case study of NHS (National Health Services)

Added on - 03 Dec 2019

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CONDUCTING AMANAGEMENT REPORT
TABLE OF CONTENTSLO1..................................................................................................................................................21.1 Determining management area of investigation that has its implication on the work relatedarea.........................................................................................................................................21.2 Identifying the aim, scope and objectives of project........................................................31.3 Justifying the aims and objectives of project...................................................................3LO2..................................................................................................................................................42.1 Identifying the source of data and information for the project.........................................42.2 Analysing data and information with an aim to meet the project aim..............................42.3 Alternative option for meeting the project aim................................................................8LO3..................................................................................................................................................93.1 Evaluating the research to make conclusion....................................................................93.2 Recommend the course of action which is used to achieve the aim of project................93.3 Impact of project recommendation.................................................................................10LO4................................................................................................................................................104.1 and 4.2 Medium uses to show the result along with producing the result of project.....104.3 Impact of project on work related area...........................................................................10REFERENCES..............................................................................................................................11APPENDIX....................................................................................................................................13Appendix 1: Questionnaire...................................................................................................13
ILLUSTRATION INDEXIllustration 1: Theme 1.....................................................................................................................6Illustration 2: Theme 2.....................................................................................................................7Illustration 3: Theme 3.....................................................................................................................8Illustration 4: Theme 4.....................................................................................................................91
LO11.1 Determining management area of investigation that has its implication on the work relatedareaThis research report is based upon the topic of “To investigate the effectiveness of addingadditional work space in reducing the work load and meeting the demand of services: A casestudy of NHS (National Health Services)”. Heavy work load as well as increased waiting time ofcustomers is being regarded as one of the most common problem that is being faced by the firmswhich delivers services. In health and social care firm also, the given problem is so frequent andcommon. This is because, on daily basis the health care individual has to deal with the largenumber of patients who have specific need. Here, in order to give an effective service to theseindividuals, enterprise must have to take measure with regard to reduce the waiting time ofcustomers (Munn-Giddings and winter, 2013). However, this can be done by them if they makeefforts with respect to add additional work space in their existing operation.In accordance with the given context, as per the view point of Aveyard, 2014 “Additionalwork space is the practice of enhancing the existing area of delivering the services” (Aveyard,2014). In terms of services, carrying out the appointment of more doctors for the specific type ofdiseases is also being consider as the practice of adding space to the existing area. In addition tothis, according to the view point of Reeves and et.al., 2011 “The waiting time of customers canbe reduced if significant increment in the number of doctors will be carried out who havespecialization in dealing with particular type of problems” (Reeves and et.al., 2011). The thing asbeing specified by the authors is right. This is because, it has been seen that the firms that havepractices such type of thing has gained the positive result in the form of reduction in the waitingtime of buyers. Thus, the tactic of increasing the number of doctor within health care firm iseffective.In addition to this, with the help of given approach the work load type of situation whichis occurring within firm can also be controlled. As a result of it health care firm will be able tocarry out its efforts with regard to deliver the high quality of services to the patients. This willhelp in enhancing the motivation of workers (Steventon and et.al., 2013).For the purpose to carry out the given report, NHS is selected. It is the publicly fundedhealth care firm that delivers services in Europe. The firm offers wide range of services to itspatients and it makes the significant efforts with regard to deliver the high quality of services to2
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