Diversity and Equality in Restaurants

This assignment delves into the crucial role of diversity and equality in the restaurant industry. It examines relevant legislation like the Race Relations Act 1976 and Equality Act 2010, highlighting their significance in fostering inclusive workplaces. The document emphasizes the benefits of diversity for businesses, including enhanced creativity, innovation, and customer reach. It also features a case study of Deloitte UK to illustrate successful diversity implementation. Finally, the assignment outlines practical steps for promoting equality and diversity within restaurants.

CASE STUDY

Table of Contents
1. EHTICAL DILEMMA......................................................................................................................4
2. CRIMINAL LAW.............................................................................................................................5
3. PROBLEM SOLVING ACCOUNTING ANALYSIS......................................................................6
4. MARKET RESEARCH PROJECT...................................................................................................7
5. MARKET RESEARCH: RESTURANT CASE STUDY..................................................................8
REFERENCES....................................................................................................................................10

1. EHTICAL DILEMMA
Ethics
Ethics are the values and beliefs of person which derives individual upbringing,
culture and living patters. Every person has different values and beliefs which related to their
learning and background. Ethics of one person can be wrong and rights because it is based on
individual way of thinking and reacting in different situations.
Ethical Dilemma
Ethical dilemma is a critical situation where the person is unable to determine right
and wrong of the situation as the individual conflicts between personal and professional
values. Like, the person is unable to choose between professional and personal values and
ethics in certain situation (Byrne, 2010). In present business scenario manger conflicts
between social welfare and availability of fund like the firm do not have enough fund to
advertise more than 2 months per year about increasing Bowel Cancer and on the other hand
due to lack of awareness, bowel cancer among aged people in continuously increasing.
Hence, it can be stated that ethical dilemma in this case of for manager where the person is
unable to determine between advertising all 365 to control untreatable cancer or to just
advertise only for 2 months as per convince of funds.
Solution for business scenario
Creating awareness about increasing untreatable cancer aiming elderly people is good
cause for which advertising is the best strategy. The advertising for this case is done with the
help of charitable and donated funds. Further, lack of funds is the only reason, manager
advertises for 2 months. In this case, to create awareness it is important for the manager to
advertise whole 365 days. Further, the repose of two month advertising is appreciable and it
helps people in understanding deep causes of Bowl Cancer. Apart from this, it is considered
as effective because with the help of this people understands the importance of regular check
up. Thus, as per the situation the major problem lies in availability of funds because the firm
for which manager works is charitable. Therefore, the best solution to this ethical dilemma
can be first seek for more volunteers and funds by making people understanding cause
because when people gets to know the cause of charity (Congress, 2017). It ultimately
motivates them to contribute their best. Henceforth, door to door stepping for funds in this

case is the best strategy which can help the manager in overcoming problem of shortage of
funds for advertising.
2. CRIMINAL LAW
Rights of Lu Yin
There are millions of cases where people get imprisoned and accused for the crime
which the person has not even committed. These types of scenario are faced by person
especially when travelling to other places like Lu Yin where she got arrested by police for
credit card forgery. However, she had all the proofs which proves her honesty and innocence
and moreover as she got arrested in United Kingdom she has various rights like to get free
legal advice, right to get medical is she feels like, right to inform family and most importantly
under code of practice, she beholds the right to ask officers to behave with her properly
(Kadish, Schulhofer and Barkow, 2016). Thus, the reason behind false confessions of million
innocent people regardless of evidence of their evidence is misbehaviours of police officers at
the time of interrogation.
Advice to Lu yin
As per case, Lu Yin can use any of the above rights like she can ask police to see all
of his evidences that proves her innocence. Moreover, she can ask them to behave properly as
per their code of practice. The best she can ask them to speak with legal advisor because it is
the only strategy which can help her out of investigation and interrogation. Apart from this, it
is her right to as police to let her talk to family and immediate guardians so that the family
can come and interrupt her interrogation (Keating and et.al., 2014).
Justification on the basis of earlier research
According to past cases, it has been determined that there are numerous cases where
people proved their innocence with the help of following their rights if have free legal advice
or to ask police officers to first go through evidences during interrogation. These rights are
regulated by UK government to protect public interest and to provide free living right to
every person regardless of any discrimination. Hence, it can be stat that right by UK
government are enforced to protect interest of people like Lu Yin who being wrongly accused
by police.
Example to support recommendation

There was case where boy James was new to town and police arrested her for debit
card forgery. He was aware about his rights and therefore asked them to take free legal advice
and to inform family. Further, due to this, the police was bound to look into evidence and
lastly the officers ended up realizing that James was innocent and the individual accused him
for wrong doing. Thus, in accordance to this case it can be stated that implanting use of rights
at right time is the best way to seek out of legal proceedings.
3. PROBLEM SOLVING ACCOUNTING ANALYSIS
Lisa’s liability, gains, capital and assets
As per scenario, it has been analysed that liabilities of Lisa with regards to gym is space fir
boxing gym to which she is liable to pay rent every month. Apart from this, the credit
customers and suppliers are biggest liabilities which disturb cash flow management. The
asset with Lisa involves gym equipment which Lisa can keep for life time either for personal
or business purpose. Further, stock of drinks, branded gym clothes, medical tools, protein
powder which she buys from online wholesaler is a stock as she has not utilized it properly.
In addition, the biggest asset to gym and Lisa is her paying customer and are loyal to gym
and its services. Expenses of Lisa can be her customer who leaves gym without paying
certain amount and also the available stock. Apparently, the only gain of Lisa is her loyal and
regular paying gym visitors.
Problems and solution for managing cash flow
The biggest problem with Lisa cash flow management is her credit and the customers
who leave gym without paying. This credit ratio has led to various fluctuations in Lisa bank
balance. In addition, the major issue of variation also occurs when Lisa buys stock from
online wholesalers at low price but on the other hand again disrupts her savings by buying
unusual stock from local retailers and that too at very high prices. Further, the problem is
with premises for which she pays rent every month but is barely of any use of making money.
As per the analysis, it can be stated she Lisa ha fine Gym space and equipments but she is
unable to manage.
Thus, as per the problems discovered it is important for Lisa to manage her cash flow
for which she fist need to manage and make an account of her stock because at the time of

theft she was not even sure about stock which has been stolen. Similarly, she needs to
manage of visitor’s fee and bills of stock can help in managing fluctuations in cash flow
(Kroes and Manikas, 2014). Moreover, Lisa needs to stop buying stock from local retailers at
high prices instead she can focus on buying from local or online wholesalers which will helps
in reducing her investment in stock. Thus, Lisa needs to manage dates of rent and customer
bill and a sale in order to improvise cash flow and to overcome loses.
4. MARKET RESEARCH PROJECT
Eatery launch
Type: The most preferred and edible food of modern era is barbeque. It is considered most
preferable because it comprise of every one time eating necessity such as drinks, Stratus, Min
Course and dessert. However, in this launch of eatery, plan is to establish health fast food
eatery which will serve consumers in pattern of Barbeque.
Location for Eatery: Fast food eateries are much need at most crowded place. Therefore, for
this the plan is to target prime location which can be near schools, colleges, Malls etc.
Segmenting Market: The best way of segmenting market is on the basis of demographics
where the person segregates consumers according to their age, beliefs, taste and preferences.
This approach will assist in dividing customers according to their eating preferences
regardless of their differences. During market segmentation analysing eating habits targeted
population plays a crucial role as it assist in determining their wants for healthy fast food.
Thus, ethical considerations in this market research will be segmenting and target population
without any discrimination and also investigator will assure that beliefs, values of no
individual are harmed during market research.
Primary Data Collection: This market research method assist researcher in collect viable and
fresh information (Youn and Vogel, 2017). Further, with the help of this collected information
the investigators will formulate assumptions on eating habits of targeted population. In this
research of eatery launch the scholar will target 150 potential consumers and will conduct
open ended interview with the help of minimum 3 or 4 questions. The questionnaire will be
based on eatery and fast food choices of buyers. Questions of interview are as follows:
 Do you like eating fast food?
 How often you visit fast food eatery?

 What is your opinion in healthy fast food?
 What according to you is the proper way of serving fast food on eateries?
Secondary Data collection: Collecting past data on eateries is also essential as it help the
researcher in determining need of changes and success of fast food. In this researcher will
focus on seeking information through restaurant articles, newspaper notes on fast food and
restaurants and also from governmental publications on eateries. The reading from these
sources will help in analysing need of change in fast food services.
Apart from this, the investigator will implement the use of
Data protection Act which will help the person in assuring that information collected from
them will be confidential and will not be used for harming any ones emotions, values and
beliefs. Hence, market research will assist in managing successful launch of fast food eatery
(Gneezy, 2017).
5. MARKET RESEARCH: RESTURANT CASE STUDY
Equality: It is the term which is focused on enabling equal living and working status to all
regardless of their differences.
Diversity: It is the term which reflects difference in people which can be on the basis of their
colour caste, culture, creed, learning background, language etc.
When starting up restaurant after market research the focus of management will be to
promote equality and diversity at workplace, for which the restaurant will implement certain
regulation such as, Race Relations Act 1976, Equality Act 2010 and Discrimination Act
1995. These are the few governmental regulations which aim at protecting interest of public.
Importance of implementing diversity in changing Britain
 The biggest importance of impending diversity in changing Britain is a help of small
business enterprises to target maximum consumers.
 Implementing diversity at workplace is the strategy which helps the enterprise in
managing successful business operations (UNDERSTANDING EQUALITY AND
DIVERSITY IN THE WORKPLACE, 2015).
 It is the practice which promotes the idea of virtual teaming that assist the firm in
making innovation in goods and services.

Diversity at workplace
 Diversity is the term which helps the business enterprise in managing goodwill in
front of all stakeholders (Janssens and Zanoni, 2014).
 Promoting diversity is the plan which is combination of different ideas and minds
which results in creativity and innovation.
The success of diversity can be reflected in example of Deloitte UK, the organisation which
offers advisory services to poor people who struggles through unemployment and basic living
amenities but have the ability, skills, and talent to work and earn. Thus, the basic success of
firm lies in its hiring and recruitment plan where the organisation focused on recurring people
on the basis of their talent qualification regardless of their differences in colour, religion,
background etc.
Steps for implementing equality and diversity at workplace:
 Developing virtual team at workplace.
 Recruiting diverse people to strengthen workforce.
 Complying with all Equality and Diversity legislation.
 Enabling equal opportunities to all employees.

REFERENCES
Books and Journals
Janssens, M. and Zanoni, P., 2014. Alternative diversity management: Organizational
practices fostering ethnic equality at work. Scandinavian Journal of Management.
30(3). pp.317-331.
Kadish, S.H., Schulhofer, S.J. and Barkow, R.E., 2016. Criminal law and its processes: cases
and materials. Wolters Kluwer Law & Business.
Keating, H. and et.al., 2014. Criminal law: text and materials. Sweet & Maxwell.
Kroes, J.R. and Manikas, A.S., 2014. Cash flow management and manufacturing firm
financial performance: A longitudinal perspective. International Journal of
Production Economics. 148. pp.37-50.
Byrne, A., 2010. Resolving ethical dilemmas. Keeping good companies. 62(8). p.502.
Congress, E.P., 2017. What social workers should know about ethics: Understanding and
resolving practice dilemmas. Social Work Ethics. p.1909.
Youn, S. and Vogel, T., 2017. MARKET RESEARCH, CONSUMER INSIGHT, AND
CREATIVITY. In American Academy of Advertising. Conference. Proceedings
(Online) (p. 1). American Academy of Advertising.
Gneezy, A., 2017. Field experimentation in marketing research. Journal of Marketing
Research. 54(1). pp.140-143.
Online
UNDERSTANDING EQUALITY AND DIVERSITY IN THE WORKPLACE. 2015. [Online].
Available through: <https://marshallelearning.com/blog/understanding-equality-and-
diversity-in-the-workplace/>.