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Supply Chain Management and Marketing Theories

   

Added on  2020-01-23

11 Pages3104 Words89 Views
Business DevelopmentLeadership ManagementMarketing
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Running Head: MANAGING OPERATIONSMANAGING OPERATIONSNameInstitution
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MANAGING OPERATIONS2The essay is based on a case study of Mayfield Private Hospital. The hospital is a privately run organization in Guildford. It operates with the Carlton Health Group. Carlton Health Group operates some sixty private hospitals in the United Kingdom. The particular group aims to offer an excellent quality healthcare services to the patients. But over the last few year, the hospital is facing some serious challenges regarding the operation of the hospital. The essay is concerned about managing these issues and difficulties with the help of evaluating and implementing management theories and practices(Boersma, 2012). The essay also contains leadership principles along with moral and ethical dimensions of management. The issues mainly occur dueto communication problems. Therefore, the essay helps Mayfield Private Hospital with recommendations about how to improve communication skills between the patients and the hospital staffs. Moreover, improvement and development of management skills are included in the essay along with the application of different business tools. Theories of Total Quality Management: It is necessary for an organization to improve their quality management processes so that they can increase the level of their profits(Cavicchi, 2012). Therefore, to develop the processes the business organizations uses the quality management system. It uses many different types of tools and models to improve their process. The models and tools help them to make productive employees, also tries to create a healthy environment to form a team(Cunningham, 2013). According to this, they also concentrate on thecustomers' demands from their organization. It will help them to supply their products to the consumers before crossing the deadline. Continuous improvement- A business organization use a TQM system to make the development unceasingly. It creates a real effect on the quality of the products of the organization and the business processes also("Customer-Centric Marketing Strategies: Tools for
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MANAGING OPERATIONS3Building Organizational Performance2014 1 Edited by Hans-Ruediger Kaufmann and Mohammad Fateh Ali Khan Panni Customer-Centric Marketing Strategies: Tools for Building Organizational Performance Hershey, PA IGI Global 2013 478 pp. 978-1-46662-524-2 $185.00 Hardcover", 2014). In this case, the employees also should give much effort on their work and also tries to improve that department where the improvement is needed mostly. Customer Focus- In an organization there have two types of customers such as the external and internal customer who looks upon TQM systems(Dekleva, & Zupančič, 2004). External customers are those who perches products from organizations. Internal customers are who works as a workmate in the organization. The employees have to classify their clients and should take their opinion about their quality needs. Team involvement- TQM system improves the processes and products quality. The organizationgive some training to the workers such as concepts, tools and techniques of TQM system. Therefore, it helps employees to improve their work(Dhillon, & Moores, 2001). The inspiration and involvement are needed for using this system. Data were driven- An organization use data to discover those areas which need improvement and change the quality mistakes. Therefore, the employee can improve those defects. Management as Practice: Management is one of the important parts of any organization. Associations are breed increasingly in today's multipart society, accordingly managing is essential as an important activity in every partnership(Fazlollahtabar, & Yousefpoor, 2009). Management is not a close business it concerns the economic, political, ethical and legal aspects through systematically approaches and functions such as planning, directing, organizing and controlling. Many theories and contributions were presented to clarify the futures and
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MANAGING OPERATIONS4characteristics of management with a healthy relationship with operations in the real world. The authors stated some aspects for his theory, to accomplish the best result by methodically choose and prepare the workers from the perspective of knowledge of work. The organizational approach by Taylor mainly focusses on the management level. He divided management into five roles which are frequently practised in today's management, planning by putting the future steps regarding achieving the required goals(Freeman, 2000).Processes - understanding processes and methods for process improvement: The total quality management process uses to improve the work process of an organization. There have some clarifications in TQM system like process improvements, models such as six sigma and about current quality also(HITT, 2011). Improving process, identifying, prioritising are used for quality process technics and development tools. The process is very precarious to quality. These methods and ideas are described clearly in total quality management methodology. There have some tools and technics which are included in these process to improve such as process mapping,cause and effect, flow-charting, brainstorming, force and analysis, statistical process control, Pareto analysis, bar charts, control charts, check sheets, matrix analysis, scatter diagrams, tally charts(Kearney, 2014). An organization have trained their employees very well. It is necessary for developing the organization. They have to motivate the workers and try to increase their ability so that they work properly. If they can do their jobs in a team, then it will be very profitable for the organization. Proper utilisation of people and their development plan are relevant to the quality management initiatives. Evaluation of the nature of leadership and the moral and ethical dimensions of management: The authority of the hospital thinks to renovate the hospital's facilities. But for thelack of money, they cannot renovate ten rooms of the hospital(Liu, 2015). In Jerry Davis
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