Case Study on Marriott International UK

Added on - 03 Dec 2019

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Research project
TABLE OF CONTENTSTASK 1- RESEARCH Proposal......................................................................................................31.1 Background............................................................................................................................31.2 Rationale................................................................................................................................31.3 Literature Review...................................................................................................................41.4 Research methodologies........................................................................................................51.5 Timeline.................................................................................................................................6TASK 2............................................................................................................................................72.1 Research questions and resource used for conducting research............................................72.2 Research methodologies........................................................................................................72.3 Data Collection......................................................................................................................8TASK 3..........................................................................................................................................123.1 Data analysis techniques......................................................................................................123.2 Interpretation........................................................................................................................123.3 Recommendations and further consideration.......................................................................13REFERENCES..............................................................................................................................142
Title: To analyse the impact of training and development program on performance of employeesin hospitality sector: A case study on Marriott International UK.TASK 1- RESEARCH PROPOSAL1.1 BackgroundIn order to enhance the performance of organization as well as employees business unitfocuses on designing effective training and development programs (Clark, 2010). In the presentera of continuous learning training and development plays significant role for the existingemployees as it assists in developing and amending their skills that results in attaining businessgoals in effective manner. In the hospitality industry training and development program playspivotal role as it enhances skills and abilities of staff that assists them in attracting their guest andcustomers towards their hotel and using their services (Pike, 2003). Presently the study willexamine the impact of designing training and development program on the overall execution ofemployees.1.2 RationaleThe key rationale for conducting this research will be to measure the effect of trainingand development of the performance of hospitality organization. Through conducting theresearch it will also benefit the existing employees in enhancing their abilities and skills so thatthey can render quality services to their customers or guests (Willis, 2011). Along with this, itwill also help the researcher in gaining insight knowledge so that they may properly develop theresult to attain overall growth in the hospitality organization. Furthermore, this will also supportin carrying out proper research to achieve the stated research aims and objectives.Research aims and ObjectivesAim: To analyse the impact of training and development sessions on the performance ofemployees rendering service in the hospitality industry: A case study on Marriott InternationalUK.Objectives:To measure the concept of training and development within the workplace.To understand the influence of training programs on job performance of employees.To identify the key training methods being employed by Marriott for its workforce.3
To recommend the effective ways through which Marriott can enhance performance of itsemployees.1.3 Literature ReviewAs per view ofAmagada (2006)training and development plays most significant role inthe modern era where it supports in enhancing knowledge level along with skills of employeespresent within the workplace. Further, in the modern era the market where businesses operate isfull of challenges and to deal with the same it is required to have skilled workforce. According toBunnell and et.al (2000)training and development strongly focuses on development of skills ofemployees working in company. Further, it is well known fact that to carry out businessoperations appropriate knowledge is needed and this is only possible when proper training withinthe workforce is being delivered to employees. Apart from this, it acts as development tool forthe entire organization where all the major operations can be carried out smoothly and this inturn allows company to deal with the challenges being present in the business environment.Without effective training program it is impossible for business to work in favor of enhancing itsefficiency and sometime leads to negative results. Moreover, different type of training programsare being carried out by companies such as on the job, off the job etc with the help of whichknowledge level of employees easily enhances and in turn it becomes easy to carry out businessoperations.Types of trainingAs per view ofHurn (2011)different types of training are being carried out within theworkplace which supports organization in gaining competitive advantage. Further, two mainmethods of training are being present which involves on the job and off the job. On the jobtraining method takes into consideration large number of techniques which are job rotation,coaching, mentoring etc. By considering all these techniques it becomes easy for business tofocus on development of its staff members and provides favorable results in terms of high jobsatisfaction etc. According toThorpe and Clifford (2007)off the job training methods are alsoconsidered to be most effective such as simulation exercise, lectures and conferences, sensitivitytraining etc. By undertaking all these tools it becomes easy for any organization to develop themajor areas where performance its staff members lacks and overall improvement is needed.Sometime it is possible that staff members are not able to carry out overall operations due to lack4
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