Case Study Analysis

This Case Study Analysis examines the management style and external environment of a refrigerator production plant. It discusses the key issues faced by the plant manager and provides recommendations for addressing them. The analysis also includes a PESTEL analysis of the external factors affecting the company.

Running head: CASE STUDY ANALYSIS
Case Study Analysis
Name of the Student
Name of the University
Author Notes:

1CASE STUDY ANALYSIS
Table of Contents
Introduction......................................................................................................................................3
Key issues........................................................................................................................................3
Discussion........................................................................................................................................3
Conclusion and Recommendation...................................................................................................7
REFERENCES................................................................................................................................8

2CASE STUDY ANALYSIS
Executive summary
Frank Peichowski was faced with an issue of a highly competitive market and the only to tackle
the competition was through price. Thus, a measure to tackle the price was discovered. The
method was hiring temporary employees from a Somali labour union. Even if several
accommodations were made, the regular rituals that they had to carry out posed problems to the
operations. The aim of the paper is to identify the style of management applied by Frank
Peichowski and assess the external environment for the operations of the company. Finally
recommendations have been made to mitigate the evident issues.

3CASE STUDY ANALYSIS
Introduction
The plant manager of a refrigerator production plant, Frank Peichowski was operating in the
electrical appliance industry which was highly competitive. There were various companies who
established themselves in the industry and the only base for competition apart from innovation
was price. It was identified by the latter that the consumers were intelligent and did their research
before entering the market that was highly competitive. Hence the manager was one looking for
opportunities to curtail the cost as a result of which he decided to engage a group of workers with
the help of Halima Adana who was the spokesperson for the Somali Workers union. All of the
workers were Muslims as a result of which accommodations were made. However as a result of
some ritual that they carried out, it posed problems to the operations. The aim of the paper is to
adjudge the efficacy of the manager, assess the external environment for operations of the
company.
Key issues
Following are the key issues that were detected;
1. Price competition in the industry that the company was operating in.
2. Lack of cheap labour.
3. Problem associated with the sunset prayer of all the line workers that would vacate the
line and half the productivity of the plant.
Discussion
Frank Peichowski was the manager who was responsible for changing the processes with the
organisation with the help of strategic activities that the latter was carrying out in the

4CASE STUDY ANALYSIS
organisation that the company was operating in. Hence, the role of the manger was similar to that
of a line managers. It is the role of first in line manager to communicate the issue that arise in a
certain department of the organisation to the middle and the top level management of the
organisation (Alfes et al., 2013). Thus, it can be said that the first line manager is the voice of the
department that is responsible for carrying out the responsibilities associated with a certain
department of the organisation (Gilbert, Winne & Sels, 2011). It the role of the first in line
manager to communicate to the employee of the organisation as well as the mangers and
executive who are directly above the manager. Improvement of the process is one of the key
roles of the line manger along with the fact that the latter is responsible for moulding and
influencing the policies that might affect the employees (Nehles, Riemsdijk & Looise, 2013).
Furthermore, the line manager is the authority who is responsible for maintaining smooth
operations in the concerned department of the organisation. Frank Peichowski was responsible
for solving the issues that were related to the price of the services and the products that the
consumers were subject to. Moreover, the latter had the ability to influence the activities that
were being carried out in the organisation and that is what the latter carried out by changing the
food that was served in the canteen of the plant. Furthermore, he also helped in coping with the
needs that were associated with the people of the culture that they were serving. The aim of the
manger was to provide a favourable culture inside the organisation as a result of which the
temporary employee would be able to feel at home at the place that they are working. Although
the aim of the manager was to reduce the price that the organisation spends behind labour.
However, it was rightfully identified by the manger that favourable culture within the
organisation was an aspect that contributes to the performance of employee in the workplace
(Speroff et al., 2010). Thus, it was the role of the management of the company to provide a

5CASE STUDY ANALYSIS
favourable atmosphere for working that would result in high performance outcomes from the
part of the employees as it would help in achieving the goals of the management and the goals of
the company as a whole.
The external environment where the company was operating influenced the decisions that were
being carried out by the employees (Yüksel, 2012). Hence, is important to adjudge the external
environment for the operation of the company. Same has been carried out with the help of
PESTEL analysis.
Political factors: The country has a political environment that is deemed to be safe and stable
(Hicks & Ison, 2011). The human rights policies of the country have been subject to criticism as
a result of which the awareness regarding the same has risen considerably in the current time.
Economic factors: The economy of the country is deemed to be economically blooming. The
GDP of the country has been rising favourably and thus it has been attracting FDI. Furthermore,
the service sectors of the country is large which is the reason behind the fact that the country has
been able to provide employment opportunities to people in the country (Brady et al., 2012).
Furthermore, the international trade policies favour imports and exports with the help of
favourable import and export rates.
Social factors: The country as a whole is reputed for the fact that the people of the country are
highly friendly. The country consists of people from different culture, making the country
famous as a multicultural spot (Forrest, Lean & Dunn, 2016). Various languages are spoken in
the country and the increase in opportunities for quality education has been attracting students
from various parts of the worlds to come and study in Australia. There is considerable amount of
concern that the people of the country have for each other and even though hierarchy exists in

6CASE STUDY ANALYSIS
the county, it does not affect the communication between people of different cultures. The
literacy rate is considerably going up in the country.
Technological factors: The Company has favourable attitudes towards innovation with high
sum of money that is being invested in research and development for catering to the needs of
innovation that is being carried out in the country. Technological innovation is the country is
evident and the country has been responsible for innovations such as the refrigerator, Wi-Fi,
antivirus software and many other forms of innovations.
Environmental factors: There is considerable amount of awareness that the country has against
the degradation of environment. There are various organisations that have been established in the
country for the protection of the wide range of flora and fauna of the country (Whiteman et al.,
2015). The country has wide coast and aquatic life as a result of which the country attracts a lot
of tourist inward to the country. Thus various international, national and state policies have been
implemented for the protection of the abiotic factors.
Legal factors: There is availability of various legal factors of the internal operations of the
country are influenced by. There are laws for the protection for the intellectual properties such as
patent and copyrights (Durette, 2018). Furthermore, there is availability of laws such as laws for
protection of labour, laws for favourable trade and consumer protection laws.
Hence the external environment for the operation of the country implies that there is high amount
of innovation that is being carried out in the company as a result of which the competition in the
electronic appliances industry is rising. Furthermore, the social attitudes of the country justifies
that appreciation of labour from Somali along with the favourable for the protection of the latter.

7CASE STUDY ANALYSIS
There are management functions that have been propounded by Henry Fayol, which are to be
followed to ensure that the management and the organisation is performing effectively
(Mahmood, Basharat & Bashir, 2012). The principle of subordination of individual interest and
that of Esprit de Corps is being followed. Favourable changes in the nature of operation and
accommodation prove that the above principles are being followed.
Conclusion and Recommendation
On a concluding note, it can be said that favourable activities are being carried out by the
manager of the organisation that proves that the latter has considerable amount of concern for the
wellbeing of the workers and that for the achievement of the goals of the management and the
company as a whole. However, problems are being faced in the form of the sunset prayers that
the whole group of line workers have to perform at the same time. The following can be
recommended in order to curtail the scope of the problem;
 To discuss the issue with the line workers and ask for recommendations with smooth
communication.
 To extend accommodate the same by extending additional half of an hour in their duty
time.
 Use biometric systems and make accommodation for praying outside the biometric pass.
 Engage with different labour unions and include people from different cultural
backgrounds so that the line is not left completely vacated during prayers.

8CASE STUDY ANALYSIS
REFERENCES
Alfes, K., Truss, C., Soane, E. C., Rees, C., & Gatenby, M. (2013). The relationship between line
manager behavior, perceived HRM practices, and individual performance: Examining the
mediating role of engagement. Human resource management, 52(6), 839-859.
Bos‐Nehles, A. C., Van Riemsdijk, M. J., & Kees Looise, J. (2013). Employee perceptions of
line management performance: applying the AMO theory to explain the effectiveness of
line managers' HRM implementation. Human resource management, 52(6), 861-877.
Brady, S., Norris, J. M., Kelman, M., & Ward, M. P. (2012). Canine parvovirus in Australia: the
role of socio-economic factors in disease clusters. The Veterinary Journal, 193(2), 522-
528.
Durette, M. (2018). Indigenous legal rights to freshwater: Australia in the international context.
Canberra, ACT: Centre for Aboriginal Economic Policy Research, Research School of
Social Sciences, College of Arts & Social Sciences, The Australian National University.
Forrest, J., Lean, G., & Dunn, K. (2016). Challenging racism through schools: teacher attitudes
to cultural diversity and multicultural education in Sydney, Australia. Race Ethnicity and
Education, 19(3), 618-638.
Gilbert, C., De Winne, S., & Sels, L. (2011). The influence of line managers and HR department
on employees' affective commitment. The International Journal of Human Resource
Management, 22(8), 1618-1637.
Hicks, J., & Ison, N. (2011). Community-owned renewable energy (CRE): Opportunities for
rural Australia. Rural Society, 20(3), 244-255.

9CASE STUDY ANALYSIS
Mahmood, Z., Basharat, M., & Bashir, Z. (2012). Review of Classical Management
Theories. International journal of social sciences & education, 2(1).
Speroff, T., Nwosu, S., Greevy, R., Weinger, M. B., Talbot, T. R., Wall, R. J., ... & Englebright,
J. (2010). Organisational culture: variation across hospitals and connection to patient
safety climate. BMJ Quality & Safety, 19(6), 592-596.
Whiteman, D. C., Webb, P. M., Green, A. C., Neale, R. E., Fritschi, L., Bain, C. J., ... &
Pandeya, N. (2015). Cancers in Australia in 2010 attributable to modifiable factors:
summary and conclusions. Australian and New Zealand journal of public health, 39(5),
477-484.
Yüksel, I. (2012). Developing a multi-criteria decision making model for PESTEL
analysis. International Journal of Business and Management, 7(24), 52.