Telecommunications and Ethics
Added on 2020-02-18
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PROFESSIONAL PRACTICE AND ETHICS
2 PROFESSIONAL PRACTICE AND ETHICSContentsIntroduction...........................................................................................................................................3One.Tel case study.................................................................................................................................3Stakeholders..........................................................................................................................................4Ethical issues.........................................................................................................................................5Conclusion.............................................................................................................................................6References.............................................................................................................................................8
3 PROFESSIONAL PRACTICE AND ETHICSIntroductionThere can be several ethical issues that might be faced by an information and communicationtechnology practitioner. The individual could have had training in ethics from AustralianComputer Society. In the following report a case study of One. Tel a telecommunicationcompany has been taken. The company was facing problems with its billing system.Customers were being issued wrong bills and this raised many ethical issues for theinformation technology professionals in the company (Buttle and Maklan, 2015). Theproblems of stakeholders in this situation have been discussed. The actions that informationtechnology professionals in the company could have taken have also been discussed. One.Tel case studyOne.Tel was an Australian company which became insolvent in 2000 (Bloomberg, 2017).There were many reasons for this company becoming insolvent but the major one was themismanagement by the top management of the company of its information technologydepartment. The directors of the company followed hands on control of the company. The topmanagement of the company was non technical. The middle management of the companywas almost non existent. There were technicians who were highly paid and were young.Systems were built in the company for billing, call centre, dealer management and debtcollection. The systems outsourced were the financial system and a data warehouse used togenerate performance indicators. The billing system was developed in house by the company. It was one of the leadingtelecommunication companies in Australia at the time. Billing system in any company is veryimportant. The billing of goods and services is essential for any cash flow to take place.When bills are presented to the customer, the individual makes a payment to the company.The billing system in One. Tel became faulty. There were cases of wrong calculations beingmade in the bills (Atrill, McLaney and Harvey, 2014). This can happen if the sales staff of thecompany and the employees taking the payment are inefficient or corrupt. They do notproperly understand how the computer software for billing operates. Other reason could bethat the billing system put in place is faulty. Then it is the information technology
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