Carnival UK: Performance Management Plan and Impact of Laws

This document discusses the performance management plan and impact of laws on Carnival UK. It covers the HR life cycle, specific legislation, and actions to improve staff retention. It also includes a table of contents and activities related to accounting and human resources.

Running head: CARNIVAL UK
CARNIVAL UK
Name of the Student
Name of the University
Author Note

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Table of Contents
Activity 1.........................................................................................................................................2
Activity 2.........................................................................................................................................5
Activity 3.........................................................................................................................................6
Activity 4.........................................................................................................................................9
Activity 5.......................................................................................................................................11
Activity 6.......................................................................................................................................12
Activity 7.......................................................................................................................................13
Activity 8.......................................................................................................................................14
References......................................................................................................................................15

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Activity 1
Dr Harry a/c Cr
Date Particulars L/F Amount Date Particulars L/F
Amoun
t
17-Feb To cash 29552 1-Feb By purchases 29552
29552 29552
Dr Catering Cr
Date Particulars L/F Amount Date Particulars L/F
Amoun
t
28-Feb To balance 2008 14-Feb By bank 2008
2008 2008
Dr Sales beverage Cr
Date Particulars L/F Amount Date Particulars L/F
Amoun
t
28-Feb To balance 42493 3-Feb By cash 11203
10-Feb By cash 8966
17-Feb By cash 11710
24-Feb By cash 10614
42493 42493
Dr Sales food Cr
Date Particulars L/F Amount Date Particulars L/F
Amoun
t

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28-Feb To balance 6837 3-Feb By cash 1824
By cash 1687
By cash 1611
By cash 1715
6837 6837
Dr Cash a/c Cr
Date Particulars
L/
F Amount Date Particulars
L/
F
Amoun
t
3-
Feb To sales beverage 11203 17-Feb By Harry 29552
3-
Feb To sales food 1824 28-Feb By Balance 19778
10-
Feb To sales beverage 8966
10-
Feb To sales food 1687
17-
Feb To sales beverage 11710
17-
Feb To sales food 1611
24-
Feb To sales beverage 1715
24-
Feb To sales food 10614
49330 49330
Dr. Purchases a/c Cr
Date Particulars
L/
F Amount Date Particulars
L/
F
Amoun
t
1-Feb To Kate a/c 5001 28-Feb By balance a/c 34553
1-Feb To Harry a/c 29552
34553 34553

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Dr Kate a/c Cr
Date Particulars L/F Amount Date Particulars L/F
Amoun
t
6-Feb To Bank 5001 1-Feb By purchases 5001
5001 5001
Dr Bank a/c Cr
Date Particulars
L/
F Amount Date Particulars
L/
F
Amoun
t
14-Feb To catering 2008
6-
Feb By Kate 5001
28-Feb To balance(overdraft) 2993
5001 5001
Trial Balance
In the books of Carnival UK, Trial Balance
Particulars l/f Debit Credit
Purchases a/c 34553
Cash a/c 19778
Harry a/c
Kate a/c
Bank a/c 2993
Catering a/c 2008
Sales beverage 42493
Sales food 6837
54331 54331

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*All figures are in £
Activity 2
For any organization to be successful in the long run of its operations, it becomes
considerably important for the firm to take into consideration the assessment of its performance
regularly in order to ensure that, it is able to find out any loopholes which exist in the system and
take considerable measures to overcome these loopholes in the long run. Hence, this is where the
role of the Key performance indicators come in the question (Ansoff et al. 2019). The key
performance indicators can be rightfully determined as the measurement of the operational or the
financial performance of a business over a period of time, to measure that the restaurant is
performing considerably well or the firm is able to attain its goals in the long run. The different
key performance indicators which can be made use of in the long run of the business can be
stated to be as follows:
Food Costs:
The food costs can be stated to be the costs of the food which are incurred by the
company and are measured on per customer basis. This food cost will serve as a useful measure
to assist a business in maintaining and designing a trigger which would indicate the firm in case
the organization is unable to perform adequately well or the firm is not being able to serve the
firm with the right kinds of profit (Carnivalcorp.com (2) 2018). Although the tracking of this
Key performance indicator is difficult to maintain, as the measurement of the costs of the firm
cannot be made on a per dish basis, it has to be noted that, it is one of the most accurate measures

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which can be made use of in order to ensure that a company is able to earn adequate gains from a
particular dish in hand.
Figure 1: The Restaurant KPI
(Source: Brewster and Hegewisch 2017).
Total number of seats
The total number of seats can be stated to be another Key Performance Indicator which
can be made use of by the organization in order to determine how many seats in the restaurant
are fulfilled over a brief period of time. In addition to this, the total number of seats can be made
use of to understand how many seats in a restaurant are going wasted and the manner in which
the restaurant members will be able to make use of the capacity of the overall firm. In this
measurement, the restaurant manager can easily include the cost of the meals to be served by
him, which will then go a long way in the measurement of the overall performance and help in
determining the overall success of the firm (Wheelen et al. 2017).

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Activity 3
HR Life cycle of Food and Beverage manager on Cruise Ship
The Human resource life cycle can be stated to be the lifecycle of the different individuals in
an organization, in a manner such that his or her entire tenure in the firm is planned out
successfully. Once the firm is easily able to engage in the formation of the HR cycle, then he will
be able to ensure that, they are successfully able to take into account his career progression and
rate of growth that takes place in a firm as present. Although the lifecycle of the Food and
Beverage manager in a firm can be stated to be like the General Manager, the life cycle has been
elucidated as follows:
 Recruiting and selection: This stage can be defined as the first stage in the HR life cycle
of the Manager. In this stage, the food and beverage is recruited into the firm and is
provided with adequate support and a briefing over what his role will be The section and
recruitment of the manager takes place after considerable tests of the manager have been
undertaken and he is deemed to be suitable for the long run of the firm
(Carnivalcorp.com (2) 2018).
 Orientation and Career Planning: The second stage involves the overall orientation and
career planning of the manager. A brief orientation of the employee takes place where he
is made aware of the roles and responsibilities as a manager which is then followed by his
career planning and path of overall success in the workplace. Additionally, in this stage,
the managers are made aware of their job responsibilities which is then followed by an
analysis of the probable future positing’s of the manager.
 Career development: The next stage of the food and beverage manager lifecycle is the
career development. In this particular stage the overall career of the manager is appraised

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adequately which is then followed by the understanding of the overall gaols which need
to be adopted by the firm members in the right manner.
Figure 2: The HR lifecycle
(Source: Brewster and Hegewisch 2017)
 Termination or transition: This stage is considered to be the last stage of the food and
beverage manager, with respect to which the manager will be terminated from one post
and may be transited to another or he will be transferred to another department. In
addition to this, the Food and beverage manager may also chose to voluntarily leave the
organization.

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Importance of HR Life Cycle for Strategic Talent Management
It can be understood that the Human resource lifecycle has a crucial role in the overall
career of the food and beverage manager, but in addition to this, the HR life cycle also has a
crucial role to play in the strategic talent management of the firm. This means that, the HR life
cycle not only assists the manager in understanding his overall career objectives but also helps in
talent management and talent retention of the workplace (Wheelen et al. 2017). Along with
fulfilment of the general objectives, the human resource lifecycle assists to ensure that the
employee goals can be rightfully aligned with the organizational goals to ensure overall success
of the firm in the long run.
Recommendations for the improved documentation
To ensure that the Restaurant is able to achieve its overall goals in the long run, the firm
would be required to ensure that they need to document al the activities of the Human resource
department and see to it that they are successfully able to engage in the usefulness of the
document and are able to use these records in the different future activities of the firm. Once they
are successfully able to do this, then the firm may be able to attain the long term objectives.
Activity 4
Performance management Plan
Goals desired:
1. To resolve the issue of the negative staff behaviour.
2. To overcome the different issues which are related to the retention of the staff
Actions to be adopted

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The different actions which are required to be adopted by the firm to improve the overall
scenario can be stated to be as follows:
1. To overcome the negative behaviour of the staff, the firm would be required to ensure
that, they are able to engage the employees in the overall decision making of the firm.
Once the firms will be able to do this, then the employees shall feel valued for the firm
and will be able to convert their negative behaviour into positive outcomes for the firm.
Moreover, the firm can also engage in the special training sessions for the different
employees so as to ensure that, they are able to perform their tasks well and through this
they are also successfully able to serve the different customers well.
2. Moreover, as it is understood that, the different customer issues related to the restaurant
are largely related to the overall management of the staff. The staff needs to be provided
with adequate incentives in order to encourage them to treat the different customers well.
This assists in ensuring that the overall efficiency and effectivity of the employees
increases and improves and that they are able to conduct their operations in the right
manner.

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Figure 3: The performance management cycle
(Source: Bratton and Gold 2017)
Measurement of improvement
The performance plan can be measured against certain standards like the follows to ensure
that the firm is able to perform well:
 Staff turnover rate
 Customer satisfaction
Importance of HR Life cycle for overcoming the issues of staff retention
As analyzed, earlier, the organization can make use of the HR life cycle in order to
improve the overall issues of the staff retention as well (Carnival UK (1) 2018). This is because,
the HR life cycle helps in guiding the employees and laying down the future steps which will be
taken by them. In case the staff is not satisfied with the Life cycle in the first stage, then they will

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be required to ensure that they leave the firm in the long run and not engage in the wasteful
consideration of the employment
Activity 5
Specific legislation of the firm
All the organizations as present in the business, will be required to ensure that, they carry
lawful considerations and legal operations so as to see to it that they are successfully able to gain
success and maintain the overall ethicality of the organization as well. In this manner, it can be
stated that, to ensure success in the long run, the business Carnival UK, being a consumer facing
business would be required to abide by the different legislations and the regulations which are
present in the United Kingdom. In addition to this, the business would also be needed to follow
another set of regulatory laws which will ensure that the firm is able to attain success in the long
run. These laws are the law of Package Travel, Package Holidays and Package Tours
(Amendment) Regulations 1992 and Civil Aviation (Air Travel Organizer’s
Licensing) Regulations 2012. These legislatives are primarily applicable to the
specific operations of the firm and hold the travel agent responsible for the
consumer welfare.
Impact of company, employment and contract law on the firm
The company laws, employment laws and the contract laws tend to have a strong impact
on the overall operations of the firm. In this context, it can be mentioned that, these laws go a
long way in impacting the overall operations as well as the decision making of the firm in the
long run. Laws help in limiting the overall business operations and also see to it that the business
is able to conduct ethical operations (Noe et al. 2017). Additionally, the reason why the decision

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making of the firm is affected is because, the different laws of the business, tend to limit the
overall operations and in addition to this, it also helps the business in conducting a lawful
operations. The employment laws exist to protect the rights of the different individuals and in a
similar context, it can be stated that these laws bring the operations of the firm on the right track.
Activity 6
For a business to be effective in the long run, it becomes considerably important, to
ensure that, they follow the different regulations, legislations as well as the ethical principles in
order to ensure that they do not get into any wrongful act and are able to maintain the overall
image of the firm in the long run of the business. Moreover, the laws and different regulations
provide a sense of guideline for the firm and with respect to this, they are able to take their
overall decisions. An example in this case can be undertaken for the employees. The employee
laws states down the number of hours and employee should work for in order to attain success in
the long run. They protect the needs as well as the interests of the employees and tend to ensure
that the employees are not mistreated within the scope of the firm (Lasserre 2017).
For instance, if a regulation has stated that the overall operations of the business has to be
limited to approximately 8 hours then, the company cannot make the employee work for more
than 8 hours. Additionally, if the government lays down any ethical considerations then, they
will be required to ensure that they are met with.

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Figure 4: The integrated departments
(Source: Brewster and Hegewisch 2017)
Activity 7
No business will be able to survive alone and with respect to this, to ensure success, the
hospitality segment is greatly dependent and interrelated to the different operations. The different
departments like the operations, the kitchen, the amenities, the room service, the financial
department and others (Brewster, Chung and Sparrow 2016). For instance, a customer makes a
request of bed tea then all these departments would be required to work together in order to
ensure that they are successfully able to seek success of the firm in the long run. This means that,
the kitchen department, the amenities department and the accounting and finance department
shall be triggered with this request and lastly, the room service department would be required to
reach out to the customer and complete their service. Hence, with respect to this, it can be
understood that all the operations are highly interdependent and in order to ensure success in the
long run, the departments are required to work together.

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Activity 8
The coordination and cooperation’s tends to form a considerable part of the service
organizations because to be successful in the long run in maintaining the overall communication
link with the different customers as present. A strong communication link assists in maintaining
the overall coordination and as stated by Bratton and Gold (2017), the Food and beverage
department can make use of a large variety of mediums like the email messaging, walky talkies
and the personal messaging. Moreover, the data management system can also be made use of in
order to ensure the communication remains simple and that the different employees are
successfully able to conduct the particular work in order and be able to attain the goals of the
firm and satisfy the different customers adequately. Moreover, by adopting these different
methods, the organization will be successful in achieving long term success by ensuring that it is
able to improve the quality of the value chain by improving coordination and also see to it that
the overall operations improve at large (David and David 2016). Lastly, as a recommendation, it
can be stated that, to achieve success in the long run the firm would be required to train the
employees successfully and assist them in achieving their overall objectives.

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References
Ansoff, H.I., Kipley, D., Lewis, A.O., Helm-Stevens, R. and Ansoff, R., 2019. Implanting
strategic management. Springer.
Bratton, J. and Gold, J., 2017. Human resource management: theory and practice. Palgrave.
Brewster, C. and Hegewisch, A. eds., 2017. Policy and practice in European human resource
management: The Price Waterhouse Cranfield survey. Taylor & Francis.
Brewster, C., Chung, C. and Sparrow, P., 2016. Globalizing human resource management.
Routledge.
Carnival UK (1), 2018, Who We Are, viewed on https://carnivalukcareers.co.uk/who-we-are, last
accessed 06 February 2019
Carnival UK (2), 2018, Explore Our Careers, viewed on
https://carnivalukcareers.co.uk/careers/#graduates, last accessed 06 February 2019
Carnivalcorp.com (1), 2018, Corporate Information, available at
http://phx.corporate-ir.net/phoenix.zhtml?c=200767&p=irol-prlanding, last accessed 06 February
2019.
Carnivalcorp.com (2), 2018, Carnival Corporation & PLC Form 10-K for the Fiscal Year ended
November 30, 2018, available as CarnivalCorporationplc_10K_20180129.pdf, on
http://phx.corporate-ir.net/phoenix.zhtml?c=140690&p=irol-reportsother2, last accessed 06
February 2019.
David, F.R. and David, F.R., 2016. Strategic management: A competitive advantage approach,
concepts and cases. Pearson.

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Lasserre, P., 2017. Global strategic management. Macmillan International Higher Education.
Noe, R.A., Hollenbeck, J.R., Gerhart, B. and Wright, P.M., 2017. Human resource management:
Gaining a competitive advantage. New York, NY: McGraw-Hill Education.
Wheelen, T.L., Hunger, J.D., Hoffman, A.N. and Bamford, C.E., 2017. Strategic management
and business policy (p. 55). Boston: pearson.