Case Study on Conflict Management System

Added on - 06 Jun 2020

  • 6

    pages

  • 1485

    words

  • 5

    views

  • 0

    downloads

Showing pages 1 to 3 of 6 pages
Case study
ContentsCase study...................................................................................................................................................1Task 1 : Case study analysis.........................................................................................................................3TASK 2 : Servant leadership.........................................................................................................................3
Task 1 : Case study analysis1.The main problems identified in the case study are improper conflict management system, lackof motivation among employees, and negotiation. Adam and Sara have different styles ofworking or performing business activities. Different working styles created a conflict situation inamong Sara and Adam. Sara is not at all comfortable in working more due to Adam’sirresponsible behaviour. Another problem in the organisation is lack of motivation amongemployees, Adam is not much dedicated towards his work and his absences increased. Jane, onthe other hand wanted to an increment in her basic salary and she is also looking for a new jobto obtain job satisfaction.2.The major cause of the described problems or issues is improper leadership, it is important for aleader to understand and solve issue among the followers or team. The previous manager wasbusy working on developing strategies for the organisation; he did not pay attention to theissues such as lack of motivation, difference in working culture or method etc. Therefore, themain reason for various problems is lack of effective leadership.3.The various issues such as lack of motivation, conflict among employees due to differentworking styles or lack of coordination and employee dissatisfaction can be resolved by effectiveleadership. The manager should focus on developing coordination among employee, theorganisation should offer different reward system or other benefits such as sick leaves toemployees. The employees should be provided effective training and guidelines in order toeliminate any conflict situation among the team membersWard, (2016).4.Dealing with the conflict situation –Conflict management – The organisation should develop a effective conflict managementsystem in order to solve issues or problems among the employees. A conflict managementsystem helps employees to discuss their issues or problems to get best solutions as possible.Conflict management system helps in resolving issues related to employees easily andeffectively.Motivation – Another most effective tool to resolve or overcome the above conflict situationis to utilise various motivational tools. The employees can be motivated by various toolssuch as salary increment, bonuses and other benefits so that employees can getencouraged. This can help in developing employee satisfaction as well as increase theirdedication level to perform betterHeifetz and et.al, (2017). Negotiation skills – It is veryimportant for an organisation or manager of a company to have effective negotiation skills.It is important to understand the needs of each and every employee of an organisation. Themanagers should have an ability to manage employee’s needs and fulfil it withoutinfluencing the business or other employees.TASK 2 : Servant leadershipServant leadership is an association reason in which an individual interfaces with others - either in anassociation or related operator limit - with the motivation behind accomplishing expert rather thancontrol. The master figure would like to impel the prospering of people around him or her.Representative association joins the individual exhibiting the attributes of compassion, tuning in,
desklib-logo
You’re reading a preview
card-image

To View Complete Document

Become a Desklib Library Member.
Subscribe to our plans

Download This Document