Case Study about What's in a Research Proposal?

Running head: RESEARCH PROPOSAL
Research proposal
Name of the student
Name of the university
Author note

RESEARCH PROPOSAL1
Table of Contents
1.0 Introduction..........................................................................................................................2
1.1 Purpose and scope............................................................................................................2
1.2 Background......................................................................................................................2
1.3 Problem definition............................................................................................................3
2.0 Literature review..................................................................................................................3
3.0 Research design (and justification)......................................................................................6
4.0 Details of specific method....................................................................................................6
5.0 Sampling/respondents selection...........................................................................................7
6.0 Proposed data analysis.........................................................................................................7
7.0 Ethical Issues........................................................................................................................8
8.0 Budget..................................................................................................................................8
9.0 Timeline.............................................................................................................................10
References................................................................................................................................11

RESEARCH PROPOSAL2
Topic: Impact of system failure on productivity: A case study of Commonwealth Bank of
Australia
1.0 Introduction
1.1 Purpose and scope
This study proposes to examine system failure and its impact on productivity in
Commonwealth Bank, Australia. The following objectives will be describe the scope of the
current study:
 To assess the systems adopted by Commonwealth Bank of Australia for conducting
the financial transactions
 To measure the steps taken for controlling the breaches like money laundering in the
workplace premises of Commonwealth bank of Australia
 To analyse the spontaneity in the managerial decisions of Commonwealth Bank of
Australia for resolving the issues like over insurance and underpayment of the
employees under superannuation.
 To examine the impact of system failure on the productivity of the Commonwealth
bank of Australia
1.2 Background
The Commonwealth Bank has released multiple statements stating several instances
where systematic failure has affected both employees and consumers as they have lost
significant amount of money. The bank was forced to release a list based on the demands of
the ASIC chairman and Reserve Bank governor (Abc.net.au 2019). The major issues
identified include problems with insurance selling lines which has not been paid,
underpayment of employees’ superannuation payments and over insurance of home loan.
Moreover, it has also failed to cancel payments to various deceased estates and the

RESEARCH PROPOSAL3
investigation shows that 1,000 and even more deceased estates may have been affected.
Moreover, in case of the superannuation of employees it has been seen that more than 8000
employees have been affected due to the technological failure of human resources systems
(Eyers 2019). The bank was forced to repay millions of dollars to their former and current
workforce. This systemic failure has affected the overall system and the CBA is expected to
pay $700 million along with the legal cost for suspicious transfers, accounts and deposits
(Doran and Janda 2018). The bank also failed to properly monitor transaction on more than
770,000 accounts for evaluating threat of money laundering.
1.3 Problem definition
In light of the current online sources, it has been seen that series of systematic failures
have significantly impacted various operations within the bank. The lack of transparency and
monitoring of various activities have caused the company to withstand multiple accusations
and fines which would heavily affect the stakeholders. The risk failure within the CBA’s
system would cost the company minimum of $500 million for mitigating the gap in managing
operational risk. The bank has been trying to fix the problems with their existing systems as
they were totally in effective in managing operational risk.
2.0 Literature review
There has been significant increase in research on information technology especially
in case of the banking sector. Brown et al. (2015) states that it is necessary to make
significant investment in technology for saving time and providing better services to the
consumers. The quality of the operation determines the productivity for all financial
institutions. Beloglazov et al. (2015) states that it is essential to provide high tech solutions to
issues so that there is minimum variation between services and consumer requirements are
met. Sustainable value also needs to be developed for maintaining the consistency of