Case Study on Emotional Intelligence and Quotient Assignment
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Added on 2021-02-19
Case Study on Emotional Intelligence and Quotient Assignment
Added on 2021-02-19
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Case study (Task 1 & 3)
Table of ContentsTASK 1............................................................................................................................................11. What could Kimberley have said to her employee? Discuss your response in relation to theGenos model and the core skill the case study relates to.......................................................12. Describe how a person with low emotional intelligence would respond to this situation.1Describe how a person with high emotional intelligence would respond to this situation....13. Below are some common situations in which employees feel anxious, scared, angry or sad.Enter a response that is likely to trigger fear and a response that is less likely to trigger fear:..14. Communicating effectively in a diverse workplace with people from diverse culturalbackgrounds............................................................................................................................2TASK 2............................................................................................................................................31. Discuss your ratings for each of the five factors as identified in the personality test results.32, Reflecting on the results, what stood out for you in terms of what it tells you about yourselfas a person..............................................................................................................................43. Discuss five of your emotional strengths...........................................................................44. Discuss five of your emotional weaknesses.......................................................................45. Complete the following table about personal stressors at work.........................................58. Review of needs and selection of three that most trigger your emotions when not met....5TASK 3............................................................................................................................................84. During a meeting, what techniques would you use to ensure that Beryl and Yuko have theopportunity to express their thoughts and feelings? List at least two.....................................86. What advice could you give to Beryl and Yuko to assist them in self-managing theiremotions?................................................................................................................................8REFERENCES..............................................................................................................................10
TASK 11. What could Kimberley have said to her employee? Discuss your response in relation to theGenos model and the core skill the case study relates to.Kimberley could have stopped her employee from leaving the organisation and pacifiedher by assuring that she would be appreciated for her work in future course of time. This caserelates to Genos model which stresses upon Emotional Intelligence and Emotional Quotient(Keefer, Parker and Saklofske, 2018). The main skill to which this case relates is EI whichdepicts that Kimberley could have been more sensitive towards the leaving of her employee. Shecould have displayed sympathy or empathy towards her by pacifying her with words ofencouragement. Maybe, this could have helped in retaining the employee for a longer time andinstilling a sense of loyalty within the employee towards the entity. 2. Describe how a person with low emotional intelligence would respond to this situation.A person with low emotional intelligence will respond in an undesired manner to thissituation. He would get angry, frustrated or sad upon this and can even scold John for pointingout his mistakes so straight forwardly. Describe how a person with high emotional intelligence would respond to this situation.A person with high emotional intelligence will respond in a positive and optimisticmanner to the critique received from junior. This is so because they have a sense of maturity andsensibility instilled within them that restrains them from responding in a negative manner to thefeedback provided by John.3. Below are some common situations in which employees feel anxious, scared, angry or sad.Enter a response that is likely to trigger fear and a response that is less likely to triggerfear:SituationResponse likely to trigger fearResponse less likely to trigger fearLisa makes a costly mistakeat workBeing fired or fined from thecompanyGetting scolded for themistake doneKatie is about to make aAn employee stating theGetting opportunity to1
presentation to the seniormanagement team and isworried it won’t go well. probable outcomes of thepresentation not going well interms of getting scolded byauthorities (Hodzic and et. al.,2018).develop her presentationskills so that it does not takeplace in future course of timeIt’s Melisa’s second monthon the job and she seems tohave a hard time learning andremembering the job.Getting punished or scolded fornon completion of work ontimeGetting support and aid fromseniors to retain her job role.Wayne reports to you that afellow worker has beenbullying him about hissexuality.Me not believing Wayne'sreport of the fellow worker'sactMe taking account of the illpractice and taking strictactions against itMarissa just ended a call witha customer and seems veryfrustrated and angry.Getting scolded or punished fornot communicating properlywith the customerGetting training regarding theproper manner in which tocommunicate with customerover calls 4. Communicating effectively in a diverse workplace with people from diverse culturalbackgrounds.In today's business context, organisations prefer to develop diverse workplaceenvironment so that they can bring fresh ideas within organisational premises and getmulticultural view. It essential for the managers as well as individual to communicate to theircolleagues effectively belongs to different culture in order to develop their bond with them andexecute business activities effectively at workplace. In order to improve effectiveness of theircommunication these individuals are required to improve their knowledge different cultures sothat they can communicate effectively with the individuals. Along with this, they are alsorequired to improve their observance as well as listening skills for understanding people. Theycan also maintain personal relationship with the colleagues which helps them in improving theircoordination with them at the time of working. Furthermore, it has been analysed that three main2
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