Business Operations and Management: A Case Study of TESCO

This case study explores the meaning of business operations, main functions of business operations and management, and evaluates TESCO's operational management decisions.

Case Study

Table of Contents
INTRODUCTION......................................................................................................................3
MAIN BODY.............................................................................................................................3
Explanation of the meaning of business operations...............................................................3
Main function of the business operations and management..................................................4
Brief description of the company...........................................................................................6
An evaluation of the company’s operational management decision......................................6
CONCLUSION..........................................................................................................................7
REFERENCES...........................................................................................................................9

INTRODUCTION
The management and operations of the business is including monitoring and
evaluation of all the activities related to the business process for enhancing the efficiency
production and distribution commodities of the business (Cheng, Tsang and Chung, 2019). In
other words operations and management is the special branch in an organisation that manage
and evaluate the daily activities in context of smooth, efficient and effective manner to run
the organisation and achieve the objectives. These department help in handling the issues
related to the other department like legal, marketing etc. For this assignment the chosen
company is TESCO, a multi-national retailer and groceries company, founded in 1919 by
Jack Cohen. Headquarter is in Welwyn garden city, UK. This assignment includes meaning
of business operations, main functions of the business operation and management.
Description of the chosen company and in last evaluation of the business operations and
management decisions within the organisations.
MAIN BODY
Explanation of the meaning of business operations
Business operations means completing all the operations which are important for
running the business in daily life and earning profit on that operations and activities. It can be
explain as including all those activities in which a business is engaged to enhance the values
and efficiency of the company to earning profit is actually known as the business operations
of the company. It includes the task which have to be performed by the company to reach the
desired objectives of the company. And whenever two or more business operations activities
are engaged than more efforts are puts and values are created to get the large market share to
enhance the successful and favourable outcomes in the market. These operations are work to
generate efficient profit and revenue for the consent of the owner and the other stakeholders
of the company. All activities need to daily and continuous inspection and improvement so
that efficiency is increased in the company. In order to achieve all the targets company has to
perform some actions which are explained below:
 Control and measure the performance: The work for measuring and controlling of
the performance are started from the setting-up the goals for the company. It means
that company should develop the achievable objectives with clear targets
(Christensen, Bartman and Van Bever, 2016). Once the objectives are identified than

the measurement of the performance can be evaluate easily. It will help the company
to prevent the issues and challenges within the company.
 Updates with the trends and development: The macro environment of the company
is changing with the rapid nature. So as to update with the external environment the
company must be regulated with the current trends and development. Trends related
to the innovations, laws and change in federal system and economy in the economy. It
is important to be an updates services as it help in finding out the new ways which are
more efficient in the operations.
 Streamline all the process in the organisation: The business need to be updated
with the latest scenario. For these company used to innovative and invention, and they
have to be very attentive and should conduct regular research (Deep, 2019). This will
help to enable the company to work more effectively and help in increase the
productivity. These enhance the operational activities and increase the sales of the
company and improve the brand image in the market.
Main function of the business operations and management
Business operations and management have play an important functions of the
company that are performed on the daily basis. It relates to the various important functions
that are responsible to create, promote and deliver the products in the market. In the
company, the activities are performed with the purpose of the business to earn the money as
well as the business to running the business in the market. In the references to TESCO, the
main function of the business operations are:
 Accounting: It is an important function of the TESCO, which includes the financial
transaction and daily records of the company that arises on the daily business. Process
of accounting activities are included summarising, analysing and addition of the
business transection which are actually helpful for making the budget, controlling
financial activities, preventing errors and omission, controlling the expenses of the
business and so on. In the TESCO, the main function is to maintain the data, making
journals and ledger, preparing P&L a/c for the financial year. As all these statement
help the company to make decisions skilfully.
 Finance: Another important function is to arranging the finance for utilising the
financial activities which are required for the basic activities in the company. Finance
department work for the resource planning along with the providing funds to different
department for the business expansion. It related to acquiring addition to conserving

the funds to meet the activities to acquire the business objectives. In TESCO,
activities related to the raising financial capital, safeguarding the company’s assets,
budgeting and tax compliance (Glover and Kusterer, 2016). Furthermore it includes
the internal auditing, cost prevention activities, more investment opportunities,
sourcing the long and short term funds in the company.
 Sales: It is a very important function of the business operations as it is responsible for
the smoothing the process in the business, making the research activities successful
and making effective nature in the sales department. The main activities are related to
planning and implanting that planning in the field to sustain the possibilities of
boosting the sales in term of getting positive result and make the profit for the
company. And this can be done by the providing proper training to the employees,
giving training to the field employees who are directly get the connection with the
customers, evaluating the result and make needed correction in the employee’s
performance. In TESCO, sales function requires to identifying the customers,
promoting products, selling and follow up with the effective customers who are
actually loyal to the business.
 Production and Operations: This is the function of business operations and
management, which main task is to produce the products according to the market
research and demand and wants of the customers (Muller, 2019). It help the company
to make the customers satisfied by operating the needed products and services in the
market.in the TESCO, the department involve the activities like handling the raw
material, make them in the final products as well as completing the feedback of the
customers related to the products and services of the company. It also includes set of
defined and planned equipment related to the input and output of the products.
 Management: This is the function which relates to the overall relation of the
business, it includes the management in between the people and effective resources of
the company to reach the goal and objectives of the company. It can be done by the
proper planning, organising and controlling of the activities and people also (Wolniak,
2019). They will take care about the efficiency of the employees as they are
completing their responsibilities which are assigned to them by the top management
or not. In the context of TESCO, their management team will perform the task
includes, planning the work for the upcoming events and projects, organising the
work in a specified manner so that the target will achieve with the ease of doing in
full of efficiency and effectively. Furthermore, the included activities are the part of

management functions includes delegation, training, changing pattern of the
environment and employees appraisal all functions are done by the TESCO,
management team, in response to generating the income.
Brief description of the company
Tesco is the British supermarket which was founded in 1919 in UK and they are one of the
largest retailers in the world (Neelankavil, 2015). They are the third biggest retailer in the
world and the largest retailer to give the employment to the people. They have more than
4500 stores in the world and have more tam 500000 employees. They have more than 5 brand
F&F, Premier, One stop, Booker, etc. and are having better products for increasing the
behaviour of employees in the organisation. It sells food and non - food products and has
large products that are durable and have good quality. The products of Tesco are in
supermarket and they are increasing the benefits of the organisation. The management of the
organisation are increasing the strategies to manage the resources and they are helping the
employees Tesco is the retail store that are having stores in different countries. They are
helping the employees in making strategies for the success of the organisation and they are
having employment they are in supermarket, extra, superstore, metro, etc. The most
important factor for the success of the organisation is the private labels and they are making
them increase the benefits of the organisation. The employees are important for the
organisation and they make the strategies to improve the performance and they give better
services to employees so that they make the customers increase the benefit (Youcai, 2015).
The strategies of Tesco are to provide good quality products and services to customers and
they are having promotional activities which are making them successful. The most important
factor for the organisation is that they are making the goods and services and giving at
affordable prices and they are reducing the cost. The performance of the organisation is
important for the success and they are making strategies to give good products and services to
the customers
An evaluation of the company’s operational management decision
Operational management decisions are done by the managers of the company for
ensuring the working to attain the objectives and aims. In the TESCO, different decisions are
taken by the operational management for accomplishing the objectives of the business.
 Production: It is all about the combining the material of raw material into finished
goods that can be used by the consumers easily. It make the outputs which are create

individually and evaluate the values of the products. And as the TESCO, a multi-
national company acquiring the large scale production at the large scale
(Sahebjamnia, Torabi and Mansouri, 2015). And they are expanding their business in
the groceries items for the middle income customers. They are using differentiate
strategies, production managers tries to produce different product in different lines
which makes the different competitors. Furthermore, by using quality strategies and
sale their goods and services at high and low qualities.
 Supply chain: It is a networking chain which make the networks from the suppliers
for the production and for selling with the customers. In the TESCO, approx. 3000
active suppliers and wide range of customers in the worldwide market. The manager
of Tesco, entitled to make the decision regarding the supply chain of the company.
 Logistic & location strategies: This department is deals with the geographical
repositioning of the unproductive goods in the manner to become more effective
growth of the company. In the Tesco, the department operates the works related to the
inventory management, warehousing, transportation and packaging the products.
 Quality control and HR: Decision regarding the Quality control and HR, help the
company to get the effective work and prevent the hurdles and challenges which are
faces by the company. For this the Tesco manager use the different decisions and
inspection is done by the continuous basis to evaluate the customer’s satisfaction
report. Quality controlled is checked by the inspection, quality is checked of the
finished product and the equipment which is used by the employees (Wojdyłło, 2017).
All these analysis the benefits to the company for the future growth of the respected
company.
With the help of these operational decisions, in the TESCO, performance can be
evaluated by the top management and the employees work more hard to attain the objectives
of the company. On the continuous evaluation and controlling actions delay in the work are
reduced and achievements are done easily.
CONCLUSION
From the above report it is concluded that business operations and management
activities are done by the company to attain the profits. And this report also explain the
meaning of business operations and functions are accounting, finance, sales, marketing and
production. To understand this functions properly help the stability of the profit and as well
as the enterprises to make a position in the market. Various decisions are also framed by the

organisation to in context of production, supply chain, logistic and location strategies, quality
control and HR to attained the desired objective of the company and make the profit.

REFERENCES
Books and Journals
Cheng, Y. S., Tsang, K. P. and Chung, M. K., 2019. State ownership, policy missions and
commercial operation–A case study of the Agricultural Bank of China. The Chinese
Economy. 52(2). pp.142-154.
Christensen, C. M., Bartman, T. and Van Bever, D., 2016. The hard truth about business
model innovation. MIT Sloan Management Review. 58(1). p.31.
Deep, M. D., 2019. Internship Report On Credit Operation Management of IDLC Finance
Limited.
Glover, D. and Kusterer, K., 2016. Small farmers, big business: contract farming and rural
development. Springer.
Muller, M., 2019. Essentials of inventory management. HarperCollins Leadership.
Neelankavil, J. P., 2015. International business research. Routledge.
Sahebjamnia, N., Torabi, S. A. and Mansouri, S. A., 2015. Integrated business continuity and
disaster recovery planning: Towards organizational resilience. European Journal of
Operational Research. 242(1). pp.261-273.
Wojdyłło, M., 2017. The Role of Diversity Management in the Operation of an
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Wolniak, R., 2019. Operation manager and its role in the enterprise. Production Engineering
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Youcai, S. U. N., 2015. The inspirations from the management system of french railway for
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