4CARNIVAL UK By cash1715 68376837 DrCash a/cCr DateParticulars L/ FAmountDateParticulars L/ F Amoun t 3- FebTo sales beverage1120317-FebBy Harry29552 3- FebTo sales food182428-FebBy Balance19778 10- FebTo sales beverage8966 10- FebTo sales food1687 17- FebTo sales beverage11710 17- FebTo sales food1611 24- FebTo sales beverage1715 24- FebTo sales food10614 4933049330 Trial Balance In the books of Carnival UK, Trial Balance Particularsl/fDebitCredit Purchases a/c34553 Cash a/c19778 Harry a/c Kate a/c Bank a/c2993 Catering a/c2008 Sales beverage42493
5CARNIVAL UK Sales food6837 5433154331 *All figures are in£ Activity 2 It is important to measure the overall financial performance of any business in order to ensure that the firm is successfully able to gain success in the long run and it can also be considered to be crucial that he firm is able to abide by certain parameters which will go a long way in supporting the firm to measure its overall performance and also ensure that it is being able to overcome the issue related to the poor overall performance (Bratton and Gold 2017). Given below are the certain Key performance indicators which can be made use of in order to understand the manner in which can organization can perform and to also understand how this performance will assist in bringing about, adequate success to the firm in the long run. Food Costs: The food costs form the first measure which can be chosen by the organization in order to measure the food cost per head of the different customers who visit the restaurant. It is a considerate measure which is used by the different restaurants to understand the overall profits which are earned on the different categories of food being served (Carnival UK (1) 2018). Although this Key performance indicator is quite difficult to use, the different organizations need to understand that, the use of this indicator for the restaurant is important and will assist them to find out the exact costs.
6CARNIVAL UK Figure 1: The KPI Process (Source:Brewster and Hegewisch 2017). Net sales The net sales as earned by the restaurant serves as another useful measure which can be made use of by the different restaurants to ensure that they are able to measure the amount of sales as earned by the firm at a specific time frame (Carnivalcorp.com(2) 2018). The net sales can be stated to be useful measurement which can be made use of by the different restaurants and define the different costs to be spend by the firm. Based on this calculation, the firm will be able to understand the key areas of spending and lower these expenditures to earn high number of profits. Activity 3 HR Life cycle of Food and Beverage manager on Cruise Ship
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7CARNIVAL UK The HR life cycle is the planning out of the entire tenure of the employee in an organization and goes a long way in ensuring that, the employee is made to feel stable within the firm and that he is successfully able to achieve and attain his long term objectives. The HR life cycle of the Food and Beverage manager can be described as follows: ï‚·Recruiting and selection: This forms the first stage of the HR lifecycle whereby the manager will be recruited and he will made to undergo various tests which will help to test his overall abilities (Carnivalcorp.com(2) 2018).Once this is done, he will then be taken into the firm and his tenure as a manager will then begin. ï‚·Orientation and Career Planning: In the second stage, the manager will be provided with a brief orientation of the organization which means that he will be told about his role as a manager and also about the overall duties as well as the responsibilities. He will be provided with a brief overview of his career progression throughout his tenure and this will guide him. ï‚·Career development: The third stage of the career development cycle can be stated to be the development of the career with respect to which he is made to advance through the career and the promoted through the different levels of the firm. Once he is able to engage in this successfully, then he will be able to ensure that, his time at the firm is worthwhile.
8CARNIVAL UK Figure 2: The HR lifecycle (Source:Brewster and Hegewisch 2017) ï‚·Termination or transition: The termination or the transition is known as the last stage of the HR life cycle with respect to which the manager will either undergo a termination or he is transited through his position in the organization (Cascio 2015). Importance of HR Life Cycles for Strategic Talent Management The HR life cycle has a crucial role to play with respect to ensuring that the firm is successfully able to meet its target of achieving the right amount of talent at the right time. Not only does the Strategic Talent Management depends on the briefing and the overall teaching given to the employee but will actually assist in ensuring that, the firm is able to attain its goals.
9CARNIVAL UK Recommendations for improved documentation The restaurant will be required to ensure considerable success by seeing to it that they are able to document for the different employee records. Once these records are completed, only then the firm would be able to use this at a future date in the long run. According toDeCenzo, Robbins and Verhulst (2016), in order to retrieve data in the long run, it becomes crucial for the firm to refer to this documentation and keep a note of it as it helps in long term decision making for the organization. Activity 4 Performance management Plan Goals desired: 1.To resolve the negative behaviour of the staff 2.To see to it that the staff retention rate of the firm improves. Actions to be adopted The different actions which will be adopted by the firm will be as follows: 1.So as to overcome the negative behaviour behaviour of the staff, the managers would be required to conduct a meeting with them on a one to one basis which will assist them in understanding whether the firm will be able to attain success in the long run or not. Through this, he employees will be asked about their problems and then will be taking considerable measures to check whether the firm is performing adequately and what the loopholes which exist are. This meeting and discussion will ensure that the firm is able to correct its operations and check whether they are conducting their operations in the right manner or not.
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10CARNIVAL UK 2.So as to see to it that the problem of staff retention can be overcome, the firm would be required to ensure that they conduct personal sessions with the different employees and provide them incentives to work in the firm(DeCenzo,Robbins and Verhulst 2016). These incentives might not necessarily be monetary incentives but may also be in the form of benefits and other processes. Doing so would ensure that the firm would be able to resolve the scenario and attain success in the long run. Figure 3: The performance management cycle (Source: Bratton and Gold 2017) Measurement of improvement The different measurements of improvement which may be followed in the workplace can be stated to be as follows: The improvement in the indicator of the staff turnover rate
11CARNIVAL UK Improvement in the customer satisfaction rate. Importance of HR Life cycle for overcoming the issues of staff retention The Human resource life cycle has a crucial role to play in the staff turnover as well as it provides a blue print of the exact path which the employee will be following in the organization and it is through this blue print that the employee would be successfully able to identify the different plans which the firm would be required to undertake in order to keep them associated with the firm. This motivates the employee and assists them to perform adequately. Activity 5 Specific legislation of the firm The legislation which the business will be required to follow may be based by any business regulations which are present in the United Kingdom and has to be abided by the firm in general. As the Carnival UK is also a business operating as a service business then, it would need to follow a particular set of laws and regulations which will assist the firm in attaining considerate success (Noe et al. 2017). These laws which are important to be followed by the firm can be stated to be laws like thelaw ofPackage Travel, Package Holidays and Package Tours (Amendment) Regulations 1992and Civil Aviation (Air Travel Organizer’s Licensing) Regulations 2012. This will also go a long way in helping the firm to attain success in the long run of the firm. Impact of company, employment and contract law on the firm The government and the state legislatives in order to protect the different rights of the consumer will be required to come up with certain laws as well as legislatives which shall not only assist the firm in ensuring that they are conducting lawful business but also go a long way in
12CARNIVAL UK protectingthecustomers.Oncethecustomerswillbeprotected,theoverallaimofthe government in forming these rules becomes successful (Brewster, Chung and Sparrow 2016). The company law helps the firm in many ways by determining the overall structure of the work, it also helps in determining the structure of the workplace and ensuring that the employees are able to work in suitable environment. The employee and contract laws are formed in order to protectthedifferentrightsoftheemployeesandrelatedstakeholdersaspresentinthe organization and in order to see to it that, the firm is able to ensure adequate success, in the long run. Once any organization is able to abide by these laws, it becomes easier for them to conduct the operations. Activity 6 According toChelladurai and Kerwin (2018), the different regulations, legislations as well as the ethical principles have had a long impact on the overall operations of the business. In addition to this, it also has to be understood that, the different laws as well as the legislations of the business, have a strong impact on the overall decision making capability of the business as well. This is because, the regulations and rules have a capacity to either limit the overall operations of the firm or to ensure that the business is able to carry out the different operations successfully. The different business laws and legislations have the capacity to law down the working hours of the individuals and in a similar context, they will be required to see to it that theiremployeestendtoworkinthefirmforthosespecifichoursonly(Mello2014). Additionally, the opening as well as the closing hours of the restaurant also depend on the designated time itself. Abiding by these laws reflects basic ethical principles of the organization and prevents the different fraudulent activities of the firm.
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13CARNIVAL UK Figure 4: The integrated departments (Source:Brewster and Hegewisch 2017) Activity 7 For the hospitality sector to ensure long term success, it is important for them to undertake considerable steps which will not only assist the firm in attaining their goals but will also assist them in overcoming the various operational barriers. Hence, with respect to this, the different departments of the firm would be required to be integrated and their operations need to be dependent on one another (Wright 2018). Without the dependence of one of the departments, the operations of the entire firm might suffer. For instance, if an organization is required to serve a customer then they would have to gather the efforts of all the employees together. This means that, in the case of the hotel industry, if a customer asks for some item at his room, then the accounting department, help desk, designated department and the room service gets impacted at
14CARNIVAL UK the same time. These departments will be required to integrate and work together in order to see to it that they will be successfully able to engage in the overall operations and present complete services to the customers (Brewster and Hegewisch 2017). With respect to this, it can be understood that the different functions are interrelated and that, hospitality segment would be required to work accordingly to ensure complete service of the operations. Activity 8 So as to ensure that the different departments of the firm specially that of the hospitality industry are able to work together in harmony and are able to conduct the different operations in tuning,thereneedsaconsiderablecommunicationandcooperationbetweenthedifferent members of the firm. This means that, they need to maintain a constant chain of communication through mediums like text messages as well as the regular calls in a manner such that, they would be successful in carrying out the operations of the firm. According toChelladurai and Kerwin (2018), many restaurants these days make use of the data base management system which helps them to communicate easily with one another and this system also allows them to take the orders easily which makes it easier to perform well. In this manner, there exists additional clarity as the firm will be able to record all the transactions which take place between the different employees and in addition to this the different employees would also not be blamed if something goes wrong. This additional system adds value to the overall operations of the firm as it helps in carrying out the different operations successfully. In addition to this, the employees can also be recommended to undertake training with respect to this, as it will allow the employees to carry out the operations successfully (Wright 2018). The training which will be provided to the
15CARNIVAL UK employees will help in further enriching the value chain as it will strengthen the overall human resource support and encourage the system to perform well. References Bratton, J. and Gold, J., 2017.Human resource management: theory and practice. Palgrave. Brewster, C. and Hegewisch, A. eds., 2017.Policy and practice in European human resource management: The Price Waterhouse Cranfield survey. Taylor & Francis. Brewster, C., Chung, C. and Sparrow, P., 2016.Globalizing human resource management. Routledge. Carnival UK (1), 2018,Who We Are, viewed onhttps://carnivalukcareers.co.uk/who-we-are,last accessed 06 February 2019 CarnivalUK(2),2018,ExploreOurCareers,viewedon https://carnivalukcareers.co.uk/careers/#graduates,last accessed 06 February 2019 Carnivalcorp.com(1),2018,CorporateInformation,availableat http://phx.corporate-ir.net/phoenix.zhtml?c=200767&p=irol-prlanding,last accessed 06 February 2019. Carnivalcorp.com(2), 2018,Carnival Corporation & PLC Form 10-K for the Fiscal Year ended November30,2018,availableasCarnivalCorporationplc_10K_20180129.pdf,on http://phx.corporate-ir.net/phoenix.zhtml?c=140690&p=irol-reportsother2,lastaccessed06 February 2019. Cascio, W.F., 2015.Managing human resources. McGraw-Hill.
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16CARNIVAL UK Chelladurai, P. and Kerwin, S., 2018.Human resource management in sport and recreation. Human Kinetics. DeCenzo, D.A., Robbins, S.P. and Verhulst, S.L., 2016.Fundamentals of Human Resource Management, Binder Ready Version. John Wiley & Sons. Mello, J.A., 2014.Strategic human resource management. Nelson Education. Noe, R.A., Hollenbeck, J.R., Gerhart, B. and Wright, P.M., 2017.Human resource management: Gaining a competitive advantage. New York, NY: McGraw-Hill Education. Wright, P., 2018. Fundamentals of human resource management.Management,5, p.27.