Provide Case Management Supervision - Student Assessment Workbook

This assessment workbook is for the Diploma of Community Services course's competency Provide Case Management Supervision. It includes performance and knowledge evidence, assessment conditions, and assessment tasks.

Student Assessment Workbook
PROJECT COVER SHEET
Qualification Code/Title Diploma of Community Services
Competency Code/Title Provide case management supervision
Student Name
Student Email
PROJECT START DATE
PROJECT DUE DATE
Trainer Name
COMPETENCY JUDGEMENT – TRAINER/ASSESSOR USE ONLY
Instructions:
 This document is used by the Assessor to record their feedback about your assessment.
 You will be notified via email of the outcome of your assessment. If you do not agree with the judgement,
students can access Alana Kaye’s complaints and appeals process.
STUDENTS MUST NOT COMPLETE THE FOLLOWING FEEDBACK – ASSESSOR ONLY
Assessor Name
ASSESSOR’S FEEDBACK TO STUDENT
(include resubmission requirements and due date, if applicable)
Assessment Task Result (S = satisfactory; NS = not yet satisfactory) S NS
Formative Assessment Task 1A – 4 C ☐ ☐
Assessment Summative - Knowledge Activity - 1-7 ☐ ☐
Assessment Summative Performance Activity - 1 ☐ ☐
Re-Submission Feedback (if required)
Overall Assessor Comments:
Final assessment result: Resubmission result:
☐COMPETENT ☐ COMPETENT
☐ NOT YET COMPETENT ☐ NOT YET COMPETENT

Student Assessment Workbook
Assessor
Signature Date
Administration
Resulted VETtrak & tracking spreadsheet updated ACS & CJ scanned & saved Copy sent to student
Initial:
Date:
STUDENT
Instructions:
 Before you start your assessment task, please read the student declaration below
 All projects must be submitted with this attached cover sheet
 Projects submitted without this cover sheet or declaration completed, will be returned to the
student for resubmission
 Please keep a copy of your project. Your project will not be returned to you
Please submit your project by hard copy or email the project cover sheet with your project to Student
Declaration
I confirm: Yes No
I understand the assessment requirements to achieve competence. ☐ ☐
I am ready for assessment. ☐ ☐
I understand the appeals, complaints and grievance procedure (refer to Student
Handbook).
☐ ☐
(only complete if you have special needs). I have advised of my special needs and
any changes to the assessment process have been taken into consideration.
☐ ☐
The work in this project is my own work. I declare that this assessment item is my
own work unless otherwise acknowledged and referenced.
☐ ☐
I agree:
This assessment may be accessed by the government (Australian Skills Quality
Authority, Government Funding Agencies) or representatives chosen by Alana
Kaye Training (e.g. Trainers, Consultant, Industry Representatives) to review the
quality and marking of this assessment.
☐ ☐
I have read, understood and accept the above conditions of this assessment.
Signature: Date Submitted:
Cheating and plagiarism: All work submitted must be your own. If a Trainer suspects that you have
been involved in plagiarism, the matter will be referred to the Branch Manager or CEO. If two students
submit the same or very similar assessment both students will need to resubmit their assessment.

Student Assessment Workbook
This page has been left blank intentionally

Student Assessment Workbook
Created by: Alana Anderson Date:
Validated by: Date:
Modification history:
CHCCSM006 Provide case management supervision
This document comprises of 3 sections:
 Section One – Unit and Assessment Overview
 Section Two – Topics Covered
 Section Three – Assessment Tasks
Section One – Unit and Assessment Overview provides you with an overview of the knowledge
and skills that you need to demonstrate in the assessment tasks. The Unit and Assessment Overview
also provides you with information about the assessment conditions, the Assessor’s role, changes to
the assessment procedure that can be made to accommodate your needs and instructions to
students including how to submit your assessment tasks.
Section Two – Topics Coveredprovides you with an overview of the key topics covered during your
workshop. These topics are still covered in the workbook by distance-based learning students.
Section Three – Assessment Tasks consists of questions, case studies and work-based activities.
These tasks are used to demonstrate that you meet the requirements as detailed in Section One –
Unit and Assessment Overview

Student Assessment Workbook
SECTION ONE: UNIT AND ASSESSMENT OVERVIEW
Performance Evidence
This activity will enable you to demonstrate the following performance evidence:
 led and advised at least 2 case workers on a complex case, including
 providing direction, support, recommendations and advice
 promoting best practice
 monitoring case progress
Knowledge Evidence
The candidate must be able to demonstrate essential knowledge required to effectively complete
tasks outlined in elements and performance criteria of this unit, manage tasks and manage
contingencies in the context of the work role. This includes knowledge of:
 legal and ethical considerations relevant to case management supervision and how these are
applied in organisations and individual practice:
 duty of care
 mandatory reporting
 privacy, confidentiality and disclosure
 complaints
 codes of practice and ethics
 theory and practice of case management and supervision
 practice model of supervision
 own value base and belief system
 cultural competence
 culturally specific workers and how to access
 responsibilities and responses to client risks
Assessment Conditions
Skills must have been demonstrated in the workplace or in a simulated environment that reflects
workplace conditions. The following conditions must be met for this unit:
 use of suitable facilities, equipment and resources, including individualised case plans
 modelling of industry operating conditions, including:
 scenarios that reflect standard operating conditions and contingencies
 links to other local service agencies or organisations
 interactions with case workers
Additional reference material and research website
Your Assessor may be able to make adjustments to your assessment based on special needs you
may have or if you are a distance learning student.Please ask your Trainer if you feel that
modifications to this assessment are required.
Reasonable Adjustments
Your Assessor may be able to make adjustments to your assessment based on special needs you
may have or if you are a distance learning student. Please ask your Trainer if you feel that
modifications to this assessment are required.
Student Handbook
Please refer to Alana Kaye’s Student Handbook for information regarding:

Student Assessment Workbook
 Educational and Student Support Services
 Trainer Support
 Assessment Strategy
 Appeals, Complaints and Grievances Procedures
Role of the Trainer/Assessor
Your Trainer/Assessor will:
 answer any questions you might have about the assessment
 negotiate assessment activities if reasonable adjustment is required
 inform you of any variations to the assessment which may be required if you have any special
needs or if you are a distance-based learner
 assess your competency by making judgements about the evidenced presented in line with the
rules of evidence: validity, authenticity, currency and sufficiency
 give you feedback on the outcomes of the assessment process
 counsel you on the outcomes of the assessment including advising you of your right of appeal if
you disagree with the assessment decision
 help you address the work health and safety requirements of the assessment setting, if
appropriate.
Instructions for students
In order to successfully meet the requirements of this unit you are required to undertake all
assessment tasks. Each of these assessment tasks may have a series of activities or questions that
you are required to complete.
Please note that at Diploma level it is expected that the questions will be answered in a manner that
reflects significant understanding of the theory associated with the unit of competency. You are
required to elaborate upon the answer sufficiently articulating your understating of the underpinning
knowledge required for this unit of competency.
As a guide – each question will generally require 1 - 2 paragraphs to effectively address
requirements. In some cases, this may be more. If you, in the course of answering a question, rely
upon a text, document, webpage or other source of information, you must make reference to where
this information came from.
Feedback on your Assessment
Your Trainer will mark your assessment within 2 weeks of submission. Your Trainer will provide you
with feedback about your assessment. Your result foreach assessment task will either be:
 Satisfactory – you have successfully met the assessment task requirements, OR
 Not Satisfactory – you are not yet satisfactory.
If your result is ‘Not Satisfactory’ you will be given an opportunity to improve your assessment. Your
Trainer will inform you of the skill or knowledge gaps in your assessment. You will need to resubmit
your assessment with the corrections or redo the practical exercise until you achieve the ‘Satisfactory’
result. Any student who plagiarises or cheats will be given a ‘Not Satisfactory’ result and will be
required to resubmit their assessment again and may also be required to answer verbal questions.
Once you have completed both the Student Assessment Workbook and any other assessment
requirements for this unit, your results will be either:
 Competency Achieved – you passed OR
 Not Yet Competent.

Student Assessment Workbook
SECTION TWO: TOPICS COVERED
This unit describes the skills and knowledge to take a leadership role in the delivery of quality case
management. This includes disseminating information and providing advice on practice issues
relating to case management within the organisation.
Workers at this level work autonomously and are responsible for own outputs within broad but defined
organisation guidelines.
This unit applies to work in a range of health and community services contexts.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory
legislation, Australian/New Zealand standards and industry codes of practice.
SECTION THREE: ASSESSMENT TASKS
Before you commence this assessment, please read the student declaration on the front page. It is
important that you are ready for assessment and understand the assessment process. Please speak
with your Trainer if you have any questions.
Formative Assessment Task
Complete the following activities individually or in a group (as applicable to the specific
activity and the assessment environment).
Assessment Activity 1A
Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. Identify reasons for developing standards of practice.
The major reason for application of standard practices development is for that individual not
Performing well and nurses not do their task with proper manner. It directly influences overall
performance of health and community services department. On the basis of health and community
services they mainly consider this approach because when they develop new methods and practices
effective treatment they have to apply fix and specific standard.
Application of technical standard is most essential approach which improves healthcare
services, nurse’s performance, improvement in medical tools and many more.
2. What are accountability and autonomy?
Autonomy:
This term is basically refers to that every individual has freedom for their work. But this
method and approach is not suitable for every organization or services because it influence the
performance of overall services provider effectiveness.

Student Assessment Workbook
Accountability:
This is perfect and specific methods which identify exact result and identification of which
individual practices not develop effectiveness. So it’s clear that firstly generates autonomy where
individual has freedom and second one is accountability which analyse process and practices for
performance analysis of individual.
3. Describe potential standards of practice for your organisation.
Standard is helps to identification of suitable approaches which things are beneficial for
organization wealth, in health and community services professional prepares planning for their success
and identification of plan it improves services or not. On the basis of health care management
department set plan and provides information to nurse and recognize that application of new methods
is suitable and durable concept or not.
It very clear that fix standard can easily build by analysis of requires factors for organization
effective survives.
Assessment Activity 1B
Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. What is continuous improvement?
Continues improvement is suitable concept which refers to application and engagement of new
opportunities with effectiveness and application of new strategic planning. Health care services
department has considered to develop continues improvement in organization services activity because
it develops attraction towards with their services and individual develop their interest towards with
new things so they perform more effectively. But the only thing is tanning and motivating employees
for application of new method.
2. What does continuous improvement aim to achieve?
Continuous improvement aims to achieve are as follows,
Increase efficiency:
On the basis of health and community services it’s essential that their health care profession
develop some require and essential improvement in their work process. If they develop new methods

Student Assessment Workbook
and techniques in their medical services people develop their interest also it increases efficiency in
work process.
Increase quality:
Completion of perfect planning and health care department member applies new strategic
approaches it will definitely increase organization services quality, and it highly develops interest and
effectiveness in individual employee. Also when professional implement new strategy they reduces
extra expenses as well.
3. Select a continuous improvement strategy you could integrate into your work systems and
describe why you have chosen that particular strategy.
Application of plan-do-check-act strategy is effective and suitable approaches for proper
improvement expansion are as follows,
Plan: Fist and major step is develops suitable plan according to health care services their professional
identify which things are require and not require and prepares framework.
Do: Completion of planning next is implementing that when health and community service
professional provide guidance to their staff member they access their planning.
Check: Next activity is check which means staff member perform well or not, they provides effective
health services to patients or not and multiple require things.
Act: Lat one is analysis of overall activity, which means individual perform their task effectively and
new improvement provides good result or not.
Assessment Activity 1C
Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. What are the principles behind building a culture of continuous improvement?
It’s essential that when any organization or services provider implement develop improvement they
have to analyse customer requirements, discussion and develop idea from employee work worker, and
analyse that individual perform their task effectively or not. Health and community services provider
has responsible when they wants to develop improvement they have to consider multiple things like

Student Assessment Workbook
analysis of patients requirement, communicate with their nurses, staff member about changes, because
it influences overall organization culture.
2. Identify potential behaviours you can use to maintain best practice.
Situate perfect and right direction goal with strategic decision-making process is one of the best
practice for development of effective strategy. Health and community services provide mainly consider
perfect decision because it directly influences patient’s health. Nurses and other staff members have to
consider and implement this practice because of effectiveness development in business performance.
Professionals, senior staff member has responsible to set perfect direction for employee and
provides them information about how effectively individual perform their tasks.
3. Describe a framework for how you would implement appropriate training and development
strategies.
Application of training and development is one of the essential aspect when any organization
manager, owner wants to develop some improvement in their business performance. On the basis of
health and community services their professional and manger always believes in analyse that nurses
and other staff members perform their given task well or not.
Assessment Activity 1D
Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. What is reflective practice?
Reflective practice is effective approach which is prepares by any individual for analyse of their
individual work practices analysis that they perform their given task perfectly or not. Completion of this
activity individual find best solution and develop technical and methodological approaches for
improvement in their practices. Health services provider organization individual staff members
analyse their performance that they have potential and they effectively recover patient or not. If they
not performing well they individually develop some technical approaches.
2. What is involved in the process of reflective practice?
Major four aspects involves in process of reflection practice are as follows,

Student Assessment Workbook
Read:
This activity is includes to learn and analyse, new things and new approaches on the basis of
requirement. Like individual nurse wants to build their work efficiency, they have to learn new things
and recognize which changes essential for effective services provides.
Ask:
Completion of read individual has to ask and communicate with other that how they perform
same task. On the basis of example that nurse can easily ask to other that how patients recover fast.
Watch:
This means analyse multiple variable and select and watch correct things or methods for
improvement in their effectiveness.
Feel:
Last is feel which means individual reflect and feel when they develop changes they feel that
their given task they easily perform and effectively perform or not.
3. Identify strategies for your work in which you can use reflective practice.
Quality thinking and discuss experience, both the aspect is beneficial to identify individual performance
effectiveness improvement with their own thought process. Application of this overall process
individual can perfectly identify which things and methods are essential for performance improvement.
Assessment Activity 2A
Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. Describe the tasks that you would need to provide support, advice and direction in a supervisory
manner.
Analysis of multiple aspects of health and community services improvement it’s clear that
individual has responsibility to perform their task with application of methodology and technical
practices. Advice is to build performance within application of given direction. So last is direction
which means it’s clear that when nurses and staff member not perform according to given direction it
directly impacts on performance of overall organization.
2. Identify skills needed to provide support, advice and direction consistent with service and practice
standards.

Student Assessment Workbook
Leadership, communication, problem solving, risk management they are mainly includes for
effectiveness expansion in new services development with analysis of multiple aspects. They are
essential approaches for identification of problem and their solution of health and community services
improvement.
Assessment Activity 2B
Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. What are the requirements of a case management plan?
Case management plan is all above planning, implementing, coordinating, evaluating and services
for client satisfaction and human needs analysis. This plan is beneficial approach for improvement in
health services and analysis of factors which requires for patients health improvement because they
mainly consider patients health is first priority.
2. What are the indicators of a good case management plan?
Indicators of good case management plans includes patients safety, efficiently use of health care
resources, health outcomes and many more. Application of this management plan health and
community services providers generates effectiveness in their services because of identification of
individual indicator.
So knowledge about every aspect nurses and health professional can easily analyse that which type
of problems human faces and how to resolve problems.
3. Describe how a client’s needs may change according to evidence based action?
A Client’s need change is very normal concept and it highly impacts by the other organization
effective and new services. So on the basis of changes in requirement health and community services
provider has to analyse first that which type of service’s can satisfy them. Analysis and research about
patient requirement and provide them timely services is essential aspect.
Assessment Activity 2C
Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).

Student Assessment Workbook
1. What aspects should be considered when arranging casework consultation?
Client faces many challenges and they suffer from illness and many physical and mental health
problems. Casework consultation management analyse human needs very fast, because they know
about client’s needs and expectation from health services.
2. How can workers ensure maximum effectiveness when working on casework consultation?
It very clear aspect that when case work consultant analyse each and every aspect of patients
requirement and human need they develop their overall planning on the basis of research and before
they provides information that this type of methods, strategy and application require for effectiveness
expansion of worker.
Assessment Activity 2D
Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. Identify methods you can contact culturally specific workers.
Maintain etiquette, communicate and describe task with simple manner, specific and clear
information, listen to worker problems and analyse solutions and many more aspects includes in
effective cultural activity of worker. It’s essential approach which influences the performance of
worker so it’s essential that health professional and experts provides effective information to their staff
members.
2. Identify advantages and disadvantages for each of the groups/workers you have chosen.
Advantages of health services provider staff members perform their task effectively, so it’s
essential that individual consider their case management approaches for their performance influences.
Disadvantage is that some time people not perform their given task effectively so it generates conflicts
and risk.
Assessment Activity 2E

Student Assessment Workbook
1. Identify an example of specialist practice knowledge and describe how it can be applied in the
workplace.
Effective and polite communication has power to resolve multiple things so it’s essential that
individual consider this approach for their growth and development of worker performance as well as
they develop more efficiency for patient recovery.
2. What does effective supervision of workers involve?
Impressive supervision of worker highly influences their performance but some time it develops
threats as well, when senior department develop higher pressure on their worker. So it’s important that
development of effective work force and their performance and engagement with organization is most
suitable approach.
Assessment Activity 2F
Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. What legislative provisions does your organisation have to abide by?
Application of legislation provision improves the quality of performance. And it mainly prepares
for the business effectiveness expansion risk employee law, consumer laws and intellectual property
laws. So consideration of laws is important term because it is the only aspect so worker perform their
perfectly, influence consumer satisfaction and if they have any issues they can resolve problems very
easier manner.
2. What responsibilities does your organisation have in regards to complaints?
Organization professional and owner has to consider approaches for staff member and provides
them clear guidance about every aspect and implement discussion as well because they also have ideas
and new application for effective case management expansion.
Assessment Activity 3A
Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. When analysing case management plans, what are the important aspects of goal setting?

Student Assessment Workbook
Case management plans is one of the best approach for goal setting, on the basis of health services
they case management firstly consider patient need completion. Professional of health services decide
that they analyse factor which influence performance of patients and apply methods, proper planning
for their staff member who mainly provides survives to patients on regular basis.
2. What factors should you look out for when analysing goals?
Goal setting is only essential because of human need completion and individual patient recovery
rate influences. It clear to identified that every individual has responsible to develop effective things
when they decide goal and goal setting should be perfectly develops by many people engagement its
essential health services organization not consider nurses idea and other staff member ideas.
Assessment Activity 3B
Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. Identify the key stakeholders for your organisation.
Patients, doctors, nurses, experts and many more are major stakeholder of health and community
services. Patients or clients require good services from organization and doctors, nurses and experts
provides services to patient so they plays major role for effective health care organization expansion
and improvement their reputation as well.
2. What factors should you consider when collecting information from stakeholders?
Health professional and nurses are major essential aspect of health care organization its essential
that they applies effective approaches in their work process so knowledge about this aspect its import
at that medical professional provides and guidance for effective work development.
Assessment Activity 3C
Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
What can you do when updating workers to ensure they are up to date on changes?
Evaluation and application of new mythology and identification of worker performance its
easier to develop new plan and provides them motivation and tanning and major part is discuss with
them about new changes if they have any idea for effective development or workforces its beneficial

Student Assessment Workbook
aspect. Health and community services provider has to consider polite manner for effectively
development of new things.
Assessment Activity 3D
Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. What factors of monitoring should be considered in case plans?
The factors which can be included to monitor the case plan involve the interaction to the
stakeholders. As for the health consideration involvement of the various stakeholder can share their
opinion to increase the efficiency or to improve the strategy for plan if needed. Time, cost monitoring
also plays an important role as measuring the plan can give the desired result on time, also it give the
analysis to the health care professional to carefully invest in the project to reduce any financial loss.
2. Identify reasons case plans may need to be changed.
If the strategies does not work for the case plan then it needed to change. If there is any issues occur as
in implementation of the plan or resources required for the plan then the communication with the
stakeholders case managers can help to resolve the problem. It required critical thinking about how
specific strategy can be effective for the plan. It will involve the cooperation of everyone as for the
health care there must be effective communication so it will allow everyone to share their opinion to
make desire changes in the plan.
Assessment Activity 3E
Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
What should you consider when communicating implemented stakeholder strategies?
Transparency, accuracy and the effective communication or interaction required so that stakeholder
can show their active participation in the plan. For the health care organization they must need to
communicate with their stakeholder there should be transparency so that stakeholder can suggest the
strategies also it will allow them to give effective feedback so that changes can be made to implement
for the plan.

Student Assessment Workbook
Assessment Activity 3F
Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. Identify situations with a potentially high risk factor.
For the risk case manager in the health care organization must need to deal the families and individuals
by involving the social and psychological factors. There will be chance as the client does not agree
with the strategy or case manager will not be able to effectively serve the client. Situation can be arise
as the client tries to quit the alcohol but if they found difficulty in this situation can be bad for the case
manager as there are more chance they might have to face the frustration of client.
2. What factors should you consider when deciding whether to escalate an issue?
The factors should be that case manager should proceed with all the plan strategies to avoid critical
situations. Case manager must involve the policies which have the statement for the staff protection.
To give the trainings to the staff to deal with the aggressive clients or to learn the techniques and
strategies to resolve the conflicts.
Assessment Activity 4A
Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. Identify sources you can use to establish benchmarks.
Benchmark improve the efficiency and quality of the healthcare services, this will include the
sustainable effort to track the results. The sources for the benchmarks could be regulatory guidance,
organizational mission statements, case standards of local and national. Employees and management
interactions, client waiting time, satisfaction of the client. These are the following sources for
developing benchmarks.
2. What methods can you use to measure practice?
It will allow to know the process evaluation of the strategy to achieve the desired outcomes
it will give the analysis how workers are effectively doing their work to enhance the productivity. One
method can be to update the employee log regularly. This data must be comparable with the

Student Assessment Workbook
benchmarks for the qualitative data. As staff log includes the detail of the client so that it will be easier
for the case manager to deal with the clients.
3. What key areas should you include in evaluation of your work?
For the evaluation of the work the methods should include as to look into the activities of the case
manager. To look into their logs or to conduct interview or discussion with the case manager, with
clients or their family all the activities in which case manager is involved. Or to view the
organizational data to access the detail as to whom case manager is contacted and so on.
Assessment Activity 4B
Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. Identify potential areas to consider for improvement.
To consider the area for the improvement would be to asses the self performance which can give the
analysis to improve the weakness area so that effective work can be carried out. To take part in the
organisational activities as to view the reports as to share the opinion or to give the recommendation to
the case manager to drive the changes if needed, or to take part in the team work to increase the
knowledge by sharing the information with other colleagues.
2. Identify opportunities you can use for development.
After identifying the opportunities it is important to evaluate the performance for the development to
give the positive impact on the work performance. The strategies and policies can be used to
communicate with others as to ask others about the system and infrastructure. It also involves as
training methods to increase the knowledge and skills, proper mentoring, to interact with colleagues to
get the recommendation or feedbacks to improve the area which needed changes.
Assessment Activity 4C
Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. Identify situations which may require escalation.
The situations which required the escalation should be sometimes there is a essential requirement for
the answer of question, as such conflict also needed the consonance from someone to understand

Student Assessment Workbook
the huge way of program. Escalation helps the management team about the potential risk which might
occurred in the future so that they consider the factors to resolve the issues.
2. What methods or procedures should you follow to make sure the process runs as smoothly as
possible?
Connection with other department in order to run the process smoothly as deliver of message from
each department can help the process to run effectively. Proceed to develop a team so that they can
also shares their views and opinions to make changes in the project. There should be clear
transparency in each stage so that there will be no ambiguity in the process and everyone shares
their equal cooperation. To document the escalating factors will assist to complete the project
effectively. Documentation will also enable the case manager to resolve any kind of issue which occur
in the process.

Student Assessment Workbook
Summative Assessment – Knowledge Activity
The summative assessments are the major activities designed to assess your skills, knowledge and
performance, as required to show competency in this unit. These activities should be completed
after finishing the Learner Guide.You should complete these as stated below and as instructed by
your trainer/assessor.
Summative Assessment: Knowledge Activity (Q & A)
Answer each question in as much detail as possible, considering your organisational requirements.
1. Produce an essay explaining how ONE of the following is applied within your organisation and
throughout your professional practice:
 Duty of care
 Mandatory reporting procedures
 Privacy, confidentiality, and disclosure
 Complaints procedures
 Codes of practice and ethics.
Duty of the care include the certain actions which are required for the every staff of the health care
organisation to take certain actions to provide care to their patients. Also they must have to ensure
that there should be no harm to the patients.
2. What is the importance of reflective practice?
Present your answer in words. You may refer to specific examples where possible.
It is important for the staff to provide report of the patients so that treatment can be done for the
patients. Staffs are mandated by the law to provide report the senior authorities.
It is the responsibility of the health care staff to keep the records of each patient confidential, to follow
the law as to protect the privacy of individual.
3. Drawing on your own knowledge, as well as the Learner Guide provided, outline the practice
model of supervision that you follow within your workplace. Where this is not applicable, outline a
practice model of supervision that you are familiar with.
For the health care organisation integrated practice model is suitable as some of the heath care
professional consider themselves as a eclectic, integrating the several process for the consistent
practice. This model is aimed to implement the therapeutic approach while other models aims to
implement the theoretical approach.
4. In small groups, discuss and produce a list of personal values or beliefs which may affect your
working practice both positively and negatively, and produce a written document explaining how
they affect this.
Each person within the group should contribute one positive and one negative personal value or
belief.

Student Assessment Workbook
Personal belief will guide to carry out the work effectively. As goal oriented person can only focus on
their work to accomplished their goals. But for the goal oriented colleagues they only focus on their
work which influence their relation with other colleagues.
5. Identify four different behaviours or beliefs which will contribute to the cultural competence within
an organisation.
Four different believes could be the attitude, behaviour, knowledge and skills. As for the health care
organisation if the employee have different background then other colleagues also need to cooperate
with them for their better work so that it will reflect as a good culture in company. Other employee
needs to make them feel comfortable so that they do not feel conscious and carry out their work
effectively.
6. Outline the policies in place for accessing advice from culturally specific workers within your
workplace.
The policies could be to decide a clear vision which include the identification of certain aim of the
organisation so that they can use approaches to deal with the employees.
To implement the good environment in the organisation so that there will be effective
communication so each employee's will allow to share their opinions.
Interact with the each employee as manager need to communicate with each employee so that
they feel motivated towards their work and they can complete their work productively.
7. Identify how you would respond to ONE of the following potential risks:
 Relatives and carers
 Clients with mental health problems
 Working alone
 Clients with a history of drug or alcohol abuse
 Inexperienced staff.
As for the health care organisation employee need to carefully attend their patient as to deal with the
mental health patient they need to sit quietly and to listen their opinions also give them condolence or
to play with them. By playing mind games can relax them so the employee need to take care of the
mental patient very calmly so that they can't get offended.
Summative Assessment:Performance Activity
Answer the activity in as much detail as possible, considering your organisational requirements.
1. Assist TWO workers on complex cases which differ in nature. Produce a self-assessment
reflecting on your performance and the process of leading and advising each case. Within each
self-assessment, your assessor will be looking for evidence that you have:
 Provided direction, support, recommendations and advice
 Promoted the best practice
 Monitored the progress of the cases.
The format of the self-assessment may be however best for you but should be understandable to
others and presented clearly and concisely.
You will then have a meeting with your instructor to discuss the process of your self-assessment.

Student Assessment Workbook
If I am the in charge to take care of the patient who consume excessive alcohol. As a nursing staff
I go for the activities so that alcoholic patient can't get offended. I would go for talk with them or to
know the reason behind their problem, I also go for developing a good relation so that the patient can
rely or take the medicines to cure their problem. I also go for communicating with their family or to
give them advice to support their child or to take care of them so that patient will not fall again in bad
company. I will proceed to conduct such activities so that patient will recover from their problem.
END OF ASSESSMENT WORKBOOK