she ought to be able to rest easily in that room, and instructs you to pull the
curtain around her bed and get on with your work.
When you come back to perform routine observations, you discover that Mrs
Jones is crying. She is distressed by having the curtains drawn as now she cannot
see, let alone hear, what is going on around her.
Continued...........
You are very frustrated and angry with the RN. While you are on a break you
decide to post your feelings on Face Book and discuss Mrs Jones’s situation.
Feeling angry and aggressive, you approach the Registered Nurse again. She
reiterates her position and states that it’s a hospital, not a hotel, and Mrs Jones
ought to appreciate she has a bed at all. Furthermore, she says most women
would love to share the room with those young men, and Mrs Jones should quit
complaining. She turns away from you.
You are aware that there is a patient, Mrs Myers, in a private room going home in
a day or so. Mrs Myers is ambulant, and has also previously spent time in the
shared area. You approach the Clinical Nurse Manager without consulting your
supervising RN. You discuss Mrs Jones’s situation and your ideas for a solution
with her. The CNM agrees with you.
1. As a result of voicing your initial concerns, there is now some
conflict between yourself and the supervising Registered Nurse.
a) Outline strategies to manage the conflict.
 Explain Mrs Jones’s situation to supervisor and what you think the
might be benefit with her.
 Ask supervisor for what you can do or help to support Mrs Jones
in this situation at the moment.
 Find a relax time to talk with supervisor
 Delete post on her facebook which may cause a conflict and
show an unprofessional behaviour.
 Discuss the situation with the Registered Nurse while promoting
conflict resolution skills like
 Listening to what is said and felt by the Registered Nurse:
Listening to what is said and felt by the registered nurse will
not only help me connect to my personal emotions and

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Conflict Resolution Strategies in Nursing: A Case Study of Mrs. Jennifer Jones

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