Case Study of Jen and Mick

Case study

Table of Contents
INTRODUCTION...........................................................................................................................1
Agency report...................................................................................................................................1
Introduction ................................................................................................................................1
Right of service users and other to receive quality services.......................................................1
Outlining how an international conventions incorporate into agency operations.......................2
How agency should be deal with handling of client ..................................................................3
Information should be include in referral report ........................................................................3
How agency's administrative and professional decision making process incorporate the
principle of natural justice...........................................................................................................4
Report to solicitor............................................................................................................................4
Outlining of report ......................................................................................................................4
Outline of request........................................................................................................................4
Issues and the services provided to Jen.......................................................................................5
Relevant legal matter with regards to Jen...................................................................................5
Assessment and conclusion.........................................................................................................5
Service plan for Jen and for their family.....................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
The current study is based upon the case study of Jen and Mick who are facing many
issues related to different areas. That is why, they need a support from the solicitor. The report is
divided into two parts such that in agency report, entire information related to Jen is presented
and different roles and responsibility of an agency is also discussed. the next part of the study is
report to the solicitor in which legal advice is provided to Jen in order to deal with the problem
which she faces.
Agency report
Introduction
As per the case study, there are many charges against Jen such as Fraud, Obtaining
money by Deception and against fogery etc. As the mental condition of Jen is also not so strong
and that is why, she hire a solicitor. But on the other side, she prefer to take help from agency
because they provide proper care and by determine the actual past and reason why she had to do
these kind of wrong deed, they provide proper assistance. The solicitor also wondered how Jen
was getting all the money for gambling, but he did not dare to ask because it may look in an
awkward way because it may creates wrong expression in front of Jen (Khenfer et.al., 2017). As
the agency is also require the advice, also seeking to address the problem which Jen face in order
to solve the issue. While on the other side, solicitor provide provide legal advice to client, but do
not provide proper care which actually Jen needs. That is why, the agency is prefer over
solicitor.
Also, by determining the problem of Jen, agency can provide effective care and proper
quality care services that assist to make a life change as well. Further, Jen is still not forget her
past i.e. childhood and even after her marriage, she faces lots of trouble. That is why, by
identifying the reason, the agency wants to help Jen
Right of service users and other to receive quality services
In order to provide proper care to Jen and her family, there is a need to include relevant
key aspect such as:
Duty of care: Under this, the agency should make sure that they have a right to avoid
omission which will reasonably foresee injure or harm other people (Sherchan et.al., 2019).
Therefore, the agency must anticipate risk to a client and take care to prevent from any future
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