Career Viewpoint in Hospitality Industry | Desklib

Career Viewpoint

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
General trends which impact front office department............................................................1
The skills / knowledge and experience required....................................................................2
Evaluation...............................................................................................................................4
Interview.................................................................................................................................4
CONCLUSION................................................................................................................................5
References:.......................................................................................................................................6
APPENDIX......................................................................................................................................7
Job advertisement...................................................................................................................7

INTRODUCTION
Career refers to a planned management of an individual in the organisation. This is
considered as work related experience related with the course of life of individual (Gati, 2017).
Development in career comprises of the activities that an individual undertakes in order to
improve his profile. The process of career development can be individual or organisational.
Career development is dependent on several aspects such as skills of the candidate, growth
prospects in the industry and the micro & macro environment related with the job profile. This
report covers the general trends that impact the front office department in the hospitality industry
along with the knowledge and skills required in the respective industry.
MAIN BODY
General trends which impact front office department
There are several factors in the industry including in the micro and macro environment which
directly impact the working in the front office department. Front office department is considered
as face of the business as they directly deal with the customers on a regular basis (Ng, Chiu and
Li, 2021). They are obliged to do tasks such as reservation, guest services, assignment of rates
and managing the maintenance. General trends which impact the respective department are
discussed below:
 Globalisation- Globalisation refers to exchange of services and goods around the globe.
When the hotels start expansion in the foreign countries, they need workforce for these
hotels. Sometimes they do not conduct a hiring process instead they transfer their
employee's on the basis of promotion. The front desk department should be able to adapt
to the culture, values and language of the country. This has a major impact on the
working of this department as their major role is to elevate the customer experience. They
act as a major link between the organisation and the customer and they need to
understand the needs of the people.
 Technological Changes- Changes and innovation in the technology majorly influence the
operations of the hotel. Front office department interact and communicates with the
customer, this requires top-notch technology as this increases the experience of customer.
While booking accommodation facilities to the customer, they are required lag free IT
technology to assist and give best offers that are available for the customer. Innovation in
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