Case Study Analysis of Tesco
Added on 2020-07-23
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CASE STUDY ANALYSIS0
Executive SummaryThe case study starts with the background and profile of Tesco, which has been chosen as thecompany. The case study focuses on the issue about violating customer privacy. The exposure ofexcessive information to the employees of the company has lead to the tracking of the activity ofa female journalist. The purpose of the case analysis has been briefly described proceeding withstructure of the company and the key scandals. The study on Mate Reality Kicks back furtherproceeds with the main issues related to the corporate governance of the chosen organization andthe legal, academic and professional perspectives have been expressed. There are detailing to theissues that have been portrayed. The study concludes with the possibilities of relevant issues inthe UK and the accountability to control such occurrences, with additional recommendations.1
Table of ContentsIntroduction......................................................................................................................................3Purpose of case study.......................................................................................................................3Significance of the case and the economy background...................................................................4Fundamental structure of the case study..........................................................................................4Company background......................................................................................................................5The key scandals and events related to the company......................................................................6Case Analysis...................................................................................................................................81. The main issues with the corporate governance regulations related to the case..........................82. the legal, professional, academic and theoretical perceptions on the issues of the case...........103. The response of Tesco on the case and if the addressing met the issue requirements. Theappropriate response that shall suit the criteria and the reason behind it......................................134. The possibilities of relevant issues occur in the United Kingdom and the reason behind........145.The lessons collected from the case. The knowledge gathered on governance, risk and ethicsfrom the particular case.................................................................................................................156. The possibility of investment in Tesco and the reasons behind it.............................................16Conclusion.....................................................................................................................................16Reference list.................................................................................................................................182
IntroductionA retail firm has to face several issues in terms of product distribution as well as qualitymanagement. Therefore, such cases can be considered as a context of analysing businesssituation as most of the concerns of individuals get engage in such contexts. Trade andcommerce is an amalgamation of both positive and negative problems that might impose threatsupon the execution of business. The following artefact is completely focused on the recent casethat incurred in a very popular organisation named Tesco. It is the fastest growing and emergingonline e-commerce system is on news headline nowadays. The products of Tesco are now easilyavailable in their online groceries, electrical, groceries and clothing websites. Thus, the modernsociety can easily enhance their interaction with it. Tesco which is a leading retailing companythat runs in more 650 cities across the globe is now facing difficulties regarding customerprivacy. In recent times there are few complaints lodged against this company as it could notmaintain the level of commitment it stated and tried to track few personnel without his/herconsent. Tesco is also facing trouble in many cities across the globe. The policy, in which, itstates that ‘MATE REALITY KICKS BACK’ was supposed to use only for legitimate purposeof the business. The respective study highlights the issue of corporate governance that isoccurring in the venture. If the company enhance its own rules privacy settlements, we can hopethat customers will start stepping in.Purpose of case study Zolfani et al. (2013, p.7111) have commented that the sole purpose of an online based companyrequires customer satisfaction and profit margin. However; in this case the organisation ismessing up with the customers details regarding their where about and lots of stuff. Theincidences that are taking place now and then, with the company name Tesco need a close lookat the matter. At this point of time, if the company wants to retain back its own position, it needstake few big and small steps firmly. Firstly the company need to resolve the issue regarding therecent privacy leakage issue, the company should take some steps against that particular person.Secondly, the company should work on its system up gradation which gives full privacy to theuser. The company also need to resolve its recent resignation of its CEO issue, which also createsdoubt to so many customers out there. In order to run such a huge organisation both the companyand its employee must share a healthy bonding, which particularly Tesco lacks. The companydoes not provide a healthy atmosphere or a spoonful ambience to its workers. Thirdly, it deals3
with the parsimonious service users. It faces lot of pressure from the customers’ due to theirproducts quality and creditors give pressure to enhance their product quality and profit margin.Tesco lacks Senior Executive; presently the company is without its Chief Executive Officer,Senior Vice President (considered to be the right hand of the company), and Chief OperationOfficer which left Tesco in a battle without any general leading from front. Ultimately itadversely effected on their day to day strategy or operation. Creditors also give fewer funds tothe organisation and this diminishes their budget and recognition in global market. Thus, intoday’s competitive market survival is very tough as because each and every company is busy inshowcasing them best and in such times mistakes committed by the company is totallyunacceptable. Still the company got few positive impacts which still attract its customers and thecompany now should start working on its loophole, because to sustain in this form of businessthe company has to eradicate its mistake as discussed above.Significance of the case and the economy background The company whose motto and sole purpose is customer satisfaction, but fails to maintain suchthing, puts a very worse and adverse effect on the customers as well to the business market.Tesco falls under an oligopoly markets and every company apart are best in their product, insuch condition Tesco have starting lacking in few areas. In order to maintain higher competitiveforce, sometimes, Tesco has to follow cost leadership strategy and based on the same, productqualities differ. Therefore, customer usually gets an option to place complain or grievances.However, it is not always evident, but such negative grievances cause negative impact on brandloyalty. A principal task of business persons is giving an audit appraisal on budgetary enunciations,influenced open close by an organization's yearly to report. For untouchables, such an auditappraisal is routinely not unreasonably helpful since by a long shot the majority of firms get a"spotless" report, i.e. a deficient audit evaluation. Lacking suppositions consistently come in kindof systematized content, fundamentally saying that no material slip-ups were recognized. Therewas constantly a call for more straightforwardness about the certifiable work of commentators.This call has been fortified in the present cash related crisis. Fundamental structure of the case study Customers avail more of low rate products provided by Tesco, but at the same time the companyfollow a price to supply equalising method in which with the increase in demand of more4
products. The suppliers increase the price which results in consumers availing other offeredproducts as a result it puts an adverse impact on the company. The respective case study has gota place to explore when continues number of products got negative concerns. Company backgroundThe Tesco expanded as one of the fastest enlarging supermarket company across the globe. Intoday’s century, Tesco is largely known as one of the quality product providers and is used bymore than millions of people. The products are spread worldwide and have eminent customersusing the products. The firm consists of a complex organizational structure and has a remarkablemanagement and HR team. Most of the eminent decisions making are known to be controlled bythe official board. The Tesco technology Inc is one of the backbones to the standard productsprovided by the company. Constant new innovations are being made by the professional’s inorder to make a mark among its valuable consumers in an ever advancing way and also improvethe product quality. Some of the recent advancement in technology by the company involves the,new offers, discounts and promo codes which have been circulated worldwide for customers touse. The innovations for improvement also include the advanced Tesco applications which havemade all type of customers to get access to the product easily and are functional in most type ofdevices. The Tesco is established in approximately more than 59 nations and earns a revenueincome of approximately 60.7 billion from the countries. The company is chosen by a largepercentage of customers which include the eminent personalities from the media, political fieldand celebrities. The business is growing in a rapid manner throughout the globe and the board ofdirectors is also involved in seeking suggestions from eminent advisors in order to launch newinnovations (Tesco.com, 2017).5
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