Assignment on Conflict Management pdf
Added on 2021-06-15
4 Pages559 Words114 Views
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Running head: CASE STUDY/DISCUSSION 4 1Case Study/Discussion 4Student’s NameInstitutional Affiliation
Case Study/Discussion 4 2Case Study - Robbins and Judge (2017)The type of conflict that exists between Peter and Matt is Interpersonal conflict. This typeof conflict usually arises from disagreements due to Peter and Matt having different personalities, notions, and views regarding workspace order and organization (Gelfand, Harrington & Leslie, 2014). Both of these individuals are using competing strategies in which one side wins and the other loses. Notably, highly assertive people usually fall back on competition as a kind of conflict management strategy. As a leader, Peter and Matt’s manager could try to mediate. The mediation process expects individuals in a given conflict to meet with an impartial, uninvolved third party, in this instance the Manager (Shellenbarger, 2014). He should work with Peter and Matt to promote open communication, rather than compel or provide a solution, in order to attain a commonly acceptable solution. The manager should also exercise power vs. leadership principles to address this particular problem. He can do this by exercising reward power whereby he is able to shape the actions of Peter and Matt by withholding or dispensing benefits (Gelfand, Harrington & Leslie, 2014). I agree with the notion that avoiding conflict tends to stifle creativity. Clearly, the conflicthas narrowed down the range of attention and produced rigid thinking among the parties involved. Basic functioning such as attentiveness to others’ ideas and information exchange has been impeded, subsequently lowering the ability for creative innovation and thought (Shellenbarger, 2014). In my organization, conflict is managed through various methods or approaches, such as compromise or bargaining where a middle ground is established, and integrative problem solving where an outside consultant is brought in to try and establish some initial trust between the conflicting parties.
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