The Relationship between Performance Appraisal Satisfaction and Employee Outcomes

Added on - 03 Dec 2019

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ResearchProposal1
TABLE OF CONTENTSAim..................................................................................................................................................3Objectives........................................................................................................................................3Questions.........................................................................................................................................3Background.....................................................................................................................................3Research Methodology....................................................................................................................6Research approach.......................................................................................................................6Research design..........................................................................................................................7Research philosophy....................................................................................................................7Sampling.....................................................................................................................................7Data analysis...............................................................................................................................8Ethical issues...................................................................................................................................8Reliability and validity.....................................................................................................................9Grant chart....................................................................................................................................10References......................................................................................................................................112
AIMTo examine the relationship between performance appraisal and employee motivationwithin organization- A study on Marriott.OBJECTIVESTo identify the role of performance appraisal in hospitality sector.To determine the link between employee motivation and performance appraisal withinMarriott.To recommend the ways through which Marriott can enhance its employee motivation toboost their performance.QUESTIONSWhat is the role of performance appraisal in hospitality sector?What is the link between employee motivation and performance appraisal withinMarriott?What are the ways through which Marriott can enhance its employee motivation to boosttheir performance?BACKGROUNDIn the modern era, performance appraisal plays a crucial role in the success oforganization operating in hospitality sector. Along with high growth rate, the sector also faces ahigh rate of employee turnover (Salanova, Agut and Peiro, 2005). Further, one of the mainreasons behind this is that the employees feel that their efforts and hard-work is not recognized.This directly results in creating dissatisfaction among workers and encourages them to switch toother potential sector. For any organization, its employees are one of the most valuable assetsand it is required by business to retain the workers for long time period. Thus, along with themonetary rewards, companies operating in hospitality industry are required to implement themethods of performance appraisal. It has been found that there are many factors which directlyor indirectly encourage people in the organization to give their best and beyond expectation ofthe management. Therefore, it is required by every hotel to have a team of skilled and highly3
motivated employees. This not only helps hotels to achieve their aim and objectives but alsoincreases the chances of their future growth and development. Appraising the outstandingcontribution of staff member creates satisfaction among them and also encourages them to givetheir best in the future also. The outcome of this is that the overall productivity of hotels getsincreased and they also become capable of enhancing the degree of customer satisfaction.Therefore, it can be stated that performance appraisal is an important part of organizations thatare operating in hospitality sector and can provide a number of benefits to them. Some of theways in which appraisal can be provided are promotion, increasing the pay and bonus.Organizations operating in hospitality industry needs to ensure the fact that along withthe monetary rewards, they should also provide some non-financial rewards to workers(Srivastava, Bartol and Locke, 2006). It has been also found that performance appraisal play amajor role in making decision regarding whether to increase the salary of an employee or not.Most of the times, salary increase depends on the extent to which an individual has performed anassigned task in a well manner. Further, it also results in enhancing the motivational level ofworkers. Other than this, it can be also stated that performance appraisal also plays significantrole in promotion of an employee. During the process of appraisal various feedbacks and reviewsof a worker are taken from his colleague and seniors (Sun, Aryee and Law, 2007). Thus, theemployee identifies his core strengths and weaknesses. In addition to this, by performanceappraisal, he can easily take steps to overcome his weaknesses and can become more productiveand efficient. Based on the strengths and weaknesses of employees, training sessions can beprovided to them so that they would not find it difficult to overcome their weaknesses (Cho andet. al., 2006).One thing which organizations need to be sure about is that the appraisal should be fairand adequate. The employees should not feel that the management has been partial towards someworkers and has not recognized the efforts of others. Businesses have many kinds of benefits byhaving a team of effective and motivated employees. One of the major advantages is that thestaff members are easily able to understand the need and demand of guest. Further, the servicesare delivered according to the same. This results in high degree of customer satisfaction and alsoencourages them to stay loyal. On the other hand, motivate employees also assist businesses togain competitive advantage over other market players in the hospitality sector. At the time of4
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