Innovation Within the Hospitality Industry: A Case Study of Selected Hotels in Cyprus. In Entrepreneurship and Change(pp. 239-267). Palgrave Macmillan, Cham. Dimitrovaandet.al.,2020.Forgottentravelers:Adjustmentandcareerimplicationsof internationalbusinesstravelforexpatriates.JournalofInternational Management,26(1), p.100707. Hikino, T. and Bucheli, M., 2018. The United States in historical perspectives: The strange career of business groups in industrial development. InBusiness groups in the West: Origins, evolution, and resilience(pp. 377-401). Oxford University Press. Ingold, P.V. and Langer, M., 2021. Resume= Resume? The effects of blockchain, social media, and classical resumes on resume fraud and applicant reactions to resumes.Computers in Human Behavior,114, p.106573. Li, Y. and Deng, L., 2019. I am what I have written: A case study of identity construction in and through personal statement writing.Journal of English for Academic Purposes,37, pp.70-87. Moulton,M.andet.al.,2022.MakingthePersonalStatement“TrulyPersonal”: Recommendations From a Qualitative Case Study of Internal Medicine Program and Associate Program Directors.Journal of Graduate Medical Education,14(2), pp.210- 217. Rowley, J., 2022. Getting published in peer reviewed academic journals in business and management:perspectivesfordoctoralandearlycareerresearchers.Management Research Review, (ahead-of-print). Ventrone, J., 2020.From Boots to Business: Transitioning from the Service to a Career in Business. Rowman & Littlefield Publishers. Williams, P., 2020. The ‘Collaborative Personal Statement’: a more inclusive method of data- gathering than audio recording interviews with vulnerable people.European Journal of Special Needs Education,35(4), pp.466-481. Yan, R. and et. al., 2019, July. Interview choice reveals your preference on the market: To improve job-resume matching through profiling memories. InProceedings of the 25th ACM SIGKDD International Conference on Knowledge Discovery & Data Mining(pp. 914-922). 13
Youngblood, A.M. and et. al.,2021. Learning English as a second language in the back-of-the- House: proficiency and employment from the perspective of hotel human resource directors.Journal of Human Resources in Hospitality & Tourism,20(1), pp.24-47. 14