Cases in Telecommunication Report

Running head: CASES IN TELECOMMUNICATION
Cases in telecommunication
Name of the student
Name of the University
Author’s Note

1
CASES IN TELECOMMUNICATION
According to me, the telecom industry has been facing declining revenues, return on
investment and cash flows. The big IT companies including Amazon, Google, and Facebook
have captured the market share and operating own infrastructure. These companies have been
enjoying around $1trillion in combined market share. The telecom companies are suffering from
their low revenues1. According to my opinion, there has been the enormous opportunity for the
telecom operators for improving machine learning, digitalization, and artificial intelligence.
Therefore, there is the huge level of improvement in the performance of the telecom companies
is possible by applying the cost-cutting policy in the market. I think that the digitalization
process has helped in increasing the demand for the product and services of the telecom industry
in the market. The cost-efficient and tailoring services are provided by the telecom companies
that have helped in gaining growth in the market2. The implementation of the vast database of the
customer has created many opportunities for the companies to provide quality services to the
customers in the market.
Identifying the competitors in the market for the telecom companies is important to
know. I think that the big IT companies are maintaining the market share that has declined the
share of the telecom companies in the market. The tech players have been offering various
services to the customers that have been gaining the attention of the customers in the market.
Various completive advantages have been prevailing in the market for the telecom industry.
According to me, three areas where the operators have to focus including Consumer insights,
Customer protection, and Video. The security of the data and information of the customers in the
database of the company have to be secured that helps in maintaining the proper relationship
1 Bilbao-Osorio, Beñat, Soumitra Dutta, and Bruno Lanvin. "The global information technology report 2013."
In World Economic Forum, pp. 1-383. 2013.
2 Malhotra, Abhishek, Benedikt Battke, Martin Beuse, Annegret Stephan, and Tobias Schmidt. "Use cases for
stationary battery technologies: A review of the literature and existing projects." Renewable and Sustainable Energy
Reviews 56 (2016): 705-721.