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Case Study Organizational Behavior

Added on - 13 Apr 2020

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Running Head: Organizational BehaviorOrganizational BehaviorSuit and Thai
Organizational Behavior1Executive SummaryThis case throws light on a beautiful relationship between an employer and an employee andhow employers can motivate their employees to work harder. The case explains that Wazza theGold was hired at the position of a dishwasher with a pay of $4 an hour. However, his work wasrather slow and sloppy. In order to motivate him, his employer Fox, set his pay at $120 a daywhich encouraged him to complete his work in lesser time. There was a board placed in hiskitchen to register his performance.The theories applied by Fox were Goal setting theory (by setting clear and difficult goals), Self-efficacy theory (by believing in Wazza’s abilities), Expectancy theory (by ensuring Wazza’sexpectations from the job are fully met) and intrinsic rewards theory (by consistently praisingand motivating Wazza for a job well done). Although Fox has done everything in his ability tomotivate Wazza. A few more steps could help improve the performance further like givingWazza additional responsibilities and extra pay for those, paying attention on his studies andassisting him in completing the same and even giving him a day off every month as Wazza is ayoung boy who could utilize the time to socialize with his friends. Motivation is one of the mostimportant aspect of any workplace and it has been established by the case that how this aspectcan make a huge difference in employee performance.IntroductionOrganizational behavior is the study of human behavior in various organizational settings(Griffin, 2011). This case throws light on the organizational behavior of a particular employeeWazza Gold. He works as a dishwasher at Bruce Fox’s restaurant ‘Suit and Thai’. Thecompensation structure as well as the rewards given to employees’ play a major role is impactingemployee performance of employees and this case throws light on this aspect. The caseemphasizes on how the performance of Wazza Gold was improved upon owing to motivationalstrategies adopted by Fox. Motivation is an important aspect directing the performance ofemployees. Therefore, it is imperative that companies adopt innovative strategies to keep theiremployees inspired and driven (Lazaroiu, 2015).
Organizational Behavior2Motivational theories used by Bruce FoxBruce fox showcased perfect example of how employee motivation can impact performance ofemployees. The strategies adopted by Fox were as below:Goal setting theoryGoal setting theory lays emphasis on the specificity of the goal, challenging nature of a goal andthe feedback received on the same. The intentions behind working towards a goal are majormotivating factors. It is also noticed that specific goals increase performance (Pervin, 2015).When fox first spoke to Wazza Gold, he put up a board outside the kitchen which would registerhow much earlier gold was finishing his work. Upon doing so, Fox asked him to try for 1 hour.This set a clear goal in the mind of Wazza gold. Once the goal was set, Wazza seemedencouraged to complete his work quickly and yet with precision. This is known as goal settingmotivational theory where managers place specific goals for their employees which thusencourages them to work harder and achieve those goals (Kiresuk, 2014).It is important that the goals given to employees are specific goals and not generalized goals. Forexample, in the same case if Fox had told the dishwasher to complete his work sooner, it mightnot have motivated him as much. Rather, he chose to specify, ‘let’s try for one hour’. Thismotivated Wazza to achieve that goal every day. It is noticed that challenging goals gain ourattention and hence help in increasing concentration and focus. Secondly, difficult goals energizeemployees as they are expected to work much harder in order to achieve those goals.Goal setting theory also requires the manager to provide transparent and genuine feedback toemployees (Daley, 2012). Wazza gold was consistently motivated by his team helping him out asthey could see that the kitchen was now spic and span clean as compared to the sloppy kitchenthat was before. This goal setting theory successfully motivated Wazza gold and helped himachieve his target.Self-efficacy theorySelf-efficacy theory throws light on an individuals’ beliefs about themselves and their ability toaccomplish tasks. This theory talks about what employees think of themselves and their abilities.
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