Certificate IV Business Administration

CERTIFICATE IV
BUSINESS
ADMINISTRATION

Table of Contents
TASK 1.......................................................................................................................................................1
PART A - Research Report.........................................................................................................................1
PART B - Performance Evaluation and Learning Needs.............................................................................5
Self-Evaluation Introductory Script.........................................................................................................5
Employee Self-Evaluation Form.............................................................................................................6
Client Feedback Form.............................................................................................................................7
PART C - Evaluation Report.......................................................................................................................8
TASK 2.......................................................................................................................................................9
Part A: Mentoring and Coaching.................................................................................................................9
References for Part A..................................................................................................................................9
Role – Play Script....................................................................................................................................9
Training Plan for Maria...........................................................................................................................9
Part B: Learning Styles................................................................................................................................9
References for Part B...................................................................................................................................9
Part C: Develop Individuals and Teams......................................................................................................9
Training Strategy.....................................................................................................................................9
Observation Checklist...........................................................................................................................10
TASK 3.....................................................................................................................................................11
Part A: Plan Development Opportunities...................................................................................................11
Part B: Collect Feedback from Individuals................................................................................................11
Part C: Assess Performance, Negotiate Future Learning and Report on Professional Development.........11

TASK 1
PART A - Research Report
This legislation report addresses the Commonwealth anti-discrimination legislation, administered by the
Attorney General’s department, Australian Government. This report intends to answer the questions
described below:
a. What is the name of the anti-discrimination body?
Ans: The name of the anti-discrimination body, that investigates and resolve issues against the complaints
for unlawful discrimination under the Anti-Discrimination Legislation of the country.
b. List the titles of the different legislation, including the year, that govern anti-discrimination for
the Commonwealth or federal government.
Ans: The Australian Anti-Discriminatory legislation are deeply covered and contained in different
legislative acts. These acts set the laws against discrimination on various attributes like age, disability,
race, sex, intersex status, gender identity and sexual orientation. Below is a brief detail:
Act Year Act No. Administered by
Age Discrimination Act 2004 68 of 2004 Attorney-General's
Disability Discrimination Act 1992 135 of 1992 Attorney-General's
Racial Discrimination Act 1975 52 of 1975 Attorney-General's
Sex Discrimination Act 1984 4 of 1984 Attorney-General's
The following departments are also assisted with the Attorney General’s Department, for standards under
the Disability Discrimination Act, 1992 –
 Department of Infrastructure, Regional Development and Cities
 Department of Industry, Innovation and Science
 Department of Education and Training
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Certificate IV Business Administration

c. Since July 1, 2009 most Australian workplaces are governed by a system created by the Fair Work
Act 2009. Who administers this act and what do they do in relation to enforcing Commonwealth
workplace law?
Ans: The Fair Work Act, 2009, Act No. 28 of 2009 administers the workplace relations and looks into
related purposes. The Fair Work Commission administers the act. The commission manages the
functions, operations, complaints and consists of a 9-division unit to take care of various administration
requisites.
The role of the commission to enforcing the commonwealth workplace laws is crucial. The Federal law
is a detailed document covering the definitions, meaning of terms, laws and contains detailed overview of
what comes under the act. The Fair Works commission body manages the various orders, procedures and
manages jurisdiction through the federal court as well. The Fair Work Commission also runs the office of
the Fair Works Ombudsman. The main function of the office is to promote and monitor compliance
relating to the act. Not only does the office helps in enforcing the law, but also takes care of the
consultation requirements of employees or employers. They provide assistance, education and advice as
well.
The Fair Work’s Ombudsman team consists of staff and Inspector. The role of the inspector is to check
for the compliance by the organizations towards the law. The staff manages the documentation, processes
and performs the desk work whereas an inspector can inspect organizations, perform document inspection
and make copies of document as well, for regulatory purposes.
d. Look up the website of the body governing anti-discrimination legislation in your state and list
the name of the administering body and title of the legislation (as required in a. and b. above).
Ans: The anti-discriminatory legislation has been enacted at the state and territory levels as well.
Individuals can reach out to state and territory bodies as well for complaints or advice. Based on the
severity and circumstance of the complaint, relative body takes the action. Below are the detailed
governing bodies and administering bodies information against various states.
State/Territory Administration Body Title of Legislation
Australian Capital Territory ACT Human Rights
Commission
The ACT Discrimination Act
1991
New South Wales Anti-Discrimination Board NSW Anti-Discrimination Act
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Certificate IV Business Administration