1CASE STUDY OF CLNRECYCLE LTD Executive Summary The report is based on the primary focus of the implementation of the ERP software within CLNRecycle Ltd. A brief analysis of the various kinds of risks have been identified in the report and therefore the different kinds of mitigation procedures have been provided within the report. The report also discusses about the Waterfall model that helps in describing of the various steps that are followed by the organisation. This would be helpful for understanding the necessary steps that should be followed for the benefits of the organisation. The selection of the proper form of ERP software have been mentioned within the report. The report thus concludes several recommendations based on the mitigation of various kinds of issues and development of key ideas for the benefits of the company.
2CASE STUDY OF CLNRECYCLE LTD Table of Contents 1. Introduction..................................................................................................................................3 2. Project Background.....................................................................................................................3 3. Analysis and Evaluation..............................................................................................................4 3.1 Present Situation Analysis.....................................................................................................4 3.2 Process of Software Selection.............................................................................................10 3.3 Investigation of New Solution.............................................................................................12 3.4 Risk Management................................................................................................................13 3.5 Change Management...........................................................................................................17 4. Summary....................................................................................................................................17 5. Recommendation.......................................................................................................................18 6. References..................................................................................................................................19
3CASE STUDY OF CLNRECYCLE LTD 1. Introduction The report is based on the implementation of a proper ERP system within CLNRecycle Ltd. The company is one of the most owned and highly operated recycling company. The primary purpose of the company was based on providing different solutions for product that would be recycled. The products of the company were mainly sold is Japan, New Zealand and Australia. With the implementation of the various new kinds of processes within the systems at the organisation, there have been different kinds of issues that have been discovered. Different kinds of major form of business requirements would require different drivers who would be able to provide various kinds of solutions for the business (Galy and Sauceda 2014). The selection of the different kinds of ERP systems would be a helpful solution for the business processes of the company. This report would be helpful for outlining the different kinds of problems and thus would be able to provide solutionsbased on the needs of the organisation. A process of risk management has been provided within the report. This would help in analysing the level of risks that could get involved within the company (Ha and Ahn 2014). Based on the analysing of the risks, a particular change management process would be provided based on the implementation of the ERP systems within CLNRecycle Ltd. 2. Project Background There would be an effective system of work within the organisation. The company has a very rich experience of work within the industry. The impact of effective work within the industry includes the assessment of common kinds of data sets within CLNRecycle Ltd. The use of several kinds of assets within the organisation is one of the important resources that have been
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4CASE STUDY OF CLNRECYCLE LTD used by the organisation. The company is responsible for researching and thus developing environment-friendly recyclable products (Ward and Barker 2013). The company would expand their operation within India based on the accessing of the local recyclable materials. They would also be able to develop and thus sell those products. In the current times, the company has nearly 800 employees and 400 among them would mainly work in the sorting centres and production lines within the manufacturing plants of the organisation. The Product Design and R&D units are primarily located within the Melbourne city. They would hence be able to communicate with the higher managerial team of the organisation. With the impact of the latest systems within the organisation, the company has been found to operate with the traditional form of supply chain system. They would thus have to focus on the long term and local suppliers who would be able to provide wide form of assistance for the company (Gandomi and Haider 2015). With the impact of these kinds of processes within the systems, it has been seen that there were a number of challenges that have been faced by the organisation. 3. Analysis and Evaluation 3.1 Present Situation Analysis Based on the different kinds of situations within the organisation, there would be different kinds of business requirements and primary drivers that would be able to provide different kinds of resources to the CLNRecycle Ltd. Some of the primary kinds of drivers of CLNRecycle Ltd are:
5CASE STUDY OF CLNRECYCLE LTD Supply Chain Management– The present form of SCM of the CLNRecycle Ltd are mainly dependent on the supply from the local market suppliers and the traditional delivery methods (Christopher 2016). Aggressive Market Share and Revenue -CLNRecycle Ltd should primarily focus on their current share within the market. This would be helpful for them for reducing the different incurred costs within the highly competitive market. The generation of revenue could be defined as one of the most important assert of the organisation based on developing a strong share within the market (Armstronget al.2014). The variant use of different kinds of product based platforms would be helpful for increasing the different kinds of costs and complexity of the organisation. AssessmentofEngineeringCapability–Theaspectofengineeringwithinthe innovation of products could be considered to be an important driver of the productivity of the organisation. The use of the technique of innovating products could be helpful for increasing the demand of products for the organisation (Dodgson 2018). Increase of Manufacturing of Products –Higher production within the organisation has been considered as a crucial input for the organisation. The SCM within the organisation faces immense forms of pressures based on increasing the rate of production of CLNRecycle Ltd. Mitigation of Risks –Different forms of innovative technologies could be considered as an important factor for the purpose of mitigating the various kinds of incurred risks within the organisation (Soomro, Shah and Ahmed 2016).
6CASE STUDY OF CLNRECYCLE LTD Reduction of Incurred Costs –With the reducing of various kinds of costs within the units of manufacturing, they have been helpful for minimizing the various costs of the products (Bloomet al.2014). Reduction of Time-to-Market– There have been a growing form of importance of the various kinds of manufactured products that have been developed by CLNRecycle Ltd. Hence, it has been considered that there has been an increase in the pace of production of products within the current market. Creation of Performance Factors and Features of Products– There should be a control within the purchase of raw materials for manufacturing of products. These costs should be highly considered and controlled based on providing maximum profits for CLNRecycle Ltd. The major form of change within the use of manufacturing within the organisation would provide help in maintaining a proper kind of labelled approach for the growth of the organisation (Estampeet al.2013). Aggressive Sales Planning– There should be a high form of planning of sales of CLNRecycle Ltd based on the products that have been manufactured by them. With the impact of high form of sales within the organisation, it would provide help for increasing the revenue of the organisation (Avgerou and Walsham 2017). Decision Making System– The involvement of stakeholders within the organisation would be helpful for making vital kinds of decisions. The making of right kinds of decisions would be helpful for increasing the benefits of the organisation (Sharma, Mithas and Kankanhalli 2014).
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7CASE STUDY OF CLNRECYCLE LTD ItemsDriversof Businessand Requirements ProcessesData TypesFunctionalities of ERP Justification Supply Chain Management Requirements of Business Planningof Operation and Sales PrimaryManagement of Inventory The management ofinventory wouldbe helpfulin managing the systemsof supplychain withinthe company. Aggressive Market Share and Revenue Driversof Business Financial Management SecondaryManagement of Inventory The management ofinventory would help in the control of revenue withinthe market. Assessment of Engineering Capability MajorDrivers of the Business OperationsSecondaryBusiness Intelligence (BI) Theuseof high form of BI would be helpfulfor theselection ofdifferent kindsof innovative tools.They wouldbe
8CASE STUDY OF CLNRECYCLE LTD helpfulfor the generation of technology andnew ideas. Increaseof Manufacturin g of Products Major Business Drivers Manufacturi ng PrimaryManagement of Inventory The management ofthe inventory would help in the controlling of the processes of manufacturin g Mitigationof Risks Requirements of Business Administrati on PrimaryHumanbased Resources Theproper formof management ofhuman resource wouldbe helpfulfor managing the different kindsof stakeholders and employees withinthe
9CASE STUDY OF CLNRECYCLE LTD organisation. Reductionof Incurred Costs Requirements of Business SalesSecondaryManagement of Inventory The reduction of cost would helpinthe minimizing thevarious costsof controlling of thefinancial assetsofthe organisation. Reductionof Time-to- Market Requirements of Business Management of Assets SecondaryDistributionThesystem of distribution would help in the managing of the various kindsof systems withinthe organisation. Creationof Performance Factorsand Featuresof Products Requirements of Business Manufacturi ng PrimaryManufacturingTheprocess of manufacturin gwouldbe helpfulfor managing the development ofdifferent kindsof products.
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10CASE STUDY OF CLNRECYCLE LTD Aggressive Sales Planning Business Requirement Administrati on SecondaryInventory Management The managingof inventory wouldhelp for providing theplanning ofsales withinthe organisation. Decision Making System Driversof Business Administrati on PrimaryHuman Resource The management ofhuman resource woud help in managing the different stakeholders and employees withinthe organisation. 3.2 Process of Software Selection TheERPsystemsoftwarethatcouldpreferablybeusedforthebenefitsofthe organisation is SAP Business Suite 4 SAP HANA. The SAP S4 HANA could be defined as a form of next form of business generation suite. This software has been discussed as a new kind of product that could be used for the building of the advanced platform of in-memory (Plattner and Leukert 2015). This software has been primarily been designed based on the modern form of
11CASE STUDY OF CLNRECYCLE LTD principles of design. The use of this software primarily helps in delivering massive kind of simplified systems and thus helps in innovating new kinds of business processes. They would hence be helpful for running a simple form of digital based economy. The software processes aids in the creation of unique kinds of opportunities for different business organisations (Mayet al.2017). In a secondary manner, the companies would help in directing the simplifying of their different kinds of processes. They would also help in simplification of the various kinds of processes and thus be able to drive them towards efficiencies and real form of changes. The impact of IT would help in the creation of various kinds of business based opportunities and thus would help in the reduction of costs of ownership of the business (Kale 2014). Some of the different kinds of transactions that should be needed to be taken for the selection of the ERP software based on CLNRecycle Ltd are: Requirements of Key Business– The different key requirements of the business would be very much needed for the organisation. Different kinds of researches should be should be needed for the identification of the requirements of the business. There have different kinds of business requirements that have already been identified in the report. Based on the requirements of the business, there should be a need for the creation of a business plan based on ensuring the safety of the organisation (Beckeret al.2016). The strategic based plans would be helpful for the defining the goals and objectives of the organisation. Identification of Key Stakeholders– There should be a high form of importance of the stakeholders within the organisation. There are two different kinds of stakeholders that would be needed for the benefits of the organisation. They are internal and external stakeholders (Zaman 2014). The involvement of stakeholders would be extremely helpful
12CASE STUDY OF CLNRECYCLE LTD for dealing with the different forms of external factors of the environment. The different internal stakeholders should be primarily be linked with the development of the business of the organisation. The involvement of the various kinds of stakeholders becomes helpful for making of vital kinds of decisions based on the benefits of the company. The stakeholders should also hold the responsibility for the making of vital form of decisions. Total Incurred Ownership Cost– The management of the company should hold the responsibility for deciding the budget and time that would be taken for the benefits of the business of the organisation. The total cost should be helpful for the creation of different kinds of strategies for the implementation of the ERP software. The different kinds of pending and ongoing projects should be properly taken into consideration based on making higher kinds of investments (Walterbusch, Martens and Teuteberg 2013). (Fig 1: Rich Picture) 3.3 Investigation of New Solution The Callidus Cloud and Concur Technologies have been able to provide different kinds of solutions for the various processes within the market for the benefit of the organisation. The
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13CASE STUDY OF CLNRECYCLE LTD implementation of the technology based on cloud computing technologies and IoT based platforms could be performed with the help of SAP S4 HANA systems. CLNRecycle Ltd could make use of role based experience of the users that would be based on the principles of modern day design. They would also aid in reducing the efforts of training and thus increase in the level of productivity. The SAP S4 HANA would also aid in allowance of the SAP Business Suite that would integrate the level of transactions based on a platform of single memory. The different kinds of solutions provide by both of these companies shouldbeabletoprovidebusinessrequirementsaccordingtothespecificneedsofthe businesses. The inclusion of Waterfall methods includes the proper form of implementation of ERP systems. The different steps include: Discovery– This step includes the beginning of the processes of sales about the requirement of ERP implementation. Planning– This step provides major identification and design of the processes. Design– The solution proposed within the planning phase would be implemented within the design phase. Testing– This is one of the most important phase within the development of new kind of processes within the systems. Changes within the system should be project should be reverted back. Deployment– The team of ERP systems should make proper decisions based on deploying the proper software. The final check should be able to uncover different problems.
14CASE STUDY OF CLNRECYCLE LTD Support– There should be a proper support team who would be able to respond to different queries. Maintenance, upgrades and software update patches should be required as per the needs of the business (Demirkan and Delen 2013). 3.4 Risk Management The process of risk management should be able to understand the different risks and approached threats within the concerned industry. The processes of risk management would be able to identify the risks and thus would be able to take severe measures within the business. The risks should be temporary and should be mitigated in proper time. There have been different risks that have been identified within CLNRecycle Ltd (Thompson 2017). The management of risks have been identified as one of the important aspect of the organisation. The environment of ERP systems have been made to be sensible based on the identification of risks. Hence it would be necessary for adoption of rich strategies before the implementation of ERP software within CLNRecycle Ltd. Risk Management Plan would be requires for the preparation of strategies based on the identification of risks within the organisation. The different kinds of vital kinds of risks within CLNRecycle Ltd are: Lack of improvisation of management of change at various levels Lack of support from the top managerial levels Lack of proper implementation of the ERP systems
15CASE STUDY OF CLNRECYCLE LTD RisksDescriptionRisk Source LikelihoodImpactRatingMitigationReference Lack of improvisation of management of change at various levels The interaction with the CLR and the ERP software had shown a slow growth. Lack of the adoption of the new kinds of business environment s. Extreme high MassiveSignificantImprovement of the level of communication with top-level of management. Implementation of proper form of ERP systems Park,J.,Seager, T.P.,Rao,P.S.C., Convertino, M. and Linkov,I.,2013. Integrating risk and resilience approachesto catastrophe managementin engineering systems.Risk Analysis,33(3), pp.356-367. Lack of support from the top managerial levels The interaction of CLR with ERP systems have shown a slower growth. Lack of workforce engagements and adaption to new kinds of strategies MediumMassiveSignificantly medium Improvement of communication strategies. Qian, C., Cao, Q. andTakeuchi,R., 2013.Top managementteam functional diversity andorganizational innovationin China:The moderatingeffects ofenvironment. Strategic Management Journal,34(1), pp.110-120. Lack of proper implementation of the ERP systems The impact of IT systems were not properly implemented within the CLR systems. Lack of technical experts Medium- High Highly Critical MediumImplementation of new IT tools and advanced manufacturing tools Lopez,C.and Salmeron,J.L., 2014.Dynamic risksmodellingin ERPmaintenance projectswith FCM.Information Sciences,256, pp.25-45.
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16CASE STUDY OF CLNRECYCLE LTD (Risk Register Table) (Risk Matrix) Severity of Risks InsignificantMinimalSeriousSeverity Low Low (2)Medium (3)Medium (5)High (10) Medium Low (3)Medium (4)High (9)Extreme (12) High Medium (5)High (8)High (10)Extreme (12)
17CASE STUDY OF CLNRECYCLE LTD 3.5 Change Management The aspect of change management could be considered as to be an important concept within the implementation of ERP systems within the organisation. The change of the behaviour within the working pattern of the employees could provide help for the development of the organisation (Ptak and Schragenheim 2016). There would also be different forms of limitations based on the inclusion of the model that would not be applicable for different kinds of situations. The management of change would be able to explain the ethical and social dimensions of learning (Chang 2016). The major kinds of limitations within the model would mainly lack within the aspects of validity, objectivity and reliability. 4. Summary Based on the discussion from the above report, it could be concluded that the different kinds of ERP based solutions would be extremely helpful for CLNRecycle Ltd. The report analyses the background description of the organisation. Based on the various kinds of analysis, the present situation of the organisation has been analysed. There have been different kinds of threats and risks that have been identified within the report. The selection of the proper kind of ERP software has been selected and has been described within the report. The report thus helps in the discussion of the proper kinds of solutions based on the various kinds of issues faced by theorganisation.Basedontheidentifiedriskswithintheorganisation,therehasbeen identification and design of a risk management plan. This would thus be helpful for the benefits of the organisation.
18CASE STUDY OF CLNRECYCLE LTD 5. Recommendation Based on the different kinds of conclusion derived from the report, it should be considered that the company should take some level of measures for the benefits of the organisation. The CEO of the organisation should be able to keep a major kind of focus based on the development of the HRD of the organisation. The recruitment of the different professionals of IT should be helpful for the enhancementof the technical liabilitiesof the unitsof manufacturing within the organisation. The different kinds of usage of the processes of risk managementshouldbemaintained.Theimpactoftheprocessesdevelopedintherisk management plan should be able to mitigate the various kinds of objectives and goals that would be set for the organisation. There are different kinds of strategies that have been adopted by the organisation. The integration of motivation and training sessions should be helpful for the enhancement of the various kinds of knowledge and skills of the organisation. There should also be a proper form of training based on the implementation of ERP systems that would be able to bring about a positive form of change within the organisation and would thus be able to benefit the various processes within the organisation.
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19CASE STUDY OF CLNRECYCLE LTD 6. References Armstrong, G., Adam, S., Denize, S. and Kotler, P., 2014.Principles of marketing. Pearson Australia. Avgerou, C. and Walsham, G. eds., 2017.Information Technology in Context: Studies from the Perspective of Developing Countries: Studies from the Perspective of Developing Countries. Routledge. Becker, C., Betz, S., Chitchyan, R., Duboc, L., Easterbrook, S.M., Penzenstadler, B., Seyff, N. and Venters, C.C., 2016. Requirements: The key to sustainability.IEEE Software,33(1), pp.56- 65. Bloom, N., Garicano, L., Sadun, R. and Van Reenen, J., 2014. The distinct effects of information technology and communication technology on firm organization.Management Science,60(12), pp.2859-2885. Chang,J.F.,2016.Businessprocessmanagementsystems:strategyandimplementation. Auerbach Publications. Christopher, M., 2016.Logistics & supply chain management. Pearson UK. Demirkan, H. and Delen, D., 2013. Leveraging the capabilities of service-oriented decision support systems: Putting analytics and big data in cloud.Decision Support Systems,55(1), pp.412-421. Dodgson,M.,2018.Technologicalcollaborationinindustry:strategy,policyand internationalization in innovation. Routledge.
20CASE STUDY OF CLNRECYCLE LTD Estampe, D., Lamouri, S., Paris, J.L. and Brahim-Djelloul, S., 2013. A framework for analysing supplychainperformanceevaluationmodels.InternationalJournalofProduction Economics,142(2), pp.247-258. Galy, E. and Sauceda, M.J., 2014. Post-implementation practices of ERP systems and their relationship to financial performance.Information & Management,51(3), pp.310-319. Gandomi, A. and Haider, M., 2015. Beyond the hype: Big data concepts, methods, and analytics.International Journal of Information Management,35(2), pp.137-144. Ha, Y.M. and Ahn, H.J., 2014. Factors affecting the performance of Enterprise Resource Planning(ERP)systemsinthepost-implementationstage.Behaviour&Information Technology,33(10), pp.1065-1081. Kale, V., 2014.Implementing SAP® CRM: The guide for business and technology managers. Auerbach Publications. May, N., Böhm, A. and Lehner, W., 2017. SAP HANA–The Evolution of an In-Memory DBMS from Pure OLAP Processing TowardsMixed Workloads.Datenbanksystemefür Business, Technologie und Web (BTW 2017). Park, J., Seager, T.P., Rao, P.S.C., Convertino, M. and Linkov, I., 2013. Integrating risk and resilience approaches to catastrophe management in engineering systems.Risk Analysis,33(3), pp.356-367. Plattner, H. and Leukert, B., 2015.The in-memory revolution: how SAP HANA enables business of the future. Springer.
21CASE STUDY OF CLNRECYCLE LTD Ptak, C.A. and Schragenheim, E., 2016.ERP: tools, techniques, and applications for integrating the supply chain. Crc Press. Qian, C., Cao, Q. and Takeuchi, R., 2013. Top management team functional diversity and organizationalinnovationinChina:Themoderatingeffectsofenvironment.Strategic Management Journal,34(1), pp.110-120. Sharma, R., Mithas, S. and Kankanhalli, A., 2014. Transforming decision-making processes: a research agenda for understanding the impact of business analytics on organisations. Soomro, Z.A., Shah, M.H. and Ahmed, J., 2016. Information security management needs more holistic approach: A literature review.International Journal of Information Management,36(2), pp.215-225. Thompson, J.D., 2017.Organizations in action: Social science bases of administrative theory. Routledge. Walterbusch, M., Martens, B. and Teuteberg, F., 2013. Evaluating cloud computing services from a total cost of ownership perspective.Management Research Review,36(6), pp.613-638. Ward, J.S. and Barker, A., 2013. Undefined by data: a survey of big data definitions.arXiv preprint arXiv:1309.5821. Zaman, A.U., 2014. Identification of key assessment indicators of the zero waste management systems.Ecological indicators,36, pp.682-693.