Telecom Industry Challenges and Opportunities

This assignment delves into the current state of the telecommunications industry, highlighting its challenges and potential for growth. The author discusses declining revenues, the impact of big IT companies like Amazon and Google, and the need for telecom operators to embrace digitalization, machine learning, and artificial intelligence. The importance of cost-cutting strategies, customer insights, data security, and adapting to evolving competition is emphasized as key factors for success in the telecommunications sector.

Running head: CASES IN TELECOMMUNICATION
Cases in telecommunication
Name of the student
Name of the University
Author’s Note

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CASES IN TELECOMMUNICATION
According to me, the telecom industry has been facing declining revenues, return on
investment and cash flows. The big IT companies including Amazon, Google, and Facebook
have captured the market share and operating own infrastructure. These companies have been
enjoying around $1trillion in combined market share. The telecom companies are suffering from
their low revenues1. According to my opinion, there has been the enormous opportunity for the
telecom operators for improving machine learning, digitalization, and artificial intelligence.
Therefore, there is the huge level of improvement in the performance of the telecom companies
is possible by applying the cost-cutting policy in the market. I think that the digitalization
process has helped in increasing the demand for the product and services of the telecom industry
in the market. The cost-efficient and tailoring services are provided by the telecom companies
that have helped in gaining growth in the market2. The implementation of the vast database of the
customer has created many opportunities for the companies to provide quality services to the
customers in the market.
Identifying the competitors in the market for the telecom companies is important to
know. I think that the big IT companies are maintaining the market share that has declined the
share of the telecom companies in the market. The tech players have been offering various
services to the customers that have been gaining the attention of the customers in the market.
Various completive advantages have been prevailing in the market for the telecom industry.
According to me, three areas where the operators have to focus including Consumer insights,
Customer protection, and Video. The security of the data and information of the customers in the
database of the company have to be secured that helps in maintaining the proper relationship
1 Bilbao-Osorio, Beñat, Soumitra Dutta, and Bruno Lanvin. "The global information technology report 2013."
In World Economic Forum, pp. 1-383. 2013.
2 Malhotra, Abhishek, Benedikt Battke, Martin Beuse, Annegret Stephan, and Tobias Schmidt. "Use cases for
stationary battery technologies: A review of the literature and existing projects." Renewable and Sustainable Energy
Reviews 56 (2016): 705-721.

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CASES IN TELECOMMUNICATION
with the customers in the market. I think that the cost reduction in the services provided by the
telecom companies has helped in maintaining the customer base in the market. The
telecommunication field has helped in connecting various people all over the world. The
appropriate way to change the perspective of the orthodoxies in the market might make a
difference in the development of the telecom industry.
I think that the cost reduction concept of the companies has helped in maintaining the
balance in the market with the customers and price of services offered. Operators play an
important role in deploying and monitoring the infrastructure of the digital economy and help in
protecting against cyber-attacks and experiencing interaction with new customers3. In my
opinion, the growing sector of the network industry has created new competition for the telecom
companies in the market. The telecom operators have been trying to cope up with these
competitions and applying cost-cutting policy in their services. However, this might cause loss to
the telecom companies in the market by reducing percentage of profit from the services provided
by them to customers4. The operational performance of the companies needs to be enhanced that
helps in maintaining a close look towards the development of the telecom sector in the world.
3 Kim, Kyoungok, Chi-Hyuk Jun, and Jaewook Lee. "Improved churn prediction in telecommunication industry by
analyzing a large network." Expert Systems with Applications 41, no. 15 (2014): 6575-6584.
4 Vafeiadis, Thanasis, Konstantinos I. Diamantaras, George Sarigiannidis, and K. Ch Chatzisavvas. "A comparison
of machine learning techniques for customer churn prediction." Simulation Modelling Practice and Theory 55
(2015): 1-9.

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CASES IN TELECOMMUNICATION
References
Bilbao-Osorio, Beñat, Soumitra Dutta, and Bruno Lanvin. "The global information technology
report 2013." In World Economic Forum, pp. 1-383. 2013.
Kim, Kyoungok, Chi-Hyuk Jun, and Jaewook Lee. "Improved churn prediction in
telecommunication industry by analyzing a large network." Expert Systems with Applications 41,
no. 15 (2014): 6575-6584.
Malhotra, Abhishek, Benedikt Battke, Martin Beuse, Annegret Stephan, and Tobias Schmidt.
"Use cases for stationary battery technologies: A review of the literature and existing
projects." Renewable and Sustainable Energy Reviews 56 (2016): 705-721.
Vafeiadis, Thanasis, Konstantinos I. Diamantaras, George Sarigiannidis, and K. Ch
Chatzisavvas. "A comparison of machine learning techniques for customer churn
prediction." Simulation Modelling Practice and Theory 55 (2015): 1-9.