Use and Importance of Quality Management : Report

Added on - 22 Jul 2020

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CASE STUDYCENTER PARCS
Table of ContentsINTRODUCTION...........................................................................................................................1Task 1 and 2 - Various types of customers and their needs..................................................1Task 3 – Methods to measure effectiveness in customer service...........................................4Task 4 – Use and importance of quality management...........................................................4Task 5 : Short action guidelines...........................................................................................5CONCLUSION................................................................................................................................6REFERENCES................................................................................................................................7
INTRODUCTIONCenter Parcs is a well known and polpuar tourist attraction with the UK, this report is incontext of tourism related to Center parcs. The report will identify and determine various typesof tourists attracted towards Center Parcs along with their needs and desires. This report will alsodescribe the various techniques which can be used in order to measure the effectiveness of thecustomer service within the Center parcs. The report will also include the need and imortance ofquality management in an organisation.Task 1 and 2 - Various types of customers and their needsThere are various types of customers with different kinds needs and desires as mentioned below-Families - Families have a tendency to go for various trips or holidays, as this derive allmade by sorting out the holiday is perfect to the needs and can entertain them. Besidesthese are habitually to a great degree run down as they are a minute earlier game-plans,and they are in 3 star despite motels. Families need to comprehend that there teenagerswill be secured amidst some entertainment, for example, understanding that there as ahigh shade, as they once in a while have vivacious kids with them, so they may require alodging with no building work going on likewise they should need to see that the motelhave a kids' pool. Energetic families may in like way need to see that the lodge has ayouths club, as the guardians moreover may require some lay on there occasion(Aksoyand Ozbuk,2017). To proceed with, the guardians would possibly in like way like somegrown-up exercises to do when the youths are in the children club, for example, golf..Families tend to need to remain in a surprise traveller populated a region, close to theshoreline and shops. There are diverse workplaces that would suit a family; Youthfulfamilies would continue running for bundle occasions with such an extraordinarymeasure of relationship as, Thompson, Thomas cook and First decision. These all offersupport to fiery families as they have lodgings with the confirmation that they mayrequire from the running with segment. Families with auxiliary school youngsters mayrequire more to lodgings with fantastic pool working environments. Likewise, besidesclose bars and pleasure. Families with their grandparents coming will most evidently befiltering for an inn that can cook for the kids with a children club and close vitality forthe youths.1
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