Limited-time offer! Save up to 50% Off | Solutions starting at $6 each  

Case study of amazon customer service PDF

Added on - 23 Nov 2021

Trusted by +2 million users,
1000+ happy students everyday
Showing pages 1 to 2 of 4 pages
Running head: CASE STUDY OF AMAZON CUSTOMER SERVICE
Case Study of Amazon Customer Service
Name of the Student:
Name of the University:
Author Note:
1CASE STUDY OF AMAZON CUSTOMER SERVICE
11-26.
a)“The Lean Start up “, is a book written by American entrepreneur ,Eric Reis .This book is
available in the following format in the website of Amazon , Amazon.com :
Audio book
Hardcover
Paperback
b)Apart from the price and the formats provided for the book , the other categories of
information provided for the book are :
Product Description, Features and details
Review
Description of the other
Option to buy used book or product
The categories of information provided by Amazon will help the buyers or customers to
obtain all the related and essential information regarding the book or product and also get the
review about the book or other products. This will enhance buyer experience and enable them to
buy the products without any hesitation or ambiguity. This features or approach will attract and
appeal the customers to order the books considering all the features provided by Amazon, which
is not possible if the book is bought from market or other online platform (Xiang et al., 2016).
c)The ordering options provided by Amazon for the book ,” The Lean Start up” are:
Cash on Delivery
Net Banking
desklib-logo
You’re reading a preview
Preview Documents

To View Complete Document

Click the button to download
Subscribe to our plans

Download This Document