Certificate 2 in Business Analysis 2022

Running head: CERTIFICATE 2 IN BUSINESS
User Manual
CERTIFICATE 2 IN BUSINESS

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Table of Contents:
List of figures:............................................................................................................................2
LEMAX User Manual................................................................................................................4
1. Requirements Gathering and Analysis:...........................................................................6
 Brainstorming:.............................................................................................................6
 Interface Analysis:.......................................................................................................6
 Analysis of Documents:..............................................................................................6
 Focus Group:...............................................................................................................6
 Interviewing the stakeholders:.....................................................................................6
 Observations................................................................................................................6
2. Portal Handling:..............................................................................................................7
a) Instructions for Login:.............................................................................................7
b) Viewing the Homepage:..........................................................................................8
3. Features of the User manual:...........................................................................................8
4. Modifying the Traveler Profile:......................................................................................9
a) Modifying the Traveler profile:.............................................................................10
b) Modifying the phone number and address:............................................................10
c) Modifying Preferences of the Traveler:.................................................................11
d) Modifying/Adding Credit Card Information:........................................................12
e) Saving the profile:..................................................................................................13
5. Reservations:....................................................................................................................13
a) Air Reservations:...................................................................................................14
b) Car reservations:....................................................................................................15
c) Hotel Reservations:................................................................................................16
d) Airline Seat Map:...................................................................................................17
6. Feedback:.........................................................................................................................17
7. To Change the Password:.................................................................................................19
8. Facilities for the User:......................................................................................................20
a) Installing a network, wireless/ Bluetooth printer:..................................................20
9. Accommodation capacities and Availability:..................................................................21
10. Categories:.....................................................................................................................22

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11. Trip Information:...........................................................................................................23
Conclusion:..............................................................................................................................24
List of figures:
 Figure: Login for existing users.
 Figure: Login for new user.
 Figure: A display of the homepage.
 Figure: A display of my profile page.
 Figure: The system structure.
 Figure: To modify the address and phone number.
 Figure: Information credentials fill-up according to the preference of the traveler.
 Figure: Modifying travel programs.
 Figure: Travel authorization and reservation process.
 Figure: Modifying and adding credit card details.
 Figure: Information credentials authorizations.
 Figure: Saving the Profile
 Figure: To make an air reservation the above process in the figure.
 Figure: To book car reservation the above process.
 Figure: To book on hotels the above steps.
 Figure: The figure depicts the airline seat map.

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LEMAX User Manual
The main purpose of creating this user guide is to make complete use of travel trade
opportunities and increase the functionality of LEMAX (Come & Go travel) website by
collating all the required resources from one location like a PC folder or a USB flash drive.
The user guide will help the users to get all the required information regarding the subject the
user is looking for. With the help of this user guide, the user can keep their information and
personal data available on the road. The user guide provides operators to get new approvals
for the recognition of their travel trade business online. The user guide is an organised
document, is set out in structured fashion, and is easy to understand.
A user can get the step-to-step-detailed understanding from the user guide. The goal
of making this user guide is to bring out the idea to encourage quality, standard and service in
the categories of Tour and travels. Every potential user like Travel Agents, Inbound Tour
Operators, Tourist Transport Operators, Adventure Tour Operators and Domestic Tour
Operators can get all travel details. In today’s digital and automatic time, numerous
organisations are yet to update their frameworks into the cloud (not internet storing, generally
manual) and in the process of keeping track of everything manually decreases the work
process and time is wasted. If these things are deployed in an online user guide like Lemax,
the user will have a portable database wherever they go, and this also decreases the load of
manually keeping track of everything and efficient time management. Lemax also is known
as Come & Go travel is a travelling program that is online and computerises the business, and
displays provide tasks and funds. The Lemax has become a solution for problems like
organization’s executive goals, Visit for inbound administrators, Organizing travel and OTA,
MICE and corporate travel and visit for outbound administrators.

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Interface: Description:
Web-Based Software: LEMAX (Come &
Go Travel)
Modeled upon the most successful travel
businesses worldwide.
Complete Sales Automation: Improves efficiency and reduce costs with a
completely automated sales flow.
Invoice and Quick quote: Quick responses and beautiful itineraries
that provide powerful engine enable instant
quoting and the invoice of customers.
Maximisation of Revenues: Automated follow-up emails and other sales
and marketing tools to increase revenue win
rates by 30%.
Selling Channels Expansion: Easy to add sales channels and boost sales.
Automate upselling and reselling: Increasing sales by generating automated
emails and offer customers additional
options for travel products.
Operations Automation: An automatic inquiry confirmation process
that reduces the costs and can handle up to
10x reservations.
Intelligent Business: Smart planning decisions to improve
productivity and make the right decisions.

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1. Requirements Gathering and Analysis:
Requirements gathering and analysis can describe different tasks performed in different
circumstances. Task may have one or more related tasks, and certain techniques relate to one
task at least. The following are the techniques that are used for this purpose while creating the
user guide required.
 Brainstorming: This process allows the ideas to accumulate from a group of
individuals. This is done to identify solutions to potential risks and clarify the details
of the opportunities.
 Interface Analysis: A useable interface is created by user-centric designing
approaches, which is an efficient way. The integration of the device and the external
systems is just another interface. Interface analysis is also done so that requirements
aren’t overlooked that are not immediately visible to users.
 Analysis of Documents: The gap analysis of existing system and reviewing the
documentation and creating scope and project migration will help. Validating the
completeness of requirements means that reviewing the requirements that drove the
creation of the user guide for LEMAX.
 Focus Group: Gathering a group of people to get feedback son the
opportunities/problems and needs to create a user guide that is feasible to the potential
set of audiences.
 Interviewing the stakeholders: Interviewing the stakeholders for the understanding
of their goals and the product. To properly weigh and recognize the perspective of
each stakeholder or a customer interviewing them is a must to do.
 Observations: An analyst is able to identify certain process flows if they observe the
user. This creates a path for opportunities for improvements.

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2. Portal Handling:
a) Instructions for Login:
Figure: Login for existing users.
Step 1: Enter the login User Name in the user name box
Step 2: Enter the password and then click on login
Step 3: On the warning page click on I AGREE
Step 4: Read the Privacy Act Notice and then click continue. (The password is case sensitive)
For new users:
Figure: Login for new user.
Step: Enter all the required credentials and then click on okay button.

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b) Viewing the Homepage:
Figure: A display of the homepage
To access the created profile and to book a journey for other individuals, the upper right-hand
corner has profile and book travel displayed. For a view of pending approvals, upcoming trips
and expense report there is a display below the profile link “AT-A-Glance”. The Homepage
has a search engine on the left-hand side. It also has other options like Alerts, Company
Notes. My trips, My tasks, Facts & Stats.
3. Features of the User manual:
 Easy to use and access
 Online resources provided
 Search filters that are straightforward

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 Point-and-click interactions provided
 Reviews of customers based on their experiences
 Transparent way of doing business, no hidden fees and clear pricing and
 Simple checkout
Figure: The system structure
4. Modifying the Traveler Profile:
Figure: A display of my profile page.

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a) Modifying the Traveler profile:
On the menu toolbar click on Profile. The profile page is from where there are several ways
to access the profile information for the user. The user can click on the profile link in the left
pane, under My Profile section or simply on the center of the page. There are other links
provided on the page or along the left-hand side for specific features of the profile settings
and the profile itself.
NOTE: The default password needs to be changed because it is a default password provided
bt Concur.
b) Modifying the phone number and address:
Figure: To modify the address and phone number.
(To change the existing profile details like address and number click on the profile setting
and the above page will be displayed)
Step 1: Fill in the work address
Step 2: Fill in the home address
Step 3: Fill at least one phone number
Step 4: Continue and scroll down for required fields.

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c) Modifying Preferences of the Traveler:
Figure: Information credentials authorizations.
To add an email address, please click on, [+] “add an e-mail address” where the copies of
itineraries can be sent by the website (like home e-mail/ spouse e-mail).
The emergency contact information that is provided will be for the use of airline for
emergency purposes only, then the traveller preferences area begins:
Descriptions: Qualifying for discounts based on programs that the customer belongs to.
Discounts: Promotions and cashback depending on the usage.
Seating: The kind of seating the user prefers
Medical Emergencies: Medical facilities for food allergies, special care and meal needs.
Preferred bedding: type/ size of bedding (doubles, classic, deluxe, king size, queen-size)

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Other preferences for the room.
d) Modifying/Adding Credit Card Information:
Figure: Invoice and Credit card information
To add or modify the credit card credentials please click on [+] “add a credit card”
Step 1: Please fill up all the necessary fields required(The customer needs to make sure of the
travel forms selected that specific card is used to purchase for an instance; hotel reservations
plane tickets, rail tickets and car/motorbike rentals)
Step 2: Entering the billing address for the current credit card being used.
Step 3: SAVE button saves the desired change and reboots back to the traveller profile form.

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e) Saving the profile:
Figure: Saving the Profile
Once the entire process of profile creation and modification is completed, any visible SAVE
button can be used to save the changes made. This enables the profile creator to be book
travel and the entire profile will be saved. The ‘TRAVEL’ link in the toolbar can take the
user back to the Homepage.
5. Reservations:
To make reservations there is a search engine on the left side of the Home/Travel page.
There are different search capabilities like tabs/icons that the user can note: Air, car rental,
hotel, Ground transportation, Rail and Flight status. The default tab is Air search, with car
rental and hotel checkboxes available. The default setting is always for a Round Trip,
however, the user can book segment multiple trips or a one way.

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a) Air Reservations:
Step 1: In the Home page on the left pane click on create or change a reservation

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Step 2: Selection of applicable flight option can be choosed – Round Trip, One way, Multi-
segemt
Step 3: Enter the departure city and Arrival city and select the same.
b) Car reservations:
Figure: To make car reservations.
Step 1: Go to the Car tab on the travel page
Step 2: In the temporary duty location choose Agency location and the reference point.
Step 3: Select the Pick-up date and drop-off date and required time
Step 4: In the Pick-up car at area, select Airport terminal or select off airport options.
Step 5: Click search, The trip purpose screen displays
Step 6: Select trip purpose and then click on Next.

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c) Hotel Reservations:
Figure: Result for the Hotel Reservation.
To make a hotel reservation the following steps can be followed:
Step 1: Click on hotel tab
Step 2: In the temporary duty locationselect agency location and then Reference point
Step 3: In the hotel search area put in check-in and check-out date.
Step 4: In the find hotels with x miles, select Temporary Duty location and then book hotel

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d) Airline Seat Map:
Figure: The figure depicts the airline seat map.
To reserve the seats following steps can be followed:
Step 1: Click on the Select Seat link in the Seat Map.
Step 2: In the Seat Selction field type the row and seat for unoccupied seat(green) and
then click on Select Seat
Step 3: Once the seat selction has been done click Close
Step 4: Click on reserve.
NOTE: The frequent flyer number in the travel profile is the preferred status honoured by
the line. The user can repeat the seat selection steps for all the flights in the reservation.
6. Feedback:
a) To add comments for the travel agent:
Sometimes there is a need to send some notes to the Travel agent, pertaining the
special requests regarding the trips, here are some common instances for the same,
NOTE: The comments need to be simple and abbreviated when possible because the
portal does not send characters longer than 64.
Examples include Convention Rate-

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Booking a conventional hotel:
To book a conventional hotel, the agency needs to know the following information added to
the comment section of the ‘Comments for the Travel Agent’:
Step 1: Add the convention hotel name
Step 2: Mention the name of the convention/conference
Step 3: Mention the contact number for the negotiated rate
Step 4: The rates that are needed to be asked for (because there are often multiple meeting
rates at any given time)

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7. To Change the Password:
To change the existing password, the user can click on the Profile link on the upper-hand side
corner of the Home of the Travel page,
Click on the change password under the other settings option group on the left-hand side.
Step 1: Give the old password for the verification
Step 2: Give a new password and confirm the newly added password
Step 3: Click on the save button (the new password will be saved).

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To change the status of the reservation the user can follow the following steps:
Step 1: Can choose reservations from the Travel concur
Step 2: The user can choose any reservation status (Inquiry, Option and Confirmed)
Step 3: Can apply the filters for appropriate reservations
Step 4: Can click on the appropriate icon to change reservation status.
NOTE: In the I-travel systems, it is almost not possible to add any new forms of
accommodations. Instead of adding new types, the user can use a combination of type and
descriptions. If a customer requires “double room standard” as a type, they can use “double
room” as a type and put “standard” as a description. The document shows the description as a
double room standard.
Figure: Travel authorization and reservation process.
8. Facilities for the User:
a) Installing a network, wireless/ Bluetooth printer: Adding a network printer to the
office needs a printer name, and if the name cannot be found the user can contact the
network administrator. The following are the steps as to how a user can add a wireless
network printer to the office:
Step 1: Click the start button and on the start menu, click on Devices and Printers.
Step 2: Click on Add a printer

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Step 3: In the Add Printer wizard, click Add a Network, wireless or Bluetooth Printer.
Step 4: In the list of available printers, select the one that can be used and then click on the
Next button. (Network-connected printers only display the Active Directory for the domain
of the system)
Step 5: The printer driver can be installed on the computer by clicking on the button Install
Driver (If asked for an administrator password and confirmation, so needs to be done).
Step 6: After completing the additional settings on the wizard dashboard click on the button
Finish.
b) To add a local printer to the network:
Step 1: Click on the Start button and on the start menu, click on the Devices and Printers
button.
Step 2: Click Add a Printer
Step 3: In the Add Printer Wizard, select the option of Add a local Printer button
Step 4: There is a page Choose a printer port page, the user needs to make sure they are
using “Use an existing port ” button.
Step 5: Recommend a printer port and then click on the Next button.
-If the printer is not yet listed the user can click on the Windows Update and then wait for
the Windows checks for additional existing drivers.
- If there is nothing displayed and available and the CD has been installed then click on
Have Disk, and then browse to the folder where the printer driver is located. ( If
additional help is required then the user can consult the printer manual ).
Step 6: After the completion of additional steps in the wizard dashboard, a local printer is
connected and ready for use and hence click on Finish button.

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9. Accommodation capacities and Availability:
The accommodation unit supported are:
Allotments: The units of Allocation can be directly booked and when available and if it is
within release period terms or not.
Additional Checking: Accommodation units needs to be checked if it is available or not prior
to the booking. This is done while working with the private accommodation owners where
there is no accommodations guarantee.
On request: The units that are to be checked if they are available or not every time a new
registration is made/ or if the user wants to make a new registration.
Fixed Units: Units that are supplier bought and needs to be paid whether it has been sold or
not.
10.Categories:
The categories that are used are accommodations, transport, tours and charter flights/vehicles.
The groups can be used later to - Display available groups and types of accommodations or
tours on the home page.
-The search engine can search for tours, charter flights/ vehicles, accommodation and
transport in the systems. (For an instance- Hotels by the beach, cheap accommodations
etcetera).
NOTE: It is possible for the user to add just single accommodations, charter flights/vehicles,
tours and travels when the user checks in for the category that was mentioned or added to).
To add accommodations, tours and travels or flights that are chartered to the
accommodations:
Step 1: Edit the option required
Step 2: Choose in the tab named Category

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Step 3: Selecting appropriate categories in the category dashboard and adding new ones by
clicking on the New button.
Step 4: Click on the Ok button to save the desired changes.
11.Trip Information:
Trip Information: Additional Information:
Trip no: Used for the constructed (multi-trip)
vouchers or else it is a view only filed.
Depart From: Displays the departure location from the
Depart Seletion field.
Departure Selection: Selects the departure location from the list,
and the choices given are, travelers
residence,office location, or duty station.
Return: Displays the return location selected in the
Return Selection Field.
Return Selection: Select a return ;location from the list. The
travelers Information record gives the return
locations that appears in the list.
Trip Duration: The choices for trip duration includes:
-12 hour or less
->12-24 hours, no lodging
->12-24 hrs, with lodging
-multiple days
Trip Begin date: The date when the trip begins on. If the user

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makes changes to Begin Travel or End
Travel date fields click on Sve Itineary
Trip End Date: The date the trip ends on.
Comments: Additional text and comments.
Conclusion:
This User Manual/guide consists of instructions pertaining to installations, usages, or
troubleshooting a software product that is the online, LEMAX. This user guide is a brief
operating instruction on usages of functionalities of Come & Go travels. This user manual
consists of headings for easy interpretations, lists of tasks, special notes to give user basic
ideas, instructional figures for easy implementation practices. This user guide also has
graphical screenshots of how a certain task can be performed, marked by the red highlights
on the images provided, tables, and highlights. There are no standard combinational
sequences for these elements. Details are displayed in the contents, format and design of
these elements. There are informations like Precautionary information, Reference
information, Getting started information, About the product and technical background
provided.