Case Study Analysis

Running head: CASE STUDY ANALYSIS
CASE STUDY ANALYSIS
Name of Student
Name of the University
Author Note

1CASE STUDY ANALYSIS
Response to question 1:
In case of service industry, the people I can call for my help are the HR professional, my
immediate superior and my colleagues. This is so because the HR can help to solve issues which
I cannot disclose with everyone in the office, my immediate superior will know about my present
scenario so they can help me and my colleagues can also help in and give me support if I face
any workplace issues such as discrimination and others.
Response to question 2:
It may also arise because of cultural differences such that a same event can be perceived
in two different ways because of cultural differences. In order to resolve the same it is important
to have free communication between the two parties involved (Xavier 2018). Feedback can be
taken from both the parties through open communication with each other and if the matter is
serious a third person may be engaged who may be appointed by the company is even by the
government.
Response to question 3:
Loss of productivity, increased employees turnover, lack of trust, de-motivation, anger
and others are some of the signs which shows that conflict may arise in the organization due to
various reasons such as the employee may not be getting fair wages and others (Uike and Gupta
2017).
Response to question 4:
Various acts have been implemented by the government in order to provide equal
opportunities in the organization and for fair payment of wages such as the fair pay act and the
equality act 2010. These may have an impact on the relationship between the employees and the

2CASE STUDY ANALYSIS
employer because what is fair for the employees may not be fair for the employers. Due the
existence of various acts therefore there may be impact on organizational relationship.
Response to question 5:
Individualism vs. Collectivism is a cultural dimension as per Hofstede. According to this
cultural dimension people who represent collectivism cannot take criticism in front of others and
so the while talking to people belonging to this culture it is important to criticize them in or to
give them feedbacks in private.
Response to question 6:
In case of poor performance, training can be given to the employees such that they can
acquire new skills with which they can carry out their work (Ilie 2019). Conflict resolution
methods can be used in order to solve their conflicts because poor performance occurs due to
conflicts. These methods can meet the organizational requirement through the formulation of
various HR policy related to the same.
Response to question 7:
One of the main problems of poor work relationship arises due to inter-cultural
communication. People belonging to different cultural background have different communication
language that causes a communication barrier and may lead to misunderstandings in the
organization. Some people in organization are insensitive to the other people’s culture and
religion this sometimes also leads to workplace conflicts. Such conflicts negatively affect the
organizational performance.