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Health and Social Care : Case Study

Added on - 07 Jan 2020

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Introduction................................................................................................................................3Task 1.........................................................................................................................................31.1 Explaining how current legislation and sector skills standards influence organisationalpolicies and practices for promoting and maximising the rights of Anne’s in health and socialcare services...............................................................................................................................31.2 Analysing the factors that may affect the achievement of promoting and maximising therights of Anne’s in health and social care services....................................................................41.3 Analysing how communication between care workers and individuals contribute topromoting and maximising the rights of users of health and social care services.....................4Task 2.........................................................................................................................................52.1 Explaining factors that may contribute to loss of independence, non-participation andsocial exclusion for vulnerable people.......................................................................................52.2 Analysing how organisational systems and processes are managed to promoteparticipation and independence of users of health and social care services..............................62.3 Analysing the tensions that arise when balancing the rights of the individual toindependence and choice against the care provider’s duty to protect........................................63.1 Using a case study from a health and social care setting to identify the extent to whichindividuals are at risk of harm....................................................................................................7Task 3.........................................................................................................................................74.1 Reviewing current legislation, codes of practice and policy that apply to the handling ofmedication..................................................................................................................................74.2 Evaluating the effectiveness of policies and procedures within a health and social caresetting for administrating medication.........................................................................................8Conclusion..................................................................................................................................9Reference list............................................................................................................................102
IntroductionThe health and social care services, the significance of legislation, policies and codes ofpractices are being integrated in order to ensure the well-being of the service users. Thelegislation helps to maximise as well as promote the right and power of the users. Thefollowing discussion will throw a light on the process following which both the serviceproviders and users can exercise their right to maintain the balance of the health and socialcare setting.Task 11.1 Explaining how current legislation and sector skills standards influenceorganisational policies and practices for promoting and maximising therights of Anne’s in health and social care servicesLegislation acts as a guiding path for the health and social care sector that lets the serviceuser exercise their freedom from discriminatory obligations. According to Leonardet al.(2004, p.86), the legislation allows the service providers stay alerted regarding their mistakesin terms of providing care to the users. The legislations are always evolving with time so thatit can keep the service users’ right intact.In the case of Anne, the very first applicable legislation that can safeguard Anne’s interest isthe Human Rights Act 1998. As per Haggertyet al.(2003, p.1220), this act enables people totake control over their own lives and exercise the power of right to live. This act willempower Anne to speak up about her problems, be it completely psychological, to the serviceproviders in order to make them identify any alternative measures in terms of their night shiftduty. Secondly, the Care Standards Act 2000 can also be considered as a pivotal legislationthat aims to safeguard the interest of people dealing with psychological problems. Accordingto Nutbeam (2000, p.261), the Care Standards Commission provides the health and socialcare services with a complete framework that they can utilise to provide proper care andtreatment for the mentally ill people. Under the supervision of this commission, properinspections are done. Based on that, the commission also gives necessary guidelines to thestaffs to improve the care quality. It can also empower Anne to make the staffs understandtheir mistakes and pay hid to the problems she is encountering during the night shifts.3
1.2 Analysing the factors that may affect the achievement of promoting andmaximising the rights of Anne’s in health and social care servicesAs per the view of Claveirole (2004, p.255), the legislation may help in safeguarding theservice users’ interest in availing the best possible services, but the process often getshindered because of some barriers. In the case of Anne, the main problem is the lack oftraining to handle a patient who hallucinates and become paranoid at night. The case suggeststhat they are often struggling to minimise the risks that may affect Anne for being out ofcontrol. Evidently, the prime barrier, in this case, is inadequate skills of the staffs who areworking on the night shift.The case also suggests that the psychological problem Anne is encountering is beingtriggered by her introvert nature, schizophrenia and paraplegia. As per Finlayet al.(2008,351), patients under tremendous mental stress often hallucinates and encounters problemsthat are not real. In such conditions, communication and compassion from the servicesproviders act as the healing agent. In this case, the lack of understanding and communicationis the main factor that is not letting Anne exercise her right to make the doors close while sheis hallucinating. Other than this, Anne’s aggression is something that is also compelling thestaffs to fall under pressure as well as fear. Apart from these factors, lack of understandingregarding the cultural beliefs of the service users, education and inadequate knowledgeregarding the national legislation are other significant factors that cause obligations for theservice users to apply their basic rights under treatment.1.3 Analysing how communication between care workers and individualscontribute to promoting and maximising the rights of users of health andsocial care servicesThe cases of depression, schizophrenia and paraplegia often make the service users furiousand aggressive. As per the view of Taylor (2006, p.1413), the impact of good communicationbetween the service users and service providers often relives the users from stress as they finda supportive hand in their favour. Anne, being introvert, surely has a lot to say and if thestaffs become compassionate to her problems, it may help her to make them understand themain problems behind her fear. An open-minded communication will further accelerate herhealing process and let her communicate the night shift staffs regarding her fear while thedoors are open.4
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