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Running head: CARNIVAL UK
CARNIVAL UK
Name of the Student
Name of the University
Author Note

1CARNIVAL UK
Table of Contents
Activity 1.........................................................................................................................................2
Activity 2.........................................................................................................................................5
Activity 3.........................................................................................................................................7
Activity 4.........................................................................................................................................9
Activity 5.......................................................................................................................................11
Activity 6.......................................................................................................................................12
Activity 7.......................................................................................................................................13
Activity 8.......................................................................................................................................14
References......................................................................................................................................16

2CARNIVAL UK
Activity 1
Dr. Purchases a/c Cr
Date Particulars
L/
F Amount Date Particulars
L/
F
Amoun
t
1-Feb To Kate a/c 5001 28-Feb By balance a/c 34553
1-Feb To Harry a/c 29552
34553 34553
Dr Kate a/c Cr
Date Particulars L/F Amount Date Particulars L/F
Amoun
t
6-Feb To Bank 5001 1-Feb By purchases 5001
5001 5001
Dr Bank a/c Cr
Date Particulars
L/
F Amount Date Particulars
L/
F
Amoun
t
14-Feb To catering 2008
6-
Feb By Kate 5001
28-Feb To balance(overdraft) 2993
5001 5001
Dr Harry a/c Cr
Date Particulars L/F Amount Date Particulars L/F
Amoun
t

3CARNIVAL UK
17-Feb To cash 29552 1-Feb By purchases 29552
29552 29552
Dr Catering Cr
Date Particulars L/F Amount Date Particulars L/F
Amoun
t
28-Feb To balance 2008 14-Feb By bank 2008
2008 2008
Dr Sales beverage Cr
Date Particulars L/F Amount Date Particulars L/F
Amoun
t
28-Feb To balance 42493 3-Feb By cash 11203
10-Feb By cash 8966
17-Feb By cash 11710
24-Feb By cash 10614
42493 42493
Dr Sales food Cr
Date Particulars L/F Amount Date Particulars L/F
Amoun
t
28-Feb To balance 6837 3-Feb By cash 1824
By cash 1687
By cash 1611
By cash 1715
6837 6837

4CARNIVAL UK
Dr Cash a/c Cr
Date Particulars
L/
F Amount Date Particulars
L/
F
Amoun
t
3-
Feb To sales beverage 11203 17-Feb By Harry 29552
3-
Feb To sales food 1824 28-Feb By Balance 19778
10-
Feb To sales beverage 8966
10-
Feb To sales food 1687
17-
Feb To sales beverage 11710
17-
Feb To sales food 1611
24-
Feb To sales beverage 1715
24-
Feb To sales food 10614
49330 49330
Trial Balance
In the books of Carnival UK, Trial Balance
Particulars l/f Debit Credit
Purchases a/c 34553
Cash a/c 19778
Harry a/c
Kate a/c
Bank a/c 2993
Catering a/c 2008
Sales beverage 42493
Sales food 6837
54331 54331

5CARNIVAL UK
*All figures are in £
Activity 2
The Key Performance Indicators form a crucial part of the organization and help in the
measurement of the overall profitability of the firm. With respect to this, it can be considered to
be very crucial that, the business has in place, certain performance indicators which will not only
assist the firm in measuring its overall performance but will also assist in tracking the progress of
the firm (Cascio 2015). The Key performance indicators serve as a real time information and go
a long way in ensuring that the business is successfully able to attain its goals. For the purpose of
the restaurant, the different key performance indicators which have been proposed can be stated
to be as follows:
Food Costs:
The food costs are required to be submitted against the food sales. The food cost per head
usually stands as a measure to determine the amount of profits which are made by the firm on a
per customer basis. This helps in maintaining a trigger which can be used to measure if the cost
goes up to a certain amount. However, very often the use of this, Key Performance Indicator
tends to become very difficult because, it becomes quite difficult to track down the food element
costs to the exact ingredients being used. Moreover, the quantity of food items or ingredients
used in each dish is also difficult to determine. However, the measure does serve as a useful
method for a business to determine the overall money being spent on each dish and the profit
which the company is gaining from the sales of the particular dish.

6CARNIVAL UK
Figure 1: The
Restaurant
KPI
(Source:
Brewster and
Hegewisch
2017).
Kitchen Labor:
Another Key performance indicator which can be used to measure the overall
performance of the restaurant can be stated to be the Kitchen Labor. There are quite a few people
who are employed as the kitchen staff and with respect to this, it can be considered to be relevant
that, the Labor cost can be measured against the food sales as incurred by a restaurant. This key
performance measure not only serves as a useful method to measure the costs incurred in sales
but also reflects the overall efficiency of the work place (Carnivalcorp.com (2) 2018).
Additionally, it also needs to be noted that in order to make the calculation more suitable, the
labor hours need to be drilled down to hours per section and this goes a long way in bringing up
the productivity of the firm. This also assists in ensuring that once the labor costs are understood,
the restaurant may scale back on the labor during some weeks or shifts to balance the overall
costs of the firm.
Activity 3
HR Life cycle of Food and Beverage manager on Cruise Ship

7CARNIVAL UK
The HR life cycle can be rightfully described as the overall lifecycle of the individual in
an organization and the manner in which the individual enters the firm in the initial stage to the
point where he exists the organization. The Lifecycle of a Food and Beverage manager can be
considered to be quite similar to that of the General Manager and the HR life cycle has been
described as follows:
 Recruiting and Onboarding: In this life cycle stage, the Food and beverage manager will
be recruited in the firm and will be taken board after a tough interview round which will
be testing his overall skills and will also measure the extent to which the employee will
be able to adjust in the firm (Carnivalcorp.com (2) 2018).
 Orientation and Career Planning: The second stage can be described as the Orientation
and Career planning stage. In this stage, the managers accepted into the firm and is
provided with adequate guidance with respect to his overall prospective tenure in the
firm. In addition to this, they will also be provided with their overall job responsibilities
which will assist them in attaining their long term goals as well as objectives.
 Career development: The career development is also an important stage where the
manager`s performance will be assessed and he will be promoted to the upper levels of
the firm. Once he is able to indulge in this, then he will be able to ensure that, he is able
to contribute to the overall goal of the firm in a better way.

8CARNIVAL UK
Figure 3: The HR lifecycle
(Source: Brewster and Hegewisch 2017)
 Termination or transition: The last stage is the termination stage where the manager will
either be terminated from the job or he will be transited to a better stage than earlier.
Importance of HR Life Cycles for Strategic Talent Management
The HR Life cycle tends to form a crucial part of the organization with respect to which it
has a crucial role to play in the domain of Talent Management. This means that, the HR life
cycle not only assists in ensuring that, the overall talent of the manager can be assessed regularly
but also helps in ensuring that if there exists any loophole in the performance of the employee

9CARNIVAL UK
then, that can be overcome. The lifecycle not only assists in ensuring that the organizational
goals can be achieved but also ensures that the firm will be able to attain its objectives.
Recommendations for improved documentation
In order to ensure success, the Restaurant needs to ensure that they are successfully able
to document the entire procedures and other related processes which shall go a long way in
assisting the firm to keep a record of the activities of the firm an in addition to this, allows them
an opportunity to track the changes and any miscommunication so as to ensure the overall
success of the firm. Moreover, it helps during performance appraisals and related activities as
well.
Activity 4
Performance management Plan
Goals desired:
1. Resolving the negative behaviour of the staff as present
2. Overcoming the issues related to the staff retention
Actions to be adopted
The different actions which will be adopted in order to improve the overall scenario can be stated
to be as follows:
1. In order to ensure that the negative behaviour of the staff can be overcome easily, the
organization would be required to ensure that, they provide adequate training to the
different employees. Once this waiting staff is provided with adequate training regarding
the overall performance and conduct, it is elected that they will perform well (Brewster,
Chung and Sparrow 2016). In addition to this, special sessions are required to be

10CARNIVAL UK
conducted with the different waiting staff members so as to ensure that, the firm becomes
aware of the different problems which are being faced by them and is successfully able to
ensure that the firm gains success and the customers can be served well.
2. In order to ensure that the issues related to the staff retention are overcome, the firm
would be required to conduct a one to one session with the different employees. This will
not only assist the firm in ensuring that they are successfully able to find out the problems
which the firm has been facing but will also go a long way in seeing to it that the firm is
able to stop the staff retention which tends to take place and ensure that the staff remains
with the firm for a long time frame.
Figure 4: The performance management cycle
(Source: Bratton and Gold 2017)
Measurement of improvement

11CARNIVAL UK
The measurement of improvement for the Performance management plan can be stated to be
as follows:
 The improvement in the Staff turnover rate
 The increase in the Customer satisfaction
Importance of HR Life cycle for overcoming the issues of staff retention
The HR life cycle has a key role to play in overcoming the overall issues of the staff
because it assists in identifying the role of the staff in the firm and makes them feel important
within the realm of the firm. In the absence of a HR life cycle, the staff would not be able to
ensure the manner in which they can find success within the organization.
Activity 5
Specific legislation of the firm
A business operates in a dynamic business environment and with respect to this, it
becomes quite important for the organization to see to it that in order to ensure success in the
long run, a business is able to follow and abide by all the laws and relevant business legislations.
In this manner, the firm would be able to attain the business operations ethically. As the Carnival
UK business is a consumer facing business, the legislations for the business remain the same as
the other businesses present in the United Kingdom. A particular law which is additional to the
business can be stated to be related to the law of Package Travel, Package Holidays and
Package Tours (Amendment) Regulations 1992 and Civil Aviation (Air Travel
Organizer’s Licensing) Regulations 2012 which is primarily applicable to the
operations of the specific firm. This helps in ensuring that the travel agents
remain liable for the overall welfare of the different consumers.
Impact of company, employment and contract law on the firm

12CARNIVAL UK
The different laws and related contracts have a great role to play on the overall welfare of
the different firms and often have a strong impact on the decision making of the organization.
When there exist a specific company law, then the firm would be required to ensure that all the
decisions which are taken for the firm keep in line with the law and that the firm is able to
function in the right manner (Chelladurai and Kerwin 2018). Additionally, there decision making
shall also take into consideration the overall ethics and all the decisions which have to be taken
by the firm will be primarily based on legislations and different laws as present. Moreover, as per
the employment law which is undertaken, there are certain restrictions with respect to which the
employee will be hired and the working hours of the employees also become limited in nature.
Activity 6
The different regulations, legislations and the ethical principles have a critical impact on
the overall operations of the firm and in order to ensure long term success, it becomes important
for the different businesses to ensure that, they are able to abide by the different regulations,
legislations as well as the ethical principles to ensure that, they are able to conduct the overall
business operations in the correct manner. According to DeCenzo, Robbins and Verhulst (2016),
Regulations legislations and the ethical principles often have a strong impact on the overall
operations of the firm and with respect to this, it becomes considerably important to ensure that,
the firm abides by these to avoid confusions. For instance, if a regulation or legislation asks to
limit the working hours of a certain employee to approximately, 8 hours in a day, then the cruise
firm has to ensure that, the employees are working for only the limited time frame and that they
are not exploited. Additionally the government also tends to have certain rules for the overall
welfare of the organization like the opening hours of the bar and the hours of the restaurant
which are required to be followed by the firm at any cost and determines the peak hours,

13CARNIVAL UK
employment schedule and related tasks as well. Lastly, the ethical principles related to the
employment and termination, frauds and other aspects also tend to play a key role in the decision
making of the firm specially related to the employees and their overall administration.
Figure 5: The integrated departments
(Source: Brewster and Hegewisch 2017)
Activity 7
The hospitality sector cannot function alone. As the segment is a direct consumer facing,
it is required to ensure that the service to the different consumers remains the best and that they
return to the firm in order to get a service again. This is where the role of the different
functionalities comes into question. In a hospitality sector, the different job responsibilities of the
different individuals are divided into different fucntions and each functional department is

14CARNIVAL UK
required to ensure that they fulfill their overall objective in order to provide a complete service
(Noe et al. 2017). For instance, in a hospitality segment, the different functional segments may
be Food, cleaning, services, Amenities and others. In this scenario, if the customer demands food
from the restaurant of a hotel then, the restaurant cannot provide the customer directly with the
good and will instead be required to contact with the amenities and service department in order
to ensure that, the order reaches the customer or the guest (Mello 2014). Additionally, the
cleaning department will also be required to communicate with the amenities and services to
ensure that, the cleaning of the restaurant takes place at the right time and as per the orders of the
guests. Hence, from this, it can be understood that, without the interrelatedness of the functions,
the hospitality segment will not be able to function adequately as it requires to provide a
complete package to the guests in the service industry.
Activity 8
In order to provide the right service to the different consumers, it can be considered to be
very crucial for the firm to ensure that they are successfully able to coordinate and communicate
amongst themselves in order to provide a wholesome service to the consumers. Hence, as agreed
by Brewster and Hegewisch (2017), the different modes of communication which can be made
use by the Food and Beverage department can be stated to be using the email messaging, walky
talkies, text messages, calls and other related methods which will help them in associating with
one another easily and ensuring that the outcome is positive in nature. Additionally, they can also
maintain a dash board which will maintain a connection between the kitchen and the servers, so
as to ensure that, the orders received can be processed on time (Wright 2018). This will also
assist in ensuring that, the monitoring of the orders takes place properly. These methods can be
used to strengthen the value chain by ensuring that the outbound as well as the inbound services

15CARNIVAL UK
have a strong link amongst themselves. When the restaurant will be able to maintain a strong link
then they will be able to ensure that the value chain improves.
These methods will also assist in achieving the organizational objectives by providing
better services to the customers and increasing operational efficiency. Additionally, to improve
the system, adequate training is required to be provided to the different employees in order to
ensure that they are able to maintain a constant communication link with one another.

16CARNIVAL UK
References
Bratton, J. and Gold, J., 2017. Human resource management: theory and practice. Palgrave.
Brewster, C. and Hegewisch, A. eds., 2017. Policy and practice in European human resource
management: The Price Waterhouse Cranfield survey. Taylor & Francis.
Brewster, C., Chung, C. and Sparrow, P., 2016. Globalizing human resource management.
Routledge.
Carnival UK (1), 2018, Who We Are, viewed on https://carnivalukcareers.co.uk/who-we-are, last
accessed 06 February 2019
Carnival UK (2), 2018, Explore Our Careers, viewed on
https://carnivalukcareers.co.uk/careers/#graduates, last accessed 06 February 2019
Carnivalcorp.com (1), 2018, Corporate Information, available at
http://phx.corporate-ir.net/phoenix.zhtml?c=200767&p=irol-prlanding, last accessed 06 February
2019.
Carnivalcorp.com (2), 2018, Carnival Corporation & PLC Form 10-K for the Fiscal Year ended
November 30, 2018, available as CarnivalCorporationplc_10K_20180129.pdf, on
http://phx.corporate-ir.net/phoenix.zhtml?c=140690&p=irol-reportsother2, last accessed 06
February 2019.
Cascio, W.F., 2015. Managing human resources. McGraw-Hill.
Chelladurai, P. and Kerwin, S., 2018. Human resource management in sport and recreation.
Human Kinetics.

17CARNIVAL UK
DeCenzo, D.A., Robbins, S.P. and Verhulst, S.L., 2016. Fundamentals of Human Resource
Management, Binder Ready Version. John Wiley & Sons.
Mello, J.A., 2014. Strategic human resource management. Nelson Education.
Noe, R.A., Hollenbeck, J.R., Gerhart, B. and Wright, P.M., 2017. Human resource management:
Gaining a competitive advantage. New York, NY: McGraw-Hill Education.
Wright, P., 2018. Fundamentals of human resource management. Management, 5, p.27.