Case Study & Reflective Statement

This case study and reflective statement explores the differing cultural needs in communities within the UK and how it influences the delivery of health and social care. It analyzes the factors associated with a specific case study and discusses the importance of information sharing. The study also evaluates the key agencies involved in dealing with complex cases and highlights the attributes of an effective multi-disciplinary team. The role of leadership in information sharing is also examined.

Case Study & Reflective Statement

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Question 1...................................................................................................................................1
Question 2...................................................................................................................................5
Question 3...................................................................................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
The present study is based upon the case study and this inter agency report work mainly
comprise of the multiple factors associated with the Ted and Mary case study and in reference to
the differing cultural needs in communities within UK. This study examines how information
sharing has been perceived as cultural issue and how it has influence on delivery of health and
social care. This study also demonstrates the key agencies associated with dealing of specific
complex case. Furthermore, the present study demonstrates the attributes of multi-disciplinary
team and skills possessed by the leaders. To effectively reflect on the areas which needs to be
developed and evaluate cultural needs of communities.
MAIN BODY
Question 1
Analysing the multiple factors associated with the case study and in reference to the differing
cultural needs in communities within UK, especially when to share information.
As per the case study, Mary is an elderly women who is aged 78 years. Mary’s husband
Ted has been tied to the chair in the fear that in her absence he might walk away, burn the house
down and even hurt himself. The volunteer has also observed that, Mary has lost weight and
states that, Ted is frail and also has difficulty in remembering things. Mary seems to be shaky
and teary when the community centre offered her to provide with the local health services. The
same information in turn has been shared to the manager, Gill who has been working on an aged
care assessment team without even disclosing the identity of Mary. However after the assessment
of the case the Gill has decided to effectively proceed without seeking consent of Mary and Ted.
This is because the Ted is highly vulnerable and is also at the high degree of risk of the serious
harm. However, the Gill has contacted the local health service and social care assessment team
visits Mary and tends to provide support for both Ted and Mary in emotional as well as practical
manner.
As per the (Riordan and et.al., 2015) believe that, UK is a diverse cultural society which
tends to mainly focus on developing the own culturally heritage, beliefs, language and attitudes.
Information sharing is considered to be useful in effectively ensuring that the elderly clients
receives the type of care and help they need in order to live on an independent basis. Information
sharing is considered to be as one of the most significant measure which has to be done within
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the health and social care sector in order to gain better care results and outcomes. It is considered
to be important for the health and social care organizations to comply by the law in order to
significantly share information and improves the care of the patient. Sharing of crucial
information with the agency or council health service is to effectively provide the best possible
care for the patient and it is significant in reducing of the pressure on the urgent set of care
services. It helps in providing the care treatment to the party at the earliest in order to live a
healthy and prosperous life. Failure to share the key relevant information in turn results in harm
to the respected party which in turn likely affects the health of the individual person.
Communication is considered to be one of the significant aspect which mainly focuses on
sharing and also transferring the key relevant information among all the cultures which is useful
in identifying and also examining the effective major traits. As per the Coyne and et.al., (2016)
believe that, in this specific case it is considered to be of crucial relevance which is useful in
effectively dealing with the key relevant problems and must also facilitate care for an individual.
Information sharing must be in proper consent with the parties. But, in this specific case
relevance, Ted condition has been continuously deteriorating and he was at the high degree of
risk to harm. It means it is important to take such action to provide them with the best possible
care and outcomes. In case it has been guarded by the law and the rules it is considered to be of
utmost importance and relevance to improve the sharing of the information by effectively
outweighing the individual as well as the public interest. Disclosing and sharing of the
information to the health care organization without the consent of the patient and family
members is done when the patient is at higher risk of getting hurt or cause harm to himself and
his partner.
Examining how information sharing has been perceived as cultural issue and its influence on
delivery of health and social care.
Information sharing in turn has been significantly influenced by the large number of
factors. It comprises of both inter- professional differences and professional interrelation. The
information has been significantly provided by complying with the health and social act, 2015. It
is of utmost relevance to effectively comply with the aims and the information sharing rules in
order to deliver the best possible care services with high degree of relevance and importance
(Papoutsi and et.al., 2015). The influence of the culture is wide within the health and social
sector. This is mainly because of they belong to the different culture, perspective, belief and
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attitude towards living their life. However, the cultural issue within the health and social care
setting will largely influence the perception of the illness, health and death and the beliefs related
with the cause of disease, approach towards health promotion and how the illness and pain has
been expressed or experiences. This is where the patient must seek help and provide them with
the best possible treatment. I have an effective problem solving skills and has the key capability
to take decision with utmost degree of accuracy to understand the needs and want of the patient. I
have the capability to resolve the problems which helps in living a better and healthy life. I focus
on effectively critically analysing the key relevant set of problem and communicate the same
with the care agencies and organizations to take appropriate set of decision. I have the capability
to focus on the team building capability which in turn is considered to be prominent in ensuring
that the team has been working in a significant and reliable manner to improve the results and
outcomes (Kostkova and et.al., 2016). I also take responsibility to improve the health conditions
and provide them with the best possible treatment with greater set of accuracy and relevance. As
per the Gibbs reflective model, I believe that, culture is considered to be as a pattern of idea,
behaviour and customs which has been shared by the particular individuals or society. I have
found out that, both patients as well as the health professionals are largely influenced by the
respective culture or any cultural issues. As a practitioner, I am highly culturally competent.
That usually means that, I have cultural awareness, cultural knowledge, cultural skills and
cultural encounter. This is significant in promoting high degree of trust and also focuses on
improving the treatment adherence. Information sharing is relevant in creation of the new
awareness and carry out better treatment planning (Mansfield-Devine, 2017).
In this relevant case study, Mary was not willing to talk about her problems with the
volunteers because she has a fear that they might put them into a nursing home. Mary has a
belief that she can manage but after assessing by the team it has been found out that the Ted is at
higher risk because of his vulnerable condition. Cultural set of issues has significant degree of
negative influence upon the health and outcomes of the individual. Complying with the best
possible treatment adherence, effective health care interventions and effective set of
recommendation associated with the lifestyle changes is useful in providing the best possible
care results and outcomes for the Ted and Mary. However, negative influence of this cultural
issue on the health can adversely influence the results and outcomes at a greater scale. I ought to
believe on the fact that, cultural issue has relevant degree of effect on the health which can affect
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the health results and outcomes at a significant level. Cultural issue mainly comprise of language
barriers, religion, beliefs and attitude towards certain thing. This eventually effects the health
results and outcomes of the Ted and Mary to live a healthy and a prosperous life.
Evaluating the key agencies associated with dealing of this specific complex case.
Inter- agency working is more than one agency who has been working together in a
formal and planned manner which is considered to be significant in developing and also
supporting the person who needs care. This can be done at both operational and strategic level.
The main responsibility of the inter-agency working is to effectively share responsibilities across
all the agencies. They focus on successfully working together to ensure that the needs of the
individual has been effectively met. It is significant in reducing the risk of harm and creates an
environment where inter- agency working can be significantly flourished (Dheensa, Fenwick and
Lucassen, 2017). The government of the UK has significantly increased the inter-agency
collaboration in relation to the service associated with the health and social care. It is significant
in providing the best possible care and also effective care results. Inter- agency working is highly
relevant in the duplication and delay in the health and social care services. Aged care assessment
team must effectively focus on proving assessment and help to the elderly people. It is
considered to be very useful in providing them with the best possible support which is useful in
best meeting their care needs. As per the specific case scenario, dementia care package will be
given which is useful in providing Ted and Mary by meeting their emotional as well as the
practical needs (Ølnes, Ubacht and Janssen, 2017). This way it is useful in helping the elderly
people with the greater set of accuracy and efficiency.
Social care staff is considered to be one of the most effective team which helps in providing
the significant degree of care to the Ted and Mary in order to improve their health conditions
within specific situation. Such health and social care staff helps in providing care because of his
vulnerable actions and thought process like run away from home, hurting himself and causing
fire to property. The staff members are considered to be prominent because it helps in helping
people who are facing relevant degree of challenge associated with the old age. They focus on
providing both emotional and practical level of support to Mary and Ted. Health care
organization plays one of the key relevant role to improve the accessibility and quality of the
health care. They focus on providing the best possible treatment and also focuses on significantly
promoting the health services in case of Mary and Ted. Indulging Ted in the cognitive
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stimulation therapies helps in improving the condition associated with meeting the care needs
and wants. Ted has also difficulty in remembering things and is frail (Riordan and et.al., 2015).
In this specific case, there is a reasonable reason to share information without the consent of
Mary, to reduce the risk of harm to Ted and receive appropriate support and care. Mary has lost
weight and states that it is difficult to manage things with Ted. It also focuses on providing range
of treatment, medications, therapies and sessions which in turn is considered to be highly
prominent in improving the care results and outcomes. Multicultural teams in health and social
care which mainly comprises of the nurses, care practitioners, doctors, dieticians, therapists and
allied health professionals who can understand their issues and problems with the different
varied culture and customs. This way it is useful in providing the high quality care.
Question 2
Attributes of an effective multi-disciplinary team to effectively deal with the situation.
As per the Dew, (2016) ought to believe on the fact that, a multi- disciplinary team is
referred to as a group related with the health care workers who are members of various
disciplines where each professional tends to provide specific set of services to the patient. The
key members who are part of multi-disciplinary team within the specific situation of Ted mainly
includes psychiatrists, mental health nurses, clinical nurse specialists, social workers, medical
secretaries, occupational therapists, counsellors and care workers. They all work together as a
team to deliver comprehensive care to the patient. The key attributes which is linked with the
multi-disciplinary team comprises of trust and respect within the team members. The multi-
disciplinary team must also significantly focus on agreed clinical governance structure and must
always make the bets use of the skill mix within multi-disciplinary team . They also comply with
the agreed set of protocols and systems for the better communication and effective set of
interaction between the team members. This team is highly relevant in improving the health
outcomes and focuses on promoting collaboration working. They also focus on effectively
utilizing the resources. Parsell, Clarke and Vorsina, (2020) also evaluated that, leadership is one
of the key attribute which in turn is relevant where they have the capability to delegate the key
responsibilities to improve the health condition of the Ted within the specific case. This way it
will be significant in improving the practical and emotional set of support to the Ted and results
in better care results and outcomes. Effective communication and information sharing between
the team members is highly relevant because it leads to better decision making. It is useful in
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sharing and also communicating key relevant information related with the patient to improve the
care outcomes. As per the Radder and et.al., (2019) ought to believe on the fact that, a multi-
disciplinary team must work with high degree of integrity, respect and honesty. They must also
comply with the varied set of strong moral principles to improve the results and outcomes related
with the patient care. The key attribute of the multi-disciplinary team is that, they must be
responsible and highly accountable associated with the work. Another major attribute of the
multi-disciplinary team is that they must be helpful, attentive, patient, flexible and hard working.
This way it is significant in delivering the best possible care services and leads to higher growth
and sustainability.
Effect of leadership within the team especially at the time of information sharing.
As per the Morton, Masters. and Cowburn, (2018) ought to believe on the fact that, the
successful leaders mainly focus on carefully analysing the problems and also assessing the needs
in order to make an informed set of choice. The leadership qualities within the health care setting
is useful in subordinating and delegating the duties as per the skill level which is useful in taking
informed set of decision. They leadership skills is useful in analysing the key problems and
finding the best possible solution to the team within the healthcare setting. It is significant in
increasing the morale of the employees and keep the team motivated to improve the care results
and outcomes. It is useful in developing coordination which leads to higher sustainable growth
and efficiency. Woods and et.al., (2018) agreed to the fact that, leadership is considered to be
prominent in providing constant set of opportunities for the purpose of knowledge sharing. It is
useful in the building up of the trust by creating a space for the knowledge sharing. It is useful in
encouraging transparency and recognizing the individual ideas which helps in best treating Ted
and improve his health condition. In this specific case, there is a reasonable reason to share
information without the consent of Mary, to reduce the risk of harm to Ted and receive
appropriate support and care. Leadership is considered to be prominent because it is useful in the
creation of the collaborative environment and supporting culture within the care setting. This is
prominent in improving the better care results with high degree of accuracy. Leadership is
considered to be relevant in effectively improving the communication process which leads to
providing the best possible services and care programmes which eventually leads to greater care
results and outcomes. Leadership has high degree of effect upon the health and social care
organization which is useful in creating a positive and confident atmosphere. It is useful in
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developing trust and loyalty among the patients as well as the family members. Leadership is
useful in improving the quality of care for Ted within the care setting. It helps in the monitoring
of the key system and is useful in ensuring that the patient receives utmost degree of quality care
and outcomes. Leadership within the care setting results in high degree of productivity and
quality of care. Leadership and management is highly useful in strengthening the quality and
provide integrate care. Sharing of the information is vital which leads to greater relevance and
high degree of operational efficiency (These Leadership Skills Are Necessary in Health Care,
2020). It is relevant in the delivering of good health care services and helps in motivating the
team and the person seeking care. Leadership is significant in improving the poorly structured
company in order to perform better with great degree of accuracy and relevance.
Transformational Leadership theory is considered to be prominent within the healthcare setting
which is useful in encouraging, inspiring and motivating the team and helps in greater future
success within the health and social care setting. The leadership approach within the healthcare
setting is significant in providing consistent approach associated with the leadership for the
development of the team and meeting up any complex challenges. It is significant in the better
attainment of care results and better outcomes.
Analysing the variety of skills a leader have to support the team and Ted.
As per the Woods and et.al., (2018) ought to believe on the fact that, an effective leader is one of
the most crucial part for the health care team. The effective leader possesses strategic thinking
skills which helps in taking quick and appropriate set of action to improve the care results and
outcomes. This is usually done by possessing key skills like vision, listening, communication,
flexibility, respect and quick decision skills which is considered to be highly significant in
improving care results and outcomes. The health care leaders must comply with emotional
intelligence skills with the enhanced set of capability to recognize unspoken, spoken and
physical cues. It also manage the patient and employee concerns associated with the study.
Morton, Masters and Cowburn, (2018) gained an understanding that, a leader must also possess
delivery and planing skills which is relevant in the attainment of the better care outcomes and
take relevant set of important decision which improves the care results and outcomes. They must
have effective problem solving skills in order to take appropriate decision to improve the health
conditions associated with the Ted. Relationship development skills helps in building up the
personal and professional relationship with the team and patient and attain better care results.
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Building network and maintaining good relation is considered to be prominent in improving the
care outcomes and provide the best possible treatment to Ted. Effective communication skills of
the leader is highly significant because it helps in setting clear set of ideas and provide them with
the best possible treatment by interacting with the team and patient in a relevant manner. As per
the Parsell, Clarke and Vorsina, (2020) ought to believe on the fact that, leader must focus on
complying with the technological skills It is useful which is significant for medical advancement
and provide Ted with the best possible care treatments and outcomes. Effective leadership skills
within the health care setting is useful in improving the outcome of the patient. It is useful in
maintaining the service consistency and deliver the utmost quality of care with better care
results. Change management skills is another relevant skills which must be possessed by the
leader to overcome resistance to change. Moreover, persuasion and influencing skills is one of
the key relevant skill set within the leader in the health care organization which is useful in
creation of the positive interaction between the team and provide utmost degree of high quality
care to the patient. Collaboration skills is also one of the key relevant skill which the leader must
significantly possess to support the team and Ted. This way it is significant in the delivering of
best possible care services and provide Ted with the practical and emotional support. Good
listening skills is also considered to be prominent which helps in improving the better care
outcomes and take necessary decision with utmost accuracy and precision.
Question 3
As per the Gibbs reflective model, I ought to believe on the fact that, working with the
varied set of cultural needs is considered to be highly important which helped me in taking
necessary set of corrective action. I have learnt that, every individual within the health care
setting has their own set of beliefs and attitude. It is highly crucial top understand the need,
culture and attitude of each person who belong to varied belief. I have learnt that, diverse cultural
society which tends to mainly focus on developing the own culturally heritage, beliefs, language
and attitudes. I also believe that, information sharing is highly crucial because it helps in
improving the care outcomes and attain greater set of efficiency which leads to higher
sustainable growth and efficiency. Every individual belong to different community or culture
who has specific experiences which shapes the way member tends to critically understand the
specific world. They belong to varied culture, belief, gender, class, national origin, etc. which
can largely influence the business operations. As per the Gibbs reflective model, I ought to
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believe on the fact that, understanding the varied degree of the language barriers is considered to
be prominent in reducing the language barrier and also provide personal set of experience. It
helps in treating the best possible care to the patients and attain greater operational growth and
efficiency.
I need to focus on developing problem solving skills which is considered to be highly
relevant in taking appropriate set of decision which is considered to be highly significant in the
better attainment of the goals and objectives. I also need to develop on culturally communicating
with the team which is useful in providing the best possible care services. As per the Gibbs
reflective model, I ought to believe on the fact that, I need to develop upon improving my
strategic thinking skills by taking intensive training which leads to greater operational growth
and sustainability within the health care setting. I also need to focus on developing the key set of
relationships between the team and the person who has been seeking care. This is useful in
maintaining effective collaborative relationship and gain higher care results and outcomes. As
per the Gibbs reflective model, I ought to believe on the fact that, I have significant level of
leadership skills and communication skills which further helps in improving the care results and
outcomes. I need to improve the work associated with the delegation practice within the care
setting. This is useful in delegating the work and carry out all the operations in a relevant
manner.
CONCLUSION
From the study it has been summarized that, a diverse cultural society which tends to
mainly focus on developing the own culturally heritage, beliefs, language and attitudes. Sharing
of crucial information with the agency or council health service is to effectively provide the best
possible care for the patient. Cultural issue mainly comprise of language barriers, religion,
beliefs and attitude towards certain thing. Social care staff, inter-agency working team, multi-
cultural team are considered to be one of the most effective team which helps in providing the
significant degree of care. The key attributes within the multi- disciplinary team are trust,
respect, integrity, communication, responsible, accountable, etc. Leadership skills helps in
providing the best possible care services and attain better care results.
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organisations. Network Security, 2017(6), pp.14-19.
Morton, G., Masters, J. and Cowburn, P.J., 2018. Multidisciplinary team approach to heart
failure management. Heart. 104(16). pp.1376-1382.
Ølnes, S., Ubacht, J. and Janssen, M., 2017. Blockchain in government: Benefits and
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Woods, L and et.al., 2018. Partnering in digital health design: Engaging the multidisciplinary
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Online
These Leadership Skills Are Necessary in Health Care. 2020. [ONLINE]. Available through<
https://healthinformatics.uic.edu/blog/these-leadership-skills-are-necessary-in-health-care/>
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