Case Study on Conflict Management System
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Added on 2020-06-06
Case Study on Conflict Management System
Added on 2020-06-06
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Case study
ContentsCase study...................................................................................................................................................1Task 1 : Case study analysis.........................................................................................................................3TASK 2 : Servant leadership.........................................................................................................................3
Task 1 : Case study analysis1.The main problems identified in the case study are improper conflict management system, lack of motivation among employees, and negotiation. Adam and Sara have different styles of working or performing business activities. Different working styles created a conflict situation in among Sara and Adam. Sara is not at all comfortable in working more due to Adam’s irresponsible behaviour. Another problem in the organisation is lack of motivation among employees, Adam is not much dedicated towards his work and his absences increased. Jane, on the other hand wanted to an increment in her basic salary and she is also looking for a new job to obtain job satisfaction. 2.The major cause of the described problems or issues is improper leadership, it is important for a leader to understand and solve issue among the followers or team. The previous manager was busy working on developing strategies for the organisation; he did not pay attention to the issues such as lack of motivation, difference in working culture or method etc. Therefore, the main reason for various problems is lack of effective leadership.3.The various issues such as lack of motivation, conflict among employees due to different working styles or lack of coordination and employee dissatisfaction can be resolved by effective leadership. The manager should focus on developing coordination among employee, the organisation should offer different reward system or other benefits such as sick leaves to employees. The employees should be provided effective training and guidelines in order to eliminate any conflict situation among the team members Ward, (2016).4.Dealing with the conflict situation – Conflict management – The organisation should develop a effective conflict management system in order to solve issues or problems among the employees. A conflict management system helps employees to discuss their issues or problems to get best solutions as possible.Conflict management system helps in resolving issues related to employees easily and effectively. Motivation – Another most effective tool to resolve or overcome the above conflict situationis to utilise various motivational tools. The employees can be motivated by various tools such as salary increment, bonuses and other benefits so that employees can get encouraged. This can help in developing employee satisfaction as well as increase their dedication level to perform better Heifetz and et.al, (2017). Negotiation skills – It is very important for an organisation or manager of a company to have effective negotiation skills. It is important to understand the needs of each and every employee of an organisation. The managers should have an ability to manage employee’s needs and fulfil it without influencing the business or other employees. TASK 2 : Servant leadership Servant leadership is an association reason in which an individual interfaces with others - either in an association or related operator limit - with the motivation behind accomplishing expert rather than control. The master figure would like to impel the prospering of people around him or her. Representative association joins the individual exhibiting the attributes of compassion, tuning in,
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