Performance Measurement in Social Enterprises

This assignment focuses on the research paper 'Measuring performance in social enterprises' by Bagnoli and Megali published in Nonprofit and Voluntary Sector Quarterly in 2011. The task involves critically analyzing the authors' methods for measuring performance in social enterprises, evaluating their practicality, and suggesting alternatives or improvements.

BUSINESS
ADMINISTRATION

Table of Contents
INTRODUCTION...........................................................................................................................1
UNIT 10...........................................................................................................................................1
1.1................................................................................................................................................1
1.2................................................................................................................................................1
1.3................................................................................................................................................1
1.4................................................................................................................................................1
2.1................................................................................................................................................2
2.2................................................................................................................................................2
2.3................................................................................................................................................2
2.4................................................................................................................................................2
2.5................................................................................................................................................2
2.6................................................................................................................................................2
UNIT 11...........................................................................................................................................3
1.1................................................................................................................................................3
1.2................................................................................................................................................3
1.3................................................................................................................................................3
1.4................................................................................................................................................3
1.5................................................................................................................................................4
2.1................................................................................................................................................4
2.2................................................................................................................................................4
2.3................................................................................................................................................4
2.4................................................................................................................................................4
2.5................................................................................................................................................4
2.6................................................................................................................................................5
UNIT 19 ..........................................................................................................................................5
1.1................................................................................................................................................5

1.2................................................................................................................................................5
1.3................................................................................................................................................5
1.4................................................................................................................................................5
1.5................................................................................................................................................6
1.6................................................................................................................................................6
2.1................................................................................................................................................6
2.2................................................................................................................................................6
2.3................................................................................................................................................6
3.1................................................................................................................................................7
3.2................................................................................................................................................7
3.3................................................................................................................................................7
UNIT 21...........................................................................................................................................7
1.1................................................................................................................................................7
1.2................................................................................................................................................7
1.3................................................................................................................................................8
1.4................................................................................................................................................8
1.5................................................................................................................................................8
1.6................................................................................................................................................8
1.7................................................................................................................................................8
1.8................................................................................................................................................9
2.1................................................................................................................................................9
2.2................................................................................................................................................9
2.3................................................................................................................................................9
2.4................................................................................................................................................9
UNIT 49...........................................................................................................................................9
1.1................................................................................................................................................9
1.2..............................................................................................................................................10
1.3..............................................................................................................................................10
1.4..............................................................................................................................................10
2.1..............................................................................................................................................10
2.2..............................................................................................................................................10

2.3..............................................................................................................................................10
2.4..............................................................................................................................................11
UNIT 52.........................................................................................................................................11
1.1..............................................................................................................................................11
1.2..............................................................................................................................................11
1.3..............................................................................................................................................11
1.4..............................................................................................................................................11
1.5..............................................................................................................................................12
2.1..............................................................................................................................................12
2.2..............................................................................................................................................12
2.3..............................................................................................................................................12
2.4..............................................................................................................................................12
2.5..............................................................................................................................................12
2.6..............................................................................................................................................13
2.7..............................................................................................................................................13
2.8..............................................................................................................................................13
UNIT 73.........................................................................................................................................13
1.1..............................................................................................................................................13
1.2..............................................................................................................................................13
1.3..............................................................................................................................................13
1.4..............................................................................................................................................14
1.5..............................................................................................................................................14
1.6..............................................................................................................................................14
2.1..............................................................................................................................................14
2.2..............................................................................................................................................14
2.3..............................................................................................................................................15
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................16

INTRODUCTION
Business administration refers to that field of work in which all tasks as well as activities
are included. It is important to make sure for making appropriate and effective decisions for an
organisation. It includes various operational procedures which are needed to be conducted on
regular basis to generate daily outcomes as per desires of an enterprise (Gacula, 2013).
UNIT 10
1.1
Everything in your presentation should come back to a central message, what Nancy
Duarte calls your "big idea." It's more than just a topic. It's a point of view on a topic that
matters. Your unique idea should set some stakes, have a unique perspective, and be expressed as
a single sentence.
1.2
I am often asked to work with professionals and executives when they need to sell ideas,
products, or services to prospective clients. I understand the sales process and have training in
writing sales copy. I can help you create a presentation that clearly communicates the benefits of
your proposal so that your prospective client sees why they should select you over your
competitors.
1.3
A good presentation doesn’t come without great efforts. It doesn’t matter if you have to
do a presentation for your class, or on a stage where you’re being watched by hundreds of
people; the principles remain the same. Main goal is to educate and retain people’s attention
towards your presentation, in such a way that they gain full interest in what you have to say.
There are two elements that make up a good presentation that is message & the actual
presentation (Lakhal, Sévigny and Frenette, 2013).
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1.4
While old-fashioned face-to-face communication may be preferred, the fast-paced nature
of some businesses makes the use of other communication channels necessary or beneficial.
Your business likely uses several channels of communication for internal and external message
sharing. Each channel has strength and weaknesses that you must understand to optimize
organizational communication.
2.1
Imagine reading one long block of text, with each idea blurring into the next. Even if you
are reading a thrilling novel or an interesting news article, you will likely lose interest in what the
author has to say very quickly. During the writing process, it is helpful to position yourself as a
reader. Ask yourself whether you can focus easily on each point you make. One technique that
effective writers use is to begin a fresh paragraph for each new idea they introduce.
2.2
To determine the appropriate communication channel, identify the people you want to
communicate with, research how they obtain information, consider the complexity of the
message you want to communicate, calculate the cost of communicating and decide whether you
want the communication to be interactive (Symon and Cassell, 2012).
2.3
In an information-obsessed culture, people are consuming more content than ever. And
for industry experts looking to share valuable information and insights with others, this makes
the prospect of creating consumable content more enticing than ever.
2.4
Preparing a presentation can be an overwhelming experience if you allow it to be one.
The strategies and steps below are provided to help you break down what you might view as a
large job into smaller, more manageable tasks.
2.5
A code of conduct is defined as a set of conventional principles and expectations that are
considered binding on any person who is a member of a particular group. This definition is what
would apply to company policies and procedures as related to conduct, presentation, discipline,
Grievance policies, ethics policies and so on (Bowman and Thompson, 2013).
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2.6
The term supporting materials refers to the information a person provides to develop and
justify a idea that is offered for a listener’s consideration. Supporting materials serve a variety of
functions in oral presentations: to clarify the speaker’s point, to emphasize the point, to make the
point more interesting, and to furnish a basis that enables others to believe the speaker’s point.
UNIT 11
1.1
The most important thing to understand when leading a team or a department is to figure
out exactly what needs to be done in order to be considered “successful.” This information,
unfortunately, often isn’t made clear to department managers. You may have to figure it out for
yourself. Once you understand your organization’s stated and unstated objectives then you can
start creating effective management systems to fulfil them. Rarely do good things just happen by
chance, and lack of a plan usually results in wasted efforts and poor results (Storey, 2016).
1.2
The need to ensure and enhance employee productivity is a reality no business can
ignore. If you run a business you'll want to lean away from doing the mundane and routine when
you can. However, it's inevitable that you'll encounter factors that may weaken or extinguish
employee motivation and dampen productivity.
1.3
Professional office facility management practices is key for any business or organisation
to get the best performance and value out of their facilities. Facility management is a profession
encompassing several disciplines, focused on managing the maintenance, operation, and
monitoring of a company’s assets to ensure that these resources provide successful results and
stay profitable by lowering costs and minimising business risks.
1.4
Even if an office is ideally designed, it cannot function to its potential if the people in it
do not. Practice objectives provide overall direction for making decisions, and office policies and
procedures serve as mechanisms for their accomplishment. Coordinated efforts produce an
3

atmosphere in which the doctor's concern for every patient can be expressed to its maximum.
1.5
Work environment impacts your mood, drive and performance. If employees work in a
dreary office setting with unfriendly workers, they likely won't feel motivated or confident to
speak up. That's why creating a productive work environment is critical to the overall success of
your company. Some of the factors important in creating a supportive, conductive and productive
work environment like trust factor, freedom of expression, rewards, empathy and so on.
2.1
All work equipment be maintained in an efficient state, in efficient order and in good
repair; where any machinery has a maintenance log, the log is kept up to date; and that
maintenance operations on work equipment can be carried out safely (Schiederig, Tietze and
Herstatt, 2012).
2.2
The offices are usually used by leaders, members and the public and are staffed by
employees and or volunteers. It is very important to set up simple systems that help the office
and the administration to work smoothly. Information, people and resources are the lifeblood of
any organisation. If you do not have systems for managing and controlling all these things, your
organisation can become inefficient and waste a lot of money and time.
2.3
Integrated office systems can have a positive impact on efficiency, effectiveness, and
productivity in the office. However, to determine the desired impact, design the correspondingly
appropriate system, and evaluate its effects, it is necessary to have a clear understanding of these
concepts.
2.4
Within any given office, equipment forms a considerable chunk of the overall budget. It
is important to properly take care of this equipment so that needless repairs and replacements do
not become necessary. It includes establishment of regular maintenance schedule, keep
computers updated and virus free, create a centralized printer station etc.
4

2.5
Supplier relationship management (SRM) consists of managing and planning
constructive interactions with the third-party vendors that supply your business with goods and
materials. This is an important part of both supply chain management (SCM) and effective small
business management.
2.6
Administrative services managers plan, direct, and coordinate supportive services of an
organization (Dash, 2014). Their specific responsibilities vary, but administrative service
managers typically maintain facilities and supervise activities that include record keeping, mail
distribution, and office upkeep.
UNIT 19
1.1
By default, messages deemed to be junk will be left in your inbox but marked in an
orangy-brown colour, making it easy to spy them in your message list. This is the default
behaviour, because Apple wants to make this stuff obvious so you can take a peek at it and then
correct any mistakes Mail has made.
1.2
Candidates will have a good knowledge of following the safety and security procedures
while handling internal and external mail, both incoming and outgoing, and the reason it must be
handled so. They will have a good knowledge of the various services available, why those
services are needed, and how they are used. They will know to choose particular services
depending on needs and priorities, calculate postage, deal with problems, follow procedures, and
report errors and problems.
1.3
The franking machine will require a red ink cartridge corresponding to your make and
model. The correct size envelopes should be used; machines are all designed to frank the most
commonly used sizes of envelopes and packets but for anything larger, franking labels will have
to be used and adhered to the package.
5

1.4
Application packaging is the process of creating a container that can install your
application on a user's computer. This tutorial explains how to create internet component
download packages, called distribution units. When placed on a Web server and referenced from
a Web page, distribution units enable users to download and install software from Web sites on
the Internet and intranets.
1.5
Clients rely on your law firm to handle their information quickly and securely. Document
mailing, tracking, and handling are important tasks for any law firm. But with all the variables
involved in coordinating shipping and tracking, even the most dedicated mail room can make
mistakes (Zhimin and Jun, 2011). If you mail sensitive information that deeply impacts your
clients’ lives, then mistakes can be costly. That’s why it’s essential to implement reliable and
efficient office mail handling procedures.
1.6
A shipper or recipient can report a package that has been damaged during shipment. The
shipper can also submit documentation in support of the claim online, or by fax or mail, at the
time damage is reported. In the event that a damaged package is discovered while still in the UPS
system, we will notify the shipper of record and provide details. Once damage has been reported,
you can check the status of the claim online, anytime.
2.1
For small companies and large enterprises alike, mail continues to be an integral part of
the document workflow. In a typical mail centre today, 60% to 70% of the labour is spent sorting
incoming and interoffice mail. Enterprises are confronted with the problem of sorting,
distributing and processing incoming mail on a daily basis.
2.2
As an Administration Assistant you may be required to process the incoming mail. Most
of the mail received by a business will relate to matters that are currently happening so it is
important that the mail is processed promptly and distributed to the correct people. Incoming
mail should always be processed by following your company’s policies and procedures.
6

2.3
Tracking down the origin of a junk email from their message itself and don't let it scare
you. After you've seen it done, it's actually pretty quick and easy. The tools you need to do the
job shows you how to dig deeper and discover the identity of junk emailers, or people
responsible for giving them access to the Internet. Then get access cut off by showing you the
best way to proceed.
3.1
Unusual peak periods, equipment down time, and situations beyond our control could
cause mail to be delayed in processing. The mail room will make every effort to make sure mail
is processed quickly and professionally. We strongly encourage mailers to plan ahead to allow
ample time for processing.
3.2
Though e-mail has made strong inroads, most companies still consider “snail” mail to be
a crucial part of their operations. Contracts, pay checks, invoices and more all routinely travel
through the mail (Bagnoli and Megali, 2011). A smooth-running company needs a smooth-
running system for handling these important materials efficiently.
3.3
In large office this work is done through a despatch section or mailing section.
Centralised despatch is advisable because it encourages greater responsibility on various
operations like folding, inserting, sealing stamping, recording and sending out on time. The
outward correspondence or mail involve three stages before despatch like production, signature
and control and referencing.
UNIT 21
1.1
A meeting can be formal or informal. As regards a formal meeting there is set rules for
convening it and conducting it, with a written record of its proceedings. It requires a notice
which is a call, an invitation to attend it. It has an agenda or list of things to deal with, and the
outcome is systematically written in the form of minutes. An informal meeting can be without
any written notice, for instance a staff union meeting in the lunch room to discuss a picnic.
7

1.2
The law defines a meeting as a gathering of more than three, or a majority, of the
members of a public body. In most cases, the minimum number of people that must be present to
constitute a meeting would be three. It is also possible that a series of gatherings of fewer than
the number of members necessary to constitute a meeting could still be held a violation of the
OMA, where the intent or effect of such gatherings was to circumvent the OMA.
1.3
Every conference planner wants their event to be well-attended. A packed audience
signals that you’ve done an effective job with promotion, and it’s a positive sign for your brand.
If you are interested in maximizing attendance at an upcoming event, there are a number of
things that you can do to ensure that people show up.
1.4
One of the aspects of maintaining a successful meeting is making sure that there are
effective health, safety and security procedures in place (Florin, 2014). Effective procedures
protect your employees, customers, guests and facilities from harm and damage. Review your
health and safety procedures regularly with your management team to see if any changes need to
be made to make the policies more effective.
1.5
Before you even start to organise your meeting or event, it’s worthwhile checking that
this is actually what you need to do and that it’s realistic for your budget etc. It’s also important
to identify who can help you – ideally you’ll have a team of people with different strengths, e.g.
publicity, artwork and displays, catering, iwi liaison.
1.6
Next to the chairperson, the secretary could be considered the most important member of
a board, club or organization. It's the secretary's responsibility to schedule meetings, make sure
that accurate minutes are kept and follow up with participants after ward, as needed.
1.7
A formal meeting is a pre-planned event where two or more people come together to
discuss specific matters for the purposes of achieving a specific goal. An informal meeting is
more casual, and less planning is involved.
8

1.8
Both the management of formal meetings and other decision-making processes are core
company secretarial functions and key elements of the successful fulfilment of any company’s
strategic goals and legal requirements. They provide guidance on every aspect of company
meetings, and the maintenance of minutes and other related records.
2.1
When choosing a venue for your next meeting or conference there is more to consider
than just the budget. University or University-affiliated groups may reserve Libraries facilities
for official University purposes only. Rooms are not available for private use by members of the
University community, nor are they available for use by non-University groups (Jivan, 2011).
2.2
Meeting papers are the documents which are needed to conduct a meeting. Some of these
papers, such as the agenda and the minutes are requirements at a formal meeting, but other
meetings papers may depend upon the agenda of the meeting. Meeting papers should be
provided to all of the attendees at a meeting.
2.3
Whether brainstorming ideas for a product launch or finalizing a project plan, business
meetings are used enhance business communications. If you decide to host a meeting, practice
proper etiquette and send business meeting invitations to your intended guest.
2.4
This letter is generally found in organizations and educational institutions. It is sole use it
to confirm to a guest about their attendance or also can be sent by the guest to the institution to
confirm that he is attending. It is important to send this letter to inform and also make sure things
run smoothly.
UNIT 49
1.1
Spreadsheet software is one of the most-used technologies for collecting, computing, and
displaying data. Spreadsheets contain a rectangular array of cells in rows and columns that can
9

hold data. Users can create business models, graphs and charts, and reports for financial,
statistical, or other data. Most spreadsheet software allows a user to access real-time data from
Web sites and to collaborate across teams and work groups.
1.2
Data entry is still one of the most critical day-to-day operations for companies across the
industry. Everything from customer and sales data to financial information relies heavily on data
entry, meaning a single error can have huge ramifications for your company.
1.3
The user of Power Pivot have all of the data they need in one nice, neat data source. More
than often it will be necessary to import data from a variety of sources and make that data work
together (Bodin, Jaramillo and Maynard, 2012). It’s time to start building on what we’ve learned
over the last few days to accomplish this feat.
1.4
GridFS is a way through which we can store and retrieve large files such as audio files,
video files, images, etc. in MongoDB. As the name suggests “GridFS”, is a file system that
enables us to store files where the actual data is stored inside the MongoDB’s collection.
2.1
Spreadsheets are computer applications used to store, analyze, organize and manipulate
data in the rows and columns of a grid. The program operates by taking in data, which can be
numbers or text, into the cells of tables. If the data is numbers, the program will compute it for
you depending on the function you need to be completed.
2.2
Excel provides formulas for almost anything. So, whatever problem or a challenge you
are facing, chances are that it can be solved by using a formula. For starters, any Excel formula
begins with the equal sign (=). So, whatever formula you are going to write, begin by typing =
either in the destination cell or in the Excel formula bar.
2.3
The digital age tools for big data. Capable of displaying key performance indicators
(KPIs) for both quantitative and qualitative data analyses, they are ideal for making the fast-
paced and data-driven market decisions that push today’s industry leaders to sustainable success.
10

2.4
Elementary forecasting methods that can be readily applied into Microsoft Excel
spreadsheets. This guide applies to managers and executive who need to anticipate customer
demand. The theory is illustrated with Microsoft Excel. Advanced notes are available for
software developer who would like to reproduce the theory into a custom application.
UNIT 52
1.1
The candidates will show that they can effectively create and format e-mails using
various tools (Ylagan, 2013). Candidates should be able to use any desktop or web based e-mail
software effectively. It would be useful to have an indication of trying different systems so that it
can be shown that a range of skills are evidenced. There are plenty of free software packages and
web based ones that can be signed up to for free.
1.2
Coordinating schedules can better be done with a group calendar rather than arguing back
and forth with others via e-mail about a meeting. Document collaboration works better with
shared storage available to everyone rather than e-mailing edited copies of documents here and
yon with no control or management.
1.3
With groups, you can email a few, a dozen, or even hundreds of contacts without typing
out every email address—you only need to type one word. After you set up an email group or list
in Gmail, all you have to do is send mail to the group name to immediately tell Gmail all the
addresses that should receive the message.
1.4
Aside from issues of access, financial constraints and disability, some of the main reasons
people haven't got online are a lack of confidence or know-how, and fears about security. Look
at each of the main basic online activities in terms of their potential dangers, what we need to do
to stay safe and the free help and protection available to users.
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1.5
Address book will make it much easier to manage of your email contacts. By using the
address book you will not have to remember someone's email address or have to ask each time,
since it will be stored right in your email client. Also most address books allow you to set up
mailing lists so you can easily send an email to more then one person at a time without
physically typing out every email address (Love, 2013).
2.1
Electronic mail is a unique medium of communication. Messages can be replied to or
forwarded with speed and ease, and email has the potential to reach a wide audience. These
features can also be misused. There are a few basic guidelines for the responsible use of email
that can help you avoid common mistakes while you enjoy the full benefits of this technology.
2.2
Poorly structured and untimely responses then whether via email or postal mail make
customers feel underappreciated and undervalued and can potentially result in lost business.
Consequently, observing proper etiquette for responding to mail and email is key component of
communications strategy for any small business.
2.3
With Atomic Email Autoresponder a user can create an unlimited number of canned
replies as well as the rules for sending these emails. This means, that there is connection between
auto reply letter templates and rule settings. You are free to add a number of email templates to
each rule and compose as many of them, as you need.
2.4
Many professionals from various industry sectors such as the legal and financial sector,
are either unaware that they need to archive their emails and what can happen when there is no
archiving system in place. Other professionals are aware they need to archive their emails and
want to find out more about why it is important to do so.
2.5
Store and archive e-mail inbox can be discouraging, especially if you receive hundreds of
messages a day. As messages build up, the task of reading and addressing each one may seem
impossible. So perhaps your answer is to ignore some correspondence.
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2.6
Creating an email message in Outlook offers you the most options and configurations of
any Outlook feature (Ismail, 2013). No matter what type of message like business or personal
you're writing, you can always find a way to add your unique style.
2.7
Email was once heralded as a miracle in communication. Now it has become a
productivity problem for most companies. Email consumes so much time that it can be
counterproductive. Many employees are drowning in emails to the point that they regularly
declare email bankruptcy and simply delete all their mail and start over.
2.8
Email problems can arise with your account itself or with the configuration of your email
client, and it's not always easy to tell which of these is to blame. Keeping your account within its
allotted storage size by deleting and moving messages, and properly specifying your preferred
address, will save you from the most common problems with mail receipt.
UNIT 73
1.1
Objectives are vital for business goal setting in corporate management. We know that
tasks form the building blocks of all the objectives in a given goal plan. This means that if we
want to have effective tasks, then it is important to plan and pen clearly defined objectives that
can deliver desired results.
1.2
Once you have identified the risks to your business, you need to assess the possible
impact of those risks. You need to separate minor risks that may be acceptable from major risks
that must be managed immediately. Level of risk is often described as low, medium, high or very
high. It should be analysed in relation to what you are currently doing to control it.
1.3
The rapid pace of change, both in society and in business, can be witnessed all around in
technology, new phenomena, but perhaps most strikingly in information management. The data
13

and information used as a basis for decision-making is in serious danger of becoming outdated
and distorted.
1.4
There are very few companies that have a single goal that they hope to attain for the
duration of their business. The reality is that goals and objectives at the top of the executive
management chain can very much differ from those in different departments throughout the
organization (Hettne, 2016).
1.5
In real-life business situations, decisions can often fail because the best alternatives are
not clear at the outset, or key factors are not considered as part of the process. By collecting
proper information, you need to bring problem-solving and decision-making strategies together
to clarify your understanding.
1.6
Small business owners face a range of issues in the workplace. Whether you are dealing
with multiple employees, pressing deadlines or general stress in the workplace, it is all too
common to have problems spring up. Failing to address problems quickly can compound matters
and threaten the stability of a company.
2.1
The main difference between leaders and managers is that leaders have people follow
them while managers have people who work for them. A successful business owner needs to be
both a strong leader and manager to get their team on board to follow them towards their vision
of success.
2.2
Leadership styles have significant effects not only in small businesses but also in the
world's largest corporations. These styles affect everyone from senior management to the newest
college intern. They create the corporate culture that influences the organization and its
performance.
14

2.3
Motivation is defined as the desire to achieve a goal or a certain performance level,
leading to goal-directed behaviour. When we refer to someone as being motivated, we mean that
the person is trying hard to accomplish a certain task (De Bruijn and Leeman, 2011). Being
motivated is not the same as being a high performer and is not the sole reason why people
perform well, but it is nevertheless a key influence over our performance level.
CONCLUSION
The above report had concluded that business administration have responsibility to tackle
with different kind of activities and processes to create better productivity as well as profitability
of an organisation. It also deals with criteria of solving various issues or problems to attain more
profits for company.
15

REFERENCES
Books and Journals
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Symon, G. and Cassell, C. eds., 2012. Qualitative organizational research: core methods and
current challenges. Sage.
Storey, D. J., 2016. Understanding the small business sector. Routledge.
Schiederig, T., Tietze, F. and Herstatt, C., 2012. Green innovation in technology and innovation
management–an exploratory literature review. R&d Management. 42(2). pp.180-192.
Dash, M., 2014. Granger Causality and the Capital Asset Pricing Model. Journal of Applied
Management and Investments. 3(2). pp.68-73.
Zhimin, J. J. M. Q. G. and Jun, X. H. L., 2011. Curriculum Design for the Undergraduate
Diciplines Based on Competency: Take Business Administration as an Example
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Bagnoli, L. and Megali, C., 2011. Measuring performance in social enterprises. Nonprofit and
Voluntary Sector Quarterly. 40(1). pp.149-165.
Florin, N., 2014. Credit Appraisal Procedure of SME Loan: An Empirical Investigation on
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Ylagan, A. P., 2013. Intensifying the OJT Program of the College of Business Administration,
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Love, K. G., 2013. Demographic differences in organizational commitment to the university of
college of business administration students: An application of the Allen and Meyer
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Ismail, S., 2013. Critical success factors of public private partnership (PPP) implementation in
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Hettne, B. ed., 2016. The new regionalism and the future of security and development (Vol. 4).
Springer.
De Bruijn, E. and Leeman, Y., 2011. Authentic and self-directed learning in vocational
education: Challenges to vocational educators. Teaching and Teacher Education. 27(4).
pp.694-702.
Lakhal, S., Sévigny, S. and Frenette, É., 2013. Personality and preference for evaluation
methods: A study among business administration students. Studies in Educational
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Bowman, L. N. and Thompson, J. R., 2013. Departments of Public Administration and Colleges
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Online
How Motivation Theories Impact The Workplace. 2014. [online]. Available through:
<http://www.practical-management-skills.com/motivation-theories.html>
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