Governance and Ethical Dilemma: Case Study on Lloyds Banks

Added on - 18 Dec 2019

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DISSERTATIONONGOVERNANCEANDETHICALDILEMMA: ACASESTUDYONLLOYDSBANKS
TABLE OF CONTENTSProposal............................................................................................................................................3Background of study....................................................................................................................3Rational for choosing the topic....................................................................................................3Aim..............................................................................................................................................3Objectives....................................................................................................................................4Research Question.......................................................................................................................4Literature Review.........................................................................................................................4Research methods........................................................................................................................5Gantt chart....................................................................................................................................5Chapter 1- Introduction....................................................................................................................7Background of study....................................................................................................................7Rationale of the study..................................................................................................................7Research aim and objectives........................................................................................................7Research Question.......................................................................................................................8Potential Significance.................................................................................................................8Research structure........................................................................................................................8Chapter 2 – Literature Review.......................................................................................................10Chapter 3- Research Methodology................................................................................................14Chapter 4- Data Analysis...............................................................................................................16Chapter 5- Conclusion and Recommendation...............................................................................20Conclusion.................................................................................................................................20Recommendations......................................................................................................................202
References......................................................................................................................................213
PROPOSALBackground of studyThere are many organizations that deliver their customers with similar services. Main aimof any firm is to gain maximum profit. However, this is only possible when firm understand therequirement of customers and provided them services accordingly (West, Murray and Péault,2014). Banks play vital role in provide proper support to general public so that they will be ableto satisfy their requirements. There are various type of ethical issues that are faced by employeesdue to the services that are being provided to customers. In this context, customers prefer to getservices as quick as possible and in order to deliver proper services employees perform all thesteps that customers have to perform. Similarly, there are many other ethical issues that are facedby employees. In order to reduce the impact of these different type of policies and practices thatare helpful enough to make sure that customers and employees get proper services.In order to cover the research, Lloyds Bank is take into consideration. This is acommercial bank and has research across Wales and England. This firm aim at delivering theircustomers with high quality services. However, there are certain ethical issues that are faced bycited firm in which it includes lack of information by employees, time saving by customers, etc.Rational for choosing the topicDifferent type of issues are faced by employees in which to make sure that customersmake use of their services, there are ethical dilemmas. Rational of the research is that there aremany policies and practices that are being followed but due to some of the situations ofconditions, employees face issues related to ethics (Banks, Armstrong and Moore, 2013). In thiscontext, it becomes difficult to maintain the system that are being followed by bankers. In thiscontext, it is important to make sure that all the employees with the bank should have properinformation so that they will be able to deliver proper services to customers and without gettingaffected by ethical issues. This type of aspect is possible when all the policies are propergoverned by the management and are strictly followed by employees.Aim“To investigate the areas where governance and ethical dilemma could arise: A study on LloydsBank”4
ObjectivesTo understand issues related to ethical aspects in BanksTo analyse the policies and practices undertaken to meet ethical needs of banksTo understand the impact of ethical dilemma on customer's needs and satisfactionTo recommend strategies and practices to meet corporate and ethical requirements ofbanks.Research QuestionWhat are the issues related to ethical aspects in Banks?What are the policies and practices undertaken to meet ethical needs of banks?What is the impact of ethical dilemma on customer's needs and satisfaction?Literature ReviewAccording to De Rham and Villard, (2014) aim of bank is to make sure that properservices are being provided to customers. There are many banks that aim at getting customerswho are willing to invest their money. There are different type of ethical issues in which one ofthe issues is not providing proper information to customers. There are certain rate of interest thatare provided to customers as per the investment made by them. Customers do not have properinformation and to raise the involvement of customers, bankers do not provide the properinformation about the interest rate that actually will be provided. This is a type of unethicalaspect in which customers make their invest in order to get higher returns and that is not there(Bagus and Howden, 2013). Another type of ethical issues that, when a customer is willing to getloan, then it is important for banker to get all the required information from customers. In orderto do so, it is essential to visit their home and clarify all the required information so that loan canbe provided. However, there are unethical practices that is being followed in which bankers maynot visit their home in stud they will get other relevant sources to get information. This is a typeof unethical practices that are being followed. Due to this, the information will not be appropriateand this is a type of ethical issues that is being faced within the banks. As per Belal, Abdelsalamand Nizamee, (2015) there are certain main accounting shown on the books of banks in order toearn profits. There are certain rate of interest that is taken by banks from The London InterbankOffered Rate (LIBOR). Further, bank will provide certain rate of interest to people but the rate5
shown to customers is high so that more people will invest on it. For this purpose, managementwill make sure that changes are made in the accounts that are being maintained by them (Ibrahimand Yaya, 2016).Research methodsThis is an important part in research in order to make sure that all the informationcollected is in an effective manner. There are certain methods and approaches are included in thisand they are as follows:Research philosophy:There are two different type of philosophies. Among which in thepresent research, investigator will make use of interpretevism. This provides suitable justificationfor the problem of investigation.Research approach:These are of two time, in which inductive research approach will beselected and it will enable to conduct the research from general top specific.Research design:Descriptive research design will be used as it can be utilized effectivelyto response the questions that are includes what, how, where, etc.Data collection:Secondary source will be used in order to collect information. In thiscontext, investigator will make use of books, journals, articles, etc.Data analysis:Qualitative technique will be used in order to present the data and to comeup with an appropriate outcome.Gantt chartKey ActivitiesWeek1Week2 & 3Week4Week5Week6Week7Week8& 9Week 10Week 11Preparation ofIntroductionLiterature ReviewCollection ofSecondaryInformationExamination of6
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